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    Exhibition Services Complaint Email 1 Tone

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    Adam
    The email is too formal and serious in tone for a communication between colleagues. Using "Dear Ms Lau" and "Yours sincerely" makes the email sound too business-like and impersonal for an internal discussion between coworkers about how to address a customer complaint. The language should be more casual and collaborative to get the best response.

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    Exhibition Services Complaint Email 1 Tone

    Uploaded by

    Adam
    518 views2 pages
    The email is too formal and serious in tone for a communication between colleagues. Using "Dear Ms Lau" and "Yours sincerely" makes the email sound too business-like and impersonal for an internal discussion between coworkers about how to address a customer complaint. The language should be more casual and collaborative to get the best response.

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    The email is too formal and serious in tone for a communication between colleagues. Using "Dear Ms Lau" and "Yours sincerely" makes the email sound too business-like and impersonal for an internal discussion between coworkers about how to address a customer complaint. The language should be more casual and collaborative to get the best response.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    518 views2 pages

    Exhibition Services Complaint Email 1 Tone

    Uploaded by

    Adam
    The email is too formal and serious in tone for a communication between colleagues. Using "Dear Ms Lau" and "Yours sincerely" makes the email sound too business-like and impersonal for an internal discussion between coworkers about how to address a customer complaint. The language should be more casual and collaborative to get the best response.

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    of 2

    ELC3203

    Complaint letters: Email 1

    To: June Lau (Accounts Department)


    From: James Wong (Administration Department)
    Date: 12 March 2011
    Subject: Complaint about Sounds Systems Exhibition 2011

    Hi June

    I’ve just got a letter complaining about the Sounds Systems exhibition we
    had at the Fortune Hotel. I hope you can help me think of some
    solutions!

    The writer, Michael Leung, talks about 3 problems:

    1. Online Registration System


    2. Venue Size
    3. Lack of Leaflets

    I think the first problem is because of the low capacity of our server. The
    second one was probably a result of the exhibition hall being too small,
    and the last one was down to not enough leaflets being printed.

    Do you have any advice for solutions? Maybe we can give Mr Leung free
    tickets for a future exhibition?

    Hope to hear from you soon.

    Cheers

    James

    ecadamf
    March 2011
    ELC3203
    Complaint letters: Email 1
    Below is a possible answer for the email you need to write to your colleague
    June Lau. What is the problem with the tone of this email?

    To: June Lau (Accounts Department)


    From: James Wong (Administration Department)
    Date: 12 March 2011
    Subject: Complaint about Sounds Systems Exhibition 2011

    Dear Ms Lau

    I am writing to inform you that I have recently received a letter complaining


    about the Sounds Systems exhibition we held at the Fortune Hotel. It would
    be greatly appreciated if you could assist me in devising some solutions.

    The writer, Michael Leung, mentions three problems:

    1. Online Registration System


    2. Venue Size
    3. Lack of Leaflets

    In my opinion, the first problem is because of the low capacity of the server.
    The second problem was probably a result of the exhibition hall being too
    small, and the last one was attributable to not enough leaflets being
    printed.

    Would it be possible for you to give me some advice regarding finding


    solutions to the above problems. I have considered perhaps offering the
    complainant free tickets for a future exhibition.

    I would be extremely grateful if you could reply to me at your earliest


    convenience.

    Yours sincerely

    James

    ecadamf
    March 2011

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