KOURTNIE RODRIGUES

449 E Apple Blossom Dr

Pleasant Grove, Utah 84062 · (702)-328-9532
kraemikaela@gmail.com

To obtain a position that will bring forth new experience and challenges. I enjoy working with others and look
forward to bringing a positive working attitude to any work environment. Seeking a position in which I am
able to perfect my skills that I have learned from previous experiences as well as to learn new things and help
reach the top of my profession.

PROFESSIONAL EXPERIENCE

OCTOBER 2020 – PRESENT

BEHAVIORAL HEALTH TECHNICIAN, HIGHLAND RIDGE HOSPITAL
 Ensure that all patients are safe and observed every 15 minutes
while awake and asleep.
 Follow treatment plan and schedule, facility has created for the
patients to create structure and stability.
 Ensure that all rooms and care kits are free of self-harm items
and are safe for all patients.
 Record and file all vital signs and report sheets in patient’s
charts.
 Keep up with all patient’s medications and ensure that all was the correct dosage,
per doctor orders.

MARCH 2020 – SEPTEMBER 2020

CUSTOMER SERVICE AGENT, SIX PACK FITNESS
 Review Customer Service “tickets” in Zendesk (email) and advise Fulfillment/
Shipping teams if any orders that should be held, pending resolution of the
customer’s issue.
 Investigate and respond to customer’s questions, concerns and issues (via
Zendesk email or via phone) in a timely and courteous manner.
 Monitor Six Pack Bags website for negative customer reviews. Reach out to those
customers and resolve issues.
 Prepare custom orders using Shopify to resolve customer service tickets for
missing items or warranty replacements.
 Prepare refunds or exchanges for customers once products have been returned
and product has been reviewed and returned to Inventory/ Shipping Manager.
 Investigate and respond to “chargebacks” or customer refund requests filed with
PayPal or Amazon.
 Prepare Warranty Replacement report on a monthly basis.
 Answer all calls and take messages or route the call to the appropriate team
member.
 JULY 2018 – MARCH 2020
ACCOUNTANT ASSISTANT, HACHIMAN LLC
 Answer all calls and take messages for the appropriate team member.
 Fax all outgoing documents to various receivers.
 Enter data entry (numbers) into QuickBooks and Excel.
 Enter payroll and all bills into QuickBooks.
 File all bills and personal documents into specific folders and file cabinets.
 Investigate and respond to “chargebacks” or customer refund requests filed with
CC Merchants and PayPal.

EDUCATION
2011-2015
HIGH SCHOOL, LIBERTY HIGH SCHOOL
 Graduated with High School Diploma.

2018-2019
CRIMINAL JUSTICE, PURDUE UNIVERSITY GLOBAL
 Bachelor of Criminal Justice
 Dean’s List

2020-PRESENT
CRIMINAL JUSTICE, AMERICAN INTERCONTINENTAL UNIVERSITY
 Bachelor of Criminal Justice
*Specialization in Forensic Science

TECHNICAL SKILLS
 QuickBooks  Accounting Functions
 Excel  Shopify
 Microsoft Word  Zendesk

PROFESSIONAL PROFILE
 Strong Administrative Background
 Customer Service Oriented
 Results Driven
 Adaptability
 Strong Work Ethic
 Leadership Skills
2
  Active Listening
 Great Management Skills

PERSONAL/PROFESSIONAL PROFILE
TRUDI ASHWORTH TERRESA KRUM
WORK PHONE: (702)203-7768 WORK PHONE: (916)893-8905

EMORY NIHIPALI ADAM WORKMAN

MOBILE PHONE: (702)245-1245 WORK PHONE: (702)373-7272