Establish and Maintain WHS Management Systems: Submission Details

Assessment Task 1 BSBWHS501 Ensure a safe workplace
Establish and maintain WHS

management systems
Submission details
Student’s name ALBERT JAIR AVILA Student no. CRI0100IKL

VEGA
Assessor’s name
Assessment date/s
The assessment task is due on the date specified by your assessor. Any changes to this
arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for
details.
Performance objective
For this task, you will demonstrate the skills and knowledge required to establish and maintain
a WHS management system.
Assessment description
Referring to the simulated business and scenario information provided in the Appendices of
this task, you will plan and develop a WHS management system to assist the organisation to
comply with WHS legislation. You will identify and use sources of expert advice to plan your
system. You will collect evidence and samples of documentation to support the WHS
management system. You will then prepare a report outlining and explaining the system, duty
holders (job roles), resources, and approval required.
Procedure
1. Review the Australian Hardware scenario in Appendix 1.
2. Review the Australian Hardware simulated business information in Appendices
2–5.
Note: Detailed information on Australian Hardware, including operational policies and
procedures, risk management, and financials may be accessed at:
a. ‘Australian Hardware’, IBSA,
<http://simulations.ibsa.org.au/australian_hardware/>.
© 2015 Innovation and Business Industry Skills Council Ltd / Modified April 2017 1st edition version: 2
Page 1 of 21
3. Research WHS management systems (WHSMS) to find an appropriate WHS

management system to propose for Australian Hardware. Consider:
a. which policies and procedures to include
b. what changes may be required to existing policies and procedures
c. the roles, responsibilities and responsibilities required
d. people, physical items and how much money is required (estimate costs over
first year of implementation). See table below for costs
Note: Two hours of training per employee has been approved relating to the new
WHSMS itself, duties, and role-specific safety training. The total approved
budget is $1 million.
Wage incl. Lost Total cost

entitlements productivity ($ hourly)
cost cost
Resource ($ hourly) ($ hourly)
Senior managers 100 100 200
Store managers 50 50 100
Team leaders (5–8 per store) 30 30 60
Workers (15–20 per store) 25 25 25
WHS consultants 60 N/A 60
Training rooms 50 N/A 50
4. Amend the Wollongong Store WHS policy to apply nationally.

5. Develop a report on the proposed WHSMS. Include:
a. description of the features of the proposed WHSMS, including policies and
required amendments
b. explanation of how the proposed WHSMS meets legislative requirements,
including description of duty holders (PCBU, officers, workers, etc.)
c. explanation of how the proposed/suggested WHSMS meets organisational
requirements and integrates/mixes with organisational needs, including budget.
6. Submit all required documentation, including a budget for your proposed WHSMS, to
your assessor for approval as per specifications below. Keep copies for your records.
Page 2 of 21
Specifications
You must provide:
● a one- to two-page report on your proposed WHS management system
● a collection of evidence, including:
○ change WHS policy to apply nationally

○ list costs and who can authorise
Your assessor will be looking for evidence of:

● knowledge of relevant WHS Acts, regulations and codes of practice 1 that apply to
WHS risk management and recordkeeping in the context of the simulated/pretend
business and scenario/setting
● reading and writing skills to change and advise WHS policies that show WHS legal
requirements
● information technology skills to, for example, source simulated business information
and use word processing software to adapt existing policies.
1
A Code of Practice is a practical guide to achieve the standards of health and safety required under
the model Work Health and Safety (WHS) Act and model WHS Regulations. Codes of Practice provide
duty holders with guidance on effective ways to manage work health and safety risks.
Page 3 of 21
Appendix 1: Scenario – Australian Hardware
You are a WHS consultant. You are required to propose a WHS management system for the
organisation.
Australian Hardware has grown to include 138 warehouse stores nationally. Unfortunately,
one of the possible results of this rapid expansion is a lack of a standard approach to WHS
compliance.
The company does take seriously its legal and ethical obligations to provide a safe
workplace; however, safety standards may be slipping. According to incomplete Australian
Hardware records, last year, the Lost Time to Injury Frequency Rate (LTIFR) was 13.9.
The current industry benchmark 10.12.
Areas and types of injuries of particular concern include:
● manual lifting of outdoor furniture and hardware goods in warehouses and in
customer service areas
● hazardous materials handling by forklift drivers, drivers, and customer service staff.
Because the company hasn’t got any systems for WHS it cannot be sure how good it’s
safety and health systems are and if it is compliant
The main needs of Australian Hardware with respect to the proposed WHS management
system are:
● legal compliance across jurisdictions
● the safest possible workplace conditions for workers (objective: bring LTIFR and
Injury Rate (IR) to 10% below national averages)
● works with all other company systems
● to advertise and demonstrate Australian Hardware’s commitment to WHS.
2
Source: Safe Work Australia, 2013, Australian frequency rates by industry, available online, Safe Work Australia,
viewed January 2015, <http://www.safeworkaustralia.gov.au/sites/SWA/Statistics/
Documents/National_time_series_freq_rates.pdf>.
Page 4 of 21
Appendix 2: Australian Hardware national business

plan (excerpt)
The Business
Business name: Australian Hardware Ltd
Business structure: Public company since 1982
ABN: 4000000000
Business location: Australian Hardware is headquartered in Sydney, NSW. The
business owns and operates 138 stores throughout Australia.
Website: http://simulations.ibsa.org.au/australian_hardware/
Date established: 26 January 1921
Business owners: The Green wright family retains a controlling interest in Australian
Hardware. Holden Green wright serves as both Chair of the Board
of Directors and CEO.
Products/services
Australian Hardware supplies hardware and home improvement products and provide
expert advice and service to the Australian consumer market through its network of 138
stores/warehouses.
The Market
Target market
The market has been divided into three target markets or segments:
1. home improvers
2. DYIs
3. tradespersons.
Marketing strategy
Australian Hardware has two-way approach, characterised/set by product and service
differentiation along with select targeted marketing activities.
The Future
Vision statement
Within five years, Australian Hardware will lead the hardware and home improvement
market in Australia.
Page 5 of 21
Strategic directions for FY 2013

Australian Hardware’s strategic directions are to:
● increase sales revenue and gross profit
● maintain or increase market share
● control direct and indirect operational costs
● maintain superior product and service quality standards
● establish Australian Hardware’s reputation as a socially and environmentally

responsible company.
Page 6 of 21
Appendix 3: Australian Hardware organisational chart

Board of Directors
Each individual store operates as a distinct business. There may be differences in some of the other stores. Further structure exists below thes
CEO
CFO COO Marketing Human Resources
Store Managers x 138
Plumbing and Electrical Manager

Timber Manager Garden ProductsHardware
Manager and Home Products Manager General Operations Manager
Sales Consultants Sales Consultants Sales Consultants General Sales Assistants Checkout Staff Ad
Sales Consultants
© 2015 Innovation and Business Industry Skills Council Ltd/Modified July 2015 1st edition version: 2
Page 7 of 21
Appendix 4: Australian Hardware (Wollongong)

WHS policy and procedures
Purpose The purpose of this policy is to ensure that work is carried out safely in
accordance with Australian Hardware’s ethical and legal obligations
to provide and maintain a safe workplace. Australian Hardware
recognizes its responsibility to provide a healthy and safe working
environment for employees, contractors, clients, and visitors. Australian
Hardware is committed to the continued wellbeing (health & safety) of
its employees and to ensuring that all employees are safe from injury
and health risks while undertaking work-related duties, including home-
based work.
Scope The scope of this policy covers all employees and contractors of
Australian Hardware – Wollongong Store.
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Responsibility Responsibility for the implementation of this policy rests with

employees and management of Australian Hardware with responsibility
for providing a safe place of work.
Management at the Wollongong Store are responsible for:
● consultation and providing a safe and healthy environment for
work, and also providing support, training, and supervision to
employees to ensure a safe and healthy workplace including
enough resources to manage the system
● providing and maintaining a safe and healthy environment for
work
● providing support, training, and supervision to employees to
ensure a safe and healthy workplace
● the provision/providing of adequate/enough resources
(possessions, items, stock etc) for employees to meet health and
safety management system targets.
Individual employees are responsible for:

● following all workplace health and safety policies and procedures
● ensuring that they report all potential /possible and actual/real

risks to managers/supervisors
● taking care to protect their own health and safety and that of their
colleagues/co-workers at work
● ensuring/making sure that their own, or others’, health and safety
is not adversely affected by the consumption of drugs or alcohol
● encouraging/motivating-supporting others to follow healthy and
safe working practices in the workplace.
Relevant ● Work Health and Safety Act 2011 (NSW)

legislation/
standards ● AS/NZS 4804:2001 Occupational health and safety management
systems – general guidelines on principles, systems and
supporting techniques.
Updated/ 20/09/2012 – Lynn Lee (Finance Manager, Wollongong).

authorized
Page 9 of 21
What is Legal and Ethical Obligations? Legal obligation is one that is enforced by a judgement
upon a person by law, ethical obligation is one that is done because it is the right thing to do.
Health and safety management system principles and objectives

In order to ensure a healthy and safe working environment, Australian Hardware will:
● establish a safe and healthy workplace
● ensure compliance with all relevant legislation (government rules)
● provide written procedures and instructions for safe working practices and material
safety data sheets (MSDS) where required
● provide appropriate support, instruction, training and supervision to employees to
ensure safe working practices
● consult employees and affected persons on health and safety issues
● have goals to lessen illnesses and injuries
● have goals and systems to control activities for all risks in the workplace
● everyone to be committed to make workplace safe
● train and develop all workers in WHS rules and regulations
● managing and auditing systems
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Appendix 5: Australian Hardware procurement

policy
Purpose Procurement is also called ‘supply management’ or ‘purchasing’. The

procurement policy is concerned with controlling incoming products
and materials.
The purpose of this policy is to ensure the purchase of resources is
carried out fairly
Scope The scope of this policy covers the purchasing and acquisition of
resources by employees and contractors of Australian Hardware.
Responsibility Responsibility for the implementation of this policy rests with

employees and management of Australian Hardware with responsibility
for purchasing resources.
Relevant ● Privacy Act 1988 (Cwlth)

legislation
● anti-discrimination legislation
● Corporations Act 2001 (Cwlth)
● A New Tax System (Goods and Services Tax Administration) Act

1999 (Cwlth)
● Income Tax Assessment Act 1997 (Cwlth)
● Fair Work Act 2009 (Cwlth)
● work health and safety legislation.
Updated/ 20/09/2012 – David Mifsud (CFO).

authorized
Page 11 of 21
Approval authority
Who Purchase amount Required Comment
number of
quotes
CEO/Board/ Unlimited. Two or more Must be consistent with

FARM competitive business/operational and
Committee quotes. strategic planning.
Chief Authority to sign Two or more Must be within the

Financial contracts for products competitive approved budget and
Officer and services up to quotes. consistent with
(CFO)/ Chief $500,000. business/operational and
Operating strategic planning.
Officer (COO)
Store General Authority to sign Two or more Must be within the

Manager contracts for products competitive approved budget and
and services up to quotes for consistent with business/
$200,000. contracts over operational and strategic
$75,000. planning.
Must seek approval
from Chief Financial Detailed services contract
Officer (CFO) for required.
amounts above
$200,000.
Page 12 of 21
You must provide:

● a one- to two-page report on your proposed WHS management system
● a collection of evidence, including:
 change WHS policy to apply nationally.
 list costs and who can authorize.
Report of proposed WHS management system
Executive summary
WHS reporting, like any other business intelligence, needs to provide management with
relevant, robust timely information that can inform the decisions that influence ongoing
business performance.
Poor WHS outcomes can have a detrimental impact on the lives and livelihoods of
individuals and their families, on the financial, interpersonal, and reputational health of
a business and, potentially, on the wider community. The standard of due diligence
required of an officer in the discharge of their WHS duty, together with WHS
performance provide a baseline of mandatory positions of control.
This paper explores processes for gathering and communicating the WHS performance
information that guides the WHS decisions of an organization’s officers. Officers are in a
unique position to influence WHS performance through the direct allocation of human
and financial resources to WHS systems, programs, and initiatives and through their
indirect impact on WHS from a myriad of other routine and extraordinary executive and
business decisions.
Understanding WHS position
As WHS legislation based on the model WHS act began to be introduce across most
Australian jurisdictions, many organizations responded by seeking to ensure their
officers understood their legal due diligence obligations and exposure by providing
training for officers about both the officers’ duty set out in s 27 of the model WHS Act
and the penalties under law for breaching that WHS duty.
Page 13 of 21
A hazard is a particular object, activity or situation that poses a risk of harm to a person,
property, or environment. Some hazards occur across a range of organizational settings,
while others tend to be context specific or industry specific.
Understanding WHS performance
Limited choice in WHS risk control strategy: The model WHS Act requires a PCBU to
eliminate, so far as is reasonably practicable risks to the health and safety, or if the risk
cannot be eliminated, to minimize it. Risk reduction may be pursued as an alternative
strategy only where elimination is not reasonably practicable.
Workers’ compensation insurance can be an important governance issue. However, a
WHS duty cannot be transferred to another person a business cannot ‘outsource’ WHS
risks by relying on workers’ compensation. The delicacy of this balancing act is clearly
defined by Tooma.
Role of cost/benefit analysis: WHS cost/benefit analyses are both challenging and biased
because the financial costs of injury prevention are easily captured in accounting
systems while failure costs and the benefits of success are often externalized and difficult
to quantify. Accordingly, reasonable practicability provisions in the model WHS Act
emphasize that cost considerations are not to be the primary determinant of WHS risk
management. Note however, while cost/benefit considerations are inappropriate for
guiding the choice of WHS risk strategy, they remain relevant for informing choices as to
the control options that exist within a
given risk management (RM) strategy, such as for evaluating the available
options for eliminating a hazard, or all the options for minimizing the risk.
Analyzing injury data provides important information for informing.

questions about WHS performance. The following sections examine KPIs relating to
work-related injury and illness and explore which metrics are most useful for
understanding different aspects of WHS performance. Monitoring the profile of work-
related injuries and illnesses is an important part of evaluating the success of an active
injury prevention program or initiative. Organizations with an immature WHS culture
tend to view injury as the primary means of identifying WHS risks rather than as a means
of understanding hazard control effectiveness.
Assurance of WHS systems, processes, and performance

1. Plant technical assurance - review of all plant and processes conducted by specialists
2. Assurance relating to specific topics - human factors or hazardous substances
Page 14 of 21
3. Site technical assurance - reviews all work of a specified type, is conducted at

predetermined intervals, and involves workers and specialists.
4. Compliance assurance
5. Validation assurance
6. Management safety assurance
Fact of Australian Hardware
List of areas and types of injuries of particular concern

● manual lifting of outdoor furniture and hardware goods in warehouses
and in customer service areas
● hazardous materials handling by forklift drivers, drivers, and customer
service staff.
Consideration
The company has not got any systems for WHS it cannot be sure how good it is safety and
health systems are and if it is compliant.
The main needs of Australian Hardware with respect to the proposed WHS management
system are:
● legal compliance across jurisdictions
● the safest possible workplace conditions for workers (objective: bring LTIFR and
Injury Rate (IR) to 10% below national averages)
● works with all other company systems
to advertise and demonstrate Australian Hardware’s commitment to WHS.
Conclusions
The standards of due diligence required of workers under the model WHS Act requires
them to:
Understand the business or undertaking and its WHS risks Ensure that the Australian
Hardware meets its WHS duties.
a collection of evidence, including:
Page 15 of 21
 Change WHS policy to apply nationally.
 List costs and who can authorise.
WHS heavy lifting, pushing, and pulling (manual handling)
Whether it is stacking shelves, working on a conveyor line, or entering data into a

computer, most jobs involve carrying out some type of manual task.
If poorly designed or done incorrectly, manual tasks can become

hazardous.
If the risks associated with hazardous manual tasks are not eliminated or minimised,
they can cause significant and even irreversible injuries or disorders.
MSD are the most common work-related condition in Australia despite the fact there are
known methods to eliminate or minimise them.
A hazardous manual task is where you must lift, lower, push, pull, carry, hold, or
restrain something. It can include:
 repetitive movement
 repetitive or sustained force
 high or sudden force
 sustained or awkward postures
 exposure to vibration.
These factors stress the body and can lead to a wide range of MSD.
Risk assessment of hazardous manual tasks

You should carry out a risk assessment for any manual tasks that have the potential of
being hazardous or you have identified as being hazardous. The only time this may not
be necessary is when the risk is well known, and you are already aware of how to
effectively control it.
A risk assessment of manual tasks will help you identify:
 Postures, movements, and forces that pose a risk and at what point they may
become dangerous.
 Why they are happening and what needs to do for it to be.
Page 16 of 21
fixed.
 Do not forget to also identify and manage the psychosocial risks
that can increase the risk of musculoskeletal disorders.
 A well-designed work area, work procedures, ergonomically designed tools and

equipment will help eliminate or reduce risk factors associated with hazardous
manual tasks.
Failure to appropriately manage hazardous manual tasks may result in a breach of WHS
laws.
General guidance is available in the model Code of Practice: How to Manage Work
Health and Safety Risks and specific advice can be found in the model Code of Practice:
Hazardous Manual Tasks and Identify, assess and control hazards.
Designing problems out
The best and most cost-effective way to eliminate or minimize the risk of an MSD is to
consider manual task hazards and risks during the design and planning stage of a
workplace or a job. During this stage, hazards and risks can be ‘designed out’ before
they are introduced into a workplace.
A hazardous manual task is where you must lift, lower, push, pull, carry, hold, or
restrain something. It can include:
 repetitive movement
 repetitive or sustained force
 high or sudden force
 sustained or awkward postures
 exposure to vibration.
These factors stress the body and can lead to a wide range of MSD.
Risk assessment of hazardous manual tasks
You should carry out a risk assessment for any manual tasks that have the potential of
being hazardous or you have identified as being hazardous. The only time this may not
be necessary is when the risk is well known, and you are already aware of how to
effectively control it.
Page 17 of 21
A risk assessment of manual tasks will help you identify:
 Postures, movements, and forces that pose a risk and at what.

 point they may become dangerous.
 Why they are happening and what needs to do for it to be.
 fixed.
 Do not forget to also identify and manage the psychosocial risks that
can increase the risk of musculoskeletal disorders.
 A well-designed work area, work procedures, ergonomically
designed tools and equipment will help eliminate or reduce risk factors associated with
hazardous manual tasks.
Failure to appropriately manage hazardous manual tasks may result in a breach of WHS
laws.
General guidance is available in the model Code of Practice: How to Manage Work
Health and Safety Risks and specific advice can be found in the model Code of Practice:
Hazardous Manual Tasks and Identify, assess and control hazards.
Designing problems out

The best and most cost-effective way to eliminate or minimize the risk of an MSD is to
consider manual task hazards and risks during the design and planning stage of a
workplace or a job. During this stage, hazards and risks can be ‘designed out’ before
they are introduced into a workplace.
Designers, manufacturers, importers, and suppliers of plant and structures have duties
under the model WHS Act to make sure, so far as is reasonably practicable, that
products do not pose risks to health and safety when they are used for the purpose they
were designed or manufactured for. This includes ensuring they will not result in MSD
risks.
Musculoskeletal disorders
MSD refer to an injury or disease of the musculoskeletal system. The musculoskeletal
system supports and protects the body and is made up of the bones of the skeleton,
muscles, cartilage, tendons, ligaments, joints, and other connective tissues that supports
and binds tissues and organs together.
Page 18 of 21
MSD may include:
 Sprains and strains of muscles, ligaments, and tendons.

 Back injuries including damage to the muscles, tendons, ligaments, spinal discs,
nerves, joints, and bones. Joint and bone injuries or degeneration, including
injuries to the shoulder, elbow, wrist, hip, knee, ankle, hands, and feet.
 Nerve injuries or compression (for example carpal tunnel syndrome).
 Muscular and vascular disorders because of hand-arm vibration.
 Soft tissue injuries such as hernias.
 Chronic pain (pain that lasts longer than three months).
 Acute pain (pain that lasts less than three months).
MSD can occur:
 Slowly through gradual wear and tear caused by repeated or continuous use of
the same body parts, including static body positions.
 Suddenly through strenuous activity or unexpected movements such as when
loads being handled move or change position suddenly.
Further advice
SWA is not a regulator and cannot advise you about lifting, pulling,
pushing and manual tasks in the workplace. If you need help, please contact your state or
territory work health and safety authority.
WHS heavy lifting, pushing, and pulling (manual handling) apply to Australian
Hardware.
 Organizing workshop to all workers include position of

supervisors.
 Implement lifting machine: Manual hydraulic fork stacker.
 FSR001, Hafco LT-226 Hydraulic Lifter Trolley with 226kg Load Capacity
JO48, Nielsen Products Shoulder Dolly 3500 Heavy duty pro lift
 List costs and who can authorize.
Workshop Cost Authorizer
Page 19 of 21
Store general manager

Safety and training $59.00 pp
m
Manual handling training
course (a)
NSCA provide first aid (b) $95.00 pp Store general manager
Products Cost Authorizer
Manual hydraulic fork $919.35 inc GST Store general manager

stacker FSR001 (c)
Hafco LT-226 $297.00 inc GST Store general
Hydraulic Lifter manager
Trolley with 226kg
Load Capacity JO48
(d)
Nielsen Products $457.00 inc GST Store general manager

Shoulder Dolly 3500
Heavy duty pro lift (e)
APPROVAL AUTHORITY CEO
Page 20 of 21
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Assessment Task 1 BSBWHS501 Ensure a safe workplace

Establish and maintain WHS

Student’s name ALBERT JAIR AVILA Student no. CRI0100IKL

3. Research WHS management systems (WHSMS) to find an appropriate WHS

Wage incl. Lost Total cost

Senior managers 100 100 200

Store managers 50 50 100

Team leaders (5–8 per store) 30 30 60

Workers (15–20 per store) 25 25 25

WHS consultants 60 N/A 60

Training rooms 50 N/A 50

4. Amend the Wollongong Store WHS policy to apply nationally.

● a collection of evidence, including:

○ change WHS policy to apply nationally

Your assessor will be looking for evidence of:

Appendix 1: Scenario – Australian Hardware

● to advertise and demonstrate Australian Hardware’s commitment to WHS.

Appendix 2: Australian Hardware national business

Strategic directions for FY 2013

● maintain or increase market share

● control direct and indirect operational costs

● maintain superior product and service quality standards

● establish Australian Hardware’s reputation as a socially and environmentally

Appendix 3: Australian Hardware organisational chart

CFO COO Marketing Human Resources

Store Managers x 138

Plumbing and Electrical Manager

Appendix 4: Australian Hardware (Wollongong)

Responsibility Responsibility for the implementation of this policy rests with

Individual employees are responsible for:

● ensuring that they report all potential /possible and actual/real

Relevant ● Work Health and Safety Act 2011 (NSW)

Updated/ 20/09/2012 – Lynn Lee (Finance Manager, Wollongong).

Health and safety management system principles and objectives

● ensure compliance with all relevant legislation (government rules)

● have goals to lessen illnesses and injuries

● everyone to be committed to make workplace safe

● train and develop all workers in WHS rules and regulations

● managing and auditing systems

Appendix 5: Australian Hardware procurement

Purpose Procurement is also called ‘supply management’ or ‘purchasing’. The

Responsibility Responsibility for the implementation of this policy rests with

Relevant ● Privacy Act 1988 (Cwlth)

● Corporations Act 2001 (Cwlth)

● A New Tax System (Goods and Services Tax Administration) Act

● Fair Work Act 2009 (Cwlth)

● work health and safety legislation.

Updated/ 20/09/2012 – David Mifsud (CFO).

CEO/Board/ Unlimited. Two or more Must be consistent with

Chief Authority to sign Two or more Must be within the

Store General Authority to sign Two or more Must be within the

You must provide:

 list costs and who can authorize.

Report of proposed WHS management system

Understanding WHS position

Understanding WHS performance

Analyzing injury data provides important information for informing.

Assurance of WHS systems, processes, and performance