Wipro Case Study Series

SOLUTIONS TO STAY CONNECTED

Wipro delivered an end-to-end network plan, design, build
and roll-out of leading Telco’s new fixed line services

INDUSTRY LANDSCAPE

The fast growing Indian telecom space is highly competitive and the telecom market is characterized by low margins, high churn and

a declining ARPU. In addition, the stringent regulatory norms makes it imperative for operators to drive internal efficiencies and add

new services to improve margins and increase revenues. The enterprise segment is a key growth area in the booming economy and

the leading operators are fighting hard to garner a larger share of the market by developing a comprehensive suite of networking and

communication managed services that ensure a superior quality of service.

THE OPPORTUNITY

The client, a leading telecom operator, was seeking a strategic partner who could help it explore new revenue streams by providing

integrated wireline communication for its enterprise customers. The objective was to design and build a robust Network Operation

Center for offering services such as MPLS VPNs, managed security services and leased line circuits.

CLIENT BACKGROUND

The client is a leading European telecom operator with pan-Indian operations providing both wireline and wireless services. In India

it is the second largest operator in terms of revenues.

 SOLUTION BUSINESS IMPACT

Wipro delivered an end-to-end network plan, design, build and
roll-out of the client’s new fixed line services. It also managed
service operation of the client’s existing network infrastructure,
IP/MPLS networks and OSS/BSS processes for deploying
services to enterprise customers. The entire deployment was
carried out in two phases
• Wipro’s end-to-end service delivery model delivered operational
expense savings for product and services delivery.
• A complete classroom-based sales enablement process, specially
designed training workshops and team building for the new Sales
and Marketing teams, helped the client reach the market faster.

Design And Build • The Web Self-Care and Feasibility portals enhanced the overall
Wipro formulated the eTOM based business and end-user experience, ensured quicker closure, improved efficiency
operational processes for many critical order and fulfillment of sales processes and cut down time to release proposals to the
services including lead to order, problem to resolve and end customer.
request for information.
Wipro custom designed and created Web Self-Care and • Proactive network monitoring ensured a reduction in faults and
Feasibility portals enabled higher customer satisfaction.
Wipro provided a Center of Excellence (CoE) design where the
differentiated services were tested • Best practices deployed drove significant benefits in key business
processes including order management and new business
Operate provisioning.
The network operations covered the fault, performance and
security management of the IP (pan-India and International) and
Transmission (national long distance and enterprise access)
Wipro supported the design and build of the entire fixed line
networks
service network for the client’s enterprise business. The solution
Service operations covered feasibility for wireless and wireline
included integration of existing IT OSS/BSS applications, provision
services. Service delivery for solution engineering covered last
of end-to-end managed services and alignment of business
mile commissioning, CPE installation and network provisioning
processes to the eTOM model.
and activation for all services. Finally, service assurance covered
fault, performance, CPE & SLA management
End-to-end service assurance to manage the committed SLAs to
end customer

About Wipro Technologies

Wipro Technologies, the global IT business of Wipro Limited (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing
company, that delivers solutions to enable its clients do business better. Wipro Technologies delivers winning business outcomes through
its deep industry experience and a 360 degree view of “Business through Technology” helping clients create successful and adaptive
businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner’s approach to delivering innovation
and an organization wide commitment to sustainability, Wipro Technologies has over 130,000 employees and clients across 54 countries.

For more information, please visit www.wipro.com or contact us at info@wipro.com

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