LEARNING ACTIVITY 7

Hotel vocabulary & situations

Part 1. What can be found in a hotel room? Match the words to the pictures below (1 pt)

a hair dryer towels a mini bar slippers

a laundry bag air conditioning a kettle toiletries

1. a mini bar 2. a hair dryer 3. a kettle 4. slippers

5. towels 6. toiletries 7. a laundry bag 8. air conditioning

Part 2. Read the following sentences. Who would say them? Put them in the correct sections (1.5
pts).

RG GR HM

Receptionist to Guest Guest to Receptionist Housekeeper to Maid
Yes, madam. All the double Can you send up some more Don’t forget to empty the bin every
bedrooms have a bath. towels, please? time.

Yes, sir. There’s always plenty of Could we have some more We keep the extra tissues in the
hot water. shampoo and soap, please? cupboard, under the washbasin.

There’s a light switch under the Make sure there’s always plenty of
mirror, sir. toilet paper.

There should be a bathrobe just

behind the door, madam.

Some of the single rooms have a

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shower, only.

 Yes, madam. All the double bedrooms have a bath.

Can you send up some more towels, please?
Yes, sir. There’s always plenty of hot water.
Don’t forget to empty the bin every time.
We keep the extra tissues in the cupboard, under the washbasin.
There’s a light switch under the mirror, sir.
Could we have some more shampoo and soap, please?
Make sure there’s always plenty of toilet paper.
There should be a bathrobe just behind the door, madam.
Some of the single rooms have a shower, only.
Part 3. Listen to the audio track and complete the information requested (2.5 pts). Click here to
access the audio track.

1. Name of the hotel Grand Hotel

2. Date of the reservation 2 september – second september
3. Number of people the reservation is for 2 - two
4. Cost of a room per night six hundred pounds/night.
5. Name of the person the reservation is for Steven Bond
6. Credit card number and expiry date 109940567 visa- expiration julio
7. Check-in time Two o´clock

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