Professional Documents
Culture Documents
Extra Practices Reading
Extra Practices Reading
1 Part 1: Q1 – Q4
Which restaurant
4 is not halal?
• CNY set menu from RM988+ • CNY set menu from RM388++ • CNY Set menu from RM223++
• RM88++ onwards for Yee (2-4 pax) to RM788++ (5-10 (2-5 pax) to RM863++ (6-10)
Sang only pax) pax
• Opening Hours: • Ala carte Yee Sang RM63++ • Salmon Yee Sang RM38++
11:30 a.m. – 3:00 p.m. (Lunch), • Opening Hours: (2-5 pax), RM88++ (6-10 pax)
6:00 p.m. – 10:00 p.m. (Dinner) 12:00 p.m. – 2:30 p.m., • Opening Hours:
• Spacious premise 6:30 p.m. – 10:30 p.m. 10:30 a.m. – 11:00 p.m.
• Jellyfish and salmon yee sang (Saturday to Thursday),
• Fruits only Yee Sang
3:00 p.m. – 12:00 a.m.
• Soft and fluffy durian crepes • Fresh, quality ingredients
(Friday)
• Hand pulled noodles • Beijing-style roasted duck
• Ample free parking
• RM10 off on first order • Fiery Sichuan flavours
• Serves quick delicious lunch
• More than 25 branches in • Pretty affordable, with different
• Halal dim sum
Malaysia portion sizes
1
2 Part 1: Q1 – Q4
Which university
2 dares to be different?
2
3 Finance Part 2: Q5 – Q9
3
4 Sociocultural Part 2: Q5 – Q9
Read an article on the influence of media on children. Answer questions 1 to 5 based on the article.
For decades, mothers have been at a lost on how to control their children’s consumption of media content. It
is now more urgent than before as media content today extends beyond the television to include computers,
smartphones, tablets, and more. The American Academy of Pediatrics (AAP) warns that constant media
consumption will have detrimental effects on children.
With the availability of media in multiple formats, media use has been further intensified. According
to AAP, children today spend on average more than seven hours daily for entertainment using televisions,
computers, smartphones and other electronic devices. This creates an urgent need for parents, pediatricians,
and educators to understand how media use affects children and teens. Specifically, access to inappropriate
content can negatively affect children.
In 1999, children spent an average of more than three hours daily watching TV. Today, media consumption
among children has doubled. Due to the increase, the AAP has provided some recommendations to manage
the potential negative effects of increasing levels of media consumption. Pediatricians, for example, should
ask at least two media-related questions at each visit. Parents too should set up media-free zones in the home
while schools should conduct media education courses. Further, the government and private organisations
should provide more funding for media research.
The AAP asserts that excessive media time hinders other creative, active, or social activities. It affirms
that numerous studies have associated high levels of media use with forbidden and risky behaviours. Of great
concern is the effect of violent or sexual content, or movies that promotes alcohol
and tobacco consumption. VOCAB C H E C K
detrimental – harmful to
Indeed, the Internet and smartphones have become important new sources somebody or something
for attention difficulties, school problems, sleep and eating disorders, and obesity. affirms – to state clearly that
Therefore, it is imperative to reduce children’s screen media use, as studies have something is true or that you
support something strongly
conclusively shown that this has beneficial health effects.
(Adapted from: http://www.pcmag.com)
1 The increasing availability of screen media 4 The American Academy of Pediatrics suggests
A affects children’s health that parents manage children’s access to screen
B creates more social problems media by
C encourages social networking A asking children media-related questions
B setting up media-free zones in the home
2 Children today spend more time on screen C monitoring children’s screen media
media to activities
A to relax and enjoy
B to do their assignment 5 Which of the following statements is false?
C increase their social network A Constant media consumption will affect
children
3 Which of the following is a potential negative B Social activities increased with high levels
effect of high media consumption? of media use
A Weight loss C Unsupervised media consumption may
B Mood swings lead to undesirable behaviors
C Poor academic performance
4
5 Sociocultural Part 3: Q10 – Q14
Read an article on security services in residential areas. Answer questions 1 to 5 based on the article.
The proposed hike for security services has received mixed reviews from affected residents. While some
approved of the hike if the security services provided were satisfactory, it has drawn the ire of a substantial
number of affected residents.
Graphic designer Andy of Subang Jaya expects an increase in the security fee soon although he has yet to
receive any official notice from his residents association (RA). The security fee has been increasing gradually
since he moved in two years ago. Although he disagrees with the hike, an increase in the security fee for Subang
Jaya is inevitable. Other residential areas are likely to expect a similar increase in security fees.
Bandar Utama RA president Zaidi Ali said they were against the hike, but they could not do away with the
services of the security companies to protect their families and homes although it is rightfully the duty of the
police force. Zaidi said that the demand on their community is unjust and uncalled for. The rate for security
fees should be based on demand and supply and the residents should have a choice of engaging another security
firm that could provide the service at a reasonable price.
The government has also given the green light to increase the salary of security guards. With the new
policy, security guards would be entitled to a higher salary, as the current salary is seen as too low. The RM900
minimum wage policy ensures that security guards must be paid at least RM2,200
monthly with overtime, EPF and Socso contributions. This probably justifies the VOCAB C H E C K
proposed hike in security fees. According to the Security Services Association
ire – anger
of Malaysia (SSAM), security firms have to charge clients at least RM3,000 to provision – the act of
earn a gross profit of RM800. Moreover, the SSAM had already advertised an supplying somebody with
announcement on the implementation of new rates for provision of security something that they need or
want
services for static/unarmed guard services, armed guard services and cash-in-
transit.
1 ... has drawn the ire of a substantial number of 4 The demand on their community (line 11)
affected residents (line 2 and 3) indicates that refers to
most residents are A home alarms that residents have to instal
A accept the increase in the security fee B the additional fees that the residents have
B not willing to pay more for security to pay
services C the patrolling services that residents have
C oblivious to the proposed hike for security to volunteer
services
5 Which of the following statements is not true of
2 The main idea in paragraph 2 is paragraph 3?
A increase in the security fee is inevitable A Most of the residents objected to the
B security services are getting more proposed hike for security services.
troublesome B Security services are unnecessary if police
C residents have to pay the additional fees carried out their duties well.
for security services C Residents have the right to decide whether
to pay the additional fees.
3 The proposed hike for security services is
unavoidable if
A crime rate in the residential areas increases
B security firms increase the salaries of the
guards
C the market rate for security services
increases
5
6 Personality Part 3: Q10 – Q14
Read an article on Irish gymnast. Kieran Behan. Answer questions 1 to 5 based on the article.
Irish gymnast Kieran Behan was reduced to tears on Saturday when he reflected on the enormity of competing
in his first Olympics at the age of 23. As a youngster, he was told twice that he would never walk again.
It has been an emotional day for Behan and he was disappointed with the mistakes he made in both
his events. As he completed his final twists on the floor, Behan sat down on his landing from the vault and
stumbled. The mistakes cost him marks but his scores were almost secondary. Behan’s long struggle against
adversity has been inspirational, making headlines from New York to Bangkok.
Behan developed a tumour in his leg at the age of 10 when he was already two years into gymnastics
training. The tumour was benign but the operation went wrong. He suffered severe nerve damage and had to
learn to use his leg again. “I was in a wheelchair for 15 months,” he told reporters.
He returned to training in the gym, but unfortunately, he suffered a head injury in a freak accident at the
age of 12. He fell on the back of his head when coming down from the (high) bar. He was again in a wheelchair
for a long time.
Eventually, after about three years, he took his first steps back into the gym. He went on from there, but
luck was not on his side. Sadly, he ruptured both his anterior cruciate ligaments in his knee. However, Behan
was determined to soldier on. He never gave up and through sheer perseverance Behan became the second
Irish gymnast to qualify for the Olympics.
Behan was almost overwhelmed with emotion when he walked out to Saturday’s qualifying session along
with the defending team champions China and home favourites Britain. His parents were in the crowd at the
North Greenwich Arena to cheer him on.
He wasn’t nervous, but very emotional. “I didn’t know what to think because my family and I have been
through so much,” he said. He couldn’t believe that he was actually able to walk out on that stage. It is something
that he thought would never happen.
Behan opened his mouth to continue, but tears welled up in his eyes. “It is just VOCAB C H E C K
crazy,” he said when he had recovered, “it was hard, but it is good.”
benign – kind and gentle; not
Behan’s story is about triumph over adversity – adversity with routines not hurting anybody
triumph – a great success or
going to plan. But, he persevered and came back stronger. Indeed, Behan is walking achievement
proof of the old adage that taking part is more important than winning.
(Adapted from: http://thestar.com.my/sports/olympics/story.aspx?file=/2012/7/29/olympics/)
6
7 Health Part 3: Q10 – Q14
1 The first paragraph suggests that 4 When we are stressed the following happens
A stress can be overwhelming except
B there are good and bad stress A blood pressure rises
C life is meaningless without stress B pulse rate decreases
C muscles become tense
2 The word undermine in line 5 can be replaced
with 5 When you are stressful, you are likely to suffer
A weaken from
B diminish A Diarrhea
C demoralise B Gastritis
C Sore throat
3 You probably feel less stressful when you are
A driving
B exercising
C meditating
7
8 Environment Part 4: Q15 – Q20
8
Answer questions 3 and 4 based on Article 2.
Article 2
Much has to be done to address environmental degradation. Conserving what remains of the natural resources
and the biodiversity within our ecosystems is a gigantic mission, but undeniably crucial. It is our duty to
ensure that the environment is protected so that every living organism can enjoy an improved quality of life.
We should truly value all the things that Earth gives us and learn to cohabit with nature.
Environmental conservation refers to the creation and protection our planet and its natural resources. There
are two aspects in environmental conservation. One is to protect nature by conserving critical resources, and
the other, is a lifestyle that opposes the malpractices of businesses entities. To do more for the planet, hostility
towards big corporations that misuse the environment instead of promoting the greater good of our world is
encouraged.
Despite today’s hectic lifestyle, we can make a difference to the environment. Even small incremental
changes to our daily choices can contribute to a better world. For instance, purchasing wisely and not wasting
resources unnecessarily should be exercised for the good of the Earth. Likewise, recycling and responsible
disposal of toxic materials can reduce pollution. Such effortless baby steps to daily routines certainly result in
major progress for environmental conservation.
As the environment is crucial to our welfare and happiness, every element on the Earth, such as the trees,
the oceans and the soil should be protected. Trees, for instance, not only help us to breathe, but also, store
greenhouse gases. Losing countless acres of valuable trees through deforestation cause the Earth to heat up
quicker and indefinitely contributes to global warming. Moreover, trees hold soil in place and naturally filter
water that has been absorbed into the ground.
Likewise, oceans store large amounts of carbon dioxide and help keep the Earth cool. They supply more
than half of the Earth’s oxygen and are homes to countless types of marine life and plants. The waters of the
ocean are indubitably captivating, but it is more than just a visual splendor. It is both a shelter and a life source.
Finally, the soil acts as a supplier of food and a filter of water. Most of nature’s water is not safe for human
consumption. The soil stores groundwater and filters it, making it safe for drinking. Besides, good quality soil
produces crops that not only feed humans and animals, but also regulate our climate. In essence, it supports
life.
VOCAB C H E C K
The trees, the seas, and the ground therefore are necessary for our existence.
However, much more needs to be done to protect the environment. Thankfully, splendor – grand and
impressive beauty
many environmental conservationists have dedicated themselves to protecting cohabit – to live together
specific causes.
(Adapted from https://www.conserve-energy-future.com/methods-and-
importance-of-environmental-conservation.php)
3 How can trees and oceans keep the Earth cool? Answer questions 5 and 6 based on Article 1 and
A They absorb heat radiation back to the Article 2.
Earth.
B They release large amounts of carbon 5 Which of the following is true of both articles?
dioxide. A Both articles indicate that environmental
C They reduce greenhouse gases in the issues are inevitable.
atmosphere. B Both articles emphasise the impact of
human on the environment.
4 “... much more needs to be done ...” in the last C Both articles highlight the selfishness of
paragraph implies that human beings on environmental issues.
A sustainable living is fast disappearing
B some parts of nature are not protected 6 The two articles suggest that to protect the
C environmental degradation is increasingly environment
rapidly A everyone has to contribute
B conservation efforts are crucial
C corporate social responsibility is essential
9
9 Entertainment Part 4: Q15 – Q20
10
Answer questions 3 and 4 based on Review 2.
Review 2
The Last Samurai centres on Nathan Algren (Tom Cruise), a scruffy Civil War veteran, irredeemably haunted
by the horrific atrocities of warfare. Devoid of honour, he accepted an offer to train Japan’s burgeoning army
in modern weaponry and to fight like Americans. The aim is to defeat rebel samurai warriors led by Katsumoto
(Ken Watanabe), a proud samurai warrior.
Some of the action scenes in The Last Samurai are remarkable and memorable. However, its greatest
strength is its scope. Director/co-author Edward Zwick infuses every scene with grandeur and respect for
the Japanese culture. Strong and respectful relationships between people of different races and cultures are
explicitly portrayed in the movie. The actors, especially Watanabe and Koyuki as Taka, his sister, play their
roles excellently. Cruise performs as expected with sincerity and charisma. His mastery of the samurai fighting
techniques is commendable.
However, the movie’s greatest weakness is the ambiguity of the conflict in the first place. Failure to
comprehend the crux of the conflict makes it difficult to discern which side is right or wrong. The emperor,
advised by a greedy guy, is weak and corrupt. He wants to modernise his country and is struggling with the
inevitable that comes with modernity. Katsumoto the good guy has honour and dignity but facing extinction.
Acknowledging his weak position, he seems oblivious except to fight regardless of the consequences to his
people. Lastly, the movie’s ending is regrettably formulaic, undermining the vigour of the earlier scenes.
Is the blockbuster appropriate for children and teens? The movie is laced
with extreme and lifelike violence – lots of bloodshed and many ghastly wounds.
VOCAB C H E C K
Hand-to-hand swordplay, knives, bullets and arrows leave countless dead and
dying. Moreover, the movie embraces the traditional samurai notion of suicide burgeoning – beginning to
grow or develop rapidly
(hara-kiri) as honourable. In the movie, Katsumoto commits hara-kiri when in the crux – the most important or
face of defeat. With his dying breath, he expresses the perfection he has yearned for difficult part of a problem or
an issue
his entire life. The movie is also spiked with derogatory language, alcohol abuse,
smoking, and sexual content.
(Adapted from https://www.commonsensemedia.org/movie-reviews/the-last-samurai)
11
10 Technology Part 5: Q21 – Q26
Read an article about smartwatch. Six sentences have been removed from the article. Choose from the sentences
A to G the one which fits each gap (1 to 6). There is one extra sentence which you do not need to use.
Fancy getting a high-end smartwatch without paying crazy prices? Yes, the latest premium smartwatch, eWatch,
sold by a European technology startup based in France and Germany, is here. Many people have already
switched and even the most demanding smartwatch users are satisfied with eWatch.
(1) . Priced at three times lower than that of its competitor and without compromise, eWatch
has already sold out in most stores. It is giving big smartwatch company makers such as Apple and Samsung
a real run for their money.
Why is this little known smartwatch so popular? The fact is it is simply cheaper than big tech brands like
the Apple Watch yet similar. (2) . They used the best parts, technology, and software from the
expensive models – so the build quality is superb. The eWatch works super-fast and smoothly!
The smartwatch has most of the important features that big tech brands have, such as fitness tracker, heat
sensors, sleeping monitor, activity ring, personal voice assistant, weather forecast app and advanced location
tracking through GPS and Wi-Fi. The eWatch features ensure users are always up to date and safe!
Being senior-friendly, eWatch blends well with the elderly. With its integrated mobile phone support, the
elderly can easily get help from anywhere using cellular technology. (3) .
Everyone knows big tech brand models cost a fortune! (4) . So, how much does the eWatch
actually cost? Incredibly, the premium eWatch costs only RM315! Unbelievable when you consider just how
similar this watch is to the newest Apple Watches and Fitbits.
How can it be so affordable? Simply, eWatch spends nothing on advertising while Apple and Samsung
spend billions. Their huge advertising costs are passed on to the consumers – the smartwatch users.
(5) .
eWatch is as good as the big brands, but at a fraction of their price! The promotion price (50% off) is
amazing for such a premium product. It is the bargain of the century. Hands on it looks and feels exactly like
the RM1700 smartwatches – very comfortable and elegant looking.
The build quality of eWatch is fantastic. It works quickly and flawlessly. It is water-resistant and has good
battery life. It’s excellent and has everything most of us will ever need.
There is also a 100% money back guarantee. The eWatch developers are prepared to refund the entire
purchase price if their customers are not satisfied with the product. They are obviously very confident in their
product.
Why not take advantage of the special offer? It is trendy timepiece and serves as a great gift. (6) .
Who wouldn’t appreciate a smartwatch that also helps improve the one’s daily life?
(Adapted from:https://techadvice24.com/intl/ewatch)
12
11 Business Part 5: Q21 – Q26
Read an article about soft skills. Six sentences have been removed from the article. Choose from the sentences A
to G the one which fits each gap (1 to 6). There is one extra sentence which you do not need to use.
Competencies are the essential resource in the world of work of the 21st century. (1) . Around
the globe, organisations are scrambling to reskill and upskill their human resources to stay relevant for the
increasingly diverse, interconnected, and innovation-oriented societies of the 21st century.
As the ecosystems within which business operate change, skill set disruption is inevitable as business models
change. (2) . In particular, current employees must possess the competences related to their work
in order to perform well. Are the current practical competencies still relevant considering the pace and scale
of disruption brought about by the Fourth Industrial Revolution?
A report by the World Economic Forum (2016) reveals that these practical skills, too, will likely be
significantly disrupted in the immediate future. (3) . At an industry level, the highest expected
level of skills disruption over the 2015-2020 period is expected to occur in the financial services industry (43%;
Industries overall: 35%).
With the transformation of business models and the evolution of job requirements within the highly
specialised functions, financial institutions need to make sure they are ready to meet industry demand for
higher-skilled talent. The financial services industry must be ready to embrace digital disruptions and address
potential skills gaps and talent shortages. (4) .
Even more important are the soft skills needed to complement automation and technical skills. In fact, a
study by Economist Corporate Network indicates a clear shift away from hard skills towards soft skills. The
three soft skills highly in demand currently and probably in the future involve complex problem solving,
coordinating with others and people management.
(5) . Other critical soft skills include the ability to identify new opportunities, turn insight into
solutions, the determination to close a deal, resilience and the capacity to learn, adapt, change, think critically,
and challenge oneself. Hence, soft skills are expected to become increasingly important in the future.
Generally, people skills, soft skills and technological skills are seen as the three skill sets most needed
today and likely in the future to counter the challenges ahead. According to a report by the World Economic
Forum, 36 percent of all jobs across all industries in 2020 are expected to require complex problem-solving
skills. Social skills such as persuasion, emotional intelligence and teaching others will also be highly demanded
across industries. (6)
For the financial services industry, in 2020, the demand for problem solving skills, content skills,
cognitive abilities and technical skills is likely to be higher. Though process skills are the second most desired
competencies, a drop of two percent in 2020 compared to 2015 is expected.
A On average, by 2020, more than a third of the desired core competencies of most jobs are not considered
critical to the jobs today.
B The demand for new technical and critical skill sets requires robust basics in core competencies that
are continuously updated.
C Other core competencies include content skills, cognitive abilities and process skills.
D Individual skills such as the ability to coordinate with others and active listening are considered as
(very) important.
E However, the unprecedented speed of technological progress, demographic and socio-economic change
is shortening the shelf life of employees’ existing competencies.
F The future at work will be different and people need to be ready to meet the demands of the workplace.
G Often these changes happen almost simultaneously and organisations need to develop major new
competencies quickly.
13
12 Sociocultural Part 6: Q27 – Q33
Read a story about a woman who helped the homeless. Answer questions 1 to 7 based on the story.
1 A few years ago, Ruby, a 60-year-old former teacher, invited five women to live with her in her rented
home in Petaling Jaya. She refers to them as her “sisters”. Ruby met them on the streets. For years,
the five homeless women were loitering around the neighbourhood or near the hospital where Ruby
goes for her check-up. They had nowhere to go.
2 Initially, Ruby brought them food and clothes a few times a week. But, as their friendship grew, 5
Ruby wanted to do more. She offered them her home as she was living alone and had more than
enough space.
3 The boarders are all aged between 40 and 55. Each has a story to tell, but they are all vulnerable
and share a sense of abandonment. Kesthuri, 53, was abandoned by her sister who could not manage
her mental health issues. Aida, in her 70s, could not recall who she is or if she has any family. Jessica 10
left her abusive husband and was too ashamed to return home.
4 All the women do not have families or friends that they can depend on. “This is a common thread
among the homeless,” says Justin Cheah from Kechara Soup Kitchen (KSK), a non-profit organisation
which provides food and basic medical care for the homeless and urban poor. Cheah contends that
most homeless are victims of circumstance – personal, social or economic. It is not a self-inflicted 15
problem rooted in complacency or laziness. It is just that they have made some bad choices in life.
5 “People assume they are lazy because they see them sleeping on five-foot ways or at bus stops
during the day. But it’s not that they’re lazy. They are exhausted. It’s not easy living on the streets ... as
if the cold and rain are not bad enough, they are also under constant threat of being robbed, assaulted
or shooed away from their ‘living spaces’ and have to look out for each other’s safety. They rarely get 20
a good night’s sleep and feel safer sleeping in the day time. Many of them can’t hold on to their jobs
because they are just too exhausted to work having had no sleep at night,” explains Cheah.
6 Cheah understands the homeless well as he has been working with the homeless via KSK since
2007. He pointed out that the homeless rarely ask the public for money. In fact, not all are jobless.
Many work as cleaners or security guards or in restaurants. But, they cannot afford the high rentals 25
in the city.
7 People generally blame the homeless for not having a roof over their heads. Besides, the media
and public perpetuate myths about the homeless. The homeless are often branded as being indifferent
people who are a burden to society. Such stereotyping are ruthless and instigate prejudice against the
homeless. Rayna Rusenko, a policy researcher who has been working for the past three years with NGO 30
Food Not Bombs asserts that the public has perceived the homeless wrongly. “No one has complete
control over the events and outcomes in their lives. All human beings are just as flawed as they are
gifted,” says Rusenko.
8 Ruby and Cheah have taken it upon themselves to help the homeless by providing them food,
clothing, medical assistance and shelter. They are among the few good samaritans and NGOs who 35
are not only concern about the homeless, but also keen to address the problem. The aid provided by
NGOs and samaritans is essential in helping the homeless with their day-to-day survival.
9 To alleviate the problem, Rusenko feels it is essential for government to address the underlying
issues of homelessness in Malaysia. For instance, the government can enforce a minimum wage which is
enough to at least cover the cost of living in the city. Labour-related laws have to be reviewed to ensure 40
that workers are not vulnerable to exploitation. The government can also introduce unemployment
or under-employment aid programmes to help the low income group. Unfortunately, this is unlikely
as the government is not receptive of the idea. According to the Women Family and Community
Development Minister, Datuk Rohani Kassim, it is the generosity of Malaysians that contributes to
the problem of homelessness in the country. 45
14
10 She was quoted as saying that “The issue of beggars in this country has never been entirely
solved despite all efforts and enforcement taken by government agencies. Public generosity is a major
contributor to the increasing number of beggars and due to this, groups of destitute individuals become
bolder and continue their activities and way of life. There are NGOs that provide food and feed the
less fortunate in certain areas around Kuala Lumpur. It is certainly not an offence if people like to help 50
but it’s preferable that help is directed through the appropriate channel so that the goods, money and
services can really be beneficial to those in need.”
(Adapted from: http://www.sciencedaily.com/releases/2015/04/150421084812.htm)
1 She refers to them as her “sisters”. This suggests that Ruby VOCAB C H E C K
A is a good samaritan alleviate – to make something
B has no biological sisters exploitation – a situation
C is not racially prejudiced in which somebody treats
somebody else in an unfair
D considers the boarders her family way, especially in order to
make money from their work
2 The writer develops the main idea in paragraph 5 through
A listing
B sequencing
C exemplification
D comparison and contrast
4 What is one consequence when ... perpetuate myths about homeless ... (line 32)?
A demotivates the homeless
B arouses misunderstanding
C aggravates the issue of homelessness
D instigates bias against the homeless
15
13 Management Part 6: Q27 – Q33
Read an article on human’s brain activity. Answer questions 1 to 7 based on the story.
1 Sahara walked up to Junji Kaneshiro, a potential client, looked at him in the eyes and extended her
hand for a handshake. Much to her surprise, he smiled, bowed and brought out his business card. She
accepted the card with the hand that was extended for the handshake. Since she had read his profile
the night before, she put the card into her pocket without reading it. She was perplexed to see the
displeasure on his face; a strange feeling crept in. 5
2 After an increasingly tense stretch of silence, she walked her client to the meeting room. None of
her team members were there yet. Punctuality was not a company culture, but how could she allow
it when they were meeting with an international client? It was embarrassing!
3 “Get everyone here right now!” she signalled to her personal assistant, breaking the awkward
silence in the cold room. “How did I let this happened?” Sahara wondered as she sat waiting for her 10
team to show up.
4 Is the meeting going to be a success, given such an uncomfortable initial encounter? In this case,
both parties were unaware of the cultural differences between them.
5 For effective business, mindful and appropriate cross-cultural interaction is key. This is called
cultural intelligence or the cultural quotient (CQ) – it emphasises cultural knowledge, mindfulness 15
and behavioural skills to adjust to culturally diverse situations.
6 Culture is so subtle that one may experience culture shock when confronted with cultural
differences in values, attitudes, and behaviours. This can cause psychological disorientation and lead
to negative feelings due to misunderstandings and the failure to recognise important cues.
7 In today’s global environment, an appreciation of cultural differences is essential. In international 20
business, culture shock affects expatriate mission accomplishment and intercultural insensitivity can
affect staff performance and happiness at work.
8 The increasing complexity of the global economy further justifies the need for interventions to
foster cultural convergence. People need to understand when and how these differences are important.
To prepare employees working in a culturally diverse environment, organisations need to inculcate 25
a global mindset (the ability to appreciate elements of various cultures), promote agile thinking, and
enhance cultural awareness.
9 “I must do something to promote punctuality!” Sahara thought to herself, as she sat waiting for her
team. But, due to the enduring differences in the behaviours of people, achieving cultural convergence
was a daunting task. 30
10 Organisations can promote culture hybridisation as a new way of viewing what were previously
considered as distinct cultures. This forms the basis to develop measures that enhance intercultural
competence, as well as its closely related concept, cultural quotient (CQ) – an idea developed by
Christopher Earley and Soon Ang in 2003.
11 CQ is a specific form of intelligence that focuses on the ability to behave effectively in culturally 35
diverse situations. It extends from earlier concepts of intelligence: academic, mental (the cognitive
aspect of understanding differences), social, emotional (the emotional/motivational factors necessary
for intercultural adjustment), practical, physical (the physical/nonverbal behaviour associated with
cultural differences) and spiritual (the capacity to manage meaning, vision, values and beliefs).
12 In a study by Bucker and Poutsma in 2010, CQ is one of the four essences (among intercultural 40
competence, intercultural sensitivity and global mindset) of management skills that a global manager
needs to have. Global leaders who possess a high level of CQ potentially can influence a culturally
diverse workforce, moving them to work together synergistically to accomplish common goals.
13 Organisations can reach diverse markets more effectively if CQ is managed in tandem with
internal diversity. Culturally intelligent employees are sensitive, adaptable, and embrace diversity more 45
openly. More importantly, they have the capability to act accordingly when needed. These people serve
customers better, and ultimately improve the branding of an organisation.
16
14 Moreover, in today’s increasingly global and diverse business environment, the potential for business
growth goes far beyond domestic markets. This means that managers have to manage diverse teams of
stakeholders – employees, customers, competitors, governments, partners, and other business players. 50
Digitalisation and global mobility further allow organisations to operate globally and recruit a diverse
workforce. In such global business environments, CQ is a critical capability of every manager.
15 People with high CQ generally are better managers, as they are capable of reducing cultural barriers
and leverage cultural diversity for innovation success. Cultural diversity stimulates innovation due
to the presence of multiple perspectives from multicultural teams. It fosters innovation success as it 55
helps to reconcile cultural differences and mitigate conflict. This enhances the likelihood of achieving
a culturally synergistic solution that embraces the ideas or interests of multiple parties.
16 The good news for organisations is that CQ is not elusive. Everyone can be nurtured to become
culturally intelligent. The yin-yang of CQ advocates an outside-in and inside-out approach to enhance
CQ skills. The yin of CQ emphasises on the ability to enhance understanding of diverse cultural 60
heritage, wisdom, and values through continuous learning. It adopts a more personal and passive
approach. The yang of CQ is more active and aggressive. The yang approach focuses on the capability
to manage people from different cultural backgrounds effectively.
17 So, how can global leaders today, like Sahara, integrate the cultural VOCAB C H E C K
differences and multiple nationalities to accomplish the goals of their
organisations? Different working styles and subcultures have to be dealt tandem
happen
– work together or
65
with cautiously, as conflict inevitably accompanies intercultural work. elusive – difficult to find,
Leaders have to rise beyond cultural awareness and sensitivity to manage define or achieve
workplace diversity effectively at every level of their organisation.
1 Junji Kaneshiro was not pleased with Sahara 5 A culturally intelligent employee
because A prefers to work in silo
A she shook hands with him B detests cultural heterogeneity
B she looked at him in the eyes C influences the shopper to purchase
C she did not greet him appropriately D maintains good relationship with others
D she did not study his business card
6 A global manager with high cultural intelligence
2 Sahara was angry when she walked into the can
meeting room because A foster innovation success
A the room was very cold B promote happiness at work
B her personal assistant was inefficient C leverage cultural diversity
C Junji Kaneshiro did not talk to her on the D mitigate conflicts effectively
way
D her team members were late for the 7 The yin of CQ emphasises on
meeting A self-learning
B active learning
3 High cultural intelligence C passive learning
A promotes intercultural insensitivity D lifelong learning
B causes psychological disorientation
C enhances intercultural competence
D improves the branding of an organisation
17
14 Health Part 7: Q34 – Q40
Read an article entitled ‘Body Mass Index’. Answer questions 1 to 7 based on the story.
1 An individual’s health is often reflected in the body weight. One can be categorised as healthy,
underweight, overweight, or obese simply by referring to tables that list “ideal” or “desirable” weight
ranges for specific heights. These tables use values gathered from research studies or from insurance
companies. Insurance companies have records of the heights and weights of individuals who have
bought life insurance. An individual can be described as a percentage of the ideal or desirable weight 5
listed. An alternative method is to calculate the body mass index – an estimate of body composition
that correlates an individual’s weight and height to lean body mass.
2 Body mass index (BMI) is simply an index of weight adjusted for stature. It is calculated by
dividing weight in kilogrammes by height in metres squared and multiplying by 100. It can also be
estimated by dividing weight in pounds by height in inches squared and multiplying by 705. High 10
BMI values indicate excessive fat stores, while low values suggest otherwise. Hence, the BMI is a value
that correlates a person’s height and weight.
3 The BMI is useful for diagnosing obesity, malnutrition or mortality. Lower BMI values generally
correlate with longer life. When determining health risk using BMI, several characteristics of an
individual such as age, gender, ethnicity, and level of fitness must be considered. As the significance 15
of the BMI is affected by disease state and hydration status, the BMI is most effective when used in
tandem with other measurements.
4 The BMI for normal men and women should be in the range of 19 to 27 kg/m2. The lowest body
weight that can sustain life corresponds to a BMI of between 13 and 15. This is equivalent to 48 to
55 percent of desirable body weight for a given height. At this level, the body weight consists of less 20
than 5 percent fat. The maximum survival BMI is about 150, which corresponds to a body weight 500
kilogrammes.
5 Despite a strong correlation between BMI and total fat mass, misclassification is unavoidable
due to differences in body type or height. Unfortunately, the same BMI value can correlate with a
range of body-fat percentage. For example, athletes may have a high BMI, but they are not obese. 25
However, shorter individuals with high BMIs are considered obese. Likewise, for the same BMI, the
body-fat percentage for an older individual is higher than one who is younger. Differences are also
visible between adult females and males. A BMI of 20 for adult females corresponds to a body-fat
percentage of 13 to 32 percent, while for adult males a BMI of 27 implies a body-fat percentage of 10
to 31 percent. As for children, annual increases in BMI indicates increases in lean mass rather than 30
fat tissue. Fat mass does not affect the BMI until late adolescence.
6 Both high BMIs and low BMIs are unhealthy indicators. It is a sign of increased morbidity and
mortality. A low BMI is usually associated with protein-energy malnutrition, the effects of wasting or
a disease process and is a significant predictor of mortality among hospitalised patients regardless of
age. A high BMI has been associated with mortality only among young hospitalised patients who are 35
obese or suffer from cardiovascular disease. For elderly hospitalised patients, the risk of mortality is
only slightly raised at the highest BMI.
7 Body type should also be taken into consideration when estimating BMI, as thresholds vary
according to ethnicity and population groups. For instance, the BMI threshold for Asian populations
may be lower than Pacific populations, specifically Hawaiian, to indicate health risk. 40
8 BMI and waist circumference can also be used to assess health risks associated with overweight
and obesity. As these can be easily measured, standardisation of both is encouraged for widespread use.
Further, to determine which individuals would benefit most from weight loss, the two measurements
have been used in an algorithm with a cardiovascular risk index.
9 Though BMI seems easy to measure, it can be challenging for those who have difficulties standing 45
up straight for an accurate height measurement. This may affect the accuracy of BMI as an assessment
tool. As mid-upper arm circumference (MUAC) measurements identify the same level of malnutrition
18
in individuals and is a good indicator of change in body weight and muscle mass, it should be used
concurrently with BMI. Standardisation of these two assessment tools for reference would benefit the
science of nutrition assessment. 50
(Adapted from: http://www.msn.com/en-my/health/nutrition/body-mass-index/
ar-AA8mQu?ocid=mailsignoutmd)
6 The intention of the writer in mentioning several characteristics of an individual ... must be considered
(line 14-15) is to
A avoid misclassification
B segregate the individuals
C standardise measurement tools
D caution the use of BMI tables as reference
19
15 Story Part 7: Q34 – Q40
Read an article entitled ‘Body Mass Index’. Answer questions 1 to 7 based on the story.
1 He was every boy’s dream – a grandfather who was the most celebrated locomotive driver in Britain,
and perhaps the world. He had been one of the greatest drivers of his generation. He had authored
many books about railways and railway life. The Canadian Railways had also invited him to write
about the famous Canadian Pacific Line that criss-crosses the country from east to west coast and goes
through the Rocky Mountains. He was active politically, too, and represented the union of railway 5
workers.
2 Long after he had retired, he continued to be the idol of thousands of youngsters who wanted to
become train drivers themselves. Many times that number of grown men also worshipped him. These
men included native enthusiasts who built their own model railways or stood at the ends of platforms
to get this or that train’s number, or those who perused his books. He was an ideal personality living 10
in the golden era of steam locomotives.
3 There were indeed many benefits in having Norman McKillop as a grandfather. But, there was
one very distinct one. When he was at my side amongst the railway men, I felt like a little prince.
Wherever we went, a railway official met us respectfully. We travelled free and, of course, first class.
He also showed me around the engine sheds where men were working on their locomotive – ardently 15
repairing them, or just washing them down or polishing their metalwork. I still reminisce the thrill of
being lifted high over granddad’s head onto the “plate”, that is the driver’s cabin, of a diesel locomotive.
With the driver’s huge, rough hands over my own, we took the locomotive out of the shed and down
the track. For a young boy like myself, it was heaven on earth.
4 As we walked amongst those titanic, magnificent machines, granddad would explain about the 20
engine or relate railway stories from his past. The world he painted was one of great nobility. He recalled
how a firefighter and driver were a team. And of the pride, they took in their own locomotive and its
record of accomplishment. One of his favourite stories was about the competition amongst the drivers
to shatter the speed record for a steam locomotive. One part of the line from London to Edinburgh
was very straight and so it was perfect for attempting a new record. The winner was a locomotive 25
called Mallard, which in 1938 recorded 203 kilometers per hour. The world granddad portrayed was
awesome and manly.
5 My fondest memories are of steam locomotive. When diesel replaced steam in the sixties,
enthusiasts who wanted to preserve them snapped up many of the locomotives. But before being sold
off, they often went on one final journey. These were extremely touching events for two reasons. These 30
locomotives were loved despite all the pollution they caused, and because a golden age was, sadly,
ending. As more and more people had cars, many of the loveliest local lines were soon to be closed.
Moreover, road was often more convenient than rail especially in country areas.
6 On the last trip of a locomotive called The Union of South Africa, granddad McKillop looked
at me in the face and asked, “What do you want to be when you grow up, Norman?” Without any 35
hesitation, I replied, “An engine driver, like you.” A broad smile lightened his face. “Don’t you want
to be an engineer, like your dad?” “Well yes, but I want to break Mallard’s record first.”
20
2 From the first paragraph, we can infer that the writer
A misses his grandfather
B admires his grandfather
C read his grandfather’s books
D has ambitions to be a train driver
21
ANSWERS
1 9
1 Green Lotus Restaurant 1 C
2 Golden Phoenix Restaurant 2 A
3 Enak Restaurant 3 B
4 Golden Phoenix Restaurant 4 C
5 A
2 6 C
1 Ming Lin Business University
10
2 PT Tech University
3 TSMC University 1 A
4 TSMC University 2 E
3 G
3 4 C
5 B
1 A 6 F
2 A
3 C
11
4 C
5 C 1 E
2 G
4 3 A
4 B
1 A 5 D
2 A 6 C
3 C
4 B
12
5 B
1 D
5 2 C
3 B
1 B 4 D
2 A 5 B
3 C 6 B
4 B 7 B
5 C
13
6
1 D
1 C 2 D
2 B 3 C
3 B 4 D
4 B 5 C
5 C 6 C
7 D
7
1 B 14
2 A 1 D
3 C 2 A
4 B 3 B
5 B 4 B
5 B
8 6 A
1 B 7 C
2 C
3 C 15
4 B 1 D
5 B 2 B
6 A 3 D
4 D
5 C
6 C
7 B