Complaints Activity

Activity 1.

Work with a partner making and responding to the complaints in the table below. 
Use the dialogs from the bottom of the Dealing with Complaints Lesson Page.

Name of Caller with Problem: Name of Caller with Problem:

Sumida Jobes Richard Canalez
Calling to: Panasonic Calling to: Fire Stoppers, Inc.
Problem: Ordered 20 DVD Recorders, Problem: Bought a fire extinguisher,
got only 10. but it doesn’t work.

Name of Caller with Problem: Name of Caller with Problem:

Wendy Morales
Calling to: Windy City Toyota
Problem: Had her car painted last
week at Toyota, but the paint is
already starting to come off .
Bob White
Calling to: Dog Sitters 4U
Problem: Scheduled dog sitter for 2
p.m. today – no one came.  Need a dog
sitter right now!

Activity 2.

Now work with a partner making and answering complaints about your company’s
products and/or services.  Move around the classroom and talk to several students.