Digital financial services, agency

banking, digital credit, and digitizing

government-to-persons payment

Online training
program invite

There has been a considerable increase in the number of formally financially included
people in the last 20 years. The evolution of digital technology has primarily driven We have designed this
this growth. The rapid changes in the financial inclusion landscape have impacted all
players in the ecosystem. New entrants such as mobile network operators, FinTechs, course specifically for
and microfinance institutions are challenging the traditional players. middle- to senior-level
All practitioners, policymakers, and regulators seek to build their capacity to keep policymakers,
pace with rapid market change especially considering the speedy emergence of new regulators, and
business models and technology. Many practitioners, policymakers, and regulators run
the risk of being left behind if they cannot leverage the potential of new business practitioners involved
models and technology to solve age-old problems such as lack of access to services, in digital financial
infrastructure, and information. At Helix Institute, we support practitioners,
policymakers, and regulators to build skills necessary to adapt to the emergent and services to equip them
digital future.
to understand from
We invite you to a well-designed and holistic training program to cover the nuances of practical experience
digital financial services, agency banking, digital credit, and digitizing government-to- and relevant cases on
person payment. This three-part training program covers several topics to skill you to
understand better business models, processes, products, channel and technology, how to leverage DFS to
operations, and risk management in digital financial services. After the training, you
enhance financial
can leverage digital financial services to enhance financial inclusion, regulate
innovative digital business models, develop new products and services, use inclusion.
alternative channels, and transform their organizations.

The facilitators bring approaches for digital financial services, agency banking, digital credit, and
digitizing government-to-persons payment that MSC and the Helix Institute have developed in our
over two decades of practical work in Asia and Africa.
Objectives Agenda
Course 1: Digital financial services and advancing
digital financial inclusion through the use of agency
Understand the DFS banking
business models, • Role of DFS in financial inclusion
policy and regulatory • DFS constraints framework
approaches, and • Fundamental principles of mass distribution
demand-side Equip leadership with the
• Agent network management – models, business
concerns. skills and resources to plan
case, successes, and challenges, lessons learned
and manage digital financial
• Agent network monitoring and support
Examine options and services’ initiatives.
• Product design for DFS
opportunities to
implement digital
• Marketing and communications for DFS
financial services
Appreciate the issues • Managing data and information
from the case studies
affecting DFS, such as • Risk and fraud management
interoperability, data
and best practices.
privacy, customer Course 2: Digital credit – Managing risk and
dormancy, agent inactivity,
achieving scale
innovation, and evolving
• Introduction to digital credit and assessment of
policies and regulations.
opportunities
• Emerging models for digital credit
Methodology • Data analytics, credit scoring, and risk modeling
We use adult learning principles to create an effective learning • Product development for digital credit
environment as we design and deliver this training program. The • Risk and consumer protection for digital credit
facilitators use an interactive approach to deliver the course. The • Marketing and communication for digital credit
training package has slides, handouts, and reading material for the
participants to get nuanced views. For each course, we will provide Course 3: Digitizing government-to-persons
about six hours of facilitated learning sessions offered over two payments – Best practices, challenges, and lessons
working days through the use of digital platforms. learned.
• Overview of digital G2P, objectives, advantages,
Who should attend? and impact
This program is ideally suited to you if you are: • Coordination, organization, harmonization,
• From the middle- and senior-level management team within change management, and synchronization for
policymaking, regulatory, and supervisory institutions, banks and digitizing G2P
financial services, mobile network operations, fintechs, and other • Managing program and payments data
such institutions, and • Providers and user perspectives in digitizing G2P–
• Are seeking to build capacities on leveraging digital revolution to business viability and choice
enhance financial inclusion, regulate innovative digital business • Monitoring and evaluation
models, develop new products and services, use alternative • Country case studies and examples
channels, and transform your organization.

Course dates and time:

• Module 1: Introduction to Digital financial services (DFS) and advancing
digital financial inclusion through agent banking
(28th and 29th April, 2021 at 2 - 5 p.m.) (Indonesia time)
• Module 2: Digital credit – Managing risk and achieving scale
(27th and 28th May, 2021 at 2 - 5 p.m.) (Indonesia time)
• Module 3: Digitizing government-to-persons (G2P) payments – Best
practices, challenges, and lessons learned
(16th and 17th June, 2021 at 2 - 5 p.m.) (Indonesia time)

Course fees*: USD 175 per participant per course

After successful completion of the course, we will award participants with a

Course Completion Certificate.

Key contacts:
Siti Muthmainnah (Siti.Muthmainnah@MicroSave.net)
Ritika Sah (Ritika.Sah@MicroSave.net)

* For the first 15 participants, who are representatives from policymaking, regulatory, and supervisory bodies, these courses are free. Register
now to benefit from the free seat. The free-of-charge course seats are available on a first-come-first-serve basis.