Written essay

A passenger cabin crew (TCP)

The purpose of this research was to analyze the mission of a passenger cabin crew (TCP) or flight
attendant, to provide a quality service to the passenger through the care of their safety and comfort
during the flight. Therefore, we must be trained to deal with emergency situations and have the
necessary knowledge such as first aid and self-defense.
Being a cabin crew also means being part of the team in charge of operating a commercial, business
or even military aircraft, both nationally and international. Because the cabin crew is the image of
the airline, they are expected to provide excellent service on board, be friendly and enthusiastic
about their work. The role they play can be exhausting. In addition, they should always be prepared
to work at any time of the day, throughout the year.
Common responsibilities of a TCP
Tasks may vary depending on whether it is a short or very long flight, the size of the crew and the
airline. However, the most frequent are usually the following:
Before the flight:
1. To appear before the supervision of the crew at least an hour and a half in advance for National
flights and two and a half hours for international flights.
Possess all the documentation required for the flight, as well as the materials required for
verification by the cabin manager in the crew supervision.

2. Comply with company policies regarding personal appearance, part of uniforms and card.
You must present your luggage to the cabin manager for inspection.
3. Attend a previous informative meeting, in which details of the flight, the schedule, the number of
children on board and if there are passengers with any special requirements, such as diabetic
passengers or wheelchair passengers.

4. Attend the pre-flight verbal instruction (briefing) taught by the cabin manager and command
pilot.
In your pre-flight check you must check the corresponding emergency equipment section, the
existence of life jackets, safety instructions, dizziness bags, emergency lights on and off and report
to the cabin manager any irregularity.

5. Ensure that the plane is in order and its inventory: food, drinks, information leaflets, any
existence on board.
Check condition of the cockpit.
It maintains its correct personal appearance.
6. Take your designated position once the cabin manager indicates the start of boarding.
Assists passengers traveling with minors, infants and seniors for boarding and disembarking.
7. Welcome passengers and direct them to their seats.
Verify that all passengers are in their seats.
They deliver the passenger control form to the pilot in command
8. Once the ground staff notifies the cabin manager, he will instruct the regular crew to count
passengers on board from back to front.
Close the main doors and connect said slide.
9. Inform passengers of safety procedures and ensure that all hand luggage is stored securely.
Passengers are informed about the nearest emergency exits, how to fasten their seat belts, how to
wear oxygen masks, among others.
10. Once the demokit is stored, each crew member must sit down and be secured in their respective
jum-seat.

During flight:
1. Check all seat belts before takeoff.
2. Give relevant information on behalf of the pilot and answer questions during the flight.
3. Prepare the trolley for service.
Give the corresponding announcements to start the service.
Serve meals and offer drinks and snacks.
4. Reassure passengers and ensure that they follow safety procedures correctly in emergency
situations.
5. Give first aid when necessary.

At the end of the flight:

1. Ensure that passengers disembark correctly at the end of a flight and verify that there is no loose
luggage or suspicious items on board.
2. Complete the paperwork, including writing a flight report or report, which describes any unusual
incident.
3. Update the inventory.
In emergencies, TCPs are responsible for passengers and crew members being evacuated from the
plane as quickly and safely as possible.
This involves opening the exits, helping to use the rescue team, instructing the passenger on how to
prepare for a forced landing, fighting possible fires, etc. TCPs are also responsible for providing
first aid in case of accident or indisposition.
In conclusion, the cabin crew must always be prepared and alert to any situation that may arise.
Well, in an emergency, the job of the cabin staff is to keep the passenger safe. To do this, we must
be very clear about the procedure to follow depending on the situation you face.
In this regard, you should study emergency exits and know how to open them safely, if necessary.
We have to be able to transmit and communicate to the rest of the crew members what happens and
what procedure to follow. We must have the necessary knowledge to be able to have a safe,
effective and efficient flight.
Bibliographic reference:
Citation: (SANTIAGO, 2018)
Bibliographic entry:
(April 20, 2011). Cabin crew https://www.iasca.aero/que-es-un-tripulante-de-cabina/