A STUDY

ON

A STUDY ON CUSTOMER SATISFACTION OF

BHARTI AIRTEL SERVICES IN AIRTEL EXPRESS, TIRUPATI

Project report submitted

In partial fulfillment of the requirements for the award of the degree of

Bachelor of Business Administration(BBA)

Submitted by

SILAR FIRDOSE PARVEEN

( H.T.No:190836015)

Under the guidance of

Mr. VISWATEJ MBA

DEPARTMENT OF MANAGEMENT
Sri Venkateswara Degree and PG College
Jesus Nagar, Ananthapuramu-515001.
SRI KRISHNADEVARAYA UNIVERSITY
2020-2021

 SRI VENKATESHWARA DEGREE &

P.G.COLLEGE
(Affiliated to SK University, Anantapuramu)
12-3-415, Jesus Nagar, Anantapuramu. Ph:08554-234477

CERTIFICATE
This is to certify that project work entitled “CUSTOMER SATISFACTION OF
BHARTI AIRTEL SERVICES IN TIRUPATI ". Is being submitted by SILAR
FIRDOSE PARVEEN (H.T.No: 190836015) in partial fulfillment for the award of
Bachelor of Business Administration(BBA) from SRI
KRISHNADEVARAYA UNIVERSITY, Anantapuramu is a record of confide work
carried out by her under my guidance and supervision during 2020-20201. The results
embodied in this have not been submitted to any other university or institution for the
award of any degree or diploma.

Head of the Department Internal Guide

External Examiners:
1.

2.

 DECLARATION

I hereby declare that the project report titled “A STUDY ON CUSTOMER

SATISFACTION IN BHARTI AIRTEL SERVICES AT TIRUPATI ”, has been prepared by

me during the period Jan 2021 - FEB 2021 to be submitted to Sri Venkateshwara Degree & PG

College in partial fulfilment of the requirements for the award of degree of BACHELOR OF

BUSINESS ADMINISTRATION and submitted to the department of management affiliated to

SRI KRISHNADEVARAYA UNIVERSITY, Ananthapuramu under the guidance of

Mr.C.VISWATEJMBA lecturer in Commerce & Management. The empirical conclusion and

findings on this report are based on the information collected by me.

I also hereby declare that this project has not been submitted at any time to any other

university or institute for the award of Degree or Diploma.

Signature of the student

SILAR FIRDOSE PARVEEN
H.T. No:-190836015

 ACKNOWLEDGEMENT

To carry a project in the under graduation level in a new surrounding is a novel

experience. I am indebted to a multitude of personalities of the successful completion of my
project on “A STUDY ON CUSTOMER SATISFACTION IN BHARTI AIRTEL
SERVICES AT AIRTEL EXPRESS , TIRUPATI ”.

I have received generous help from number of people to carry on my research work.
Without their co-operation and encouragement I could not have completed my work with
pleasure I acknowledgement debt to them.

My sincere thanks to Mr. R. VINAY KUMAR MARKETING MANAGER OF

AIRTEL EXPRESS . And over all marketing department for giving the opportunity to
undertake this project work.

I extend my thanks to Mr. VISWATEJ MBA for his guidance, valuable support and
encouragement throughout the project. I also thanks to all other faculty members for giving
constant encouragement.

I am extremely thankful to my parents who dream and continue to envision a bright

future for me. The unconditional love, selfless giving sense of sacrifice and the spirit of
achievement and continues to drive me towards bettering my performance and myself.

SIGNATURE OF THE STUDENT

SILAR FIRDOSE PARVEEN
H.T. No:-190836015