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Controlling Definition: Process of Monitoring Performance and Taking Action To Ensure Desired Results
Controlling Definition: Process of Monitoring Performance and Taking Action To Ensure Desired Results
Definition: process of monitoring performance and taking action to ensure desired results
Importance:
1- It sees to it that the right things happen, in the right ways, and at the right time
2- ensures that the overall directions of individuals and groups are consistent
The control process
1- Establish objectives and standards.
2- Measure actual performance.
3- Compare results with objectives and standards.
4- Take necessary action.
There are two types of standards:
a. Output Standards - measures performance results in terms of quantity, quality, cost, or
time.
b. Input Standards - measures work efforts that go into a performance task.