1.

Their policies and procedures regarding customer service

Customer Service Standard Policy

 Bounce Fitness considers anyone who contacts or communicates with them

as a valued customer.
 Bounce Fitness is dedicated to giving customers the best possible customer
service.
 Bounce Fitness is dedicated to processing any enquiry in the timeliest way
possible.
 Bounce Fitness is dedicated to meeting customer’s realistic expectations in
the highest quality of services.
 Bounce Fitness see all of the customer’s need as varied and acceptable.
Bounce Fitness will tend to each one through a fair approach within
appreciate timelines.
 Bounce Fitness will always treat each customer with honesty and integrity. 
Bounce Fitness will not assume they know what the customer wants.
Bounce Fitness will always aim to dig for their need/s or complaint/s and
find out the facts.
 Bounce Fitness will address any enquiry or complaint in an easily
understood way. Bounce Fitness representatives will be clear, concise, and
straight to the point.
 Bounce Fitness must provide an initial response by the next working day to
all phone enquires and complaints.
 Bounce Fitness representatives will always introduce themselves to anyone
contacting Bounce Fitness.
 Bounce Fitness representatives will not address enquires or complaints in a
“run-around” manner. Bounce Fitness representative will properly escalate
or transfer enquires or complaints to another person who is in a better
position to assist the customer.