8, Strategies for monitoring, managing and introducing ways to improve customer

service relationships
Understanding & Communicating with customers

Understanding your clients is essential when it comes to understanding how and why they
purchase from you and Regular communication with your clients across all your channels is essential to
keep them up to date with your company and helps keep the relationship going.

Focus on service & Seek continuous feedback

Providing a high level of customer service is essential for building client relationships and
keeping clients back and Seeking frequent customer feedback can assist enhance the satisfaction of your
clients with your product or service, leading to repeated buying behaviour and sales growth.

9, Strategies to obtain customer feedback

Follow-up and social media

Social media has become an affordable and effective way for your target audience to interact.
Customers are already actively participating in Facebook, Twitter, and Instagram communities, and
joining in their discussions does not cost your company anything. Monitoring your social buzz closely is
an excellent way to monitor your business ' trends and activities.