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    Crisis Moment Your Hotel Renovation Momentum

    Uploaded by

    Rany Lavendria
    The document provides tips for hotels to promote safety and provide reassurance to domestic travelers during the pandemic. It recommends communicating safety procedures through social media, ensuring sanitation certification and social distancing measures are in place. Hotels should accommodate travelers' confidence by providing flexible cancellation, details on safety measures, and local activities and cuisine. Marketing should use soft messaging to different target groups and offer discounts to attract customers during this crisis period. Web content should highlight safety and good deeds, and chatbots can inform guests on hygiene and distancing compliance.

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    Crisis Moment Your Hotel Renovation Momentum

    Uploaded by

    Rany Lavendria
    8 views1 page
    The document provides tips for hotels to promote safety and provide reassurance to domestic travelers during the pandemic. It recommends communicating safety procedures through social media, ensuring sanitation certification and social distancing measures are in place. Hotels should accommodate travelers' confidence by providing flexible cancellation, details on safety measures, and local activities and cuisine. Marketing should use soft messaging to different target groups and offer discounts to attract customers during this crisis period. Web content should highlight safety and good deeds, and chatbots can inform guests on hygiene and distancing compliance.

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    Summary Webinar

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    The document provides tips for hotels to promote safety and provide reassurance to domestic travelers during the pandemic. It recommends communicating safety procedures through social media, ensuring sanitation certification and social distancing measures are in place. Hotels should accommodate travelers' confidence by providing flexible cancellation, details on safety measures, and local activities and cuisine. Marketing should use soft messaging to different target groups and offer discounts to attract customers during this crisis period. Web content should highlight safety and good deeds, and chatbots can inform guests on hygiene and distancing compliance.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    8 views1 page

    Crisis Moment Your Hotel Renovation Momentum

    Uploaded by

    Rany Lavendria
    The document provides tips for hotels to promote safety and provide reassurance to domestic travelers during the pandemic. It recommends communicating safety procedures through social media, ensuring sanitation certification and social distancing measures are in place. Hotels should accommodate travelers' confidence by providing flexible cancellation, details on safety measures, and local activities and cuisine. Marketing should use soft messaging to different target groups and offer discounts to attract customers during this crisis period. Web content should highlight safety and good deeds, and chatbots can inform guests on hygiene and distancing compliance.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    How hotel can provide safety to domestic travel

    Sell the beautiful things in every country bcs now is dominated by millenials

    Communication is the key


    - On socmed channel
    - Not shy being closed
    - People know whats going on
    - Safety sanitation & security for client
    - Receptionist – social distancing
    - Have certification of sanitation
    - When market – not over messaging and should be personalized
    - Explain the steps you are taking to keep your guests safe

    Content tips:
    - Should accommodate travelers’ confidence to book a room
    - Should provide details; connecting doors, features, on going and future event, rate plans,
    content, review, pricing
    - Top free activities in the region/city
    - Flexible cancellation
    - Focus on maintain the highest service (sanitation, security, etc)
    - Discuss what problem will be – in hotel community
    - Local cuisine
    - Blog & video

    Market retargeting:
    - Soft messaging & make client confident
    - Need to market a different group than u were targeting a couple yeas ago
    - Make it seasonal or age related
    - Offer coupons, discounts, or free gifts; include money back guarantee

    CRISIS MOMENT = YOUR HOTEL RENOVATION MOMENTUM

    Web content
    - Should be good & best of it
    - Booking functionality
    - Highlighting good people who doing something during pandemic
    - Travel tips

    Chat Bot
    - Personal hygiene compliance
    - Social distancing compliance
    - Capture the trending online business

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