10 (Quiz 8)

5/14/2021 chapter 10 Flashcards | Quizlet
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chapter 10 Study
chapter 10
Terms in this set (60)
The process that includes goal performance management

setting, pay for performance,
training and development,
career management, and
disciplinary action is known as
which of the following?
According to the textbook, The quality of the performance appraisal dialogue

which of the following is the between a manager and an employee
key success factor for effective
performance appraisal that will
lead to optimum employee
performance?
Which of the following is the performance management

basis for fostering and
managing employee skills and
talents?
Effective performance Defining its performance standards

management begins with
defining the job and which of
the following?
https://quizlet.com/ca/586199983/chapter-10-flash-cards/ 1/14
chapter 10 appraisals can be

Performance true Study
required in courts when

assessing wrongful termination
cases and are considered to
be legal documents in Canada.
(t/f)
Sophie will be meeting with performance management

each of her team members at
the start of the fiscal year. Her
agenda includes discussing
their performance goals, pay,
career aspirations and training
and development needs. This
process is referred to as
. Defining performance expectations and goals

2. Providing ongoing feedback and counseling
The performance management 3. Conducting performance appraisal evaluation
process contains five steps. discussions
Identify and briefly describe 4. Determining performance
each step. rewards/consequences
5. Conducting development and career
opportunities discussions
What is an individual's direct Task performance

contribution to their job-
related processes known as?
chapter
A manager10
wishes to give a contextual performance Study
new employee a pay increase

sooner than scheduled. The
new employee has a great
positive attitude that has made
other workers more positive
and productive. What is this
employee receiving an earlier
pay increase for?
Culturally specific values, used Confucian values

in parts of Asia, lead to an
emphasis on appraisals that are
based upon personal attitudes
and moral characteristics that
appear to reflect traditional
values, such as hard work,
loyalty, and respect toward
senior staff. What are these
values called?
What does PIP refer to in the Performance improvement plan

performance management
process?
What is the simplest and most Graphic rating scale

popular technique for
appraising employee
performance?
Which performance appraisal Graphic rating scale

method lists several traits and a
range of performance values
for each trait?
chapter 10
Which performance appraisal Alternation ranking method Study
technique involves listing all

employees to be rated
followed by indicating the
employee who is the highest
on the characteristic being
measured and also the one
who is the lowest?
Peter is appraising his Paired comparison method

employees. For each trait, he
evaluates two employees at a
time in order to determine the
better employee of the two.
Which appraisal technique is
Peter using?
Which performance appraisal Paired comparison method

technique uses a "+" to denote
"better than" and a "-" to
denote "worse than" and then
adds up the number of times
that each employee was rated
as "better than"?
Which performance appraisal Forced distribution method

technique places a
predetermined percentage of
employees being rated in
various performance
categories?
chapter 10 her team of ten

Neerja is rating Forced distribution method Study
employees. According to
company policy, one
employee should be "below
expectations" and three
employees should be rated
"exceptional." What
performance appraisal
technique does this company
use?
A manager is considering The majority of the workforce is classified as at or

changing her current below average and this may be demotivating.
method, the graphic rating
scale, to the forced distribution
method. What criticism of this
new method would you advise
her about?
Which performance appraisal Critical incident method

technique maintains a record
of uncommonly good or
undesirable examples of an
employee's work-related
behaviour, which are reviewed
with the employee at
predetermined times?
chapter 10
Which performance appraisal Critical incident method Study
techniques is useful for

identifying specific examples
of good and poor
performance and for planning
how deficiencies can be
corrected?
Which performance appraisal Behaviourally anchored rating scale

technique quantifies ratings by
anchoring a quantified scale
with specific narrative
examples of good and poor
performance?
The performance improvement Narrative forms

plan is most closely associated
with which performance
appraisal technique?
What does a summary problem solving

discussion focus on?
Which performance appraisal Behaviourally anchored rating scale method

technique combines the
benefits of narrative, critical
incidents, and quantified
ratings by attaching a
quantified scale with specific
narrative examples of good or
poor performance?
chapter 10following is an
Which of the It provides specific behaviours for explaining the
Study
advantage of the critical appraisal.

incident method?
Which method for appraising Management by objectives

performance involves setting
specific measurable goals with
each employee and then
periodically reviewing the
progress made?
According to the textbook, Setting unclear, unmeasurable objectives

which of the following is the
main potential problem that
can occur when using
management by objectives?
When using management by collaboratively

objectives, how should the
goals be set?
Belinda manages the data Electronic performance monitoring

entry department of a credit
card company. Employees are
ranked based on the accuracy
and quantity of data they can
input. Belinda is able to
observe and monitor her
employee's work electronically;
what is this performance
appraisal method formally
called?
chapter 10 appraisal systems

Performance valid; reliable Study
must be based on
performance criteria that are
________ for the position being
rated and ________ in that their
application must produce
consistent ratings for the same
level of performance.
When a performance appraisal Unclear performance standards

scale is too open to
interpretation of traits and
standards, this rating scale
problem is known as which of
the following?
Although the graphic rating open to interpretation.

scale seems objective, it may
result in unfair appraisals
because the traits and degrees
of merit are
Gary is Mindy's supervisor. He Halo effect

is very impressed with Mindy's
ability to work in a team so he
has rated her as "outstanding"
for this trait. Although she has
missed more deadlines than
her peers over the past
quarter, Gary rated Mindy as
"above average" for the trait of
"personal effectiveness" as
well. Gary's actions indicate
which performance appraisal
problem?
chapter 10employees on a
Kai ranks his Central tendency Study
scale from 1 to 5. In general,

most of his employees receive
a rating of around 3 although
his employees differ more on
their actual performance. Kai's
actions seem to indicate which
problem?
When supervisors who are Strictness/leniency

engaged in a performance
appraisal tend to rate all
employees either high or low,
this problem is referred to as
Which performance appraisal Appraisal bias

problem is indicative of when
supervisors allow individual
differences, such as age, race,
and sex to affect the appraisal
ratings that employees
receive?
Jordan is a relatively younger Appraisal bias

manager. He rates his older
employees lower than the
younger ones. What
problem may be occurring?
chapter 10
When an employee's most Recency effect Study
recent performance biases the

evaluation of his or her
performance over the entire
appraisal period, which
problem has occurred?
Janice sees a lot of herself in Similar-to-me bias

her employee Danielle as they
both went to the same school,
earned the same degree, and
enjoy the same types of
hobbies. Danielle often
receives a higher appraisal
from Janice compared with her
fellow workers. What error is
Janice likely making?
According to the textbook, Reducing the influence of outside factors, such as

improving performance union pressure and time constraints
appraisal accuracy calls not
just for training, but also for
A potential problem with peer Logrolling

performance appraisal occurs
when all the peers get
together to rate each other
highly; what is this potential
problem referred to as?
chapter
According 10
to the textbook, Three or four other supervisors Study
rating committees used to

evaluate employees are usually
composed of the employee's
immediate supervisor and who
else?
Brenda is preparing for rating committee

performance appraisals on her
project management team. She
solicits feedback from three
other managers who have
worked with her team
members. What type of
performance appraisal is she
conducting?
What is the basic problem Employees usually rate themselves higher than they
associated with employee self- are rated by supervisors or peers
ratings in the performance
appraisal process?
Many firms today let Upward feedback

employees anonymously
evaluate the performance of
their supervisor; what is this
process known as?
chapter
According 10
to the textbook, Performance and pay Study
360-degree feedback was

originally used only for training
and development purposes,
but it has rapidly spread to
being used in the management
of which of the following?
According to the textbook, the Continuous learning

360-degree appraisal
approach fits closely with the
goals of organizations
committed specifically to
An interview with the Formal appraisal discussion

supervisor and the employee
to review the appraisal and
make plans to remedy
deficiencies and reinforce
strengths is referred to as
According to the textbook, the Satisfactory-promotable

easiest formal appraisal
discussion to conduct is which
of the following?
According to the textbook, Two or three hours

formal appraisal discussions
with management-level
employees often takes how
long to conduct?
chapter
According 10
to the textbook, denial Study
when a supervisor tells

someone that his or her
performance is poor, the first
reaction is often
According to the textbook, Recognize that defensive behaviour is normal

which of the following is a best
practice to be used when
dealing with defensive
employees?
The most popular technique true

for appraising performance is
the graphic rating scale.
When using the paired true

comparison method, every
employee is paired with and
compared with every other
employee.
Step 5 of the performance career development discussion step.

management process
presented in the textbook
includes the manager and
employee discussing
opportunities for development
in order to strengthen or
improve the employee's
knowledge, skills, and abilities;
this step is known as the
chapter
According 10
to the textbook, Ethics Study
what should be the foundation

of performance management?
When peers rate one another's true

performance, one potential
problem is logrolling—peers
rate each other highly.
The following may all be YES: peers on the same team, the employee
appropriate to rate an themselves, manager, subordinates.
employee's performance NO: colleagues who don't work with the employee.
except
DO THIS: have the performance criteria developed

by a representative group that is familiar with each
When conducting 360-degree job, be clear about who will have access to reports,
feedback, organizations should provide training for all supervisors, raters, and
be advised to do all of the ratees, evaluate the 360-degree feedback system
following except for fine-tuning
NOT THIS: identify to the reader who provided
comments.

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5/14/2021 chapter 10 Flashcards | Quizlet

Home / Science / Medicine / Physical Fitness

The process that includes goal performance management

According to the textbook, The quality of the performance appraisal dialogue

Which of the following is the performance management

Effective performance Defining its performance standards

chapter 10 appraisals can be

required in courts when

Sophie will be meeting with performance management

. Defining performance expectations and goals

What is an individual's direct Task performance

new employee a pay increase

Culturally specific values, used Confucian values

What does PIP refer to in the Performance improvement plan

What is the simplest and most Graphic rating scale

Which performance appraisal Graphic rating scale

technique involves listing all

Peter is appraising his Paired comparison method

Which performance appraisal Paired comparison method

Which performance appraisal Forced distribution method

chapter 10 her team of ten

A manager is considering The majority of the workforce is classified as at or

Which performance appraisal Critical incident method

techniques is useful for

Which performance appraisal Behaviourally anchored rating scale

The performance improvement Narrative forms

What does a summary problem solving

Which performance appraisal Behaviourally anchored rating scale method

advantage of the critical appraisal.

Which method for appraising Management by objectives

According to the textbook, Setting unclear, unmeasurable objectives

When using management by collaboratively

Belinda manages the data Electronic performance monitoring

chapter 10 appraisal systems

When a performance appraisal Unclear performance standards

Although the graphic rating open to interpretation.

Gary is Mindy's supervisor. He Halo effect

scale from 1 to 5. In general,

When supervisors who are Strictness/leniency

Which performance appraisal Appraisal bias

Jordan is a relatively younger Appraisal bias

recent performance biases the

Janice sees a lot of herself in Similar-to-me bias

According to the textbook, Reducing the influence of outside factors, such as

A potential problem with peer Logrolling

rating committees used to

Brenda is preparing for rating committee

Many firms today let Upward feedback

360-degree feedback was

According to the textbook, the Continuous learning

An interview with the Formal appraisal discussion

According to the textbook, the Satisfactory-promotable

According to the textbook, Two or three hours

when a supervisor tells

According to the textbook, Recognize that defensive behaviour is normal

The most popular technique true

When using the paired true

Step 5 of the performance career development discussion step.

what should be the foundation

When peers rate one another's true

DO THIS: have the performance criteria developed

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