Case

Study

ROADHOUSERESTAURANT

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dent
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PageNo.
1
RoadhouseisAmer i
can-
styleburgerandr
ibsr est
aur ant Roadhousest ar
tedl
ookingforav er
sati
lePOSsolutionwhich
l
ocatedinReykjavik,I
cel
and.Roadhousepr i
desi tsel
foni t
s couldhandlethei
rchangingneeds.HandheldPOSwasakey
hi
gh-qual
ityf
ood, madewi thfreshingr
edi
ents.Alldishesare requi
rement,Roadhousewant edt
heirstaf
ftobeablet otake
cr
eatedfrom scratchonthepremi sesbyt
her estaurant orderswhil
eont herest
aurantfloor,
andsendt hem str
aight
owners,t
hreetrainedchefs. tothekit
chen.

Asthebusi nessexpanded, Roadhouser eal

iz
edthatthei
r Aftershoppi
ngaround,Roadhousedecidedt
hatLSOnehadal
lthe
syst
em coul dnotsupporttheincreasednumberofcl i
ents. featur
estheyneededtoruntheirbusi
ness–andmore.
Onbusyni ghtswaiterswoul dhavetoqueueatt heregi
ster
s,
wait
ingtosendt heirorderstothekitchen;asa
consequence, di
sheswer eslowtocome
out,
creati
ngl ongwaitsforcustomer s.

L
OWERCOSTSANDMORESALES=LARGERBOTTOM LI
NE
LSOnehast ransfor
medt heoperationsatRoadhouse,maki
ngthem si
mplerandsmoother
.Theintroducti
onofmobi l
ePOShas
broughtaboutthemostr adi
calchanges,andtheservi
ceisnowfast
erandmor epr
eci
se.Theint
uiti
v ereport
savail
ablei
nLSOne
havegivenRoadhouseacl earoverviewovert
heirbusi
ness,
sothatt
heyarenowabletousereal
, upto-dateinf
ormati
ontoaccur
atel
y
pl
ant hei
rbusinessfut
ure.

Someoft
hebenefit
stheyhav
enot
icedi
ncl
ude:
Fast
erst
afft
rai
ning,
LSOnei
ssi
mpl
etouseandf
astt
olear
n,maki
ngnewst
afft
rai
ningspeedi
er
Shor
terwai
ti
ngt
imesf
orcust
omer
s,t
hankst
othehandhel
dPOS
Becauseoft
hemobi
lePOS,
fewermember
sofst
affar
eneededont
her
est
aur
antfloort
otakeor
der
s
I
ncr
easei
nthebot
tom l
ine,
asl
essst
affi
sneededandmor
eor
der
sar
eful
fill
ed
Abi
li
tyt
ocheckr
eal
-t
imesal
esandt
urnov
er
Mor
erat
ionalmenuandst
affingor
gani
zat
ion,
thankst
othei
nsi
ght
spr
ovi
dedbyLSOne’
sst
ats
St
reaml
inedi
nvent
ory
,wi
tht
hehel
poft
hesyst
em’
srepor
ti
ngt
ool
s

WithLSOneoni tsside,Roadhousehas
grownint othebusi nessitwantedtobe,
i
mpr ovingitsbottom linebycutti
ng
costsandi ncreasingsales.AsSigurdur
KarlGudgei r
sson, owneratRoadhouse
putit,
“Ev er
ythingisjusteasier
,si
mpl er
andfast erwit
hLSOne” .

<2 >
ABOUTTRI
DENT
Qui
ckFact
s
Tridentisagl obalconsult
ingfi
r mthatempower sorganizat
ionsar oundt hewor l
dto
digital
lytransfor
m andgr owtheirbusinesses.Ourexpertconsultantsofferstrat
egic
consul t
ing,implementati
onser vi
ces,supportandmanagedser vi
cesandpr e-bui
lt
sof t
war esoluti
onsthathelpourclientsinnovateandrei
nvigoratecust omer,employee,
1999 YearofEst
abl
ishment

par t
nerandsuppl ierexperi
encesandpr ocessesusingMi cr
osoftDynami cs365,ERP,
CRM, BusinessIntel
li
gence/Analyti
csandr elat
edMi cr
osoftcloudsol uti
ons.
250+ No.ofEmpl
oyees

Tri
dentenablesDi git
alTransformationf orenterpri
sesandt echnol
ogyprovidersby 300+ No.ofCust
omer
s
del
iver
ingseaml esscust omerexper ience,businessef f
ici
encyandactionableinsi
ght
s
thr
oughani ntegratedsetofdi srupt
iv etechnologies:bi
gdat aanal
yti
cs,int
ernetof
HEADOFFI
CE
thi
ngs,mobili
ty,cloud,securi
ty,unif
iedcommuni cati
ons,etc.
M31-
A,M Bl
ockMar
ket
CRM ERP I
nter
netofThi
ngs(
IoT) Gr
eat
erKai
lashI
I,

MSD365Sales
MSD365Oper ations RetailSuppl
yChai
n NewDel
hi110048
MSD365Busi nessCent ral AssetManagement
MSD365Mar
keti
ng Phone:
-+911129219927
MicrosoftDynami csAX Fl
eetManagement
MicrosoftDynami csNAV EnergyManagement
BRANCHOFFI
CE
Audi
t&Ri
skAnal
ysi
s Busi
nessI
ntel
li
gence Ret
ailAppl
icat
ions
Apeej
ayHouse,
BlockC,
8thFl
oor
,
ACLGRC MSPowerBI LSRetai
l
ACLExchange SPSS D365Retai
l 15Par
kSt
reet
,
ACLAnalyt
ics Ql
ikSense Kol
kat
a700016
Phone:
-+919674177115
DevOps Mobi
leApps Secur
it
y
IBM SalesForceAutomati
on Applicat
ionSecur
ity I
NTERNATI
ONALOFFI
CE
Microsoft ServiceTeam Automat
ion EndPointSecuri
ty
Dynatrace CustomerLoy alt
yManagement DatabaseSecuri
ty 205,
AlphamedBui
ldi
ng
Mobil
eI nventor
yManagment HorAlAnzEast
Dubai
,UAE

Tr
ident
’sVer
ti
calFocus Phone:
-+97142528001

Ret
ail Hospi
tal
it
y E-
Commer
ce Logi
sti
cs Manuf
act
uri
ng RealEst
ate& Educat
ion
Constr
ucti
on

Recogni
ti
onsandAwar
ds
Microsof
tDynami csPresi
dent
‘
Transformative100’by GoldCert
if
iedPart
nerf
or
Cl
ubwi nnerfrom Micr
osoftfor
ChannelWorldatthePr emier100 Mi
crosof
tDynamicsNavi
sion,
MicrosoftDynamicsNavision,
annualawardsf or2016,2017,2018 Axapt
a&MSCRM
Axapta&MSCRM, 2011

Pl
ati
num Partnershi
pwithLS Att
ainmentofPremi
er MostInnovat
ivePar
tner
Ret
ailsuppor
tingcli
ent
swith par
tner
shi
pst at
uswi
th oftheYearawardfr
om
morethan5000POS. I
BM, 2010 IBM,2009.

St
rat
egi
cAl
li
ances

Thi
sdocumentcr
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All
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eryeff
ortt
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nkbackt
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ble.
Ify
ouar etheownerofanyoftheimages,
anddonotwishthem t
oappearher
e,pl
easecont
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heywi
l
lbepr
omptl
yremoved