AE4-Activity 9 - Problem On Queuing Theory

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Problem on Queuing Theory

I. Single-channel/Single Phase System


A clerk can serve thirty (30) customers per hour on the average. Twenty (2) customers
arrive each hour on average. Compute:
1. The average number of customers in the system (Ls)
2. The average number of just waiting in line (Lq)
3. The average customer time spent in the system (Ws)
4. The average customer time spent in the queue (Wq)
5. The percentage of time the system is busy.

II. Multi-channel/Single-Phase System


A bank has three (3) loan officers on duty, each of whom can serve four (4) customers
per hour. Every hour, ten (10) loan applicants arrive at the loan department and join a
common queue. What are the system’s operating characteristics?
1. The probability of zero (0) customer in the system (P0)
2. Average number of customers in the system (Ls)
3. Average number of customers in the queue (Lq)
4. Average waiting time of each customer in the system (Ws)
5. Average waiting time of each customer in the queue (Wq)
6. The probability that all the system servers are currently busy (P w)

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