M A D R I D

Practical
GUIDEFOR
INTERNATIONAL
STUDENTS
IN MADRID
cont
INTRODUCTION TO OUR GUIDE
1. DOCUMENTATION
1.1. Students from European Union countries.
1.1.1. What documentation is needed for Spanish residence.
1.1.2. Mandatory documentation for stays of over three months.
1.2. Students from other countries.
1.2.1. What documentation is needed for Spanish residence.
1.2.2. Mandatory documentation for stays of over three months.
1.3. Additional Documentation.
1.4. Useful links, addresses and telephone numbers.

2. ACCOMMODATION
2.1. If you study at the Villaviciosa de Odón Campus.
2.1.1. The Villaviciosa de Odón Campus Student Residence.
2.1.2. Renting an apartment or a room in a shared apartment.
2.1.2. a. Nearby areas recommended for renting.
2.2. If you study at the Alcobendas Campus.
2.2.1. Renting an apartment or a room in a shared apartment.
2.2.1 a. Nearby areas recommended for renting.
2.3. Rental contract. Contract types.
2.4. How to get a bank guarantee, if required.
2.5. What kind of advice you need. Where to get it.
2.6. Useful services and utilities when you rent an apartment.
2.6.1. Services you may need.
2.6.2. Utilities you need to contract.
2.7. Useful links, addresses and telephone numbers.

3. HEALTH CARE
3.1. If you are an EU citizen.
3.1.1. In your country.
3.1.2. How to get health care through the Public Health System of the Community
of Madrid or the Spanish State.
3.1.3. How to make a doctor’s appointment and where to go.
3.2. If you are not an EU citizen.
3.2.1. Procedure for taking out private health insurance in Spain.
3.3. Practical examples: What to do in the following cases.
3.3.1. What to do if you go to the emergency room.
3.3.2. What to do if you need an ambulance.
3.3.3. How to find a 24-hour pharmacy.
3.3.4. What documentation you need to get medicine prescribed through Social Security.
3.4. Useful links, addresses and telephone numbers.
tent
4. CELL PHONE, PHONE CARDS, INTERNET
4.1. How to get a cell phone contract.
4.1.1. Types of contracts.
4.1.1. a. Prepaid card. Procedure for getting a prepaid card and phone options.
4.1.1. b. Contract. Procedure for getting a contract and phone options.
4.1.2. Telecoms in Spain.
4.2. Phone card. Where you can buy them.
4.3. Internet. How to get Internet service.
4.4. Useful links, addresses and telephone numbers.

5. TRANSPORTATION
5.1. From Madrid airport.
5.2. How to get around Madrid.
5.2.1. City transportation options
5.2.2. Intercity transportation options.
5.3. How to get to other parts of Spain from Madrid.
5.4. Useful links, addresses and telephone numbers.

6. ABOUT THE UNIVERSITY

6.1. Directions to: Campus and Clinics.
6.1.1. Alcobendas campus
6.1.2. Villaviciosa de Odón Campus
6.1.3. Dental Clinic
6.1.4. University Health Clinic
6.2. What to do when you arrive and whom to contact.
6.3. Student services.
6.4. Map of Madrid showing the locations of the Campuses and Clinics.

7. OTHER USEFUL INFORMATION
7.1. You want to open a checking account with a bank or savings bank.
7.1.1. Documents that you’ll need.
7.2. Currency exchange.
7.3. Cost of living in Madrid.
7.4. What to do if you are robbed in Madrid. Who to call. Where to go.
7.5. Lost and found. Procedure.
7.6. How to send or receive a letter or package.
7.7. Useful links, addresses and telephone numbers.

8. ALL ABOUT MADRID. ACTIVITIES OF INTEREST

8.1. Climate.
8.2. Culture and entertainment.
8.2.1. Cinemas and theaters.
8.2.2. Nightlife.
8.3. Customs and opening hours.
8.4. Map of the city.
8.5. Tourist attractions.
8.5.1. Sightseeing in Madrid.
8.5.2. Sightseeing around Madrid.
8.6. More useful information that you will need in Madrid.
8.7. Useful links, addresses and telephone numbers.

9. USEFUL ADDRESSES AND TELEPHONE NUMBERS

9.1. List of important addresses and telephone numbers.
 WELCOME TO MADRID!
We have prepared this guide to make your stay in our city as easy as possible.

In it you will find complete information about your daily life, paperwork, enter-
tainment, culture and the customs you will have to get used to during your stay, to
make your time with us as easy as possible.

READY TO BEGIN?

The first steps...they may seem complicated but we’re sure you will find them
much easier now that you have all the information we’ve provided below.

4
Table of contents
 DOCUMENTATION
1.1. Students from European Union countries.
To stay in Spain legally as a student you
will need to complete the following proce-
dures:
1.1.1.What documentation is needed
for Spanish residence.
1. If you are staying for less than three
months you just need to have the valid
passport or photo ID that you used to
enter Spain.
2. If you are staying over three months, as
a citizen of a European Union Member
State or other State party to the Agree-
ment on the European Economic Area,
you are required to personally apply for
registration in the Central Registry of
Foreign Nationals with the Immigration
Office in your province of residence or
at the appropriate Police Station. You
should go to the International Student
Office in Madrid- National Police Bureau
of Immigration and Documentation.
5
Table of contents
CONTENTS
Avda. de los Poblados, unnumbered
(28024 Madrid). Metro stop: Aluche
Tel.: (+34) 91 322 85 67
Tel.: (+34) 91 322 85 68
Fax: (+34) 91 322 85 29
If you prefer, you can go to the Immigration Office
in the area you will be living in. To get the address,
telephone numbers and business hours of the
Immigration Office, visit the following website:
http://www.seap.minhap.gob.es/servicios/
extranjeria/extranjeria_ddgg.html.
Keep in mind that you must submit your
application within three months of your arrival
in Spain, at which time they will immediately
issue a registration certificate with your name,
nationality and address, your Foreigner ID
Number (NIE) and the date of registration. In
addition to your registration
application, you must bring your valid passport
or national photo ID and the documentation
listed below.
 1.1.2.Required documentation for staying The following additional documents are also
over three months. usually requested:

To get the Registration Certificate you will need • Census certificate

to bring:
If you are applying to live in Madrid:
• Application form.
Visit the website:
• Valid passport or ID document. https://sede.madrid.es/portal/site/tramites

• Enrollment confirmation. Online: through the link in the section called:

• European health card or insurance card. Processing - Online:

• Without an electronic certificate:
• Affidavit certifying your financial - Request a census registration form: it will be
solvency for your time in Spain. Being sent by mail to the address used for the
enrolled in educational exchange census within approximately 10 days.
programs in the European Union is - Request a census certificate: it will be sent
considered sufficient proof of financial by mail to the address used for the census
solvency. within approximately 15 days.

• Two passport-sized photos. • By phone: call the Madrid Hotline at 010

((+34)91 529 82 10 if you are calling from
• Census certificate. outside the city of Madrid).

• By mail: send your request by mail to

the following address: Dirección General
de Estadística. Departamento de Datos
Censales.
C/ Goya no 24; L 20- 28001 Madrid

• In person: go to the Citizen Service Office

(Online Madrid) in your district.

Documentation:
• In-person requests:
Tax ID, or passport, or Foreign ID Card, or ID
card if you are a citizen of the European
Union.

6
Table of contents
 • Requests by mail:
Written request signed by you, indicating:
- What you are requesting.
- Full name.
- Photocopy of your Tax ID, or passport, or
Foreign ID Card or ID card for citizens of
the European Union.
- Full mailing address where you want to
receive information.- Contact number.
• Requests by Internet: you do not need to
submit documentation. You just need to fill out
the fields of the application form.
If you are applying to live in Villaviciosa de
Odón:
You will have to go the Town Council Offices
located at Plaza de la Constitución no. 1. Registry
Office. You’ll have to bring:
apartment where you will live.
- NIE (Foreigner ID Number) or passport.
- The filled out form that they give you
They will give you the census registration form
when you are there and the census certificate
the next day.
If you are applying to live in Alcobendas:
You will have to go the Town Council Offices
located at Plaza Mayor, 1. Alcobendas.
- Original copy of the rental contract for the
apartment where you will live.- NIE (Foreigner
ID Number) or passport.
- The filled out form that they give you
They will give you the census certificate.

- Original copy of the rental contract for the

1.2. Students from other countries.

- Photocopy of the rental contract for the
1.2.1 . What documentation is needed for
renewed in Spain, so you will have to apply
Spanish residence.
for a new visa if you want to extend your
stay. To do so, as an international student
As a student you can apply for different
you must go to a Spanish embassy or
kinds of visas:
consulate abroad, either in your country of
International students who are not
origin or in a different country.
residents or citizens of the European
Union, Norway, Iceland or Liechtenstein
B. For studies or research that will last
will have to apply for a visa for the exact
longer than six months, request a visa
duration of the desired program. You
for the total time needed to complete
will have to apply for it at the Spanish
your selected program. The embassy
consulate in your country of origin or
or consulate will issue you a visa valid
residence, as follows:
for 90 days, which can be extended
(for the total time needed to complete
A. For stays of less than six months
the program) once you are in Spain, as
request a visa for 180 days. It is important
explained below in the section on the
to remember that 180-day visas cannot be
Foreigner ID Number (NIE).

7
Table of contents
 You can get the address of the Spanish
consulate or embassy in your country of origin
at the website: www.maec.es for the Spanish
Ministry of Foreign Affairs and Cooperation.
The embassy or consulate will tell you which
documentation you will need to apply for the
visa. Although the approximate wait time for
a visa varies between four and six weeks, we
recommend starting the application
process at least two months before the start
of your academic program so that you will be
able to begin your classes on time.
1.2.2. Mandatory documentation for
stays of over three months.
A. To help you, we have provided a list of the
requirements and documents you will need
to get a visa:
• Passport that is valid for at least another
six months (to be provided by the student).
• Document accrediting economic solvency
(to be provided by the student).
• Letter of admission to the educational
institution (to be provided by Universidad
Europea de Madrid)
• Certificate of criminal record
(to be provided by the student).
• Private medical insurance with
repatriation coverage (to be provided and
paid for by the student). Below is a link to
take out a policy with AON Seguros,
although you may use a different company
if you prefer:
www.aonstudentinsurance.com
• You fulfill all the requirements for entering
For programs that involve time in a country
outside of Europe, students should consider,
together with their insurance company, the
need to take out additional medical insurance
to cover that time.
8
Table of contents
Any student wishing to attend any program at
Universidad Europea may do the same.
PLEASE REMEMBER that the visa granted
by Spain allows students to travel freely within
all Schengen countries. The visa is not valid
outside of this area.
B. Once in Spain
In addition to a visa you will need to apply
for a student residency card or Foreigner ID
Number (NIE). You have a month from when
you entered Spain before the visa runs out
and you apply for it at the Immigration Offices
of the National Police.
International students in Madrid - National
Police Bureau of Immigration and
Documentation.
Avda. de los Poblados, unnumbered
(28024 Madrid). Metro stop: Aluche.
Tel.: (+34) 91 322 85 67
Tel.: (+34) 91 322 85 68
Fax: (+34) 91 322 85 29
Documentation and process:
You must take your original passport and
visa to any of these police stations, where
they will schedule an appointment for you
to have your fingerprints taken and pay
the legally established fees.
You will be given an appointment and told
which documents you have to bring, to
prove that:
and staying in Spain, including a visa
granted specifically for completing or
extending your studies at any officially
recognized public or private educational
center (passport and visa).
 • You have been officially admitted to an
officially recognized public or private
Spanish educational or science center for
the purpose of completing or extending your
studies or performing unpaid research or
training work, including a schedule of
the classes you will attend and an expected
duration of no less than three months,
including the curriculum or approved
research or training (letter of admission).
• That you have sufficient financial solvency
to cover the cost of your studies, your stay
and your return to your country, and to
cover your family members as well, where
applicable.
• You have guaranteed health care through
a medical insurance policy with unlimited
coverage in Spain (health insurance).
• Two (2) passport-sized photo- graphs (3x4
cm).
• Passport and visa.
• Letter of admission.
• Financial solvency.
• Health insurance.
• Two passport-sized photos.
• Census certificate.
The following additional documents are also
usually requested:
• Census certificate.
If you are applying to live in Madrid:
Visit the website:
https://sede.madrid.es/portal/site/
tramites
9
Table of contents
Online: through the link in the section called:
Processing – Online:
• Without an electronic certificate:
- Request a census registration form: it will
be sent by mail to the address used for the
census within approximately 10 days.
- Request a census certificate: it will be sent
by mail to the address used for the census
within approximately 15 days.
• By phone: call the Madrid Hotline at 010
((+34) 91 529 82 10 if you are calling from
outside the city of Madrid).
• By mail: send your request by mail to the
following address:
Dirección General de Estadística.
Departamento de Datos Censales.
C/ Goya no 24; L 20- 28001 Madrid.
• In person: go to the Citizen Service Office
(Line Madrid) in your district.
Documentation:
• In-person requests:
Tax ID, or passport, or Foreign ID Card, or
ID card if you are a citizen of the European
Union.
• Requests by mail:
Written request signed by you, indicating:
- What you are requesting.
- Full name.
- Photocopy of your Tax ID, or passport, or
Foreign ID Card or ID card for citizens of the
European Union.
- Full mailing address where you want to
receive information.
- Contact number.
 • Requests by Internet: you do not need to
submit documentation. You just need to fill out
the fields of the application form.
If you are applying to live in Villaviciosa de
Odón:
You will have to go the Town Council Offices
located at Plaza de la Constitución no. 1.
Registry Office. You’ll have to bring:
- Photocopy of the rental contract for
the apartment where you will live.- NIE
(Foreigner ID Number) or passport.
- The filled out form that they give you
They will give you the census
registration form when you are
there and the census certificate the
next day.
If you are applying to live in Alcobendas:
You will have to go the Town Council Offices
located at Plaza Mayor, 1. You’ll have to bring:
- Original copy of the rental contract for the
apartment where you will live.
- NIE (Foreigner ID Number) or passport.
- The filled out form that they give you
They will give you the census certificate.
10
Table of contents
With the residence card they assign you
a Foreigner ID Number (NIE). We do not
recommend leaving Spain before you have
this card as you may have difficulties coming
back in. This document will let you stay in Spain
for the duration of the studies you have enrolled
in and you can extend it annually if you can
prove that you still fulfill the required conditions
at the time the extension is granted, as well as
the conditions of the educational center you
wish to attend.
In any case, for the renewal of authorization of
stay for study purposes, international students
must provide a certificate issued by the center
where the studies will be undertaken accrediting
that they fulfill the requirements for continuing
said studies, or a favorable report on the
progress of their research. You can get more
information at the following websites:
www.policia.es
www.maec.es
www.interior.gob.es
 1.3. Additional Documentation
As a student you are entitled to several
discount cards during your stay in Spain,
which are listed below:
1. UNIVERSITY STUDENT ID
This card is managed through the
University’s student affairs service and
gives you great discounts at certain stores.
2. YOUTH CARD
This card is part of the European Network
and is for young people aged 14 to 30.
Card holders are entitled to discounts and
services for young people throughout
Europe on transportation, stores, sports,
gifts, computer equipment, etc. It is
valid indefinitely from its issue date until
December 31 of the year you turn 30. It
can be used in all the other Autonomous
Communities of Spain and in the 41
European countries that are part of the
program. It includes travel insurance with
coverage anywhere in the world. The
insurance goes into effect as soon as you
get the youth card.
3. ISIC INTERNATIONAL STUDENT
IDENTITY CARD
This card identifies its holder as a
student and entitles you to discounts on
11
Table of contents
transportation, lodging, museum entrances,
etc. You must be able to certify that
you are a student. The card is valid from
September of the current year through
December of the following year, starting
from the processing date.
4. FYTO (FEDERATION OF YOUTH
TRAVEL ORGANIZATIONS)
This is the name of the international youth
identity card. This document has the
same benefits as the international student
identity card, but you do not have to be
a student to get it. The card is valid from
September of the current year through
December of the following year, starting
from the processing date.
5. YOUTH HOSTELS (REAJ - IYHF)
This lets you stay at the 206 youth hostels
in Spain (Spanish Youth Hostel Network or
REAJ) and at the more than 4,200 hostels
in other countries that are members of the
International Youth Hostel Federation
(IYFF).
It is available to foreign nationals over the
age of 14.
 1.4. Useful links, addresses and telephone numbers

International student identity card

National Police: http://www.policia.es/ information: http://www.isic.org/

Ministry of the Interior: FYTO card information:

http://extranjeros.empleo.gob.es/es/ http://www.isic.org/
InformacionInteres/
(In this section you can find information sheets on immigration Youth hostel information:
permits with details on the requirements and conditions for obtaining http://www.reaj.com/es/carne.html
a permit, procedures, required documentation, deadlines, where to
submit applications, fees, etc. You can also find a list of online services
offered by the various ministries, a directory of Immigration Offices Community of Madrid website:
and Spanish consulates in other countries and information on the www.madrid.org/inforjoven
voluntary return of foreigners to their countries of origin.)

Youth card information: Community of Madrid information about

http://www.carnejovenmadrid.com/ youth cards:
http://www.madrid.org/cs/
EU student card information: Satellite?menuIzquierdo
http://madrid.universidadeuropea.es/ =true&rootpageid=1152517028724
alumno-uem/atencion-al-estudiante/carne?_ &pagename=PortalJoven%2FPage%
ga=1.227913502.240002196.1411543375 2FJUVE_listado&language=es&cid=
1157440205805

Addresses for information and processing of youth cards in Madrid:

Community of Madrid Youth Office Regional Youth Information and
- TIVE Docu- mentation Center (CRIDJ)
C/ Fernando el Católico, 88 Paseo de Recoletos, 7-9
28015 - Madrid 28004 - Madrid
Telf.: (+34) 91 543 74 12 Open from Monday to Friday, 9:00 am to
E-mail: tive.juventud@madrid.org 2:00 pm and 5:00 pm to 8:00 pm.
Open from Monday to Friday, 9:00 am Tel.: 901 510 610(*) and (+34) 91 276 75 63
to 2:00 pm E-mail: correo.cridj@madrid.org

(*) Telephone numbers that begin with 800 or 900, and with 901 or 902, can only be called from inside Spain.

12
Table of contents
 ACCOMMODATION
2.1. If you study at the Villaviciosa de Odón Campus.
2.1.1. The Villaviciosa de Odón
Campus Student Residence.
Universidad Europa’s Leonardo Da Vinci
student dormitories provide housing for
students enrolled at the university.
We have two student dormitories that are
right on campus and that can house more
than 550 people. They are designed to meet
all our students’ domestic, academic and
safety needs.
FACILITIES AND SERVICES
• Located within the Villaviciosa de Odón
university campus.
• Stop (UEM Dormitories) on the main bus
lines (indicated in section 6 “About the
University”).
• The safety and convenience of being on
campus. Security service with a 24-hour
response team.
• Vehicle parking on campus.
• Free calls from your dorm room to
teaching departments.
• Free membership to the University Sport
Complex.
• Activity and welcome committees by
department or degree.
13
Table of contents
CONTENTS
• Dining hall schedules that are tailored to
the university’s class schedules.
• Special menus if medically prescribed and
permission to use other campus dining
halls if a resident’s class schedule so
requires.
• Single and double rooms. All are street-
facing with garden views and private
bathrooms.
• Exclusive dining halls just for residents
• Individual air-conditioning/heating
control.
• Study rooms, computer rooms, library,
video library and periodicals.
• Movie rooms, meeting rooms, TV rooms
and game rooms.
• Theater-auditorium for free rehearsals
and activities.
• Rooms that are equipped for studying
with a free wireless broadband Internet
connection with a private line and secure
personal access key.
• Co-ed dormitory with zoned
accommodations for resident privacy.
• Sports teams that participate in intramural
competitions in Madrid.
• Resident activities committees
 • All the support residents require to
2.1.2. Renting an apartment or a room in
pursue their hobbies and interests and
a shared apartment.
to foster a mutually enriching and friendly
environment that will persist in the long
If you want to rent an apartment in Madrid,
term.
the monthly cost will be between € 600 and
• Free direct calls from your dorm room to
€ 900, approximately. If, on the other hand,
teaching departments.
you prefer to share an apartment with other
• 24-hour medical coverage (with home
students, the average monthly cost will be
doctor visits).
around € 400.
• A study environment that promotes
enthusiasm and experiences among
2.1.2.a. Nearby areas recommended for
students in different courses of study and
renting.
in all the university’s academic areas.
Villaviciosa de Odón is a Spanish town in the
CONTACT
province and Community of Madrid, located
If you are interested in living in our Leonardo
to the west of the capital city. It is a relatively
Da Vinci University Dormitories, please use
quiet town. The best part about this area is
the contact information listed below.
the quality of life and the beauty of its natural
surroundings.
Dormitory Administration
University Campus at Villaviciosa de Odón
Other areas near campus where you can
Business hours: M-F, 9:00 am to 6:00 pm.
also look for accommodation: Príncipe Pío
Telephone number to request a place:
and Moncloa-Aravaca are areas of the city
902 23 23 50(*)
of Madrid that are conveniently located near
Contact numbers:
our campus.
(+34) 211 50 03 / (+34) 91 211 50 12
Fax: (+34) 91 141 21 58
residencia@uem.es

(*) Telephone numbers that begin with 800 or 900, and with 901 or 902, can only be called from inside Spain.

14
Table of contents
 2.2. If you study at the Alcobendas Campus.
If you have decided to study at this campus,
below are some accommodation options for
that area:
2.2.1. Renting an apartment or a room in
a shared apartment.
2.2.1.a. Nearby areas recommended
for renting.
Three good areas near our campus to rent or
share an apartment:
1. ALCOBENDAS: this is the best option,
given its location and the public
transportation that is available. Rents will
vary depending on location, because one
of the most expensive neighborhoods of
Madrid, called “La Moraleja”, is located in
this district. There are reasonably priced
apartments ranging from € 600 to €
1,000 and apartments that rent for
€ 2,000 and up.
The most affordable parts are in central
Alcobendas, where you can find small
studios and one-bedrooms starting
15
Table of contents
around € 450 and two- and three-bedroom
apartments with average prices between
€ € 550 and € 900.
Another affordable option is the industrial
area, where you can find spacious lofts
with average prices of € 750, approximately.
In the more expensive El Soto area of
La Moraleja you can find very nice large
apartments with two, three or four
bedrooms, or larger, and prices starting at
€ € 2,000.
2. SAN SEBASTIÁN DE LOS REYES: another
nearby area with cheaper rentals, with
average prices ranging between € 600 and
€ € 900.
3. IN THE CITY OF MADRID: the northern
districts of Madrid are also very convenient,
including Fuencarral-El Pardo, Plaza de
Castilla, La Paz, Sanchinarro, Montecarmelo
and Las Tablas.
 2.3. Rental contract. Contract types.
Rental contracts are usually standard 5. Security deposit and Bank guarantee:
contracts that you should read carefully. ethe owner will require you to pay a
security deposit, usually one or two
If you want to rent an apartment by months’ rent, when you sign the contract.
yourself to live in during your time at the Keep in mind that the security deposit
university, the landlord will usually give cannot be used to pay rent, so the
you a standard contract detailing the rental landlord should never use it to cover your
conditions, the most important of which rent if there is a month when you cannot
include: pay. The security deposit is used to cover
any possible damage that may exist
1. Assignment: it will detail the when you leave the apartment at the end
instructions you must follow while living of the rental contract.
in the apartment. If you fail to comply
with any of them you could lose the A bank guarantee, on the other hand,
apartment. means that a third party –the guarantor
2. Term: it will indicate how long you will bank– will be responsible for paying your
have the rental before it needs to be rent in the event of a default. Landlords
renewed. You can negotiate the contract often request bank guarantees to prevent
term if you wish. possible defaults. If they do, remember
3. Rent: a very important point indicating that the money will be held at the bank
the amount of the monthly rent and the until the end of the rental contract.
deadline for paying it. You usually have to
pay during the first week of each month,
and a bank account number is given to
you for you to deposit the rent.
4. Expenses: it will detail the expenses of
living in the apartment. You will have
to pay the general expenses: electricity,
water, gas, telephone, DSL, etc. The
contract may also include the IBI
(Property Tax), which is paid once a
year, usually by the owner, as well as the
monthly building association fee. These
two line items, the IBI and the building
association fee (called “comunidad”) can
usually be negotiated with the landlord.

16
Table of contents
 2.4.How to get a bank guarantee, if required.
To request a bank guarantee you just have to
open an account at the Spanish bank of your
choice. You will need your Foreigner ID Card
(NIE) or Residence card.
Once you have opened an account, you
can request the guarantee required by the
landlord by doing the following:
If you need a bank guarantee the bank
will take the guarantee amount and set it
aside in a blocked deposit. For example, if
your monthly rent is €600 and the landlord
requires a guarantee to cover three months
in the event of default, you must deposit
€1,800 in the bank. In addition to the
guarantee amount, you will have to pay
the bank a quarterly fee, which is usually
around €25. You will also have to pay the
fees usually charged by the finance company
for analyzing, opening and riskassessing the
guarantee; these commissions usually range
between 0.5% and 1%.
The bank is responsible for organizing
the documentation and processing the
transaction. Finally, to complete the
transaction they will call you to sign the
document in the presence of a notary and
they will give you the guarantee, which you
must then give to the landlord.
The beneficiary of the guarantee. This
is none other than the landlord, so if they
cannot collect the rent, they can go to the
bank and use the guarantee to get the
money.
To do so, the landlord must prove that you
have defaulted on your rent.

2.5.What kind of advice you need. Where to get it.

1. Directly from the landlord.

2.From a real estate company; there are many

to choose from in Madrid and if one has a
rental you are interested in you can manage
everything through them.

Keep in mind that real estate companies charge

you a commission for their services, which is
usually one month’s rent.

17
Table of contents
 2.6. Useful services and utilities when you rent an apartment.
2.6.1. Services you may need • YELLOW PAGES: in print or on the
Remember that landlords must always have
homeowners insurance. Many of these
policies include coverage for any problems
that may occur in the home. For example: you
need a locksmith because you locked your
keys inside and you can’t get in, or a water
pipe breaks and you need a plumber, etc.
When you have a problem you should call
your landlord right away to find out what you
need to do.
You can find a wide range of professionals to
help you at the following websites:
18
Table of contents
Internet, listing all the companies and
services in Madrid.
http://www.paginasamarillas.es
• ALCOBENDAS BUSINESS DIRECTORY:
a list of all the businesses in the Alcobendas
area. http://www.alcobendas.org/
DirEmpresasComercios/index.aspx
• VILLAVICIOSA DE ODÓN BUSINESS
DIRECTORY: a list of all the businesses in
the Villaviciosa area.
http://www.envillaviciosadeodon.es/
empresas
• SAN SEBASTIÁN DE LOS REYES
BUSINESS DIRECTORY: a list of the
businesses in this area.
http://www.ssreyes.org/
 2.6.2. Utilities you need to contract.

If the landlord requires you to take over the

utilities for the apartment, you will have to either
put the existing account into your name, or if
there is no existing account, open up a
ELECTRICITY AND GAS
new one in your name.
Here you have several options, as the market
Listed below are the utilities you will need
has been deregulated. You can choose
and contact information so you can make the
from the following companies: IBERDROLA,
necessary arrangements.
ENDESA, UNIÓN FENOSA, EON.

Just as with the water contract, you can

either put the account in your name or open
up a new account. If you change the name
on the account you will need the landlord to
provide a document stating their and your
information to make the change.
WATER
Keep in mind that it is managed differently at
each company, so the best thing to do is to
You will have to contact the Canal de
make the change over the phone, following
Isabel II. You can find information and
the instructions they give you.
documentation on their website.

Options for paying the water bill:

Iberdrola
1. The landlord receives the bills and tells you
You will need to have an Iberdrola bill or the
the amount you have to pay each month.
NIF/NIE (Spanish ID number) of the person
2. The landlord, as the owner of the account,
whose name is on the contract. You can get
arranges it so that the monthly payments
information from Spain or abroad at:
are directly debited from your account;
you will have to provide the following
information:
• Full name.
• NIE.
• Bank account number.
• A phone number to contact you.

19
Table of contents
 TELEPHONE NUMBERS - LANGUAGES

Language Calls from Spain Calls from abroad

French 900 322 033 (+34) 96 232 80 22

English 900 322 044 (+34) 91 649 63 30
German 900 322 049 (+34) 96 232 80 21
Spanish, Catalan, Basque
900 322 235 (+34) 91 649 63 28
and Valencian

Endesa Options for paying the electricity and gas

As with Iberdrola, you can make the
arrangements over the phone with Endesa,
and they will tell you the steps you need to
take.
Unión Fenosa
You can open an account online or over the
phone, and you will need to have:
• Recent electricity bill.
• NIF/NIE (Spanish ID number) or passport.
• Bank account number..
EON
You can open an account online or over the
phone. They will tell you which information
you need.
As with other companies, you will need to
have:
• Recent bill.
• NIF/NIE (Spanish ID number) or passport.
• Bank account number.
bill:
1. The landlord receives the bills and tells you
the amount you have to pay each month.
2. Set up a direct debit from your account
using the information from a recent
electricity bill, and the following:
• Recent bill.
• Full name.
• NIE.
• Bank account number.
3.Another option is putting everything into
your name, and when the rental contract
ends the landlord just has to change it all
back. This is free to do and you will need:
• Recent bill.
• Full name.
• NIE.
• Bank account number.

20
Table of contents
 TELEPHONE AND INTERNET In section 4 of this guide we explain the
steps for getting cell phone or Internet
There are many telecoms to choose from service in more detail.
for landlines and cell phones. Below are the
ones that offer both services: You can get a telephone and Internet
package with any of these four companies.
• MOVISTAR: telecom providing fiber We recommend looking into current offers
optics to homes. and figuring out which is best for you before
• ONO: telecom providing fiber optics to deciding on one.
homes.
• VODAFONE: cell phone company with
options for landlines (recent merger with
ONO).
• ORANGE: cell phone company with
options for landlines.

21
Table of contents
 2.7. Useful links, addresses and telephone numbers.
The Regional Government of Madrid, accommodation options (shared rooms, home
through its Department of Higher Education stays with families, apartment rentals, etc.) in
and Research, offers a “Virtual University the Community of Madrid.
Accomodation” service where university
students can find all kinds of

Direct link: http://www.emes.es/ Utilities

VivirenMadrid/Alojamientoestudiantes/ CANAL ISABEL II: 900 365 365(*)
tabid/219/Default.aspx https://oficinavirtual.canalgestion.es

Website for shared apartments: IBERDROLA: 900 225 235(*)

http://www.pisocompartido.com/ https://www.iberdrola.es

Popular sites for finding apartments by ENDESA: 800 760 909(*)

area: http://www.endesaclientes.com/

Fotocasa: UNION FENOSA: 900 333 555(*)

http://www.fotocasa.es/ http://www.gasnaturalfenosa.es/

Idealista: EON: 900 118 866(*)

http://www.idealista.com/ http://www.eonclientes.com/

Pisos.com: MOVISTAR: 900 016 655(*)

http://www.pisos.com/ http://www.movistar.es/

Segunda mano: ONO: 800 400 307(*)
http://www.segundamano.es/ http://www.ono.es/

Mil anuncios: VODAFONE: 1444

http://www.milanuncios.com/ http://www.vodafone.es/

ORANGE: 1414
http://www.orange.es/

(*) Telephone numbers that begin with 800 or 900, and with 901 or 902, can only be called from inside Spain.

22
Table of contents
 HEALTH CARE

CONTENTS

3.1. If you are an EU citizen.

3.1.1. In your country. For more information:
https://sede.seg-ocial.gob.es/Sede_1/
You must get a European Health Card through ServiciosenLinea/Ciudadanos/index.
the local health authority in your country. htm?ssUserText=232000

3.1.2. How to get health care through the 3.1.1. How to make a doctor’s
Public Health System of the Community appointment and where to go.
of Madrid or the Spanish State.
To make an appointment at your Health
The Spanish state covers the health Center:
care needs of all its citizens through the
1. You must determine which Health Center
National Health System managed by each
corresponds to your home address. You can
Autonomous Community. In general it
find out by searching on:
only covers health care; dental and eye
http://www.centrossanitarios.
treatments (other than general consultations)
sanidadmadrid.org/
are excluded and you will need to go to a
You just have to go to the site, click
private medical service for them. Citizens of
on localizador de centros, enter your
European Union member countries or Iceland,
information and it will indicate your health
Lichtenstein, Norway
center.
and Switzerland may use Spain’s health care
services during their time studying or doing
2. Call the center by phone to make an
research by presenting their European health
appointment; an operator or recording will
card. You can get this card by contacting your
ask you for your date of birth and will
local health authority, which is the agency
confirm your name, then give you the time
responsible for producing and distributing the
slots available and finally confirm the date
card in each country.
and time you have chosen.

23
Table of contents
 3.2. If you are not an EU citizen.
Medical insurance is mandatory for any
international student who requires a visa to
study in Spain (that is, students who are not
residents or nationals of EU countries, Norway,
Iceland or Liechtenstein). By not taking out this
insurance you assume the risk of not receiving
adequate medical assistance.
3.2.1. Procedure for taking out private
health insurance in Spain.
You can take out an insurance policy with
AON Seguros, through the link below, or with
any other company of your choice. You are
responsible for the cost and processing of the
insurance policy.
www.aonstudentinsurance.com
3.3. Practical examples: What to do in the following cases.
3.3.1. What to do if you go to the
emergency room.
If you go to an emergency room in the social
security system, whether it be your Health
Center or the Hospital, the first thing they will
ask you for is your Health Card. If by chance
you still don’t have it, they will ask for your
NIE (Foreigner ID number) and personal
details to check your situation. You will never
be denied care, but you will have to confirm
your registration in the social security system
afterwards if you do not want to have to pay.
If you go to an emergency room from your
private insurance, it is just as easy. You can go
to any of the hospitals or health centers listed in
your insurance policy, and you just have to show
your Insurance card and they will be able to
process your case.
24
Table of contents
If you are going to attend a program that
involves time in a country outside of Europe,
you should consult with your insurance
company on the need to take out additional
medical insurance for that time.
This insurance can be taken out by any
student attending any of the programs
offered by Universidad Europea de Madrid.
There are several companies that provide
private medical insurance in Spain, apart
from the one mentioned above. They include:
Sanitas, Asisa, Mapfre, Generalli, Santa Lucia,
DKV, etc.
3.3.2. What to do if you need an
ambulance.
To call an ambulance in the social security
system, call 112 and indicate the reason
for your emergency. The ambulance will
pick you up and bring you to the nearest
hospital.
If you have private insurance, you will have
been provided with a telephone number
to call in these situations. The ambulance
will pick you up and bring you to the
corresponding health center.
 3.3.3. How to find a 24-hour pharmacy.
To find the closest 24-hour pharmacies to
your location, go to the web page for the
Madrid Pharmacists Association and use
the search engine to enter your address and
find the closest pharmacies that are open
24 hours.
http://www.cofm.es/
3.3.4. What documentation you need to
get medicine prescribed through Social
Security.
You will have to show your European
Health Card and the prescription given
to you by your primary care doctor.
Sometimes they also ask to see your NIE
(Foreigner ID number) or passport, so we
recommend you always bring it with you.

3.4. Useful links, addresses and telephone numbers.

European Health Card information and Asisa: (+34) 91 715 81 00 - (+34) 91 601 09 00
student coverage: http://www.segurosasisa.es/
http://www.seg-social.es/
Mapfre: 902 204 060(*)
To find the address of your Health http://www.mapfre.es/
Center:
http://www.centrossanitarios. Generali: 902 400 300(*)
sanidadmadrid.org/ http://www.generali.es/

Social Security emergency number: Santa Lucía: 902 242 000(*)

112 http://www.santalucia.es/

Private health insurance options: DKV: 902 499 499(*)

http://dkvseguros.com/
AON: 31(0)104488270
www.aonstudentinsurance.com

Sanitas: 901 441 004 (*)
http://www.sanitas.es/

(*) Telephone numbers that begin with 800 or 900, and with 901 or 902, can only be called from inside Spain.

25
Table of contents
 CELL PHONE, PHONE CARDS,
INTERNET
4.1. How to get a cell phone contract.
4.1.1. Types of contracts.
4.1.1. a. Prepaid card. Procedure for
getting a prepaid card and phone options.
Getting a prepaid card is easy:
1. There are various telephone websites online
where you can buy a prepaid card. (Example:
on Tuenti you can buy them through the
website, and there is a customer service chat
and competitive prices. Or you can buy them
at the following stores: Telecor, VIPS, Caprabo,
El Corte Inglés, Hipercor, Supercor, the post
office, Movistar distributors, Eroski, call shops,
newsstands, etc.)
2. To buy one you need to fill in your personal
information as well as your NIE or passport
number.
3. You can put as much money on the card as
you want.
26
Table of contents
CONTENTS
Options for getting a phone:
A good idea is to bring an unblocked phone with
you and buy the SIM card of your choice, that
way you won’t have any roaming problems
when you get to Spain.
If you want, you can buy a phone at the same
place you buy the card, or through promotions
offered by telecoms for signing up for a contract.
4.1.1. b. Contract. Procedure for getting a
contract and phone options.
If you want to get a contract with a specific
telecom, you will have to provide your personal
information and a bank account number for
the monthly bills to be directly debited. You will
need to have:
• NIE (Foreigner ID card) or passport.
• Bank account number.
If you want to buy a phone: the various
telecoms offer good promotions for buying
phones, and sometimes you can even get them
for €0.
If you already have an unblocked phone, you can
just buy a new SIM card.
 4.1.2. Telecoms in Spain. TUENTI:
https://www.tuenti.com/movil
Listed below are the most popular:
SIMYO:
MOVISTAR: http://www.simyo.es/
http://www.movistar.es/
PEPEPHONE:
ONO: http://www.pepephone.com/
http://www.ono.es/
YOIGO:
VODAFONE: http://www.yoigo.com/
http://www.vodafone.es/
Below is a link to a page where you can see
ORANGE: all the telecoms in Spain and choose the
http://www.orange.es/ one that is best for you.

http://www.moviles.com/operadores

4.2. Phone card. Where you can buy them.

You can buy prepaid phone cards at call well as at shopping centers (El Corte Inglés,
shops, newsstands and tobacco stores, as Carrefour, etc.) and post offices.

4.3. Internet. How to get Internet service.

If you are just looking for an Internet plan and
not a landline, it can be a way to pay less for
your DSL, although it does not always make
financial sense to not have a landline.
The most popular companies are: Movistar,
Vodafone, Ono and Orange. Although other
telecoms also offer this option, so you should
carefully determine which has the best
rates and be sure to look out for possible
extras that could raise the final price on
your bill. The telecoms that offer fiber optic
connections to homes are Movistar and Ono.
coverage existing in your area.
To sign up for Internet service, call the tele-
com you have chosen and indicate which
plan you are interested in.
They will ask you for:
• Personal details: full name, address, etc.
• NIE (Foreigner ID card) or passport.
• Bank account number.

Although the DSL + CELL system is also • Telephone number or e-mail address to
a good option, it is the subject to the contact you.

27
Table of contents
 4.4. Useful links, addresses and telephone numbers.

MOVISTAR: 900 016 655(*) SIMYO: 1644

http://www.movistar.es/ http://www.simyo.es/

PEPEPHONE: 902 337 373(*)

ONO: 800 400 307(*) (+34) 871 570 391
http://www.ono.es/ http://www.pepephone.com/

VODAFONE: 1444 YOIGO: 1707 - 800 622 801(*)
http://www.vodafone.es/ http://www.yoigo.com/

ORANGE: 1414
http://www.orange.es/

TUENTI:
https://www.tuenti.com/movil

(*) Telephone numbers that begin with 800 or 900, and with 901 or 902, can only be called from inside Spain.

28
Table of contents
 TRANSPORTATION

CONTENTS

5.1. From Madrid airport.

There are various means of public transport
from the airport to anywhere in Madrid you
need to go. Look at the map on page 30 to
see where you get them and where each one
takes you:
METRO: Line 8
RENFE CERCANÍAS: Line C-1
24-HOUR EXPRESS BUS LINE
EMT CITY BUSES:
101 and 200
TAXIS
Every terminal has a taxi stand outside the
arrival area, just follow the signs. Official
taxis are white with a red stripe and the coat
of arms of the Madrid City Council on the
doors. You must go to the official taxi stand
to catch a taxi. Ignore any people who offer
you taxi services inside the terminals. Make
sure the taxi driver starts the meter running
when you start moving. Ask for a receipt if
you wish to file a complaint.
Flat rate to/from the airport

INTERCITY BUSES: Taxi rides to or from the airport and inside

822, 824, 827, 828 the Calle 30 ring road (formerly the M-30),
including taxis that you call, have a fixed
rate of €30. The taxi driver may not add any
supplements to this price, nor can taxis that
you call add supplements to the maximum
amount as long as the passenger is at the
pick-up point at the agreed time.

29
Table of contents
Table of contents Tres Cantos
Universidad Autónoma
Alcobendas
San Sebastián de los Reyes

Aeropuerto
Adolfo Suárez Madrid-Barajas
Airport

Fuente de la Mora

IFEMA
Cuatro Torres
Business Area

Mar de Campo de
Cristal las Naciones
Chamartín Pinar
del Rey Barajas
Plaza de Castilla

Colombia
Canillejas
Nuevos Ministerios
Avenida de
América
Torrejón
O’Donnell de Ardoz
Recoletos Puerta
Alcalá de Henares
Príncipe Pío de Alcalá
Puerta
Coslada
Pirámides del Sol Cibeles San Fernando de Henares
Delicias
Madrid Río Méndez Atocha
Álvaro

Madrid

Metro Línea 8 de Metro de Madrid Autobuses Línea Exprés 24 horas www.aena-aeropuertos.es/ madrid-barajas
Underground Line 8 Madrid Metro Buses Express line 24 hours
Autobuses urbanos
City buses
Tren Línea C-1 Renfe Cercanías Autobuses interurbanos
Suburban railway Line C-1 Renfe Cercanías Intercity buses
 Minimum rate to the airport

In taxi rides from the airport when the flat
rate does not apply and if you had not called
the taxi, a minimum rate will be charged
for the first ten kilometers or under of €20.
After 10 kilometers, the taxi meter will run at
its usual rate.
Bringing luggage in a taxi is free, as long as it
fits in the trunk and on the roof rack. It is also
free to transport guide dogs and any other
pets in approved cages.

TAXI PRICES
Time Price
Monday to Friday (not holidays) from 6:00 am to 9:00 pm € 2,40
Other days and times € 2,90
PRICES PER KILOMETER
Time Zona Tarifa Price
A 1 € 1,05/Km
Monday to Friday (not holidays) from 6:00 am to 9:00 pm
B 2 € 1,20/Km
A 2 € 1,20/Km
Other times
B 3 € 1,25/Km
CALLING A TAXI
Zone Price
Zone A € 5,00
Zone B € 8,00
SUPPLEMENTS
Item Price
Taxi ride to airport passenger terminals, when the flat rate is not applied € 5,50
Taxi ride from bus and train stations € 3,00
Taxi ride on Christmas Eve and New Year’s Eve (from 9:00 pm to 6:00 am) € 6,70
Taxi ride to or from the Juan Carlos I Trade Show Center (IFEMA) € 3,00

31
Table of contents
 5.2. How to get around Madrid.
5.2.1. City transportation options.

Below are descriptions of the various forms

of city transportation you can use to get
around the city of Madrid:

BUS

The EMT (Municipal Transport Company)

is the company that runs Madrid’s blue city
buses. There are 215 lines, including 177
night bus lines that are called Búhos. The
bus system works very well and on their
website you can find the bus you will need
to take to get anywhere in Madrid, the wait
time at each stop, etc. There is also free Wi-
Fi on the buses.
You can pay your fare using:
Single-ride ticket: valid for one bus ride
only. It costs €1.50 and you have to buy it
on the bus when you get on. Try to have
correct change or coins, because they
don’t make change for large bills.
Ten-ride ticket: they are also known as
“metrobus” tickets. They are valid for 10
rides anywhere on the EMT lines, in the
entire Madrid Metro network and on line 1
of the Light Rail System. You have to punch
your ticket by inserting in the machine when
you get on.
They cost €12.20 and you can buy them
at the ticket machines in Metro stations,
or at newsstands or authorized tobacco
shops.
Airport express ticket: valid for a single
ride on the Airport Express bus. It costs
€5 and you buy it on the bus. They will not
make change for bills larger than €20.
MONTHLY TRANSIT PASS
You can put money on the Public Transit
Card (TTP) any day of the month and it will
be valid for 30 calendar days after the day
when it is first used, which must be under
10 days from when you put the money on it.
The monthly transit pass gives you
unlimited rides for the calendar month in
which you bought it on all the lines in the
network including EMT, Madrid Metro,
Light Rail Trains (Metro Ligero), Suburban
Rail Lines (Cercanías) and all city and
intercity bus lines not managed by EMT
(prices range depending on type of pass
and fare zone).

32
Table of contents
 NORMAL YOUTH
ZONES ALLOWED SENIOR TRANSIT PASS
TRANSIT PASS TRANSIT PASS

A € 54,60 € 35,00
B1 € 63,70 € 39,60
B2 € 72,00 € 45,00

B1-B2, B2-B3, B3-C1, C1-C2 € 47,90 € 30,30 12,30

B3 € 82,00 € 51,60
C1 € 89,50 € 56,20
C2 € 99,30 € 61,80
E1 € 110,60 € 78,30  
E2 € 131,80 € 97,40  

You can buy them through the ticket
machines in Madrid metro stations and
at authorized tobacco shops. You can buy
them any day of the year.
Tourist transit pass: transit passes are valid
for the calendar days specified for each
kind of card starting on the day they are
first used. When you use the pass for the
first time, its expiration date gets printed
on the back. It is valid until 5:00 am the
following day on all nighttime services. The
cards valid for Zone A can be used for all
Metro lines and stations inside zone A, and
all EMT and RENFE lines between stations
inside zone A. In addition to those services,
transit passes valid for Zone T can also be
used for all Metro services, all lines of all
regular road transport services and EMT,
and on all suburban railroad (Cercanías)
lines.
More information is available at:
http://www.madridcard.com/

ZONES 1 DAY 2 DAY 3 DAY 5 DAY 7 DAY

A € 8,40 € 14,20 € 18,40 € 26,80 € 35,40
T € 17,00 € 28,40 € 35,40 € 50,80 € 70,80

33
Table of contents
 The Tourist Transit Pass can be bought at:
• The offices of the Regional Transport
Consortium (Plaza Descubridor Diego de
Ordás, 3).
• Ticket machines in Madrid metro
stations.
• Certain tobacco shops and newsstands
in Madrid. Other tourist attractions.
• Metro Customer Service Desk at the
Adolfo Suárez Barajas Airport.
• Authorized newsstands and tobacco
shops.
• Tourist attractions.
34
Table of contents
NAVEGA MADRID
The Municipal Transport Company (EMT)
has launched “Navega Madrid”, an interacti-
ve map at the following link:
http://www.emtmadrid.es/mapaweb/emt.
html
You can use this tool to:
• Calculate personalized bus routes around
the city of Madrid
• Find out which lines pass by a specific
point in the city.
• Look up wait times at bus stops.
• Look up schedules for EMT lines.
• Find out about service problems in real
time.
 MADRID METRO: FARES

SINGLE RIDE Price

As you can see above, you can use your bus
ticket on the subway: EMT Ticket € 1,50  
Metro ticket (Metro Zone A and
€ 1,50 € 2,00
You can bring bikes aboard at all Madrid ML1(*)
Metro stations on the days and times listed Ticket for MetroEste, MetroNorte
€ 1,50  
below: y MetroSur
TFM ticket € 2,00  
SATURDAYS, SUNDAYS AND HOLIDAYS:
Combined Metro ticket (**) € 3,00  
during all hours of service.
TEN RIDES Price
MONDAY TO FRIDAY: from 10:00 am to Ticket for Metro Zone A, EMT and
€ 12,20  
12:30 pm and from 9:00 pm until close. ML1 (Metrobús)
10 ride EMT ticket with transfer (***) € 18,30  
Ticket for MetroEste, MetroNorte
€ 11,20  
y MetroSur
TFM ticket € 12,20  

Combined Metro Ticket (**) € 18,30  

TICKETS TO OR FROM
Price
THE AIRPORT
Single Ride + Supplement (*) € 4,50 € 5,00

Combined Single Ride + Supplement € 6,00  

Airport Supplement € 3,00  

Airport Express bus ticket € 5,00  

(*) Trips passing up to five subway stations: €1.50.

Trips passing six to nine stations: €0.10 additional for each

station.

Trips passing 10 or more stations: €2.00.

You select your destination on the ticket machines and they

automatically calculate the number of stations on your ride and
the corresponding price for the shortest possible route.

(**) Valid for the entire Metro network in the Community of

Madrid, TFM, Madrid Light Rail (ML1) and Light Rail West
(ML2 and ML3).

(***) Valid for 10 trips with a SINGLE EMT+EMT transfer for a

maximum of 60 minutes starting when the first ride is validated

35
Table of contents
Table of contents
 CERCANÍAS RENFE: Bonotren: with this pass you can take 10 trips
within a month on all Cercanías lines, except
You can get around Madrid and its surroundings line C-9.
on the suburban railway; see the map on the
next page. Monthly pass: this pass lets you take two
rides a day for a month as from the day it is
FARES: first used.
Single-ride ticket: valid for travel any day of
the week. Other valid passes:

Round-trip ticket: the price is equal to two
one-way tickets and the return trip must be
within the areas in which the ticket is valid, but
does not necessarily have to be the reverse of
the first leg. The first leg must be taken within
two hours of buying the ticket, and the return
trip can be taken at any time the following day.
Transit pass: valid on the Cercanías
network at stations inside the indicated
zone. It cannot be used on regional trains
except when indicated.
Tourist ticket: just like the Transit Pass,
there are different types of Tourist Tickets
with different zones.

CERCANÍAS RENFE FARE

SINGLE 10 TRIP MONTHLY UNIVERSITY QUARTERLY

ZONES
TICKET BONOTREN PASS PASS
One/two zones € 1,65 € 9,85 € 28,40 € 87,75
Three zones € 1,80 € 13,45 € 36,05 € 110,90
Four zones € 2,55 € 18,25 € 58,05 € 179,00
Five zones € 3,35 € 23,85 € 67,45 € 208,35
Six zones € 4,00 € 28,05 € 79,45 € 258,75
Seven zones € 5,40 € 37,75 € 91,20 € 328,45
* Green Zone € 8,55 - (*) -

GREEN ZONE: 

Flat rate of €8.55 each way and €17.10 round trip from any zone on the Cercanías network on C-9.

(*) For rides on C-9 between Cercedilla-Cotos (Green Zone) and other lines in the Madrid Cercanías Network, including
rides on C-9, the prices defined in the general zone-pricing fare system will only apply to the Monthly Pass for up to seven
zones.

37
Table of contents
Table of contents
 - Plaza Elíptica: underneath the Fernández
5.2.2. Intercity transportation options.
Ladreda traffic circle and serving the towns
of Getafe, Parla and Leganés, connecting
Intercity buses are green and are used
with Metro lines 6 and 11.
to travel to the towns outside of Madrid.
They stop at specific public transport hubs
- Príncipe Pío: intercity buses serving
(intercambiadores) in Madrid, located at:
Alcorcón and Móstoles in particular and the
A-5 corridor in general.
- Plaza de Castilla: the underground
transport hub in Plaza de Castilla is located
- Moncloa: with 74 intercity daily and nightly
underneath Calle San Aquilino and Avenida
bus lines.
de Asturias. You can catch intercity buses
that use the A-1 and M-607 highways.
- Canillejas: with 12 EMT lines and many
other intercity bus lines, as well as Metro
- Avenida de América: located in the center-
line 5.
west of Madrid near the junction of two
of its main access routes, the A-2 and the
M-30. It serves the Alcalá de Henares
corridor and northeastern Spain.

Single-ride A B1 B2 B3 C1 C2
A € 1,50          
B1 € 2,00 € 1,30        
B2 € 2,60 € 2,00 € 1,30      
B3 € 3,60 € 2,60 € 2,00 € 1,30    
C1 € 4,20 € 3,60 € 2,60 € 2,00 € 1,30  
C2 € 5,10 € 4,20 € 3,60 € 2,60 € 2,00 € 1,30

Ten rides A B1 B2 B3 C1 C2
A            
B1 € 12,20 € 8,50        
B2 € 16,10 € 12,20 € 8,50      
B3 € 23,00 € 16,10 € 12,20 € 8,50    
C1 € 29,70 € 23,00 € 16,10 € 12,20 € 8,50  
C2 € 37,40 € 29,70 € 23,00 € 16,10 € 12,20 € 8,50

39
Table of contents
 5.3. How to get to other parts of Spain from Madrid.
There are many transportation options for
traveling from Madrid to other places in
Spain:
BY PLANE:
There are flights from Adolfo Suárez
Madrid- Barajas airport to all provinces in
Spain.
BY TRAIN:
The high-speed AVE, ALVIA and AVANT
trains go to many cities around Spain. The
website for more information about routes,
rates and schedules can be found on the
useful links page of this guide.
BY BUS:
This is the least expensive transportation
option.
Madrid has three large bus stations where
most of the buses leave and arrive for
destinations around Spain and part of
Europe: Méndez Álvaro, Avenida América
and Conde de Casal.
40
Table of contents
SOUTH STATION - MÉNDEZ ÁLVARO.
Metro: Méndez Álvaro (circular line 6)
Cercanías: Méndez Álvaro
Buses: 113-141-8
Companies that operate in this station:
- Alsa: their bus network covers most
of Spain. They also go to several cities in
Morocco and European countries (Germany,
Andorra, Belgium, Bulgaria, France, Great
Britain, Holland, Italy, Luxembourg, Moldavia,
Poland, Portugal, Czech Republic, Romania,
Switzerland and Ukraine).
- Enatcar: buses to Barcelona, Zaragoza,
Albacete, Murcia, Alicante and towns on
the Mediterranean coast.
- Socibus: buses to and from Seville, Cádiz,
Córdoba, Huelva and Jerez de la Frontera.
- Continental-Auto: buses to Toledo and
Granada.
- Auto Res: buses to Vigo and Benavente
(Zamora).
 AVENIDA DE AMÉRICA STATION
Avenida de América, 9.
Metro: Avenida de América (L4, L6, L7, L9).
Buses to several cities in Spain leave from
this station, as do most intercity bus lines
connecting Madrid and nearby towns in the
Community of Madrid. To see the complete
list of intercity buses within the Community
of Madrid, visit the Community of Madrid
Transport Consortium website.
Companies that operate in this station:
- Continental-Auto: serves Bilbao, San
Sebastián, Vitoria, Burgos, Santander,
Pamplona, Logroño, Soria and Granada.
- Alsa: several bus lines from this station
go to 12 Spanish cities, including Barcelona,
Huesca, Lérida, Tarragona and Zaragoza.
CONDE DE CASAL STATION
C/ Fernández Shaw, 1.
Metro: Conde de Casal.
Companies that operate in this station:
- Auto Res: serving Badajoz, Cáceres,
Castellón, Cuenca, Mérida, Orense,
Pontevedra, Salamanca, Valencia, Zamora
and Lisbon (Portugal).
Below is a list of Spanish provinces and which
companies service them, so you will know
who to contact if you need to take a bus.
41
Table of contents
Cities and bus companies that serve them:
A Coruña / Lugo: Compañía Intercar
Alicante / Albacete: Compañía Enatcar
Almería: Compañía Almeraya
Avila: Compañía Larrea
Badajoz / Cáceres: Compañía Res Auto Res
Barcelona: Compañía Enatcar
Bilbao: Compañía Continental Auto
Burgos: Compañía Continental Auto
Cádiz / Córdoba / Huelva / Sevilla:
Compañía Secorbus
Cuenca / Castellón: Compañía Auto res
Ciudad Real: Compañía Autommnibus
Guadalajara: Compañía Continental Auto
Granada: Compañía Autobuses Mad-Gra.
Jaén: Compañía La Sepulvedana
León / Palencia / Valladolid: Compañía
Fernández-Res
Málaga: Compañía Daibus
Orense / Pontevedra: Compañía Auto-Res
Oviedo: Compañía Alsa
Pamplona: Compañía Continental Auto
Salamanca / Zamora: Compañía Auto-Res
San Sebastián / Vitoria: Compañía
Continental Auto
Santander: Compañía Continental Auto
Segovia: Compañía La Sepulvedana
Soria: Compañía Continental Auto
Tarragona / Zaragoza: Compañía Tte.
Viajeros Aragón
Teruel: Compañía Autocares Samar
Toledo: Compañía Galiano Continental
Valencia: Compañía Auto-Res
 5.4. Useful links, addresses and telephone numbers.

EMT: (+34) 91 406 88 10 ALSA: 902 422 242(*)

http://www.emtmadrid.es/ http://www.alsa.es

METRO: 902 444 403(*) Enatcar

(+34) 91 779 63 99 http://www.enatcar.es
http://www.metromadrid.es/
Socibus: 902 229 292(*)
RENFE: (+34) 91 372 94 01 http://socibus.es/wp/
http://www.renfe.com
Continental-Auto: 902 33 04 00(*)
ESTACIÓN SUR - MÉNDEZ ÁLVARO: http://www.continental-auto.net
(+34) 91 468 42 00
http://www.estaciondeautobuses.com Consorcio de Transportes de la
Comunidad de Madrid:
ESTACIÓN DE AVENIDA DE AMÉRICA: 012 - (+34) 91 580 42 60 when calling
902 422 244 (*) from outside Madrid.
http://www.ctm-madrid.es
ESTACIÓN DE CONDE DE CASAL:
(+34) 91 551 56 01 Auto Res: 902 020 999(*)
http:// www.auto-res.net

(*) Telephone numbers that begin with 800 or 900, and with 901 or 902, can only be called from inside Spain.

42
Table of contents
 ABOUT THE UNIVERSITY

CONTENTS

6.1. Directions to: Campuses and Clinics.

6.1.1. Alcobendas Campus

The Alcobendas campus is easy to reach by

any means of transportation, as described
below:

BY CAR:
The Alcobendas campus is just 15 minutes
from Plaza Castilla.

Take the A1 in the direction of Burgos and

get off at exit 17 to take the M-12 in the
direction of Alcobendas/S.S. de los Reyes/
Aeropuerto de Barajas/R-2, as shown on
the map below.
At the traffic circle take the third exit
towards Avda. de Barajas (450 m), turn
right towards Avda. de Fernando Alonso, go If you have a GPS system, the correct
through two traffic circles (1 km), then take address is:
the fourth exit on the second traffic circle
and continue on Avda. de Fernando Alonso. Campus Alcobendas
The campus is on the left (350 m). Avda. Fernando Alonso, 8
28108 Alcobendas Madrid

GPS coordinates:
Latitude: 40.538287 (40º 32’ 17.83” N)
Longitude:-3.61244099999999
(3º 36’ 44.79” W)

43
Table of contents
 BY BUS: Bus lines:
The monthly transit pass that includes 827 – Canillejas
Alcobendas –the B1– lets you travel in Zone 159 – Plaza de Castilla
A (center), and to the following areas: 10 y 11 - Conde de Casal Cercanías
Alcobendas (stop at the corner of the
• Alcobendas Avenida de Barajas traffic circle and
• Alcorcón Avenida de la Vega)
• Cantoblanco 2, 9, 10 y 11 - Moraleja Metro station
• Coslada on Avda. Bruselas (stop at the corner of
• Computer Sciences Department the Avenida de Barajas traffic circle and
(only line 591) Avenida de la Vega)
• Getafe
• Leganés From the stop at the corner of Avenida de
• Paracuellos del Jarama (except Los Barajas and Avenida de la Vega, the walking
Berrocales and Belvis residential areas) directions to campus are:
• Pozuelo de Alarcón
• Rivas-Vaciamadrid residential areas 1. From the bus stop, take Avenida de
• San Fernando de Henares Barajas all the way to Avenida de
• San Sebastián de los Reyes * Fernando Alonso and turn left.
2.Walk through two traffic circles, then the
campus will be on your right. It is 850 m
from the bus stop.

Below are schedules and routes for

Alcobendas buses:

BUS STOP
(Lines 159, 2, 9, 11) ALCOBENDAS
CAMPUS

*City fare

44
Table of contents
 Frequency Frequency Frequency
  Bus stop  
Monday-Friday Saturday Holidays
Avda. Barajas (fire Every 15 minutes Every hour star- Every hour star-
827 At 6:45 am Bus stop
department) starting at 6:20 am ting at 6:45 am ting at 6:45 am
five minutes’ walk
Avda. Barajas (fire Every 15 minutes Every hour star- Every hour from campus
828
department) starting at 6:20 am ting at 6:45 am starting
Intersection Avda.
de Barajas - Avda. Every 10 minutes
159 No service No service
de la Vega at the starting at 6:45 am
traffic circle
Intersection Avda.
de Barajas - Avda. Every 15 minutes
9 No service No service
de la Vega at the starting at 7:05 am
traffic circle
Intersection Avda.
de Barajas - Avda. Every 15 minutes Every 40 minutes
10 No service Bus stop 12 minutes’
de la Vega at the starting at 7:30 am starting at 9:40 am
walk from campus
traffic circle
Intersection Avda.
de Barajas - Avda. Every 15 minutes Every 40 minutes
11 No service
de la Vega at the starting at 7:30 am starting at 9:20 am
traffic circle
Every 20 minutes
Intersection Avda. from 7:10 am to
de Barajas - Avda. 9:20 am
2 No service No service
de la Vega at the
traffic circle Every hour from
12.45 pm to 4.50 pm

BY METRO: Coming from the North of Madrid

Line 10. La Moraleja: take the Avda. Plaza
de Toros exit and either take a taxi to the
university or walk to the bus stop at Calle
Real and take the 159, 2, 9, 10 or 11 to
campus.
BY TRAIN:
Cercanías station: C4 Alcobendas- S.S. de los
Reyes: you will have to take a bus from there
to campus. Lines 2, 9 or 11. Or you can walk
down Avda. de España to Avda. del Juncal,
take that to the first traffic circle, turn right,
and when you get to another traffic circle
take Avda. de Rafael Nadal and follow it to
campus.
6.1.2. Villaviciosa de Odón Campus.
There are two ways to get to this campus,
described below:
BY CAR:
C/ Tajo s/n, Villaviciosa de Odón, 28670
Madrid
GPS coordinates: 40.372,-3.915
It’s best to take the M-40 and get off at
exit 36 onto the M-501 towards Boadilla
del Monte. Get off at exit 8 for Villaviciosa
de Odón. The vertical purple signs on the
M-501 will clearly indicate when you are
coming up on the university campus.
Coming from the South of Madrid
It’s best to take the M-50 and get off at
exit 69 onto the M-501 towards Villaviciosa
de Odón. The vertical purple signs on the
M-501 will clearly indicate when you are
coming up on the university campus.
Coming from the West of Madrid
It’s best to take the M-50 and get off at
exit 72 onto the M-501 towards Villaviciosa
de Odón. Get off at exit 8 for Villaviciosa
de Odón. The vertical purple signs on the
M-501 will clearly indicate when you are
coming up on the university campus.

45
Table of contents
 FROM THE WEST OF MADRID

FROM THE SOUTH OF MADRID

46
Table of contents
 FROM THE NORTH OF MADRID

47
Table of contents
 BY BUS:
Villaviciosa de Odón is located inside
Zone B2 in the Community of Madrid
public transport system. The transit
pass for travel between Zone B2 and
other zones can be purchased at tobacco
shops, metro stations and EMT stations.
Don’t forget about the discounted youth
transit pass. There is also a special pass
for people who only travel to Villaviciosa
to go to the university (Urb. El Bosque.)
Information about transit passes:
(+34) 91 580 45 40
Information about transportation lines:
(+34) 91 580 19 80
The following regular bus lines go to
campus from several areas of Madrid:
• Line 518 Madrid (Príncipe Pío)-
Villaviciosa de Odón. Príncipe Pío
subway station. Metro line 6 (circular),
10 and Ramal (branch line). Get off at
the “Campus Universidad” stop located
at the university.
• Line 538 Villaviciosa (Universidad)-
Boadilla (Pta. de Boadilla). It also leaves
you right on the university campus.
• Line 519 Móstoles- Villaviciosa de Odón.
The last stop is the El Bosque Shopping
Center, so to get to campus you can
either take a taxi, bus line 538 or walk
down Calle Duero to Calle Tajo and
take that to campus, which will take
approximately 28 minutes.
• Line 510 Alcorcón- Villaviciosa de Odón
- El Bosque. En este caso esta línea de
dejaría en la Urbanización El Bosque
por lo que aunque igual que en el caso
48
Table of contents
anterior está en la C/ Duero deberás
seguir esta, bien andado hasta la calle
Tajo, en taxi o cogiendo la línea 538 que
te dejará en el Campus.
• Line 567 Majadahonda- Villaviciosa de
Odón. It drops you at the intersection of
EU- El Bosque and from there you can
walk down Calle Tajo to campus.
6.1.3. Madrid Dental Clinic.
Located at Paseo Santa María de la Cabeza, 92.
28045 Madrid.
Directions:
METRO:
Embajadores (L3) and Acacias (L5).
EMT BUS:
Lines 50, 60, 62, E1, 78 and 148.
6.1.4. University Health Clinic.
Located in Plaza Francisco Morano (unnum-
bered). 28005 Madrid.
Directions:
CERCANÍAS:
Pirámides.
METRO:
Puerta de Toledo (L5), Pirámides (L5).
BUS:
Lines 17, 36 (Plaza de los Pontones), Lines 3,
18, 23, 35, N13, N14, and Circular (Puerta de
Toledo traffic circle).
 6.2. What to do when you arrive and whom to contact.
Each School has an International Academic in person at the Villaviciosa campus (Building
Coordinator who can help you with any B) or the Alcobendas campus.
questions about your academic and/
or professional development at the By e-mail: The university will contact you via
international level: e-mail during your time here. These e-mails
are sent to you from the university’s e-mail
• School of Arts and Communication: address: studentnumber@live.uem.es You
Miguel Ángel Alonso are responsible for checking your e-mail
miguelangel.alonso@uem.es regularly. We recommend using your student
e-mail account to read and respond to UEM’s
• School of Architecture and Engineering: mails.
Andrés Abasolo
Andrés.abasolo@uem.es Try to always reply from your Universidad
Europea de Madrid e-mail account, as we will
• School of Sports Science: accept no claims from outside accounts.
Laura Augusta Gostian
lauraaugusta.gostian@uem.es Online Campus: You can enter the Online
Campus through the home page of the
• School of Health Sciences: Universidad Europea de Madrid website by
Laura Augusta Gostian clicking on “Student Access”. You can get a
lauraaugusta.gostian@uem.es username and password at the International
Office.
• School of Biomedical Sciences:
Marta Lesmes Use the Online Campus to get information
marta.lesmes@uem.es about class schedules, study guides, changing
classes and useful information posted by
• School of Socials Sciences: professors.
Julieta Espín
julieta.espin@uem.es

For non-academic questions (administrative,

registrar, student record, validations, using the
online campus, etc.) contact Student Affairs
online:

http://madrid.universidadeuropea.es/
alumno-uem/atencion-al-estudiante
or by phone by calling 902 232 350(*) or

(*) Telephone numbers that begin with 800 or 900, and with 901 or 902, can only be called from inside Spain.

49
Table of contents
 6.3. Student services.
Universidad Europea provides its
students with an extensive range of
services and facilities with top equipment
and the widest selection of activities:
• LANGUAGE CENTER
The Language Center is a comprehensive
service encompassing all kinds of
activities for quality language learning.
It offers classes in English, Spanish as
a foreign language, German, French,
Chinese, Italian and Portuguese.
Located in Building B on the Villaviciosa
de Odón Campus.
• COPY CENTER
You can get your documents photocopied
and bound. There are also self-service
photocopy machines that work with
prepaid cards.
Located in Building A and Building C on
the Villaviciosa de Odón campus.
At the Alcobendas campus.
• COMPUTER ROOMS
Rooms with free computers for student
use located around campus.
• LIBRARY
The Dulce Chacón Library has all the
resources needed for an excellent
university education.
Located in Building C on the
Villaviciosa de Odón campus.
At the Alcobendas campus.
• STUDENT WORK ROOMS
The Universidad Europea library has several
student work rooms.
50
Table of contents
• STUDY ROOMS
You have access to study rooms with a perfect
atmosphere to concentrate and be productive
during your study time.
• LABORATORIES
We have the latest facilities for student
training.
Each academic area has specific laboratories
for doing practical work in. These include
labs for media planning, cinema, sound,
photography, information graphics and
multimedia, dentistry, podiatry, optometry,
exercise physiology, physical therapy, nursing,
anatomy and histology and biomedicine/
pathobiology R&D.
• UNIVERSIDAD EUROPEA DE MADRID
SPORTS CENTER
You have access to the sports center facilities.
Our club offers great value for money with the
latest advances in sports equipment, facilities
and material and a team of more than 40
qualified professionals. Its more than 35,000
m2 of sports facilities include:
• Fitness room
• Swimming pools
• Group activities
• Other facilities
• Physical therapy office
• Personal trainer service
All this along with its convenient opening
hours, unbeatable resources and
equipment, exceptional professionals, a
full range of services, convenient parking
and the safety of a closed campus make
it easy for you to stick to your guided
 regimen of physical activity in line with
current exercise trends.
Location: Juan Mayorga Building at the
Villaviciosa de Odón campus.
(+34) 91 211 55 00

• CAFETERIA
There are two types of service: a dining
room with affordable daily student
menus and fast food served by servers.
There are also self-service machines
located around campus that you can use
24 hours a day.
Cafeterias at the Villaviciosa de Odón
Campus.
Building A Building B. Building C. Sports
complex. Building E.
Cafeteria at the Alcobendas Campus.

• TRAVEL AGENCY
There is a travel agency right on campus
at Universidad Europea to help you plan
your trips. They offer discounts and
special student prices.
Located in Building B on the
Villaviciosa de Odón campus.

• MEDICAL SERVICE
Free medical service for all students
and any emergencies that may occur on
campus.

Universidad Europa de Madrid has a free

MEDICAL SERVICE for all our students’
health consultations as well as for any
accidents or medical emergencies that
may occur. We provide primary care and
refer students to the appropriate health
care network, if necessary.

We also carry out prevention and health

campaigns that you can take advantage of.

You can find them at different areas on

the Villaviciosa de Odón campus and
they each have different service hours.

51
Table of contents

Students who live in university
dormitories have a remote 24-hour
medical service for urgent care. We also
cover health care for all users of the
sports center on weekends.
Contact: (+34) 91 211 55 48
servicio.medico@uem.es
• UNIVERSITY CARD
You must identify yourself to access
Universidad Europea services and
facilities.
• BANK
There is a branch of Banco Santander
located near Building B on the
Villaviciosa de Odón campus.
• OFFICE OF THE REGISTRAR
responsible for managing students’
academic records. Its entire staff is
available to our students to help with
whatever needs they may have during
their time at the university.
• STUDENT AFFAIRS
This department will deal with all your
needs in terms of your relationship with
the university: requesting certificates
and diplomas, changes in personal
details, enrollment, complaints, academic
enquiries and requests for university
services.

• CAREER AND PLACEMENT OFFICE.

You will find a wide selection of
internships to supplement your academic
training, as well as individual and group
activities aimed at increasing your
prospects for success in the job market
or developing your business idea and
helping you create your own company.
Located in Building E on the Villaviciosa
de Odón campus.

• UNIVERSITY DORMITORY
The Universidad Europea’s Leonardo
Da Vinci dormitories are located on the
Villaviciosa de Odón campus and can
house more than 550 people.

52
Table of contents
 6.4. and
Map of Madrid showing the locations of the Campuses
Clinics.

MAP WITH LOCATIONS OF THE ALCOBENDAS

CAMPUS AND VILLAVICIOSA DE ODÓN CAMPUS

MAP WITH MADRID LOCATIONS OF

THE UNIVERSITY DENTAL AND HEALTH CLINICS

University
Health Clinic

University
Dental Clinic

53
Table of contents
 OTHER USEFUL INFORMATION

CONTENTS

7.1. You want to open a checking account with a bank or savings bank.
Opening a bank account in Spain is the most To get more information about the
practical way to manage your money, and procedure for opening a bank account as an
does not require government authorization. international student, you should contact the
financial institution where you would like to
It is the easiest and safest way to control your open the account as well as our University’s
income and transactions while you are living in International Relations Office.
Spain. All banks accept foreign
customers. Generally, banks will ask for your In addition to opening an account, students
passport when you are opening an account, usually request a debit card so they can use
but some banks require other documents like ATMs 24 hours a day.
a certificate from the institution where you are
studying or your student ID card. If you are a
student under 26 years old you can get 7.1.1. Documents that you’ll need.
discounts and promotions on the commission
fees charged by the banks.
• NIE (Foreigner ID Number) or passport.
In Spain there are several types of financial
institutions, but the best known are banks • University Certificate stating that you
and savings banks, which effectively offer very are an enrolled student.
similar services. In terms of business hours,
banks are open from Monday to Friday in • Student Card.
the mornings as well as Saturday mornings
(except in summer when they have a reduced
schedule), while savings banks do not open
on Saturdays but are usually open one
afternoon during the week. They are usually
open to the public from 9:00 am to 2:00 pm

54
Table of contents
 7.2. Currency exchange.
You can exchange money at:
• Financial institutions (banks, savings
banks and credit unions). You can make
any transaction. They are the best option,
even though sometimes they charge high
commissions.
• Currency exchange shops.
There are different types:
- Shops only authorized to buy foreign bills
or travelers checks and pay out Euros.
- Shops also authorized to sell foreign bills
or travelers checks.
- Those that can also send and receive
foreign wire transfers.
If you need to make transactions other than
currency exchange, like loans in a foreign
currency, opening an account in a foreign
currency, etc. you must go to a bank to do so.
Most banks offer a currency exchange service,
but they are not required to provide it; the
service is free, like other bank services.

7.3. Cost of living in Madrid.

Make sure you have enough money to cover
the costs of your stay in Spain. For your basic
expenses (housing, food, electricity, heat,
transport, etc.) you will need between €800
and €1,000 each month. Useful information:

Room in a shared apartment €300-500

1/2 lb. of coffee €2.50
Cup of coffee at a bar €1.50
2 pounds of meat €10-20
Movie ticket €8
Can of Coca-Cola at the supermarket €0.55
Concert €12-40
Drink at a nightclub €8- €15
Dozen eggs €1.50
1 quart of milk €0.80
Baguette €0.80
2 pounds of potatoes €1.50
Newspaper €1.20
Meal at an inexpensive restaurant €15
Magazine €3
1 lb. of spaghetti €2.50
1 quart of olive oil €3.00

55
Table of contents
 What to do if you are robbed in Madrid. Who to call.
7.4.
Where to go.
Madrid is a safe city to live in and is also safe etc., you should call the general emergencies
for travelers who are visiting the capital. Just as number for Madrid (112) or go to a police
in any other country, if you are robbed, station to report the incident.

7.5. Lost and found. Procedure.

You should go to the Lost and Found Office Location and contact information:
which is responsible for managing all lost items
handed in by private citizens, taxis, •Address: Paseo Molino, 7, 28045
EMT, Metro, the post office, AENA and RENFE Madrid
within the Madrid city limits. This office keeps •Neighborhood / District:
the lost items for two years after they are LEGAZPI / ARGANZUELA
received. •Phone number: (+34) 91 527 95 90
•E-mail address:
objetosperdidos@madrid.es

7.6. How to send or receive a letter or package.

The postal service in Spain is provided by the If you wish to send a package, a money order
Sociedad Estatal de Correos y Telégrafos,
otherwise known as Correos. It provides or a telegram you must go to a post office.
universal access to postal services for all These offices also provide other services like
people located inside Spain, including sending telex and fax. You can also send faxes from
documentation, packages and money. most hotels, call shops and book/stationery
stores.
You can send letters from anywhere in Spain
to anywhere else in the world. You have to use You can also use a private courier company to
stamps, which you can buy in tobacco shops send your shipments inside or outside Spain.
or at post offices, where they will tell you how Here are a few of the popular ones: DHL,
much it will cost to mail your letter. Once you NACEX, SEUR, UPS, etc.
have paid for the stamp, you must put the
letter or postcard in a mailbox, which are found
on streets and in stations, airports and some
hotels. To find your nearest post
office or any other information you may need,
go to the Correos website or call the number
listed below.

56
Table of contents
 7.7. Useful links, addresses and telephone numbers.

Lost and Found Office: NACEX: 900 100 000(*)

(+34) 91 527 95 90 http://www.nacex.es/
objetosperdidos@madrid.es

Sociedad Estatal de Correos y Telégrafos SEUR: 902 101 010(*)

(Correos): 902 197 197(*) http://www.seur.com/
http://www.correos.es/

DHL: 902 122 424(*) UPS: 902 888 820(*)

http://www.dhl.es/ http://www.ups.com/

(*) Telephone numbers that begin with 800 or 900, and with 901 or 902, can only be called from inside Spain.

57
Table of contents
 ALL ABOUT MADRID. ACTIVITIES OF INTEREST.
8.1. Climate.
Visit the State Meteorology Agency website to
check the latest weather forecast and current
conditions. In general, Madrid enjoys a dry
continental climate.
You will note the changing seasons in the city.
As a reference, and to help you adjust to the
climate:
In winter it is cold, with freezing temperatures
at night and very occasionally a little snow.
Temperatures range between 40º F and 60º F.
8.2. Culture and entertainment.
Madrid is known for its rich cultural life,
nightlife and gastronomy, and offers many
activities such as conferences, theater, movies,
concerts, festivals and more. For up-to-date
information, visit the links listed in section 8.7:
Other useful websites like guiaspunto. com
(and its mobile app) have recommendations
about unique spots, and madriddiferente.com
provides a guide to Madrid’s bars, restaurants
58
Table of contents
CONTENTS
In summer the weather becomes very hot and
sunny with temperatures getting up to 95º F
during the day, but dropping to 70º F at night.
Spring and fall are the seasons with the most
rainfall. There are often short storms during the
warmest periods. Temperatures at this time
of year can range between 40º F and 75º F in a
single day.
and shopping. Finally, madrid.lecool.com
has a selection of interesting cultural and
nightlife events each day. You’ll find the best
exhibitions, films, concerts, recitals, festivals,
performances and other unusual activities,
as well as unique bars, restaurants and other
spots worth visiting.
You can visit several museums including
the Museo Nacional del Prado, the Museo
 Thyssen- Bornemisza and the Centro Nacional
de Arte Reina Sofía. Look at the culture tab
at http://www.esmadrid.com to get full
information about them, as well as other
cultural, nightlife and youth content.
Tirar cañas is much more than pouring beer
into a glass: there are few cities in which the
art of beer pouring is more debated than in
Madrid. Placing the glass, letting the beer
rest, the correct temperature, the foam,
etc. Explore the wonderful taverns in the
traditional neighborhoods of La Latina and
Lavapiés, true shrines to the caña and the
tapa, to enjoy this Madrid tradition.
In Madrid, getting together with friends
for a bite to eat can end up becoming an
endless tasting menu of the city’s exquisite
cuisine. Don’t miss the cocido madrileño stew,
a regional specialty, or the typically Spanish
street life that makes downtown Madrid such
a great place to be at night, a reflection of the
warm and welcoming nature of the city and its
people.
8.2.1. Cinemas and theaters.
In Madrid there is a wide variety of cinemas
and theaters. The most well-known are on
Gran Vía. Leisure guides have all the listings
8.2.2. Nightlife.
Here are some neighborhoods where you
can sample Madrid’s nightlife.
SANTA ANA – HUERTAS:
Right near Puerta del Sol is one of the most
popular areas for nightlife in Madrid.
It has theaters, beer halls, tapas bars,
restaurants and pubs that stay open until
late. The atmosphere is a mix of ages and
nationalities, but it is definitely a good
option if you don’t want to be moving
59
Table of contents
around between neighborhoods. Plaza
Santa Ana is the hub of the area, which
continues down Calle Huertas and the
surrounding streets.
MONCLOA – ARGÜELLES:
There is a young atmosphere at the tapas
bars from early in the evening until late at
night.
Located in the northwest of the city, it is
the quintessential university area because
it is very close to universities and student
residences.
MALASAÑA:
In times past it was the cradle of the
Madrid “movida” movement in the 1980s,
centered around the Plaza del Dos de
Mayo.
It is the city’s “alternative” area, with rock
bars and affordable prices compared to
other neighborhoods.
CHUECA:
Restaurants, bars and outdoor seating with
a lively cosmopolitan atmosphere right in
the center of Madrid.
Not so long ago it was one of those areas
to “avoid”, but since the early 1990s a
steadily growing gay community has been
largely responsible for changing the face
of the neighborhood, renovating buildings,
opening up new businesses and turning it
into what is now known as Madrid’s gay
neighborhood.
It centers around Plaza de Chueca. Its
Gay Pride festivals held in late June have
become famous.
 ALONSO MARTÍNEZ:
The hub is Plaza de Santa Bárbara, which is
surrounded by typical beer halls and pubs,
all with different atmospheres.
AZCA:
Located in one of the city’s most modern
areas, alongside Paseo de la Castellana and
near the Santiago Bernabéu stadium.
There are many basement clubs and pubs
in the neighborhood. Calle Orense is known
for its salsa bars and Avenida de Brasil for its
large nightclubs where people stay out until
morning.

8.3. Customs and opening hours.

About opening hours: it is common to go
to bed between 11 and 12 pm or even later,
though this doesn’t mean you don’t have to
get up at 7 or 8 in the morning.
The “siesta” is a very Spanish custom of having
a nap after eating lunch, although these days it
has fallen into disuse.
Shops normally close in the afternoon between
2 and 5 pm, but shopping centers stay open all
day from 10 am to 9 pm.
Breakfast: the Spanish breakfast is usually very
light. It often consists of coffee and toast.
Lunch: is the biggest meal of the day. It can
start between 2 and 3:30 pm. Dessert is often
fruit, as sweet desserts tend to be reserved for
special occasions.
Dinner: dinners are usually light and quick.
Dinner times range from 9 to 11 pm.

8.4. Map of the city.

Visit the following pages to find any address in
Madrid:
http://www.callejeromadrid.eu
http://www.gomadrid.com

60
Table of contents
 CO DE Calle a Paredes

LLE
Donoso C
ICTORIA Cortés Calle

Ángel
CA
G A Z TA M B I D E de Viriato MUSEO Gta. de

Calle
AMBIADOR Calle de Glorieta SOROLLA Emilio Castelar
Fdez.

Hilarión
de los
NSPORTES Ríos Pintor Sorolla Paseo General Martínez Campos

El
Cal

de
nzalo

Galileo

Miguel
Andrés

Coello
ETRO C. Go METRO

Serrano
Fernando El Católico Eloy IGLESIA

Guzmán
MONCLOA Glorieta alle Rafael Calvo

Maga

Jua
Blasco
de Quevedo C Calle
Calle

Calle
RUBÉN

Carden

SA
n de
METRO DARÍO METRO
CA

Calle

Calle

llanes
o Meléndez Valdés Plaza Gta. de
led QUEVEDO Eduardo Rubén Dario Dato Ca

NT
ob

Aus
Paseo
LL

Olavide

LANA
ARAPILES

al
DO
E

rez Pl. Conde

A
TRAFALGAR

tria
r
tié Calle

o
Rodríguez Valle Suchil

NAR
Gu Calle Gral. Arrando C. Jénner

agr
San

Call

Trafa
Pedro
no ARGÜELLES

a
Calle

an
Calle
Calle

ira

Calle

Alm
Pala
Calle

L
Cisnero

ch
ltam

e
Ca

BER
METRO

ASTE
lgar

Cova
Lu
Calle Carac

EN
lle

as

fox
M. de Riscal
uijo CALLE ALBERTOSAN BERNARDO METRO Glorieta
M.

M an
DE

Urq AGUILE
Calle
s de

de
GR
s

rubia
lle

Claudio
qué RA Ruiz Jiménez

uel
o Call

Ca
es Calle

LA C
e C ARR
uc de
de

Zurbarán

e
ANZ Glorieta

AC
Silv
S San

s
qu
ta A de Bilbao Calle
en
de

a Cru Du C. M. Mal
Bu CAL A L M AG R O

lle
tan

ela
z asaña
l

LA

IA
in LE S

Ca
el Qu PALACIO METRO
AGA

de
d
de

Plaza

O DE
DE LIRIA C. BILBAO STA Fernando El Santo
ARGÜELLES Divino Alonso Martínez

de
e

Pl. de las Pasto

nd

co
SAN
lle Comendadoras r ALONSO
Ca is CA
Tu

Pl. Dos METRO

Co

MARTÍNEZ
nc NOVICIADO LL
los

a
to

VENTURA Plaza
Fr Calle dede Mayo

PA S E
E
da
Fe

Calle

RODRÍGUEZ METRO la Palm MUSEO Sta. Bárbara GÉ

an
rra

M
y CUARTEL DE
Ví

la
Re MUNICIPAL

ej
PR

s
rn

METRO
teo NO
z

cto

nso
staño
ía
CONDE DUQUE Noviciado C. Ma
Fe

Espíritu V SERRANO
ez
r

INC

MUSEO Plaza de la A

Le
METRO
He

rge
San a n Plaza METRO
ígu

qu
L.

IGLESIA Calle Tesoro to TRIBUNAL S ROMÁNTICO

ros

C. Ca
Calle

A
er
Villa de París de Colón Jardines del
de
ES

lle
C.

odr

S. MARCOS

ica
e

C.
all Va

o
a Descubrimiento
A

l METRO
TEMPLO C.
V. R

C
er

lay

TOS
Pl. de de Pl. de COLÓN
ad

de BIBLIOTECA R E C O L E T

eza
DE DEBOD l J.

Pe
PLAZA DE s S. Ildefonso las Salesas
Amaniel

ye
M
Pr

Calle del Barquillo

Fuencaral
ESPAÑA Re UNIVERSIDAD lo JUSTICIA NACIONAL

rtal
CALLE

OLE
ad

MUSEO C P b
er

R.

Ho
Plaza METRO .d ez Pa C. Piamonte MUSEO
Barco

Parque de CERRALBO de España

a

Le e .

de

EC
le

a S ARQUEOLÓGICO
G ón
METRO
la ilv
al

la Montaña CHUECA C. Almirante

C

R Lu S
ja

de

E R

Calle
IGLESIA S. ANTONIO
Ba

A na Re
Leg

N C. co

Calle
DE LOS ALEMANES Calle Prim
C.

CIÓN let
San os
le

O D
ani
Re

E V RETIRO
al

T SENADO Ma rcos
C.
PE PÍO ÍA
lle

SANTO Desen
C

N
loj

CASA DE AMÉRICA
tos

E gaño Call MET

Ca

PRÍNCIPE PÍO C DOMINGO e

I (PALACIO DE LINARES)

E
METRO
V CALLAO I n f a

PAS
. CONVENTO DE LA METRO Red de ntas
CUESTA S Plaza de Plaza G R A N PUERTA
Jardines ENCARNACIÓN ola Sto. Domingo METRO del Callao GRAN VÍA San Luis
DE ALCALÁ
de Sabatini B METRO
C. de V Í A BANCO Plaza de ALÁ
BAILÉN

C. Grac DE ESPAÑA Cibeles A L C

CaC. Pr

ia IGLESIA DE
lle ecia

Pl. del
MONASTERIO REAL ACADEMIA SAN JOSÉ D E METRO
ra
nte

Plaza DESCALZAS REALES Carmen

Ca dos

de Oriente
BELLAS ARTES BANCO DE MUSEO MUSEO DE
Mo
rm

PALACIO REAL TEATRO Plaza METRO ÓPERA E SEVILLA ESPAÑA NAVAL ARTES DECORATIVAS
A L LMETRO C. de los Madrazo
en

SOL

O
C.

Isabel II C. d C

Calle
REAL el Ar SOL
Campo Plaza de enal METRO Puerta PRAD
del Moro la Armería del Sol
Plaza Carrera CONGRESO Pl. de BOLSA
COMUNIDAD San
Herradores MAYOR DE MADRID Jeró MUSEO la Lealtad MUSEO P
Carretas

PA L A C I O Plaza de z nim
o THYSSEN-
C.

CATEDRAL DE PLAZA u DEL EJÉRCITO E

S. Miguel MAYOR i Cr C O R T E S BORNEMISZA
LA ALMUDENA AYUNTAMIENTO l a CASÓN DEL
de rado
Echegaray

Plaza B
i
C. de

C . o . e l P BUEN RETIRO
PALACIO DUQUES Sta. Cruz lsa C Plaza de C. d

de
de Atenas DE UCEDA Sac PALACIO CA Sta. Ana CASA DE
la P

VIADUCTO ram DE STA. CRUZ LLE LOPE DE VEGA IGLESIA DE

ent C a
DE o p. Jerónima lle d
as

DEL

SEGOVIA n c e e LOS JERÓNIMOS

Co las
res

C. Segovia TIRSO
a

C DE MOLINA Huert
Jardines de Plaza de . a s
to

Co ANTÓN
CALLE

leg METRO MUSEO

nares La Paja
Rela

Las Vistillas iata MARTÍN

Alameda

illa ajalta
Pl. Tirso METRO
Moratín DEL PRADO
cos

d B de Molina Plaza C . d e
ieto n a aA
O

Alfonso

o v a Cabeza
CaCav e Alb
María

d Antón Martín
ncóli

ED

Re ue d
Lava

LATINA Duq Calvario

C.

Pl. Puerta
O
L

C.
Mela

C. Alm
TO

de Moros Pl. de a S.
Ild ATO
n METRO d
Gr

Real
PA S E

a n
piés

adén
Humilladero

C. Scisco Ru Cascorro comie

Ca són

efo
an

Ave

BASÍLICA DE Fra
n da En st
a ns CHA Jardín
Ribera

Me

i n
erná
lle

de

v o Botánico
SAN FRANCISCO a de F
Vía d

l n
ge que
a

ue
An

. Du
e

EL GRANDE Án . Sa
litr

a P
C.

C . t B n C. Moyano
S EMBAJADORES ta
Sa

C. Pl. del
s

C.

Plaza de
C.
de Curtidores

Emperador
Sa

C.

de
E

Isa
a

RO s e Lavapiés Carlos V C
LL
nF

t b
Palom

l
de

a e el
ND ero od rer
XII

C. Carn Calle
CA
Arga

mb METRO
METRO P.
ran

de

A C. R So LAVAPIÉS
de Arg
C.

SE PUERTA l umos CENTRO DE ARTE

cis
Pase

GO i TOLEDO So a ATOCHA IN
nzue

de

REINA SOFÍA FA
Em
c

el
Pa

VIA
o

ira HA NT
Vale

Glorieta METRO e M ino

o

baj

C
red
la

d a s T O A
Am

Puerta de Toledo ll e C . A
ZA

a l A
ado

es

ncia

C de D ATOCHA-RENFE ISABEL P.
RON . R
par

C I A METRO
BE

PERIAL s D C
r

A DE
LEN
e
es

PUERTA EMBAJADORES
ton
o

T A
CA

ESTACIÓN
Delicias

Po S
n DE TOLEDO O LEDO METRO
A . V A V
Glorieta RD
C.
Ca

Pl. los Ca ta. Elcano Murcia DE ATOCHA

DO

LA
Paseo

stián
lle

silda
de
Francisco de Embajadores
e Seba Vizcaya
eo Morano d
DE
LE

Pas e PA L O S
Ca

Call
Ca

cias
Olmos

DE MOGUER
lle

Aca
ÍA
TO
Impe

lle
Ca

Ca

AR
Ma

las de
las
Em
Ca
lle

METRO
én
Pa

la Frontera
lle

s
rial

Palo
rtín

Plaza de
lle
L

ba

de

Calle Áncora
LLE

ACACIAS
Al

au
se

Ortega y C.
z
jad
eja

A.

METRO
de
o

rel

de

Munilla PALOS DE
ST
nd

ore

o
de

e LA FRONTERA
Va
CA

s Cal
ro

le
de

Pa
s

Canarias
Erc

rga

Calle Tarragona
las

ERÓN Duma PIRÁMIDES AC AC I A S Glorieta AT

la

s
illa
lilla

Ál

s Glorieta
Sta. María
va

METRO Ca
de Pirámides lle Ferrocarril
Me

Es

ro

de la Cabeza
Pe

Calle Bustamante
Ca

Calle

M-30
pe
de

ñu
lle

Table of contents
ran

EO

Ciudad Real
ela
C.

Arg

RES PTE. DE TOLEDO

za

s
S

jale C. Ram
an

PA

v a Cal le Gral. Palanca írez Prad

ar o
da
 8.5. Tourist attractions.
de la Morería, the oldest in the world; Torres
8.5.1. Sightseeing in Madrid.
Bermejas where flamenco icon Camarón de la
Isla performed; the emblematic Café de
Culture can be found around every corner
Chinitas and the modern Las Carboneras are
in Madrid. You can find everything from the
some of the best examples.
countless art galleries in Chueca and Malasaña
to three of the world’s major museums on the
Closely related to flamenco is “La Fiesta
Paseo del Arte.
Nacional”: bullfighting. Madrid has the largest
and most important bullring in Spain: Las Ventas.
Located on Paseo de la Castellana are the
Museo del Prado, the world’s second largest
Sports have put Madrid on the national stage.
museum; the Museo Thyssen-Bornemisza,
Lovers of soccer can get a close look at the
the world’s largest private collection; the Centro
“churches” of Real Madrid and Atlético de
Caixa Fórum; the Mapfre Recoletos exhibition
Madrid.
center; and, of course, the Museo de Arte
Contemporáneo Reina Sofía, home to Picasso’s
In short, Madrid is a city that intermingles culture,
Guernica. The best way to visit these temples of
tradition, modernity and a different way of seeing,
art is with the Madrid Card, the official cultural
tasting and feeling.
card of Madrid with special entry to save you
from having to wait in lines. 8.5.2. Sightseeing around Madrid.

“The other Madrid” is without a doubt a magical
city that is full of history. Discover its mysteries:
the strange sounds of the Casa América, the
Casa de las Siete Chimeneas, and the “Fallen
Angel” sculpture, located exactly 666 m above
sea level in El Retiro Park, the green lung of the
city.
But Madrid is much more. Tour the plazas where
the Inquisition executed heretics, or explore the
city’s historical center and its most emblematic
sites: Puerta del Sol, Plaza de la Villa, Plaza
Mayor, San Miguel Market and the entire Los
Austrias neighborhood.
Art, flamenco and bullfighting are also essential
elements of Madrid and some of its main
attractions for visitors.
Madrid’s excellent road and rail connections put
it at under an hour from several monumental
cities. These include the former imperial capital
of Toledo.
You can also take a day trip to the El Escorial
Monastery, a masterpiece of Herreran artistry
in the town of San Lorenzo, or visit the medieval
cities of Ávila and Segovia on a single trip. It is
a region brimming with culture, including other
cities such as Cuenca with its “Casas Colgadas”
and its “Ciudad Encantada”, Alcalá de Henares,
with its magisterial cathedral, university and
Cervantes house museum; and Aranjuez with
its Royal Palace, a former summer residence of
Spanish royalty.

The most famous flamenco venues both

inside and outside Spain are in Madrid: Corral

62
Table of contents
 8.6. More useful information that you will need in Madrid.
Telephone calls electricity supply is 240 V and the plugs have
To call Madrid from your country of origin you three pins, you will need an adapter to use your
will need to dial Spain’s international calling code electrical devices.
0034 and the Madrid prefix 91 before the
landline telephone number. For example: 0034 Water
91 654 32 10. The water in Madrid is potable. It is perfectly
safe to drink.
Electricity
The electricity supply is 220 V in Spain and the
plugs have two round pins. If you come from the
United Kingdom or Ireland, where the

8.7. Useful links, addresses and telephone numbers.

State Meteorology Agency: Other useful pages:

http://www.aemet.es/ http://guiaspunto.com/
http://madriddiferente.com/
GUIDES FOR MADRID TOURISM AND http://madrid.lecool.com/
NIGHTLIFE:
MADRID CITY COUNCIL WEBSITE:
Websites with free activities in Madrid: http://www.madrid.es/
http://www.esmadrid.com/
http://www.madridgratis.net/ COMMUNITY OF MADRID TOURISM:
http://madridfree.com/ http://turismomadrid.es/

63
Table of contents
 USEFUL ADDRESSES AND TELEPHONE NUMBERS

CONTENTS

9.1. List of important addresses and telephone numbers.

Information about procedures for entering Municipal Police
Spain. 092
Ministry of the Interior
900 150 000(*) Fire department
080
Public information (Madrid City Council)
010 Community of Madrid emergencies, fire
department, national police, municipal police
Public information 112
(Community of Madrid)
012 Medical emergencies (Insalud)
061
Spanish Government Information
060 Red Cross
www.060.es 902 222 292(*) - (+34) 91 522 22 22

Telephone information service 24-Hour Pharmacies

11818 010

International telephone information service Traffic information

11825 011

Civil Guard Traffic police reports

900 101 062(*) 902 508 686(*)

National Police Lost and Found

091 (+34) 91 527 95 90

64
Table of contents
 Taxi Youth Institute (INJUVE)
(+34) 91 447 51 80 - (+34) 91 371 21 31 C/ José Ortega y Gasset, 71
(+34) 91 405 12 13 - (+34) 91 547 82 00 28006-Madrid
Telf.: (+34) 91 363 77 00
Transportation information service http://www.injuve.mtas.es
012
Regional Youth Information and
Adolfo Suárez Madrid - Barajas Airport Documentation Center (CRIDJ)
902 404 704(*) - (+34) 91 321 10 00 Pº de Recoletos 7-9, planta baja
28004 - Madrid
RENFE (Train) www.madrid.org/inforjoven
902 240 505(*) correo.cridj@madrid.org
Telf.: 901 510 610(*)
EMT Buses
902 507 850(*) - (+34) 91 406 88 10 Sol Youth Information Office
Estación de metro Sol, vestíbulo principal
South Bus Station Horario: lunes a viernes, de 8.00 a 20.00 h
(+34) 91 468 42 00 ininterrumpidamente.
Telf.: (+34) 91 521 95 11
Metro
902 444 403(*) – (+34) 91 779 63 99 Embassies
Información diplomática de lunes a viernes de
Community of Madrid Tourist Office 9:00 a 14:00 horas facilita información sobre las
902 100 007(*) sedes diplomáticas en España y de España en el
extranjero.
Madrid Tourist Office Telf.: (+34) 91 379 96 00
902 100 007(*) www.embajada-online.com

(*) Telephone numbers that begin with 800 or 900, and with 901 or 902, can only be called from inside Spain.

65
Table of contents