Quick guide for activating eSIM on iPhones:

Convert your Jio physical SIM to eSIM or transfer Jio eSIM from one device to
another device
iPhone models equipped with eSIM:

Sr. No Models
1 Apple iPhone XR
2 Apple iPhone Xs Step 1- These iPhone models equipped with
3 Apple iPhone XS Max eSIM allows you to convert your Physical Jio SIM
4 Apple iPhone 11 to eSIM or existing Jio eSIM to eSIM
5 Apple iPhone 11 Pro
6 Apple iPhone 11 Pro Max Note : For Apple devices eSIM is supported on
7 Apple iPhone SE (2nd generation) iOS version 12.1 or higher, please upgrade to
8 Apple iPhone 12 Mini latest software version on these eligible
9 Apple iPhone 12 handsets and make it eSIM ready
10 Apple iPhone 12 Pro
11 Apple iPhone 12 Pro Max
Step2:
Send SMS GETESIM <32 Digit EID> <15 Digit IMEI>
to 199 from your device having active Jio SIM

Please refer upcoming steps on how to get details of

EID and IMEI
To get information about IMEI and EID, tap settings then tap on About phone for EID and IMEI
Step 3 : Once you have shared the details of IMEI and EID on 199, you will receive the 19 digit eSIM number and eSIM profile configuration details. Along
with that you will also receive a Push Notification on your IPhone depending on your device settings which can be referred later to configure the profile
on your device . If no notification received on your device or you missed the notification, don’t worry refer the ongoing steps

( Profile configuration or Data Plan Installation on device can be done post completing all the steps mentioned ahead.
Step 3 : After receiving the 19 digit eSIM number and eSIM profile
configuration message, type SIMCHG <19 digits eSIM number>
and send to 199
Step 4 : An update on eSIM
processing will be shared with you
after 2 hours.

Once you have received the

message, share your confirmation
by sending ‘1’ to 183 as SMS.
 Step 5 : After sharing confirmation on SMS, you will
receive an automated call on your Jio number
requesting to share the 19 digit eSIM number.

Keep your 19 digit eSIM number handy for this step.

Once you have shared the correct eSIM number,

confirmation of successful activation of services on
your new eSIM will be shared through SMS.

At this stage, your existing SIM will stop working and

you need to configure your eSIM to use the services

Please Note:
 If all the steps mentioned above are not completed within 6
days, your request will get auto cancelled on the 7th day. In
order to activate eSIM, you can initiate a fresh request again.
 Your request will not be initiated if incorrect details are
shared.
You are just one step away to activate eSIM. To complete the activation process, eSIM profile needs to be
configured on your iPhone Device. Please ensure that your Phone is connected with Wi-Fi network or via
any Mobile Hotspot during this process.

Please Note : Follow any of the steps given as visible at your end to install Data Plan or configure eSIM profile on your
IPhone
If below PUSH Notification is Tap on the notification and Select Add Data Plan to
reflecting on your device select install data plan Confirm the new mobile
option plan addition
 Incase no notification
reflecting on your device
Screen. Go to Settings, Select
Jio Data Plan Ready to be
installed
Select Add Data Plan to Jio eSIM gets successfully
Confirm the new mobile plan activated and is reflected as
addition SECONDARY in Mobile Data
 Incase notification not Select Add Data Plan Select the reserved Jio Select Add Data Plan to
reflecting in Device Data plan that will Confirm the new mobile
screen or Settings screen, reflect on your screen plan addition
Then Select Mobile Data
Selected Data plan addition in Select Continue to Confirm the Jio eSIM gets successfully
Progress new mobile plan addition activated and is reflected as
SECONDARY in Mobile Data
Do Not Perform this action

Do not select “Remove Data Plan" option from settings as this

will permanently delete the eSIM profile. If you have
unknowingly removed it then please visit your nearest Jio
Store, Reliance Digital or Jio Retailer with your Proof of Identity
& Photograph to get the eSIM profile configured again on your
handset. To locate your nearest Jio Store, login to MyJio app
Congratulations ! Your Jio eSIM services is successfully configured on your iPhone.
Thank You!