Professional Documents
Culture Documents
Travel Agency Agreement
Travel Agency Agreement
Address: _______________________________________________________________________
E-mail: ________________________________________________________________________
- Arrangements for the seating can be requested to the travel agency’s wants and need (for example:
lesehan only or tables with chairs only). If there are no request, then the seating will be arranged by
WARUNG NASI AMPERA. Seating changes on the day of the booking can be made based on the
seating availability.
- The PRASMANAN program means that the travel agency’s customers can pick and choose their food
normally like a regular WARUNG NASI AMPERA customers and will be accounted for everything they
choose. The only difference is that the exclusive travel agency discount will apply. The travel agency’s
customers will dine in the reserved seating.
- The Dine-In PACKAGES program means that the travel agency’s customers will be immediately
escorted to their reserved seating and will be served the chosen menu packages that have been
ordered. They can pick and choose their own salad/lalab and sambal but not other food/drinks. If
they want to order more food or drinks, then they have to pay more accordingly.
- The Take Away RICE BOX program means that the food will be served in boxes designed for on road
dining. We assume that the customers will not eat the rice boxes on site, so the travel agency is
required to pick up the rice boxes on the set time and date from the specific branch.
- If the PRASMANAN program is chosen, if the number of customers that is brought is less than 10% of
the listed number, then the travel agency will have to pay a fee of IDR 300,000 on the day of specific
visit/booking.
- If the PACKAGES and/or RICE BOX program is chosen, then it is required for the travel agency to make
a 50% down payment in advance, and pay the rest of the other 50% payment after all products are
received by the customers. There are no refunds or returns.
- Under the program of RICE BOX, the person in charge of the travel agency is required to check the
completion of the orders with the branch manager of the specific WARUNG NASI AMPERA branch
before taking the orders away. Making sure that the menu is as what is ordered, the quantity of order
is correct, and so on. The branch manager needs to document that all of the orders are correct. If
there are some problems with the orders, then WARUNG NASI AMPERA is required to fix it/them
with haste on that day before the travel agent takes the orders away.
- If under the program of RICE BOX there was some kind of mistakes or problems even after the
checking proses such as incomplete components in some of the rice boxes, defective products, or late
to finish the orders on the agreed pick-up time, then WARUNG NASI AMPERA will have to give some
kind of compensation. The compensation could be, but are not limited to, a super exclusive discount
for the next booking of the travel agent in issue, a formal apology form WARUNG NASI AMPERA,
and/or even a 50% cost cut on the problematic order depending on the severity of the mistake. For
this to take place there must be a prove of the mistake(s) such as pictures and testimonies
(complaints) from the customers involved in the specific order.
- If the travel agency shows up late for dine-in bookings, there will be a late fee of IDR 100,000 per
hour (per 60 minutes) that they are late for, that needs to be paid on the specific day of visit/booking.
- If the travel agency is a no show on the agreed date and time, there will be a penalty fee based on
how big the booking is that needs to be paid, with 3 days grace period starting from the booking date.
If the travel agency is a now show for 3 times, then the contract will be terminated.
- Both parties need to respect each other and treat each other politely and professionally. If not, then
the issue should be addressed.
Yes No
(Signature & Name) (Signature & Name) (Signature & Name)
TRAVEL AGENT OWNER / DK MGT BRANCH MGT