A 150.

xx Service Black/ITU Cartridge Motor Error on a Document

ID:SO5407
Lexmark C54x and X54x Series Printer
Usergroup :External

02/06/12
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Lexmark C540 Lexmark C543 Lexmark C544

Lexmark C546 Lexmark CV540 Lexmark CV546 Lexmark X543
Lexmark X544 Lexmark X546 Lexmark X548

Problem

C54x; X54x; 150; 150.00; 150.01; 150.02; 150.03; 150.04; 150.05; 150.06; 150.07; Error: "150 Motor Error"; Error:
"150.00 Motor Error"; Error: "150.01 Motor Error"; Error: "150.02 Motor Error"; Error: "150.03 Motor Error"; Error:
"150.04 Motor Error"; Error: "150.05 Motor Error"; Error: "150.06 Motor Error"; Error: "150.07 Motor Error"; Error:
"150.xx Motor Error"; 150 Motor Error; 150.00 Motor Error; 150.01 Motor Error; 150.02 Motor Error; 150.03 Motor
Error; 150.04 Motor Error; 150.05 Motor Error; 150.06 Motor Error; 150.07 Motor Error; 150.xx Motor Error; 150
Service Error; 150.00 Service Error; 150.01 Service Error; 150.02 Service Error; 150.03 Service Error; 150.04 Service
Error; 150.05 Service Error; 150.06 Service Error; 150.07 Service Error; 150.xx Service Error; 150 Service Black
cartridge Error; 150.00 Service Black cartridge Error; 150.01 Service Black cartridge Error; 150.02 Service Black
cartridge Error; 150.03 Service Black cartridge Error; 150.04 Service Black cartridge Error; 150.05 Service Black
cartridge Error; 150.06 Service Black cartridge Error; 150.07 Service Black cartridge Error; 150.xx Service Black
cartridge Error; 150 Service ITU Error; 150.00 Service ITU Error; 150.01 Service ITU Error; 150.02 Service ITU Error;
150.03 Service ITU Error; 150.04 Service ITU Error; 150.05 Service ITU Error; 150.06 Service ITU Error; 150.07
Service ITU Error; 150.xx Service ITU Error; 150 Service Black/ITU Error; 150.00 Service Black/ITU Error; 150.01
Service Black/ITU Error; 150.02 Service Black/ITU Error; 150.03 Service Black/ITU Error; 150.04 Service Black/ITU
Error; 150.05 Service Black/ITU Error; 150.06 Service Black/ITU Error; 150.07 Service Black/ITU Error; 150.xx Service
Black/ITU Error; 150 Service Black/ITU cartridge Motor Error; 150.00 Service Black/ITU cartridge Motor Error; 150.01
Service Black/ITU cartridge Motor Error; 150.02 Service Black/ITU cartridge Motor Error; 150.03 Service Black/ITU
cartridge Motor Error; 150.04 Service Black/ITU cartridge Motor Error; 150.05 Service Black/ITU cartridge Motor Error;
150.06 Service Black/ITU cartridge Motor Error; 150.07 Service Black/ITU cartridge Motor Error; 150.xx Service
Black/ITU cartridge Motor Error; Printer not responding; Printer not working;

Solution

Overview

150.xx Black/ITU Cartridge Motor Errors of this type often require a service call. However, in many cases
this error is caused by packing material not completely removed from the black toner cartridge. Please attempt
a resolution of this issue before contacting Lexmark for service by doing the troubleshooting step detailed
below.

Troubleshooting

For Lexmark C54x Series Printers

Steps Actions Image

1 Power off the printer. No Image
Wait for 30 seconds, then power on the printer again.
Did the error message return?

Yes: Continue to Step 3 or go to Contacting Lexmark.

No: Print a test page. If the page prints, continue normal use of
2 No Image
the printer. Observe it for the next few days to see if the 150.xx
error returns.

Note: Skip this step if you have already tried powering the printer
on and off, and proceed to Step 3.
3 Power off the printer again. No Image
 4 Open the top door by sliding the button forward.

Click here to enlarge.

Remove the black toner cartridge by lifting the handle, and then gently
5
pull it away from the imaging kit.

Click here to enlarge.

Align the black toner cartridge, and then press it down until it clicks
into place.

6 Note: If this is a newly installed printer, remove any remaining packing

material from all sides of the toner cartridge. Any red or orange
plastic, plastic film, or cardboard must be removed from the cartridge
for it to function properly.

Click here to enlarge.

Close the top door and then power on the printer again.
Did the error message return?

7 Yes: A service call may be required. Please contact Lexmark

Technical Support for assistance.
No: Print a test page. If the page prints, continue normal use of
the printer. Observe it for the next few days to see if the 150.xx
error returns.
Click here to enlarge.

For Lexmark X54x Series Printers

NOTE: The images in the following table shows the Lexmark X543/4/6 models. However, these directions
also apply to the Lexmark X548 models.

Steps Actions Image

1 Power off the MFP. No Image
Wait for 30 seconds and then power it on again.
Did the error message return?

2 No Image
Yes: Continue to Step 3 or go to Contacting Lexmark.
No: Print and scan a test page. If the page prints, continue
normal use of the printer. Observe it for the next few days to
 see if the 150.xx error returns.

Note: Skip this step if you have already tried powering the printer
on and off, and proceed to Step 3.
3 Power off the MFP again No Image

4 Open the top door.

Click here to enlarge.

Remove the black toner cartridge by lifting the handle and then gently
5
pull it away from the imaging kit.

Click here to enlarge.

Align the toner cartridge. Then press it down until it is all the way into
the slot.

6 Note: If this is a newly installed MFP, remove any remaining packing

material from all sides of the toner cartridge. Any red or orange
plastic, plastic film, or cardboard must be removed from the cartridge
for proper functioning.

Click here to enlarge.

Close the top door, and then power on the MFP again.
Did the error message return?

7 Yes: A service call may be required. Please contact Lexmark

Technical Support for assistance.
No: Print and scan a test page. If the page prints, continue
normal use of the MFP. Observe it for the next few days to see if
the 150.xx error returns.

Click here to enlarge.

NOTE: Ensure that all suggested troubleshooting steps listed above were followed . If issue persists after performing
the steps mentioned, there may be an issue within the firmware code of the machine. It is recommended that you
download and install the latest printer driver. It is also recommended that you check or confirm your current printer
and network code levels before contacting Lexmark. To do this click the printer model below to download its latest
code.

For Lexmark C540/C543/C544

For Lexmark C546
For Lexmark X543/X544
For Lexmark X548

IMPORTANT! If you do not feel comfortable in attempting this procedure, please contact Lexmark Technical
Support for a step-by-step walk-through, or to arrange for a service call.

Contacting Lexmark:

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for
support, you will be asked for your machine/model type and serial number (SN). If you need help
locating these, please click here, (C54x / X54x).

Please call from near the printer in case the technician on the phone asks you to perform a task involving the
printer.