The Top 10 Strategic Technology

Trends for 2017 – The Rise of the

Intelligent Mesh Platform

Cassio Dreyfuss
Research Country Leader, Brazil

CONFIDENTIAL AND PROPRIETARY

This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain
information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates.
© 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
 MESH INTELLIGENT MESH
Conversational Systems Advanced Machine Learning & AI

Augmented & Virtual Reality Intelligent Apps

Digital Twin Intelligent Things

INTELLIGENT MESH PLATFORM

Digital Technology Platforms Mesh App & Service Architecture

1
Blockchain & Distributed Ledger
© 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
Adaptive Security Architecture
 The Mesh

>21B
connected IoT sensors and or more conversational
25
endpoints deployed by 2020 AI systems by 2018

#GartnerSYM
2 2 © 2017
CONFIDENTIAL
Gartner, Inc.AND
and/or
PROPRIETARY
its affiliates. AllI rights
© 2016reserved.
Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
 Conversational Systems: The Mesh Is Dynamic and Pervasive

The Mesh:
Work
Exploiting Car
Home
heterogeneous
connections A Shifting Set
of Endpoints

With
At the Game
New Requirements: Thing Person Environment
Customer

■ Platforms
■ Interfaces
■ Solution Approaches Restaurant
Away

■ Security
Retail
3 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
 Conversational Systems: The Post-App Digital Mesh Experience

Chatbots and Personal Assistants as

conversational Intermediaries

Xiaomi Siri Cortana Amazon’s

Alexa
… just the beginning

4 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

 Conversational Systems: The Mesh Drives New User Experience Design

Multiple
Devices & Complexity and resource
Spaces
Conversational Expanded I/O utilization are hidden
Channels behind it
Contextual Apps
and Services

Personalized for Each

The Experience Attributes
Collaborative Task and Behavior
Seamless
■ Rich
Across the Dynamic ■ Dynamic
Device Mesh
■ Contextual
Ambient Tasteful ■ Intuitive
Contextual
■ Personal
■ … and Sponsored!
5 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
 Virtual and Augmented Reality: It Creates an Immersive Digital World

Explore Your Trip Plan Your Home Project Game Your Reality

Mobile
HMD
6 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
 Virtual and Augmented Reality: Enabling Digital Business Moments and Models

VR and AR can be used in many, many ways. The limit is your creativity

Simulated or Surrogate Experiences “Immersive” Design

■ Education ■ Biology, chemistry, materials
■ Therapy ■ Engineering, architecture
7 ■ Risky or inaccessible environments
© 2017 Gartner, Inc. and/or its affiliates. All rights reserved. ■ Arts, entertainment
 Digital Twin: Blending the Digital and Physical Worlds

A dynamic software model of a thing or system that relies

on sensor and other data sources to understand its state
and respond to changes. It includes a combination of:

metadata
condition or state
event data
analytics
8 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
 Digital Twin: The IoT Revolution Heightens the Potential

Two current examples from GE

■ The models operate as their real life counterparts

■ They are used in remote analysis processes
9 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
 Intelligent Mesh
Applied AI will be a primary battleground
for service providers through 2020.

By 2020, 20% of enterprises will employ

dedicated people to train neural networks.
#GartnerSYM
10 10© 2017
CONFIDENTIAL
Gartner, Inc.AND
and/or
PROPRIETARY
its affiliates. AllI rights
© 2016reserved.
Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
 Artificial Intelligence and Machine Learning

Artificial Intelligence
A field of study of
“intelligent agents”, that is,
a device that perceives the
environment and takes
action.

Machine Learning
The ability of a computer to
“learn” without being explicitly
programmed.
11 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
 Artificial Intelligence and Machine Learning Initiatives

Functional Perspective
■ Defines well-scoped purposes
■ Deals with complexity
■ Understands, learns, predicts, adapts
■ Acts autonomously
Technical Perspective
■ Evolution of data science
■ Model-driven, content as code
■ Content mgmt. & inference engines
■ Context-driven and event-driven
12 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
 Intelligent Apps and Intelligent Things: Intelligence Anywhere and Everywhere

Physical

Intelligent Sensors Robots

Inconspicuous

Smart Appliances Drones

Apparent
Smart Medical Devices Autonomous Vehicles

Operational Applications Advanced Chatbots

Smart Security & Ops Virtual Assistants
Smart Enterprise Apps Smart Advisors

13 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

Virtual
 Intelligent Everything: Assistants, Advisors, Operators, Managers and Helpers

14 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

 Intelligent Apps and Things: Distributed, Collaborative Intelligence

SAAB-Embraer Collaboration: Gripen NG in Brazil

Tecnodefesa

Each pilot and each plane do their part;

The squad, collectively, has all the intelligence
15 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
 Intelligent Mesh Platform
Enterprises and governments will participate
in digital ecosystems
Each enterprise and government will move
to an intelligent mesh platform.
Because it makes sense.
#GartnerSYM
16 16© 2017
CONFIDENTIAL
Gartner, Inc.AND
and/or
PROPRIETARY
its affiliates. AllI rights
© 2016reserved.
Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
 Digital Technology Platforms: Conversational AI-Powered Platforms

Conversational AI and IoT 2017 onward

Mobile and Cloud 2007-2016
Internet and Web Applications 1998-2006
Client/Server and GUIs 1990s
PCs and File-Sharing LANs 1980s
Minicomputers 1970s
Mainframe Systems 1960’s

Can you imagine how many different resources come into play when, without
moving your eyes away from the game on TV, you say “Alexa, order my pizza”?
17 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
 Blockchain and Distributed Ledger: An Emerging Digital Platform

 Mechanism for adding trust in an

untrusted environment
 An irrevocable record of significant
data and events, such as monetary
transactions, property records or
other valued assets
 Not just a passive data record, but
it can optionally add dynamic
programmed behavior to events

18 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.

 Adaptive Security Architecture

Four Classes of Security Tools

■ Predict
■ Prevent
■ Detect
■ Respond

Continuous monitoring

Supported by BI, Analytics, Algorithms, AI…

19 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner’s Business Approach to Intelligent Mesh Platforms
Partners
Ecosystems Platform
Customers Employees

Information
Customer Intelligence Information
Experience Systems
Platform Platform

A platform is a business-driven framework Each building block is an integrated set of

that allows a community of players to resources characterized by shared
share digital processes and capabilities. information and process interdependency

IoT Platform
20 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
Things
 PLANNING ARCHITECTURE
Develop strategic planning as Create a strong corporate
a continuous activity. Define as architecture program. Develop
parallel priorities surviving in a a roadmap to move from where
difficult scenario and moving you are today toward your
toward a future platform. intelligent mesh platform.

GOVERNANCE
Define governance as a management tool to support
relationships, collaboration and leadership. Define as
objectives: alignment, integration and coordination.
21 © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
 The Top 10 Strategic Technology
Trends for 2017 – The Rise of the
Intelligent Mesh Platform

Cassio Dreyfuss
Research Country Leader, Brazil

CONFIDENTIAL AND PROPRIETARY

This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain
information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates.
© 2017 Gartner, Inc. and/or its affiliates. All rights reserved.