Process Innovation in

Bank Mandiri
SG-8
 KM Framework

Business KM Objective
Root Causes Action Critical Knowledge Infrastructu
Issue
People Process re /
Technology

Process ● Data is still ● Build an automation ● An automation ● Streamline ● Credit ● Developme One Stop
manually system that is more system that is processes Analyst nt of data Platform &
analyzed efficient in the process of convenient for efficiently ● R&D processing Database
● Data is not gathering, analyzing, and operators and clients and precisely Engineer automation
submitted at one submitting data to use ● Speed up systems (I)
time ● Develop the manual ● Automation system and prevent ● The
book regarding the data intelligence capable of delays in training for
list processing data data the credit
● Develop the training for appropriately submission analyst (I)
the credit analyst to be ● Information
able to use the system flow to the
Lead ● Set the deadline for the client (E)
Time in client to submit all the ● R&D (I)
data
Credit
Approval
Systems
in Bank People ● The credit ● Employees’ initial and ● The analysts should To simplify the ● Credit ● Intensive ● Class
analyst pace and specialized training and know the process and time Analyst training (I) ● basic
Mandiri ability to analyse monitoring effectiveness and the for decision ● Human ● Regular credit
and finish the ● Hiring system efficiency of work will making in Credit Resource committee module
work is low development (hiring influence the business application Team meeting (I) ● internet
● Low of highly skilled employees) output ● Knowledge
knowledge ● Developing annual ● Time management sharing (E)
efficiency performance appraisal knowledge and skill
● Inequality of and evaluation for the ● Basic credit
analyst's ability analysts knowledge
● Problem solving and
critical thinking
knowledge and skill
 KM Framework
KM
Business Critical
Root Causes Action Objective
Issue Knowledge Infrastructure
People Process
/ Technology

Equipment An outdated ● Install new ● Speed up data To make sure all ● Credit ● Buying ● Computer
technology technological software processing data is Analyst selective ● Internet
system leads in managing data ● Provide big accessible ● Top equipment ● Supported
insufficient ● Equipping up to date data in secure everywhere in Management (E) softwares
time to technology platform fast paced ● IT Support ● Updating
accomplish ● Shifting some of ● Efficiency environment. software (E)
projects technology to web- working system
based platforms ● Employee
● Training the analyst to productivity
use the new system

Lead Time Management Top level ● Acknowledge the Effective credit ● Shorten the ● Credit ● Intensive Communication
management Directors who are committee meeting credit Analyst communicati Application (E-mail,
in Credit
schedule that capable of making the decision ● Department on (S) Whatsapp, Outlook
Approval varies credit approval making time Head ● Document Schedule)
Systems in decision ● Enabling ● Directors ation (E)
● Summarize the accurate
Bank number of meeting for decision-
Mandiri each period making by
● Acknowledge the capable
directors’ schedule directors.
● Looking for a
replacement director if
the director is
unavailable