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  • Engaging Activity 1: Guess Service Cycle

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    Glamour Kie Portales
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    The document outlines the stages of the Guess Service Cycle, including pre-arrival, arrival, occupancy, and departure. It lists example activities that occur during each stage such as reservation, registration, safe deposit, and bill settlement. It also lists the sub-departments responsible for activities in each stage, such as reservations, reception, cashier, and bell desk. The task is to fill in the activities and sub-departments for each stage of the guest service cycle.

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    Accom. EA1

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    The document outlines the stages of the Guess Service Cycle, including pre-arrival, arrival, occupancy, and departure. It lists example activities that occur during each stage such as reservation, registration, safe deposit, and bill settlement. It also lists the sub-departments responsible for activities in each stage, such as reservations, reception, cashier, and bell desk. The task is to fill in the activities and sub-departments for each stage of the guest service cycle.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    7 views1 page

    Engaging Activity 1: Guess Service Cycle

    Uploaded by

    Glamour Kie Portales
    The document outlines the stages of the Guess Service Cycle, including pre-arrival, arrival, occupancy, and departure. It lists example activities that occur during each stage such as reservation, registration, safe deposit, and bill settlement. It also lists the sub-departments responsible for activities in each stage, such as reservations, reception, cashier, and bell desk. The task is to fill in the activities and sub-departments for each stage of the guest service cycle.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 1

    Santos, Bianca Gliennalyn L.

    November 29,2020
    TMPE5-Accommodation Operations and Management BSTM II-A

    Engaging Activity 1: Guess Service Cycle


    Presented below are stages of Guess Service Cycle. Your task is to fill out the
    activities and the sub-departments that are responsible for the stages of the cycle. (20
    points).

    STAGES ACTIVITIES SUB- DEPARTMENT


    CONCERNED

    Pre-arrival Reservation, Reconfirmation, Pick Reservations


    up request, Pre-Arrival Letter

    Arrival Doormen, Bell Desk, Travel Desk, Reception/


    Registration, Room Assignment, Issuing Registration/ Bell
    of key, Baggage handling, welcome Desk
    letter

    Occupancy Safe deposit, telephone calls, Cashier/ Concierge


    concierge, travel desk, currency
    exchange, Mails

    Departure Bill Settlement, key return, bell desk, Cashier/ Bell Desk/
    travel desk, concierge, check out, Travel Desk
    Thank you letter

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