Tema 2 - Parte 1

22/3/2020 https://educacionadistancia.juntadeandalucia.es/cursos/blocks/recopila/recopila.php?
id=497&dopt=1
TRAVEL ARRANGEMENTS. Session 1.- Booking a flight
Caso práctico
0:00 / 0:00
Read the text and listen to the situation.
Tomás
Tomás phones a travel agency to book their flight to London.
Anthony: Sunset Travels. Anthony speaking. May I help you?
Tomás: Ah yes, hello. I’d like to enquire about flights to London from Jerez airport in Cadiz, please. Two people are travelling on a business trip during the middle of next month. – Monday 15th
until Thursday 18th. I need information about flight availability and prices.
Anthony: Right. Let me check. You said two people are travelling. Do you prefer economy, business or first class?
Tomás: Both of us will go business. Is there any discount rate for regular customers this month? I´m calling from Bodegas Holden.
Anthony: I think we still have a 10% for more than ten bookings a month, but I can check that for you. Will this be one way or return?
Tomás: Return.
Anthony: Okay, …There is a direct flight ..Jerez-London to Stansted Airport.
Tomás: How much is that?
Anthony: That´s 140 euros.
Tomás: Does the price include airport taxes?
Anthony: Yes, that´s the final price.
Tomás: Could you tell me the flight times?
Antony: Well, departure time is 20:55 and arrival time is 22:40. As for the return, you leave London at 16:40 and get to Jerez at 20:30.
Tomás: Sorry. 20:30, you said?
Anthony: That´s right.
Tomás: Okay, do you mind if I book it provisionally for now and I'll call you back later to confirm?
Anthony: That's fine, sir. May I have your name, please?
Tomás: Tomás Lara.
Anthony: L, as in London, A-R-A. Is that correct?
Tomás: That´s right.
Anthony: Can I help you with anything else? Hotel booking or car rental? We offer very good rates.
Tomás: No, thanks. That's all for now. I´ll call you back later this evening.
Think about it
When travelling by air, we must first purchase a flight ticket that allows us to fly to our destination. There are a number of available options for us to choose from. To get the most out of your travel
experience it is important to understand these choices and how they work.
Could you explain the differences among these flying tickets? Which flight will provide more legroom or snacks? Use the net to help you.
One-way ticket
Return/ round trip ticket
First class ticket
Business class ticket
Economy ticket
Direct flight ticket
Stopover ticket
Mostrar retroalimentación
Materiales desarrollados y actualizados por el profesorado de la Junta de Andalucía

Prof: Gema María Casillas Lara
Diego Jesús Guerrero Aragón
Aviso legal
https://educacionadistancia.juntadeandalucia.es/cursos/blocks/recopila/recopila.php?id=497&dopt=1 1/15
22/3/2020 https://educacionadistancia.juntadeandalucia.es/cursos/blocks/recopila/recopila.php?id=497&dopt=1
1.- What to say.
“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, and there you will always long to return.”
Leonardo Da Vinci
The situation
Tomás will have to travel to London with Mr Powel and there are quite a few arrangements he has to make in advance, so that everything goes well.
Read the text and find out.
Secretaries are often the ones in charge of making travel arrangements for other members of the company. They know how to make flights and hotel reservations, keep travel documents in order -passports, credit
cards, travel cheques…etc. But do secretaries know what to carry on a business trip? Sometimes promotions or offering to travel along with managers come unexpectedly.
Some travel arrangements before the trip are:
Finding out how much credit you have on cards, -we never know how
much money we may need; saving important numbers on the mobile – the
travel agency’s number, emergency numbers, etc; checking the frequent flyer
program, perhaps we have accumulated enough mileage to travel first class;
printing our flight confirmation in case the book system fails.
Mike Brocklebank. AIRBUS A319-131 BRITISH AIRWAYS

(CC BY-NC)
What should we put into our suitcase?
Business people are normally in a hurry; that´s why many of them only take carry-on luggage and prefer not to check-in anything. Luggage carriers or suitcases with built-in wheels can be very useful for long
walking in airports. Comfortable shoes may also help.
In order not to forget important things, using a packing list has proved useful to many people. Some important items we should carry are:
Business cards: we never know when we can make new contacts.

A small amount of money: we may have problems to find an ATM or find that credits are not accepted.
Travel toiletries: shower gel, deodorant, shampoo, toothpaste, comb, brush ..are not always provided by hotels.
An interesting book or magazines to read in case our flight is delayed or just to relax during long trips.
Extension cord for our laptop.
A map of the town we are travelling to; we must know where our hotel and workplace are located.
A folding umbrella.
Earplugs for snoozing on airplanes.
One suit and several blouses; shirts or ties to change its look. They should resist wrinkling.
A wallet or money belt around the waist to carry important documents: passport, plane ticket, traveller’s cheques and cash.
A small flashing for emergencies at night.
Safety pins and a pocket sewing kit.
Medications, charger, mobile, laptop, pen and paper and a bottle of water.
If we want to enjoy our business travel and feel relaxed, we must plan it in detail in advance. We will give a better impression to local executives and it will be good for business in the end.
After you have read the text.

1.- Read the text and choose the correct option: Write 1, 2 or 3.
1.- You should print your flight confirmation…
1. In case the book system doesn´t work.

2. When you get to your destination.
3. When you get to the airport.
2.- You should carry toiletries…
1. Because they are very expensive.

2. Because some hotels do not provide them.
3. Because they are very heavy.
3.- Luggage carriers help you to…
1. check-in at the airport

2. pack your luggage.
3. carry your luggage at the airport.
4.- Packing lists are useful in order to
1. remind us important things to take with us.

2. save us money.
3. unpack our luggage. henry. Luggage (CC BY-NC)
5.- We should put important documents
1. in our check-in luggage.

2. in our carry-on luggage.
3. in a money belt around our waist.
Enviar
Let's do another exercise

2. Match the words from column A to the ones in column B to make nouns related to business trips.
Michael Kappel. Busin (CC BY-NC)
A B
a. folding 1. pin
b. travel 2. cord
c. safety 3. umbrella
d. credit 4. card
e. luggage 5. cheque
f. extension 6. program
g. frequent flyer 7. carrier
h. traveller’s 8. arrangements
Enviar
A step ahead
If you want to know a little more about flights and problems with flights, click here
1.1.- How to book and confirm a flight: Ticket agent's language
In this section we are going to study some phrases which are quite useful when booking a flight.
Ticket agent’s language:
Good morning/ evening/ afternoon. …….Airlines. May I help you? / Welcome to ……..Airlines. Can I help you?
Do you want to fly economy, business or first class? / How would you like to fly? Economy/ tourist ? Business? First class?
What is your destination?
Which airline would you like to use?
We have (number) flights to (destination) weekly:…..One is a direct flight, another has one (two) stopover / you have to transfer at (city).
Which flight would you like?
When are you thinking of flying to…? When will you be returning?
How many passengers will be travelling? Are you travelling alone? How many seats would you like?
Todd Lapping. The travel agent that time forgot (CC BY-NC)
Will this be a single or return ticket? Will this be a round trip or one way?
That´s the final price, tax included / The price is …… and ($60) tax on top of that.
Can I help you with anything else, hotel booking or car rental?
Could you wait while I check price and availability?
There are……..seats available.
Shall I book it for you?
The flight departs at ……………..and arrives at……………
You will have to confirm this reservation at least ……….hour(s) before departure time.
How would you like to pay?
Please, check in at least …………before the departure time.
Certainly, there is no extra charge.
May I have your name and flight number, please?
Alright. Your seat is confirmed, sir/madam.
Now, you have been booked, Mr/Mrs…..
1.2.- Customer's language

Now we are going to study the most common customer’s phrases when booking a flight.
Customer’s language:
I need a ticket to (city), (country) / Do you have any flights to …..next….?
I´d like to reconfirm my flight, please.
Could you tell me about the flight availability and prices?
Does that include airport tax? Are taxes included?
Is there a discount rate for …..(students) / (retired people)?
Do you mind if I book that provisionally?
Could you check availability?

DutchAstrid. Terug 1 (CC BY-NC)
Can I book that, then? / OK. I´ll go with that../ Let´s go with the cheaper flight then.
Which are the departure and arrival times for each of those flights? What are the times of the direct flight?
Could you check my frequent flyer program mileage?
I´ll call back later to confirm.
Not yet. I need to check some other places and then I ´ll get back to you.
Can I pick up my ticket when I check-in?
How long does the (number) flight take?
Could I have vegetarian meals?
1.3.-Now you put it into practice
Let's do some exercises

1. Match the expressions in column A with the correct answer from column B.
ddd dolls. WElcome you on board (CC BY-NC)
A B
a. How would you like to fly? 1. I normally fly with Iberia.
b. Can I help you with anything else, hotel booking or car rental? 2. By credit card, please.
c. Will this be a single or return ticket? 3. On May, 15th
d. Are taxes included? 4. Economy, please
e. Shall I book it for you? 5. Yes please. Here’s my identity card for my personal data.
f. When are you thinking of flying to London? 6. It is a round trip.
g. Which airline would you like to use? 7. Certainly, there is no extra charge.
h. How would you like to pay? 8. No, thank you. I 'll book that myself on the internet.
Enviar
Shall we try another one?

2. What would you say in the following situations? Choose the expressions from the customer’s language section provided above:
a. You would like to know if there are free seats left and how much a flight costs.
b. You would like to know the departure and arrival time of a flight without stopover.
c. You would like to know the duration of the AG9865 flight.
d. You would like to put your flight on hold before your final booking.
e. You would like to know how many points or miles you earned under your FFP – frequent flyer program.
Enviar
Let's do a listening now!

3. Listen to the following telephone conversation between a reservation clerk and a customer and fill in the chart. Write the times like this: 18:45, 20:55.
0:00 / 0:00
mgkm https://www.flickr.com/photos/mgkmphotography/.
Lisbon (CC BY-NC)
Confirmation of Flight Reservation
PASSENGER DETAILS
NAME: SURNAME:
ORIGIN: DESTINATION:
FLIGHT DETAILS
FLIGHT NUMBER: DEPARTURE TIME: ARRIVAL TIME:
RETURN FLIGHT
DEPARTURE TIME: ARRIVAL TIME:
Enviar
2.- Words you need: Booking a flight

Have you ever booked a flight in another country? Here is a list of the words you may need to use.
These are the most important words in

this session.
Shuttle:
Air fares: Board
Delayed: lanzadera,
tarifas (to): Subir
con retraso servicio de
aéreas a bordo
enlace
Edgar Zuniga jr. Shuttle bus (CC BY-NC)
Book a Single
Departure
Air taxes: flight: ticket:
time: hora
impuestos reservar vuelo de
de salida
un vuelo ida
Car
Airline: rental:
Destination: Stopover:
compañía alquiler
Destino escala
aérea de
coches
Airport tax: Flight

Charge Transfer
impuesto number:
(to): (to): hacer
de número de
cobrar transbordo
aeropuerto vuelo
Arrival Check in
Rates:
time: hora (to):
tarifas
de llegada facturar
Baggage, Confirm Return

luggage: (to): ticket: vuelo
equipaje Confirmar de vuelta
2.1.-Now you put it into practice
1.- Complete the blanks with one word or phrase from the box.
Delayed - arrival time - airlines - check-in - confirm - return ticket
Pablo Fernández. Manchester city hall (CC BY-NC)
I would like to buy a , because I will stay in Manchester only for 4 days.
What is the ? The plane arrives at 10:45.
My brother’s plane was 30 minutes, so we went to a café just to wait there.
Is it possible to online? Yes, that way you don’t have stand on a queue for 1 hour.
Some don’t charge the airport taxes.
I am calling so that you can me the departure time of my plane tomorrow.
Enviar
Let's do another exercise

2.- Which words from this section match with the following definitions?
Trunks and suitcases used when travelling.
To change from a plane to another.
The sum charged or paid for conveyance in an aeroplane.
The time when a plane is scheduled to leave.
A brief stop in the course of a flight.
Enviar
3.- Commercial correspondence: An itinerary for a trip

Tomás has prepared an itinerary for a business trip to Paris. Read his email to Mr. D. Powell
TO: Mr. David Powell
FROM: Tomás Lara
Subject: Itinerary for your trip to Paris
Dear Mr. Powell,
Here are the final details of your trip to Paris. You’ve got reservations in business class for both your outbound and inbound flights. Your flight, Airfrance KL 2686,
leaves on Thursday, 6th July, at 11:30. Its time of arrival is 13:40 at Charles de Gaulle. I’ve booked an executive suite for you at Hyatt Regency Paris Hotel for two
nights. Peter Warner will look after you there and he has arranged meetings with the best Bodegas Holden clients. (See the detailed timetable attached).
As for your way back, your return flight, Airfrance KL 1243, returns on Saturday, 8th July. Departure time 13:50. A taxi will pick you up at the hotel at 11:00. You will
land in Seville at 16:00. Please check the e-tickets, hotel voucher and timetable of meetings attached. I hope everything is to your satisfaction. If there is any
problem, don’t hesitate to contact me.
Have a good trip, Barnitz. Paris (CC BY-NC)
Tomás Lara
A step ahead
To read a bit more about Business Travel Itinerary, click here
3.1.- Now you put it into practice
Let's try now!

Your manager, Frank Welford, is travelling to London in February (Monday 15th) for two days on a business trip. He is flying with Ryanair from Jerez and he is staying at Thames Hotel. There, Rose
Park will meet him. Write an e-mail with a suggested itinerary for your manager.
Use the model and vocabulary studied above.
Include:
- Details of outbound journey. Ryanair TX 8396
- Date and time of arrival at destination (departure 12:15- arrival 15:05)
- Details of hotel/s
- Details of meetings/ trade fair/ congress (day, time, place and people he will meet)
- Details of return journey. Ryanair TX 8397
Barnitz. London (CC BY-NC)
TO: Mr.
FROM: your name (eg. Gema Casillas)
Subject: Itinerary for
Dear Mr. Welford,
Here are the of your trip to . You’ve got reservations in business class for both your outbound and inbound flights. Your flight, ,
leaves on Monday, 15th February, at from Jerez Airport. Its time of arrival is - at Stansted Airport. I’ve booked an executive suite for you at Thames for two
. Rose Park will look after you there and she has arranged with our best clients. (See the detailed timetable ).
As for your way back, your return flight, Ryanair , returns on Wednesday, 17th February. Departure time 10:50. A taxi will pick you up at the hotel at 9:30. You will land in Jerez at 12:35.
Please check the e-tickets, hotel voucher and timetable of meetings attached. I hope everything is to your . If there is any problem, don’t to contact me.
Have a good trip,
Gema Casillas
Enviar
3.2.- Confirming a flight reservation

Have you ever had to confirm a flight reservation?
Reservations can be made by letter, fax or email, as appropriate. It is important to check that we have given the correct details.
Moyan Brenn. Amsterdam (CC BY-NC)
Dear Mr Nash
This is to confirm our phone conversation this afternoon.
Please would you make two Business Class reservations, Amsterdam-London return, in the names of Mr B. Herron and Ms M. Cliff. Outward flight BA 437, departing Amsterdam at 12.05 on Friday 21
May, return flight BA 438, departing Heathrow at 20.15 on Tuesday 25 May.
Please send the tickets for my attention and charge to our account.
Yours sincerely
Robert Collis
Robert Collis
DA to Managing Director
4.- Documents you need
The situation
Tomás and Mr Powel will need a boarding card to get on the plane.
Here we can see a sample of this kind of document.
4.1.-Boarding card
The boarding card or boarding pass is the official document the airline's staff will ask you to show when you are going to get on the plane.
These are the most frequent words you may find in a boarding card.
Flight: It is the name of the flight, always containing letters and numbers.
Destination: The place where the passengers will be taken.
Passenger: The name of the person who is travelling.
Gate: The door through which the passenger will access to the boarding area.
Departure: The time when the plane is due to leave the airport. Saaby. Boarding pass (CC BY-NC)
Boarding zone: The area where passengers wait to get on the plane after handing in their boarding card and passport.
Tracking: It is the computerised code in order to follow the route of any flight.
Options/class: Different categories for the passenger when purchasing a flight ticket.
Seat: The number and letter of your seat.
Appendix.- Licenses of Resources.
Licenses of Resources used in session 1. "Booking a flight"
Resource (1) Resource information (1) Resource (2) Resource information (2)
By: Diego Guerrero Aragón By: Mike Brockleband

License: Diego Guerrero Aragón License:
From: Diego Guerrero Aragón From: https://www.flickr.com/photos/mikealaska/14646639475/sizes/l/
By: Michael Kappel

License: CC by-nc
By: henry
From:
License: CC by-nc
https://www.flickr.com/photos/mikealaska/14646639475/sizes/l/
From: https://www.flickr.com/photos/henrybloomfield/8644704729/sizes/l/
By: Todd Lappin

By: DutchAstrid
License: CC by-nc
License: CC by-nc
From:
From:
https://www.flickr.com/photos/telstar/3854562195/sizes/l/
https://www.flickr.com/photos/astrid-goes-usa/16388732/sizes/l/
By: ddd dolls By: Mgkm photography

License: CC by-nc License: CC by-nc
From: From:
https://www.flickr.com/photos/ddddolls/7437721092/sizes/l/ https://www.flickr.com/photos/mgkmphotography/11110282744/si
By: Pablo Fernández

License: CC by-nc
By: Edgar Zuniga jr.
From: https://www.flickr.com/photos/hadock/10729516624/sizes/l/
License: CC by-nc
From: https://www.flickr.com/photos/edgarzuniga/3456905612/sizes/l/
By: Barnitz
License: CC by-nc
By: Barnitz From:
License: CC by-nc https://www.flickr.com/photos/75487768@N04/14303701397/sizes
From:
https://www.flickr.com/photos/75487768@N04/29323859601/sizes/l/
By: Saaby
By: Moyan Brenn
License: CC by-nc
License: CC by-nc
From: https://www.flickr.com/photos/saaby/21037007/sizes/l/Desc
From: https://www.flickr.com/photos/aigle_dore/5716397597/sizes/l/
By:
By:
License:
License:
From:
From:

Tema 2 - Parte 1

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22/3/2020 https://educacionadistancia.juntadeandalucia.es/cursos/blocks/recopila/recopila.php?

TRAVEL ARRANGEMENTS. Session 1.- Booking a flight

Tomás phones a travel agency to book their flight to London.

Anthony: Sunset Travels. Anthony speaking. May I help you?

Anthony: Okay, …There is a direct flight ..Jerez-London to Stansted Airport.

Tomás: How much is that?

Anthony: That´s 140 euros.

Tomás: Does the price include airport taxes?

Anthony: Yes, that´s the final price.

Tomás: Could you tell me the flight times?

Tomás: Sorry. 20:30, you said?

Anthony: That´s right.

Anthony: That's fine, sir. May I have your name, please?

Tomás: Tomás Lara.

Anthony: L, as in London, A-R-A. Is that correct?

Tomás: That´s right.

Materiales desarrollados y actualizados por el profesorado de la Junta de Andalucía

1.- What to say.

Read the text and find out.

Some travel arrangements before the trip are:

Mike Brocklebank. AIRBUS A319-131 BRITISH AIRWAYS

What should we put into our suitcase?

Business cards: we never know when we can make new contacts.

After you have read the text.

1.- You should print your flight confirmation…

1. In case the book system doesn´t work.

2.- You should carry toiletries…

1. Because they are very expensive.

3.- Luggage carriers help you to…

1. check-in at the airport

4.- Packing lists are useful in order to

1. remind us important things to take with us.

5.- We should put important documents

1. in our check-in luggage.

Let's do another exercise

Michael Kappel. Busin (CC BY-NC)

g. frequent flyer 7. carrier

1.1.- How to book and confirm a flight: Ticket agent's language

Ticket agent’s language:

What is your destination?

Which airline would you like to use?

Which flight would you like?

Could you wait while I check price and availability?

There are……..seats available.

Shall I book it for you?

The flight departs at ……………..and arrives at……………

How would you like to pay?

Please, check in at least …………before the departure time.

Certainly, there is no extra charge.

May I have your name and flight number, please?

Alright. Your seat is confirmed, sir/madam.

Now, you have been booked, Mr/Mrs…..

1.2.- Customer's language

I need a ticket to (city), (country) / Do you have any flights to …..next….?

I´d like to reconfirm my flight, please.

Could you tell me about the flight availability and prices?

Does that include airport tax? Are taxes included?

Is there a discount rate for …..(students) / (retired people)?

Do you mind if I book that provisionally?

Could you check availability?

Could you check my frequent flyer program mileage?

I´ll call back later to confirm.