Tema 2 - Parte 3

22/3/2020 https://educacionadistancia.juntadeandalucia.es/cursos/blocks/recopila/recopila.php?
id=499&dopt=1
Travel arrangements. Communicative Activities.
The situation
Tomás phones “Old Dock Winery” in London to arrange their visit and set up a meeting with Mr Evans.
0:00 / 0:00
Secretary: Good morning. Old Dock Winery. Julia speaking. May I help you?
Tomás: Morning Julia. This is Tomás from Bodegas Holden.
Secretary: Hello, Tomás. How are you?

Stockbyte. Julia
Tomás: Fine, thanks. Did I catch you in a good moment?
Secretary: Yes, that´s fine. Go ahead.
Tomás: I have already booked our flights, Julia. Do you need to write down the flight details?
Secretary: Yes, please. Let me get the diary….ready.
Tomás: Our flight is LS 963. We are arriving in Stansted airport at 22:40 on Monday 15th.
Secretary: Fine I’ve got that. I will arrange for a company car to pick you up.
Tomás: Thanks. About the hotel, which do you recommend?
Secretary: What exactly do you have in mind?
Tomás: Mr Powell just told me somewhere close to your offices with good business facilities.
Secretary: I know the perfect hotel. I will email you their webpage.
Tomás: Just one more thing, Julia. Could you put me through to Mr Evans? I need to set up our first meeting on Tuesday morning.
Secretary: I´m afraid he´s in a meeting now, but I’ll just look in his diary. What time is convenient for you?
Tomás: Mr Powell is visiting some other clients early in the morning. What about 11:00?
Secretary: Mr Evans is free after 11:30. So, shall we say... 11.45?
Tomás: Yes, 11:45 suits me fine.
Secretary: Okay, then. I will put it in his schedule.
Tomás: Okay. Thanks. I´m looking forward to meeting you.
Secretary: So, am I. If you need anything else, don’t hesitate to call me again. See you on Tuesday, March, 16th.
Tomás: Thanks Julia. Bye.
Think about it
What have you learned in this unit? Can you...?
To book a flight on the phone

To book a hotel room
To write a confirmation letter
To write an itinerary template
To read texts about hotel facilities and bookings
Mostrar retroalimentación
Materiales desarrollados y actualizados por el profesorado de la Junta de Andalucía

Prof: Gema María Casillas Lara
Diego Jesús Guerrero Aragón
Aviso legal
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22/3/2020 https://educacionadistancia.juntadeandalucia.es/cursos/blocks/recopila/recopila.php?id=499&dopt=1
1.- Reading exercise.
Let's read the following text to find out about ....
PRICE TRANSPARENCY
New EU regulations have recently come to force and European airlines will have to publish more real prices and they will have to include all taxes and charges when
advertising air fares.
Consumers who booked flights online complained because airlines companies advertised fantastic offers without mentioning a number of hidden charges they ended up
paying at the end of their booking process.
A final price now must include all taxes and the airline website has to provide the options for consumers to opt out “optional subcharges” such as priority boarding and seat
allocation, insurances, checked baggage, sport equipment or musical instruments, and infant fee.
The Interger club. Ryanair (CC BY-NC)
If you are a musician and are married to a professional skier and you need priority boarding because you have a little baby, you will have to pay the following extra charges: 8
pounds per bag (one-way trip), that makes 16, 4 pounds for priority boarding, 10 pounds for infant fee, 40 pounds for your pair of skis and the guitar, plus an airport check-in charge of 4 pounds. This couple will
need 74 pounds for these optional extras and the same amount for the way back.
We still need to add the so called “handling fees”, that is what airlines charge for using debit and credit cards. This can be around 4 pounds per one-way flight.
The existing consumer protection legislation wants to put an end to misleading information, but are airlines companies actually offering price transparency?
As we know, “rules are meant to be broken” and airlines give you the cheapest fare possible, taxes included, when you search for a flight but that price is never available on the day you want to fly. Some other
companies will only offer the price for one-way ticket to make the flight look as a bargain.
All being said, the situation has improved and we have a more realistic idea of how much we will pay, but the first price we see on screen is still often far from the amount we will pay in the end.
Exercises
1. Write true or false next to each sentence.
1- Airlines now have to advertise more real prices…
1. because they want to reduce taxes.

2. because new European regulations force them to do it.
3. because they are worried about consumers.
2- If you want to board before the rest of the passengers…
1. you have to check-in earlier.

2. you have to pay an optional subcharge.
3. you don´t have to pay extra money.
3- You must pay handling fees if you…
1. pay cash.
2. pay with a credit or debit card.
3. don´t pay on time.
4- Sport material…
1. can be taken into the cabin.

2. must be checked-in but you don´t need to pay for it.
3. must be checked-in and you pay an extra charge.
5- At present, some airlines…
1. still try to “swindle” customers.

2. still offer customers the most expensive fare possible at first.
3. have stopped advertising their flights on the web.
Enviar
Philip Evans. Up above your head (CC BY-NC)
Let's do another exercise

2. Match the words from the text to their correct definition.
a) Fee 1. The money you pay for a

journey that you make.
b) Board 2. All the suitcases and bags

that you take with you
when you travel.
c) Bargain 3. Agreement in which you

pay a fixed amount of
money to a company as a
means of protection for
something.
d) Fare 4. Something that gives you

a wrong idea or
impression.
e) Baggage 5. Something that is sold at a

low price and you think it is
good value for the money.
f) Insurance 6. Get on an aircraft to travel

somewhere.
g) Misleading 7. A sum of money that you pay

for a service.
Enviar
2.- Listening exercise.
A secretary is making a hotel reservation on the phone.

Answer the following questions, using numbers where possible.
0:00 / 0:00
What’s the name of the hotel? The name of the hotel is Hotel.
How many nights will the client stay? The client will stay for nights.
What type of room does she want to reserve? She wants to reserve a .
How much is the charge per night? The room is euros per night.
Who is the booking for? The booking is for Mr Jeremy and Mr Alfred .
What is the confirmation number? The confirmation number is .
Enviar
Naja Potter. Hotel (CC BY-NC)
3.- Speaking exercise.
Let’s do some speaking activity in the forum now.

1.- Which are the main features a hotel should have for your business trip?
Give your opinion in the forum using the following title:
“A good hotel for business”
Branson Convention and visitor's bureau. The Hilton

Convention Centre Hotel (CC BY-NC)
Enviar
4.- Writing exercise.
The situation
When a company's representatives travel for business, it is common practice to do it with an itinerary template.
Tomás has prepared it for Mr. Powell on his trip to London.
How to Use a Travel Itinerary Template
A travel itinerary template is designed to cover all of the basic details that need to be included on an itinerary for a business trip. It may change from trip to trip and traveller to traveller. We must remain flexible.
Here are some tips:
1. Personalize the HEADER (encabezado) information on the template:

a. Include your executive’s name and your company name/logo.
b. The travel dates.
2. Update/add all AIRLINE information:

a. Dates, times, flight numbers, airline 800 numbers, travel agency numbers.
3. Update/add the GROUND TRANSPORTATION information:

a. Include car service info or shuttle/taxi contact numbers.
b. List on the itinerary where the car service or shuttle will pick the passenger up.
c. The confirmation number.
4. Update/add the HOTEL information:

a. Include a hotel contact number.
b. Street address and driving directions if necessary.
c. Confirmation number and room rate.
Sophie. Itinerary (CC BY-NC)
5. Insert all pertinent MEETING INFORMATION (dates/times).
6. Check the data of the itinerary as though you were the traveller. What additional information would you want to know? These can be some examples.
a. Restaurant options and/or locations.
b. Entertainment venues.
c. How to dial in to get voice messages.
d. How to access email (or webmail) remotely.
Print a final copy for your executive and a copy for your file so you have the same information if they need travel assistance while they are away.
If your executives have e-tickets for their flights, print a copy of the flight reservation from your travel agency or online booking service and staple it to the back of the itinerary just in case there are any issues
they need to check at the airport.
Look at the example. We have filled in the template for Mr David Powell’s trip to London.
Mr. David Powell
Bodegas Holden
Jerez, Spain
Travel Itinerary
15th February, 2017 – 17th February , 2017
Time: Event: Details:
Monday, February 15, 2017
19:00 PM Alameda Cars Service will pick you up at 19.00 Phone: 683 948 745
and transport you to Jerez Airport (XRY)
Confirmation #: 50 39
Paid for with VISA - 20 E Roberto Trombetta. London (CC BY-NC)
20:55 PM Depart Jerez – Ryanair Flight # JL 3974 Airlines Phone: 902 050 118
To London Confirmation Number: ABC123
Flight time: 2 hours 30 minutes E-Ticket : 064 2470308167
Freq. Flier #: RA 1799
Business class Seat
Food will be available during flight.
22:25 PM Arrive Stansted, London TIME CHANGE IS 1 HOUR

DIFFERENT FROM CENTRAL TIME.
22:40 PM Ground Transportation: LondraCar Service Telephone: 44 7973 333 3145

will provide transportation from the Airport to
Queen Victoria Hotel. The driver will meet you Cost will be charged directly to the
at the gate with a sign with your name. company’s account.
23:30 PM Accommodations: Hotel Telephone: 020 7928 5200
Queen Victoria Hotel Confirmation No: 234876
Hotel Address Check In Time:23.30 PM
London County Hall, Westminster Bridge Check Out Time:11:00 AM

Road, Lambeth, London, England, United
Kingdom, SE1 7PB.
Tuesday, February 16, 2017
Ground Transportation:
6.:30 AM
Taxi service is available via the valet from the Hotel to
Bellamere Winery offices
City.and.Color. London Taxi (CC BY-NC)
7:00 AM Meeting Location: Corporate Receptionist : Tom Walker
Bellamere Winery Contact Person’s cell: 0778 900 129
18, High Street Please check-in with Security on

the ground floor with a picture ID
London to obtain a badge.
7:30 AM Continental Breakfast
8:00 AM – Audit Committee Meeting Attire: Business Casual (no tie or

9:30AM jacket)
10:00 AM – Board of Directors Meeting

1:30 PM
12:00 Lunch
3:00 PM Ground Transportation: Car service by No Cost.

Bellamere Winery from offices to the hotel.
Wednesday, February 17, 2017
(Cultural programme organised by Bellamere Winnery) Mr Peter Bennet will pick you up at the
hotel.
6.:30 AM
Taxi service will take you to Bellamere Winery offices.
7:00 AM Meeting Location:Bellamere Winery Corporate Receptionist : Tom Walker
8:00 AM – Audit Committee Meeting Attire: Formal Business

9:30AM

1:30 PM
12:00 Lunch
Barniz. London (CC BY-NC)
13:00 PM Ground Transportation: Car service by Cost will be charged directly to the
LondraCar Service from offices to hotel and to company’s account.
the airport.
16:40 PM Depart Stansted, London Airlines Phone: 902 050 118
Ryanair Flight # JL 3975 Confirmation Number: CBN123
To Jerez E-Ticket : 086 2457430816
Flight time: 2 hours 30 minutes Freq. Flier #: RA 1799
Business class Seat
20:30 PM Arrive Jerez airport. Your car will be parked there. (main
entrance)
Now you put it into practice

Read the following email with an itinerary for a business trip to Gothemburg. Fill in the gaps with the correct information. Julio Sueco Quixote. Opera de Gotemburgo (CC BY-NC)
Dear Mr. Richard Hughes,
Here are the final details of your trip to Gothemburg. You’ve got reservations in business class for both your outbound and inbound flights. Your flight, Brussels
Airlines BA7639, leaves on Tuesday, 9th January, at 12:35.( Barajas airport) Its time of arrival is 17:30 - at Landvetter Airport.( 4 hours 55 minutes flight).
Confirmation number MCD 25 87. Hertz will transfer you to the hotel. ( Driver: G. Penter 44(0) 21 236 6571)
I’ve booked an executive suite for you at Lorensberg Hotel for two nights. Ms. Susan Straw will be at reception. Mr. Donald Sampson will look after you there
and he has arranged meetings with our clients.
As for your way back, your return flight, Lufthansa LH 2433, returns on Thursday11th January. Departure time 06:00. Europcar service will pick you up at the
hotel at 04:30. You will land in Madrid Barajas at 11:10. (5h 10 min flight duration). Please check the e-tickets, hotel voucher and timetable of meetings attached.
I hope everything is to your satisfaction. If there is any problem, don’t hesitate to contact me.
Have a good trip,
Mr. Richard
R.G. Electronics AG
Madrid, Spain
Travel Itinerary
th January , 2017 – th January , 2017

Tuesday, January 9 , 2017
12:35 PM Depart airport – Airlines Phone: 902 590 115
Airlines Flight # BA 7639 Confirmation Number:
To E-Ticket : 0389270728155
Flight time: 4 hours minutes Freq. Flier #: BL1580
class Seat
17:30 PM Arrive Airport , Sweden TIME CHANGE IS 1 HOUR
DIFFERENT FROM CENTRAL TIME.
19:00 PM Ground Transportation: will provide Driver:: G.
transportation from the Airport to the hotel. The Telephone: [44(0) 21 236 6571 ]
driver will meet you at the gate with a sign with Cost will be charged directly to the
your name. company’s account.
19:30 PM Accommodations: Hotel Telephone: 0218628 5279
Hotel Confirmation No: 534676
Hotel Address Receptionist: Ms. Susan
Berzelligatan 15 Check In Time: 19:30 PM
41253 Gothemburg Check Out Time: 11:00 AM
Wednesday , January 10, 2017

6.:30 AM Mr. Donald will pick you up at the
hotel and will take you to the meeting location.
7:00 AM Meeting Location: Corporate Receptionist : P Gerard
Liseberg Offices Contact Person’s cell : 0698 967 128
135, Sodra Hamngatan
Please check-in with Security on
the ground floor with a picture ID
to obtain a badge.
Cliff Bilbrey. Continental Breakfast (CC BY-NC)
8:00 AM – Audit Committee Meeting Attire: Formal Business

9:30AM
1:30 PM
12:00 Lunch
3:00 PM Ground Transportation: to the hotel. No Cost.
Thursday , February 11, 2017

04:30 AM service will take you to the airport.
06:00 AM Depart Landvetter Airport,Gothemburg Airlines Phone: 902 060 140
Flight # LH 2433 Confirmation Number: LMC 023
To E-Ticket : 076 266430898
Flight time: hours 10 minutes Freq. Flier #: LU 1758
Business class Seat
11:10 AM Arrive airport. Your car will be parked there. (main
entrance)
Enviar
Appendix.- Licenses of Resources.
Licenses of Resources used in Communicative Activities

Resource (1) Resource information (1) Resource (2) Resource
By: The interger club

By: Stockbyte License: CC by-nc
License: Business Focus From:https://www.flickr.com/photos/fre
From:
http://www.epictura.com/images/thumbnails/stk/05/353041-032.jpg
By: Philip Evans By: Naja Potter

License: CC by-nc License: CC by-nc
From: https://www.flickr.com/photos/ph_micchei/26250658783/in/photolist- From: https://www.flickr.com/photos/g
By: Branson Convention and visitor's bureau By: Sophie

From: https://www.flickr.com/photos/48600079400@N01/227616195/in/photolist From: https://www.flickr.com/photos/iceninejo
By:Roberto Trombetta By: Barniz

From: https://www.flickr.com/photos/nathanoliverphotography/8178733175/in/photolist From: https://www.flickr.com/photos/7
By:City.and.Color By:Julio Sueco Quixote

From: https://www.flickr.com/photos/hisgett/6266561514/in/photolist From: https://www.flickr.com/photos/m
By: Cliff Bilbrey By:

From: https://www.flickr.com/photos/davidkosmos/5857752048/in/photolist From:

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22/3/2020 https://educacionadistancia.juntadeandalucia.es/cursos/blocks/recopila/recopila.php?

Travel arrangements. Communicative Activities.

Tomás: Morning Julia. This is Tomás from Bodegas Holden.

Secretary: Hello, Tomás. How are you?

Secretary: Yes, that´s fine. Go ahead.

Secretary: Yes, please. Let me get the diary….ready.

Tomás: Thanks. About the hotel, which do you recommend?

Secretary: What exactly do you have in mind?

Secretary: Mr Evans is free after 11:30. So, shall we say... 11.45?

Tomás: Yes, 11:45 suits me fine.

Secretary: Okay, then. I will put it in his schedule.

Tomás: Okay. Thanks. I´m looking forward to meeting you.

Tomás: Thanks Julia. Bye.

To book a flight on the phone

Materiales desarrollados y actualizados por el profesorado de la Junta de Andalucía

1.- Reading exercise.

Let's read the following text to find out about ....

1. because they want to reduce taxes.

2- If you want to board before the rest of the passengers…

1. you have to check-in earlier.

3- You must pay handling fees if you…

1. can be taken into the cabin.

5- At present, some airlines…

1. still try to “swindle” customers.

Let's do another exercise

a) Fee 1. The money you pay for a

b) Board 2. All the suitcases and bags

c) Bargain 3. Agreement in which you

d) Fare 4. Something that gives you

e) Baggage 5. Something that is sold at a

f) Insurance 6. Get on an aircraft to travel

g) Misleading 7. A sum of money that you pay

2.- Listening exercise.

A secretary is making a hotel reservation on the phone.

Naja Potter. Hotel (CC BY-NC)

3.- Speaking exercise.

Let’s do some speaking activity in the forum now.

Give your opinion in the forum using the following title:

“A good hotel for business”

Branson Convention and visitor's bureau. The Hilton

4.- Writing exercise.

Tomás has prepared it for Mr. Powell on his trip to London.

How to Use a Travel Itinerary Template

1. Personalize the HEADER (encabezado) information on the template:

2. Update/add all AIRLINE information:

3. Update/add the GROUND TRANSPORTATION information:

4. Update/add the HOTEL information:

Sophie. Itinerary (CC BY-NC)

5. Insert all pertinent MEETING INFORMATION (dates/times).

Mr. David Powell

15th February, 2017 – 17th February , 2017

Time: Event: Details:

Monday, February 15, 2017

Paid for with VISA - 20 E Roberto Trombetta. London (CC BY-NC)

To London Confirmation Number: ABC123

Flight time: 2 hours 30 minutes E-Ticket : 064 2470308167

Freq. Flier #: RA 1799

Business class Seat

Food will be available during flight.

22:25 PM Arrive Stansted, London TIME CHANGE IS 1 HOUR

22:40 PM Ground Transportation: LondraCar Service Telephone: 44 7973 333 3145

23:30 PM Accommodations: Hotel Telephone: 020 7928 5200