Communication in nursing

1. 1. COMMUNICATIONINNURSINGwww.drjayeshpatidar.blogspot.com
2. 2. www.drjayeshpatidar.blogspot.in
3. 3. GOAL.AT THE END OF THE SEMINAR THEGROUP WILL GAIN KNOWLEDGEABOUT
COMMUNICATION INNURSINGwww.drjayeshpatidar.blogspot.in
4. 4. SPECIFIC OBJECTIVES.AT THE END OF THE SEMINAR THE GROUP ISABLE TO:1.
DEFINE THE TERM COMMUNICATION.2. LIST DOWN THE CHANNELS AND LEVELS
OFCOMMUNICATION IN NURSING.3. UNDERSTAND THE FACTORS
INFLUENCINGCOMMUNICATION IN NURSING.continuedwww.drjayeshpatidar.blogspot.in
5. 5. SPECIFIC OBJECTIVES.4. UNDERSTAND THE VARIOUSTECHNIQUES OF
THERAPEUTICCOMMUNICATION.5. EXPLAIN THE BLOCKS TOCOMMUNICATION IN
NURSING.6. EXPLAIN REGARDING IMPAIREDVERBAL COMMUNICATION
ANDRELATED NURSING INTERVATIONwww.drjayeshpatidar.blogspot.in
6. 6. Definition of communication: COMMUNICATION IS THE PROCESS OFEXCHANGING
THE INFORMATION, ANDTHE PROCESS OF GENERATING ANDTRANSMITTING
MEANINGS, BETWEENTWO OR MORE INDIVIDUALS. IT IS THEFOUNDATION OF
SOCIETY AND THEMOST PRIMARY ASPECT OF A NURSEPATIENT
INTERACTION.www.drjayeshpatidar.blogspot.in
7. 7. www.drjayeshpatidar.blogspot.in
8. 8. PROCESS OF COMMUNICATION SMCR MODELSENDER MESSAGECHANNEL
RECEIVERAWARENESSINTERESTEVALUATIONADOPTIONwww.drjayeshpatidar.blogspo
t.in
9. 9. PURPOSES OFCOMMUNICATION IN NURSINGSYSTEM.1. TO TRANSFER
INFORMATIONBETWEEN PATIENTS AND ALLCLASSES OF EMPLOYEES.2. TO
INTERPRET AND ADOPTPOLICES IN THE
ORGANIZATION.continuedwww.drjayeshpatidar.blogspot.in
10. 10. www.drjayeshpatidar.blogspot.in
11. 11. Purposes of communication innursing system.3. TO INCLUDE MOTIVATION, CO-
OPERATION AND CO-ORDINATIONIN THE EMPLOYEES AND PATIENTS.4 TO
IMPROVE NURSE-PATIENTRELATIONSHIPcontinuedwww.drjayeshpatidar.blogspot.in
12. 12. PURPOSES OFCOMMUNICATION IN NURSINGSYSTEM.5. TO RECRUIT, SELECT,
TRAIN ANDDEVELOP THE PERSONNEL IN THEORGANIZATION.6. TO ENCOURAGE
PARTICIPATION INDECISION MAKING.continuedwww.drjayeshpatidar.blogspot.in
13. 13. Purposes of communication innursing system.8. TO DELEGATE OR
DECENTRALIZEAUTHORITY.9. TO BOOST THE GROUP MORALE OFTHE
WORKERScontinuedwww.drjayeshpatidar.blogspot.in
14. 14. PURPOSES OFCOMMUNICATION IN NURSINGSYSTEM.10. TO ENSURE PATIENT
SAFETY ANDJOB SATISFACTION.11. TO HELP THE GRIEVANCEPROCEDURE AND
DISCIPLINARYACTIONS.www.drjayeshpatidar.blogspot.in
15. 15. LEVELS OF COMMUNICATION.1. INTRAPERSONAL COMMUNICATION- SELFTALK,
SELF INSTRUCTION,2. INTERPERSONAL COMMUNICATION-INTERACTION BETWEEN
TWO PEOPLE OR INA SMALL GROUP.continuedwww.drjayeshpatidar.blogspot.in
16. 16. PURPOSES OFCOMMUNICATION IN NURSINGSYSTEM.3. GROUP
COMMUNICATION:1. SMALL GROUP COMMUNICATION.2. ORGANIZATIONAL
COMMUNICATION.3. GROUP DYNAMICSwww.drjayeshpatidar.blogspot.in
17. 17. TYPES OF COMMUNICATION INHEALTH CARE SYSTEMIT IS THE MEDIUM THE
SENDER HASSELECTED TO SEND THEMESSAGE.IT CAN BE:VERBAL
COMMUNICATION-1. DISCUSSION2. MEETINGS3. SUGGESTIONS4. ADVICE5.
ANNOUNCEMENTSCONTINUEDwww.drjayeshpatidar.blogspot.in
18. 18. TYPES OF COMMUNICATION INHEALTH CARE SYSTEM6. PERIODICAL TALK
BETWEENEMPLOYER AND EMPLOYEE7. STAFF CONFERENCES8. SOCIAL
GATHERINGS9. EMPLOYEE COUNSELINGSCONTINUEDwww.drjayeshpatidar.blogspot.in
19. 19. TYPES OF COMMUNICATION INHEALTH CARE SYSTEM10. RECORDS AND
REPORTS11. STANDING ORDER12. PROTOCOLS13. HANDBOOKS14. PATIENT
FILESCONTINUEDwww.drjayeshpatidar.blogspot.in
20. 20. TYPES OF COMMUNICATION INHEALTH CARE SYSTEM15. MANUALS16.
COMPLAINT BOOK/FEEDBACKFORMS17. HOSPITAL MAGAZINE18. ANNUAL
REPORTSwww.drjayeshpatidar.blogspot.in
21. 21. TYPES OF COMMUNICATION INHEALTH CARE SYSTEMNON-VERBAL
COMMUNICATION IN HEALTHCARE SETUP: ALARM SYSTEM BULLETIN BOARDS
SUGGESTION SYSTEMSCONTINUEDwww.drjayeshpatidar.blogspot.in
22. 22. TYPES OF COMMUNICATION INHEALTH CARE SYSTEM4. TELECOMMUNICATION
SYSTEM.5. ENQUIRY OFFICE OR PUBLICRELATION OFFICE.6. PATIENT
INFORMATION BOOKLETS.7. SIGN POSTS FOR PATIENTS ANDGENERAL
PUBLICwww.drjayeshpatidar.blogspot.in
23. 23. TYPES OF COMMUNICATION INHEALTH CARE SYSTEMNURSING CARE
DELIVERY1. TOUCH.2. EYE CONTACT.3. FACIAL EXPRESSION.4.
POSTURE.CONTINUEDwww.drjayeshpatidar.blogspot.in
24. 24. TYPES OF COMMUNICATION INHEALTH CARE SYSTEM5. GESTURE6. MODE OF
DRESS AND GROOMING.7. SOUNDS.8. SILENCE.9. GENERAL PHYSICAL
APPEARANCEwww.drjayeshpatidar.blogspot.in
25. 25. FACTORS INFLUENCINGCOMMUNICATION.1. DEVELOPMENTAL LEVEL.2.
GENDER.3. SOCIOCULTURAL DIFFERENCES.4. ROLES AND
RESPONSIBILITIES.CONTINUEDwww.drjayeshpatidar.blogspot.in
26. 26. FACTORS INFLUENCINGCOMMUNICATION.5. SPACE AND TERRITORIALITY.6.
PHYSICAL MENTAL AND EMOTIONALSTATE.7. VALUES.8.
ENVIRONMENTwww.drjayeshpatidar.blogspot.in
27. 27. THERAPEUTICCOMMUNICATION TECHNIQUES.1. ACTIVE LISTENING.LISTENING
IS A SKILL THAT CAN BE DEVELOPED BYFOLLOWING THE BELLOW
MENTIONEDGUIDELINES:a. PHYSICALLY SHOW THAT YOU ARE READY TOLISTEN.b.
IGNORE THE CLIENT’S APPEARANCE OR MANNEROF DELIVERY.c. WATCH YOUR
NONVERBAL COMMUNICATION.d. KEEP YOUR MIND ON WHAT THE PATIENT
ISSAYING.CONTINUEDwww.drjayeshpatidar.blogspot.in
28. 28. THERAPEUTICCOMMUNICATION TECHNIQUES.e. VISUALIZE THE SITUATION
FROMTHE CLIENT’S POINT OF VIEW.f. DO NOT INTERRUPT IMMEDIATELY.g.
EVALUATE THE LOGIC ANDCREDIBILITY OF WHAT YOU HEAR.h. DO NOT GIVE YOUR
LAST WORD.www.drjayeshpatidar.blogspot.in
29. 29. THERAPEUTICCOMMUNICATION TECHNIQUES2. SHARING OBSERVATION.3.
SHARING SYMPATHY.4. SHARING HOPE.5. SHARING HUMOR.6. SHARING FEELING.7.
USING TOUCH.8. USING SILENCE.www.drjayeshpatidar.blogspot.in
30. 30. THERAPEUTICCOMMUNICATION TECHNIQUES9. ASKING RELEVANT
QUESTIONS.10. PROVIDING INFORMATION.11.
PARAPHRASING.CONTINUEDwww.drjayeshpatidar.blogspot.in
31. 31. THERAPEUTICCOMMUNICATION TECHNIQUES12. CLARIFYING.13. FOCUSING.14.
SUMMERING.15. SELF DISCLOSING.www.drjayeshpatidar.blogspot.in
32. 32. BARRIERS OF COMMUNICATIONIN NURSING.1. FAILURE TO PERCEIVE
PATIENTAS HUMAN BEING.2. FAILURE TO LISTEN.3. INAPPROPRIATE COMMENTS
ANDQUESTIONS.4. USING CLICHÉS.5. USING QUESTIONS REQUIRINGONLY YES OR
NO ANSWER.www.drjayeshpatidar.blogspot.in
33. 33. BARRIERS OF COMMUNICATIONIN NURSING.6. USING QUESTIONS THAT
PROBEFOR INFORMATION.7. USING LEADING QUESTIONS.8. USING COMMENTS
THAT GIVESADVICE.9. USING
JUDGMENTALCOMMENTS.www.drjayeshpatidar.blogspot.in
34. 34. BARRIERS OF COMMUNICATIONIN NURSING.10. CHANGING THE SUBJECT.10.
GIVING FALSE ASSURANCE.11. GOSSIP AND RUMOR.12. AGGRESSIVE
INTERPERSONALBEHAVIOR.www.drjayeshpatidar.blogspot.in
35. 35. BARRIERS OF COMMUNICATIONIN NURSING.NURSE’S ACTION:a. REALIZE THAT
THE AGGRESSOR ,NOTYOU, IS AT FAULT.b. DEVELOP A PLAN OF ACTION.c. TAKE
ACTION BY OBJECTIVELYRECORDING THE PATTERN OF
INCIDENTS.www.drjayeshpatidar.blogspot.in
36. 36. BARRIERS OF COMMUNICATIONIN NURSING.d. ADDRESS THE AGGRESSOR
EITHERBY YOURSELF OR WITH A SUPPORTSTAFF MEMBER.e. MAKE A FORMAL
WRITTENCOMPLAINT.f. AS A LAST RESORT CONSIDERLEGAL
ACTION.www.drjayeshpatidar.blogspot.in
37. 37. www.drjayeshpatidar.blogspot.in
38. 38. THANK YOUwww.drjayeshpatidar.blogspot.in