Letter of Transmittal

14 May 2017
Sonjoy Maitra
Assistant Professor
Department of Accounting
Faculty of Business Administration
Hamdard University Bangladesh

Subject: Submission of the internship report.

Dear Sir,
With due respect, I would like to inform you that it is a great pleasure for me to submit the
report on “E-Banking System of Social Islami bank Ltd.” as a mandatory requirement for
BBA program. While conducting the working report, I have gathered extensive knowledge
on electronic Banking activities of Social Islami bank Ltd. The report contains a working
procedure of electronic Banking of Social Islami bank Ltd which is based on its operational
activities. It was a great pleasure for me having the opportunity to work on this bank which
remains a very well position comparing with other banks in Bangladesh.

Despite various constraints, I finished this report at my best effort given where I was. It
would be a great honor for me if you would add your opinions and suggestions for the future.

Sincerely,

_________________

Saiful Islam
ID: 678131009
2st Batch, 9th semester
BBA (Major in Finance)
Faculty of Business Administration
Hamdard University Bangladesh

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 Declaration

I ,Saiful Islam, Student ID# 678131009, Faculty of Business Administration, Hamdard

University Bangladesh, hereby declare that this internship report on “Electronic Banking
System of Social Islami Bank Limited” submitted by me to Hamdard University
Bangladesh in partial fulfillment of the requirement for the degree of BBA is an original
work.

It has not been submitted earlier, partly or wholly to any other either University or Institution
for the award of my Degree, Diploma, Fellowship or other similar titles or prizes and that the
work has not been published in any journal or magazine.

…………………….

Saiful Islam
ID: 678131009
2st Batch, 9th semester
BBA (Major in Finance)
Faculty of Business Administration
Hamdard University Bangladesh

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 Supervisor’s Certificate

This is to certify that Saiful Islam, bearing ID-678131009, 2st Batch, Major in Finance,
Faculty of Business Administration, Hamdard University Bangladesh, has successfully
completed his internship program on “Electronic Bnaking system ” under my supervision.

I, wish him every success in his life.

………………..

Sonjoy Maitra
Assistance Professor
Department of Accounting
Faculty of Business Administration
Hamdard University Bangladesh

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 Acknowledgement
All praises are for Almighty Allah that has bestowed upon human being the crown of creation
and has endowed him with knowledge and wisdom. I am very thankful to Almighty Allah
who gave me the courage to complete this complex task and to my ever caring and loving
parents whose prayers helped me to reach this stage of my life.

I hereby express immense gratitude towards my supervisor, Sonjoy Maitra, for guiding me
throughout the internship period. His guidance and views were very much helpful to come
with this report at last. As a newcomer in banking, it was not an easy job to get acquainted
with the banking policies and regulations within this short span of time.

Besides, there are many people who supported me in formulation of this report and without
their support; I could never be able to complete this report successfully. In this respect, I am
very thankful to Branch Manager, Md Moyazzem Hossain, Manager of SIBL Bank
Sonargaon Branch for his cooperation and necessary support ,Operations Manager & in
charge Internship and the qualified staff members of Social Islami Bank Ltd. Finally I want to
express my special thanks to Shihabul Mohamin Bhuiyan(Senior Officer) and Mohd
MomenUllah (Officer) of SIBL, Sonargaon branch, under whom I have completed my three
months internship program. I am also grateful to all other employees, all of them help and
assisted me in participating and performing different official works, data collection and other
mental support while working in the bank.

Limited, who cooperated with me with their guidance at each step of my internship. They
have provided me a lot of important information and knowledge about the electronic banking
operations in a very short period of time. I am as well thankful to all of my teachers of my
university who helped me to reach my current position.

Last but not least, I specialy thanks to Mr. Sonjoy Maitra (Internship Supervisor) who
provided me with his valuable guidance and profitable knowledge whenever I need that.

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 Executive Summary

This report is prepared as requirement of the BBA program of Hamdarde University

Bangladesh. This focus on three month working experiences in Sonargaon Branch,
Narayaonganj. I tried my best to provide a clear idea about Electronic Banking system &
service of Social Islami Bank limited. During my internship tenure I have gained a lot of
knowledge about operations under the supervision and guidance of my Internship Supervisor.
During my whole duration I was rotated in all the different departments of the bank and was
thoroughly briefed about the procedures of all the banking operations especially about
Electronic Banking System and service. There are some objectives for preparing this report
to know electronic banking system and service of SIBL. Compare the situation before
introducing online service and after introducing the online service procedure in social islami
bank Limited, Overall idea about electronic banking system as well as other commercial
Banks, and electronic banking system operation etc.

In this internship report prepared five chapter, First chapter , introduction, origin of the study,
Rationale of the study, objectives of the study, scope of the report, methodology of the study,
Limitation of the report. Second Chapter of this report introduces Social Islami Bank
Limited, Overview of SIBL explains its vision, mission, Overall Operational goals,
Objectives of SIBL , Journey with New Logo, SIBL Core Values, Functions of SIBL, Four
Functions of SIBL, Products & Services, Feature that can be given by SIBL Online Banking,
Corporate social responsibility (CSR),organizational structure.

Third chapter of the report Job description, Internship at SIBL and Description of my job at
SIBL sonargaon branch.Fourth chapter mainly includes E-Banking System of SIBL, In this
chapter broad discussion such as common Online Banking Services in Bangladesh, Internet
Banking products and services, Information Technology Division, SWIFT Service, Network
structure, The Message-passing Payment Process, Application, Online Banking in
Bangladesh, Growth of Online Banking in Bangladesh. Fifth chapter includes electronic
banking service in social islami bank limited. Such as Electronic Banking Products,
Automated Teller Machine (ATM), Debit Card, Credit Card, Check Truncation, Wire
Transfer, More Channels of E-Banking, Mobile Banking, SMS banking, Major Online
Banking Service Providers in Bangladesh. Six chapter mainly includes, Findings, finding to
SWOT analyze, the SIBL strengths and weaknesses, and external opportunities and threats.
And other many point discussion, and Finally Recommendations and conclusion.

Dear readers this report is prepared in very simple, easy and understandable way so that
common and ordinary readers who do not have electronic Banking knowledge can also take
benefit from this report. I hope my report will give you easy and deep overlook of all the
electronic banking operations to the readers.

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 TABLE OF CONTENTS

S.L Title Page

Letter Of Transmittal I
Declaration II
Executive Summary III
Acknowledgement IV
Chapter 1
Introduction

1.1 Introduction 2
1.2 Origin of the study 3
1.3 Rationale of the study 3
1.4 Objective of the study 3
1.4.1 Primary objectives 3
1.4.2 secondary objectives 4
1.5 Scope of the Report 4
1.6 Methodology of the study 4-5
1.7 Outline of the Report 5
1.8 Limitation of the Report 5

Chapter 2
An Overview of SIBL

2.1 Introduction 7
2.2 History of Bank 8
2.3 Overall Operational goals 8
2.4 Vision &Mission of Social Islami Bank 8-9
2.5 Objectives of SIBL 9
2.6 Journey with New Logo 10
2.7 SIBL Core Values 10-11
2.8 Functions of SIBL 12
2.9 Four Functions of SIBL 12
2.10 Products & Services: 13-14
2.11 SIBL will get advantage from Online Banking 15
2.12 Feature that can be given by SIBL electronic Banking 15
2.13 Corporate social responsibility (CSR): 16
2.14 Board o Directors 17
2.15 Corporate Structure 18

Chapter 3
Job description

3.1 Internship at SIBL 20

3.2 Description of my job at SIBL 21-22

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 Chapter 4
E-Banking System Of SIBL
4.1 Introduction 24
4.2 Types of Electronic Banking 25
4.3 Why Electronic Banking 25-26
4.4 Common Electronic Banking Services in Bangladesh 26
4.5&4.6 Advantages and Disadvantages of Electronic banking 27
4.7 Internet Banking 28
4.8 Internet Banking products and services 28
4.9 Information Technology Division 29-30
4.10 SWIFT Service 31
4.11 Network structure 31-32
4.12 Security measures of Electronic Banking System 33
Decryption
Encryption
4.13 The Message-passing Payment Process 34
4.14 Application 35
4.15 Security control of SWIFT 35
4.15.1 Security Risks and Planning 35
4.15.2 Security Control 36
4.15.3 End-to-end authentication 36
4.15.4 Sequence number control 37
4.15.5 User access control 37
4.16 Design of Electronic Banking Application: 37
4.17 Electronic Banking in Bangladesh 38
4.18 Growth of Electronic Banking in Bangladesh 39
Chapter 5
Electronic Banking services in SIBL

5 Electronic Banking services in Social Islami bank Ltd.

5.1 Definition of Electronic Bank 41
5.2 Electronic Banking Products 42
5.2.1 Automated Teller Machine (ATM) 42-43
5.3 Debit Card 44
5.4 Credit Card 44
5.5& 5.6 Check Truncation, Wire Transfer 44-45
5.7 More Channels of E-Banking, 45
5.8 Mobile Banking 45
5.9 SMS banking 45
5.10 Major Online Banking Service Providers in Bangladesh 46
SIBL, City Bank, Eastern Bank Limited, BRAC bank, 46-47
DBBL

Chapter 6
Findings and Recommendations and conclusion
6.1 Findings 49-50
6.2 Recommendations 51-52

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6.3 Conclusion 53
6.4 Reference 54-55

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