The URL can identify the type of service for ORDS, REST and SDW:

https://<info>-<info>.adb.us-ashburn-1.oraclecloudapps.com/ords/
-- adb indicates an Autonomous Service. This should be XFR'd to the DBCS team for
triage under product code 13344, under a component other than Cloud Toolset.
As per email de la denise cu titlul:
PLEASE READ: Product Codes for Analysts Who Support the Following Products: APEX,
ORDS, SQL Developer, SQL Developer Web, Data Modeler, Oracle Database Cloud
Products

To triage the SR further can you clarify what Cloud product are you using:

a) OCI-C, OCI Classic?

b) Schema Service?
c) Autonomous Database (ADB, ATP,ADW) - Autonomous Transaction Processing,
Autonomous Data Warehouse?.
=================================
Please provide the following info:

1) Are you using both CDB and PDBs?

2) Please review the following document, download (from the document) and run the
apex_verify.sql script, and upload the apex_verify_out file for review:
APEX Installation Verification Script [Doc ID 1254932.1]
If you have both CDB and PDBs, please run the above scripts for CDB$ROOT,
PDB$SEED and custom PDBs

3) Are you using ORDS with Glassfish, WLS, Tomcat or in Standalone mode?

4) Please upload the ORDS Configuration files complete set, these are under
configdir/ords/conf

cand nu se asigneaza un sr de cloud ops ...check in camera de slack scrii pe slack

#cloud_sre_paas_db
componenta e Cloud Operations - COLLABORATION USE ONLY

=====================PACE install

Support Tools Extension Framework (STEF) (Doc ID 2240405.2)

pagina buguri de creat note

https://confluence.oraclecorp.com/confluence/x/92MGkg
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semnaturi KM