A

PROJECT REPORT ON

“JOB SATISFACTION OF EMPLOYEES IN TELECOM

INDUSTRY WITH REFERENCE OF JIO COMPANY
WARDHA”
Submitted in partial fulfilment of requirements for
Degree of
Master of Business Administration
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Submitted by
Ajinkya Sawalkar
MBA (Marketing & Finance)
Under the guidance of
Dr. Shailesh Kediya

Department of Business Administration

Datta Meghe Institute of Engineering, Technology & Research,
Sawangi (M), Wardha

2019-2021
 DATTA MEGHE INSTITUTE OF ENGINEERING, TECHNOLOGY & RESEARCH

Sawangi (Meghe), Wardha.

Off: 07152-287893, 287894, Principal Office : 07152-287891. Fax 07152-287892

E-mail : Principal _dmietr@yahoo.Com, Web site : www.dmietr.edu.in

Department of Business Management

CERTIFICATE
This is to certify that Mr. Ajinkya Sawalkar of our institute has successfully prepared
this synopsis as per standard guidelines. The title of the synopsis is “JOB SATISFACTION
OF EMPLOYEES IN TELECOM INDUSTRY WITH REFERENCE OF JIO COMPANY
WARDHA” under the specialization of Marketing and Finance.

Dr. Shailesh O. Kediya Dr. Prasanna Zade

(HOD-MBA) Principal

DMIETR, Wardha DMIETR, Wardha

Dr. Shailesh O. Kediya

(Project Guide)

Date: __ / __ / ______

Place:
 DECLARATION

I certify that

a. The work contained in this project has been done by me under the guidance of our
supervisor(s).
b. The work has not been submitted to any other Institute for any degree or diploma.
c. I have followed the guidelines provided by the Institute in preparing the project
report.
d. I have conformed to the norms and guidelines given in the Ethical Code of Conduct of
the Institute.
e. Whenever I have used materials (data, theoretical analysis, figures, and text) from
other sources, I have given due credit to them by citing them in the text of the report
and giving their details in the references. Further, I have taken permission from the
copyright owners of the sources, whenever necessary.

Signature of the Student

Ajinkya Sawalkar
MBA IVth Semester
 ACKNOWLEDGEMENT

I would like to thank to my honourable Project Guide, Dr. Shailesh O. Kediya Head
of the Department, Department Of Business Administration, Datta Meghe Institute of
Engineering Technology& Research, under whose necessary guidance I have completed my
project successfully. Without his unending help, encouragement and motivation this would
not have been possible.

Dedication and perseverance when supported by inspiration and guidance lead to

success. For me the inspiration and guidance were given by my guide who were accessible
for me to obviate the darkness of my problem with light of his knowledge of the relevant
subject enriched by his hands on experienced in the field of project. I truly sense it was
privilege for me, to have them as my guide. I fill highly honoured working under them.

Signature of the Student

Ajinkya Sawalkar
MBA IVth Semester
Contents

ABSTRACT:........................................................................................................................................6
INTRODUCTION:..............................................................................................................................7
OBJECTIVES OF THE STUDY:......................................................................................................8
SCOPE OF THE STUDY:..................................................................................................................9
HYPOTHESIS:..................................................................................................................................10
LIMITATIONS OF THE STUDY:..................................................................................................11
LITERATURE REVIEW:................................................................................................................12
RESEARCH METHODOLOGY:....................................................................................................14
Sample Size:...................................................................................................................................14
Data Analysis Tools:......................................................................................................................14
Questionnaire:............................................................................................................................14
Percentage analysis:...................................................................................................................14
Method and Source of Data Collection:.......................................................................................14
Primary data:.............................................................................................................................14
Secondary data:.........................................................................................................................14
Period of the Study:.......................................................................................................................14
DATA ANALYSIS AND INTERPRETATION:.............................................................................15
FINDINGS:........................................................................................................................................30
SUGGESTIONS:...............................................................................................................................31
CONCLUSION:.................................................................................................................................32
REFERENCE:...................................................................................................................................33
QUESTIONNAIRE:..........................................................................................................................34
ABSTRACT:

Job satisfaction refers to one’s feelings toward one’s job. If the worker's expectations square
measure consummated (or) the employees get above what he/she feels happy. If work
satisfaction will increase organizational commitment can be enhanced. This leads to upper
productivity Employees square measure real assets for any organization as a result of among
all different sources of organization employees. Humans square measure, habitable persons,
that machines can’t perceive. Hence for any organization employees square measure real
assets. This study highlights factors of job satisfaction that successively coupled with
organization success. The key objective of the study is to search out {the worker the
worker} job satisfaction and additionally to search out is there any association between
employee job satisfaction with their designation and work expertise at Reliance JIO,
Wardha. In this study, 50 no’s of respondents are taken as a sample. Percentage analysis is
incorporated for analysis. The study helped in revealing the extent of satisfaction of
employees with respect to the varied factors provided within the organization. This study
shows that employees underneath organization square measure additional or less happy with
the work. The organization thought to contemplate on the wage, relationship of employees
and supervisors, grievance handling and provides an additional chance for the new
employees.
INTRODUCTION:
HUMAN RESOURCE MANAGEMENT is primarily concern with the individual’s
management. It’s a vital system within the method of management. The success of the
organization not solely depends on the material, machines and equipment but also on the
personnel who put in their best efforts for efficient performance of the job. HRM is the
management of employee skills, knowledge, talent, aptitude, creative abilities etc. HRM is
that the management of worker skills, knowledge, talent, aptitude, artistic abilities etc.
Human resources square measure the foremost valuable and distinctive assets of a company.
The successful management of AN organization’s human resource may be a existing,
dynamic and difficult task, particularly at a time once the globe has become a worldwide
village and economies square measure in a very state of flux. The deficiency of gifted
resources and therefore the growing expectations of the fashionable day employee have any
exaggerated the quality of the human resource operate. It is so necessary for all managers to
grasp and provides due importance to the various human resource policies and activities
within the Organisation. Human Resource Management additionally includes worker
assessment like performance appraisal, facilitating correct compensation and edges,
encouragement, maintaining correct relations with labour and with trade unions, and taking
care of worker safety, welfare and health by yielding with labour laws of the State or
country involved.
Human resource is considered to be the most valuable asset in any organization. It is the
sum-total of inherent abilities, acquired knowledge and skills represented by the talents and
aptitudes of the employed persons who comprise executives, supervisors and the rank-and-
file employees. It may be noted here that human resource should be utilized to the
maximum possible extent, in order to achieve individual and organizational goals. It is thus
the employee’s performance, which ultimately decides, and attainment of goals. However,
the employee performance is to a large extent, influenced by motivation and job satisfaction
the term relates to the total relationship between an individual and the employer for which
he is paid. Satisfaction does mean the simple feeling state accompanying the attainment of
any goal; the end state is feeling accompanying the attainment by an impulse of its
objective. Job satisfaction does mean absence of motivation at work. Research workers
differently described the factors contributing to job satisfaction and job dissatisfaction.
The survey made regarding the job satisfaction in telecom industry will facilitate and
enables the management to know the perceptions and inner feelings regarding the job they
are performing on day-to-day basis. The term job satisfaction reveals and focuses on the
likes and dislikes of the employees of telecom industry. In this particular study, the
researcher tries to identify the causes for satisfaction and dissatisfaction among the
employees. So, this is the most effective and selective instrument for diagnosing and
peeping into the employee’s problems. Thus, the high motivation and morale of an
employee make him to remain in the organization and encourage him to face cut throat
competition and gives him enough dynamism to face challenges. Every human being
possesses him own unique resource, if properly channels it by supportive and supplement,
ultimately for achieving organization goals. As proper breathing and diet is necessary to
healthy human being so as is contentment to the job satisfaction. This contentedness
ultimately acts as a key factor to human resource development
OBJECTIVES OF THE STUDY:
The organization must satisfy people’s needs and influence these feelings for obtaining their
co-operation and support. Proactive attitude of people towards their jobs, good
communication system and individual objectives are some of the factors of job satisfaction.

 Job satisfaction should be a major determinant of an employee organizational

behaviour.

 The job satisfaction refers to a person’s feeling of satisfaction on their job. It is

different from person to person. The researcher has chosen to measure the level of
job satisfaction in Reliance Jio, Wardha.

 This report is useful to the management of the company to know the satisfaction
levels of employees and they can take measures to increase productivity.

 A person who places high importance on imagination, independence and freedom is

likely to be poorly matched with an organization that seeks conformity from its
employees.

 To identify the extent of job satisfaction in the TELECOM INDUSTRY employees

and its impact on the job performance of the employees.

 To evaluate the working environment in TELECOM INDUSTRY.

 To examine satisfaction regarding the salary and other benefits of its employees.

 To suggest suitable measures to improve the overall satisfaction of the employees in

the organization.
SCOPE OF THE STUDY:
In the survey, an attempt has been made to analyse the job satisfaction of employees of
TELECOM INDUSTRY. The study tries to understand the level of satisfaction among the
employees of TELECOM INDUSTRY. It further explains the area on which employees are
mostly dissatisfied. Job satisfaction of the employees has been analysed on the basis of the
following thirteen job related factors.

1. Salary and monetary benefits

2. Job security

3. Promotion policy

4. Working environment

5. Employee’s participation in management

6. Freedom of expressions

7. Nature of job

8. Interest taken by superiors

9. Superiors and sub-ordinate relationship

10. Medicare

11. Loans

12. Conveyance

13. L.T.C
HYPOTHESIS:

It is known fact to all that keeping a employee happy is management’s responsibility as to

get the work done perfectly. However, to feel happy is employee’s perception. Therefore, a
satisfied employee is essential element for improving efficiency and effectiveness.

• Job satisfaction is great motivator, which keeps the employees always in high morale.

• Job satisfaction among employees result in increasing the perception of the organization.

• Job satisfaction reduces the resistance among employees for the new implementations.
LIMITATIONS OF THE STUDY:

 This is subjected to the basis and prejudices of the respondents, hence 100% of
accuracy cannot be assured.

 The research was carried out in a short span of time, where in the research could not
widen the study.

 The period of study was too short. So, it was not possible to collect the relevant
information with in that period.

 The findings are based on the answers given by the employees, so any error or bias
may be affecting the validity of the finding
LITERATURE REVIEW:

1. Telecom Sector

The liberalization of India’s telecoms sector began with small steps in 1999 with the issue of
a license to a private operator to compete with the previous monopoly provider of telecom
services the India BSNL. The significant changes in the number of fixed and mobile services
deployed in India occurred in the late 1999 and the number of services in operation has
grown exponentially in the subsequent five years. The incentives both from government and
public sectors have helped to grow this sector. It is now one of the biggest sectors of India.
Due to the great potential many foreign investors invested in this sector. BSNL is incapable
of providing sufficient services to meet out the demand, but Jio is capable of providing
sufficient services to meet out the demands. The revolutionary changes come in this sector
when government opens private sector participation in telecom sector in 1999. From then to
now Jio is most successful private sector participant in telecom sector.

2. Job Satisfaction

“Job satisfaction could be a pleasant or positive emotion ensuing from the appraisal or one’s
job or job experience” “Job satisfaction is that the quantity of enjoyment or happiness related
to employment. If you like job intensely, you may expertise high job satisfaction. If you
dislike your job intensely, you may expertise job-dissatisfaction” Employee satisfaction could
be a state wherever people aren't solely proud of their current profiles however additionally
foresee towards an extended term association with the organization. No individual desires to
quit his/her job too often. However, the instant monotony creeps in, individuals begin
searching for higher opportunities. Most of the days, workers treat their jobs even as a mere
supply of earning their bread and butter. They are available to workplace not as a result of
they get pleasure from their work however as a result of they have their salaries to confirm a
comfortable living. Workers would never be happy with their jobs unless and till they need
one thing interesting and difficult to figure on. Both management and workers have a very
important role to play in guaranteeing a positive atmosphere at the work and eventually job
satisfaction. Workers should not be produced as mere robots that merely begin operating
simply at the clicking of a button and neither express themselves nor create issues for others.
Management must stand by their workers and perpetually mentor them. Employee’s area unit
indispensable for the organization however in no approach, pride and ego ought to get into
their heads. Don’t be under the impression that superiors would treat you with respect albeit
you are doing not perform. Such an issue is practically not possible within the skilled
scenario. Be positive and learn to regulate. Try and be happy and happy with what all you
have got instead of cribbing over little problems. It is crucial for the staff to be happy with
their jobs, else neither they'd be able to deliver as per expectations nor feel comfy at the
work. Sometimes, employee’s area unit happy with little things additionally and typically
workers realize a retardant even within the better of things. What number jobs do they
change? There’s a problem everyplace, solely the character of downside would vary. The
concept isn't to run off from issues however face them with a smile. Happy workers
volitionally work towards the fulfilment of organization’s goals and objectives, eventually
reassuring profits and better revenues. Unhappy workers typically besmirch their
organization that encompasses a serious impact on the image of the actual complete.
Employees who area unit happy with their jobs stick around for an extended time, benefitting
the organization with their experience and knowledge. Job satisfaction is of utmost
importance for workers to stay happy and additionally deliver their bounds. Happy
employees are those who are very loyal towards their organization and continue it even
within the worst state of affairs. They are doing not total of any compulsion however as a
result of the dream of taking their organization to a replacement level. Workers have to be
compelled to be aroused towards their work and keenness comes only if workers area unit
happy with their job and organization on the total. Worker satisfaction results in a positive
atmosphere at the work. Individuals rarely crib or complain and concentrate additional on
their work. The first advantage of worker satisfaction is that people hardly consider exploit
their current jobs. Worker satisfaction during an approach is important for worker retention.
Organizations have to be compelled to retain meriting and gifted workers for long run growth
and bonded success. If workers simply leave the Organisation once being trained, then the
organization would begin a huge mess. Organisation will hire new people however nobody
will deny the importance of experienced professionals. It’s essential for organizations to
possess experienced individuals around who will guide fresher or people who have simply
joined. Employee attrition is one among the main issues faced by organizations. The
individual who is treated well at the work, has ample opportunities to grow, is appreciated by
his superiors, gets his wage on time ever thinks of adjusting his job. Holding gifted workers
undoubtedly offers the organization a position over competitors as they contribute additional
effectively than new joiner
RESEARCH METHODOLOGY:

Sample Size:

The sample size of 30 employees of Reliance JIO Limited, Wardha.

Data Analysis Tools:

Tools that have been used for the study are as follows:

Questionnaire:

A close-ended questionnaire consisting of 15 questions was used in the research. Close-

ended questions are asked the respondents to answer the questions based on the options
already given. The Respondents need to choose from those options given only.
For analysis and interpretation of data, Percentage analysis is used:

Percentage analysis:

Number of Respondents / Total number of Respondents x100

Method and Source of Data Collection:

In the preparation of this report, the researcher the data from different sources. The sources
of data as follows:

Primary data:
This data is gathered from first-hand information sources by the researcher, this data
collection from employees, managers, clerks etc., by administrating the questionnaire
having face to face interaction with employees.

Secondary data:
This will give the theoretical basis required for the report presentation which can be
available from various sources such as magazines, office files, inter office manual and web
site.

Period of the Study:

1 Month.
DATA ANALYSIS AND INTERPRETATION:

 The sample size of 30 was taken randomly which includes employees of various
departments of Jio Infocomm pvt ltd at Jio centre Wardha. The collected database
been analysed and interpreted.
 In graphical representation the sale was taken 0-30 representing percentage and
response of the respondents.

1. How do you feel about your job in the organization?

S no Opinion No of respondents Percentage

1 Highly satisfied 5 16.6667
2 Satisfied 25 83.3333
3 Dissatisfied 0 0
4 Highly dissatisfied 0 0

90
80
70
60
50 no of respondents
percentage
40
30
20
10
0

2. Are you extremely proud to tell people that I work for this organisation?
S no Opinion No of respondents Percentage
1 Yes 30 100
2 No 0 0

120

100

80

60 1 good
2 bad
40

20

0
no of respondents percentage

3. Do you think that existing Human resource in the organisation are

sufficient for doing the maximum or required position in their particular
department?

S no Opinion No of respondents Percentage

1 More sufficient 4 13.3333
2 Sufficient 22 73.3334
3 Not sufficient 4 13.3333

80

70

60

50
no of respondents
40
percentage
30

20

10

4. How satisfied are you with the information you receive from
management and communication with senior employees on what is going
on in your division/company?

S no Opinion No of respondents Percentage

1 Highly satisfied 10 33.3333
2 Satisfied 20 66.6667
3 Dissatisfied 0 0
4 Highly dissatisfied 0 0
 80

70

60

50
no of respondents
40
percentage
30

20

10

5. What is the opinion about the salary pay in the organization?

S no Opinion No of respondents Percentage

1 Highly satisfied 5 16.6667
2 Satisfied 19 63.3333
3 Dissatisfied 6 20
4 Highly dissatisfied 0 0
 70

60

50

40
no of respondents
percentage
30

20

10

6. Do you get the wages/salaries regularly?

S no Opinion No of respondents Percentage

1 Yes 26 86.6667
2 No 4 13.3333
 100
90
80
70
60
50 1 yes
2 no
40
30
20
10
0
no of respondents percentage

7. To what extent are you happy with promotion system in your

organisation?

S no Opinion No of respondents Percentage

1 To a great extent 12 40
2 To some extent 18 60
3 Little extent 0 0
 70

60

50

40
no of respondents
percentage
30

20

10

8. How do you feel about the rules in your organisation?

S no Opinion No of respondents Percentage

1 Highly satisfied 6 20
2 Satisfied 24 80
3 Dissatisfied 0 0
4 Highly dissatisfied 0 0
 80

70

60

50
no of respondents
40
percentage
30

20

10

9. What is the opinion about the relation between the co-workers in the
organization?

SNO OPINION NO OF RESPONDENTS PERCENTAGE

1 Good 30 100
2 Bad 0 0
 120

100

80

60 1 good
2 bad
40

20

0
no of respondents percentage

10. How do you feel about the welfare facilities provided by the
organization?

S no Opinion No of respondents Percentage

1 Highly satisfied 8 26.6667
2 Satisfied 20 66.6667
3 Dissatisfied 2 6.6666
4 Highly dissatisfied 0 0
 80

70

60

50
no of respondents
40
percentage
30

20

10

11. What is the level of management’s involvement in the problem solving

of the employees?

S no Opinion No of respondents Percentage

1 To a great extent 18 60
2 To some extent 9 30
3 Little extent 3 10
 70

60

50

40
no of respondents
percentage
30

20

10

12. Do employee have job security in the organization?

S no Opinion No of respondents Percentage

1 Yes 21 70
2 No 9 30
 80

70

60

50

40 1 yes
2 no
30

20

10

0
no of respondents percentage

13. What is the employee opinion about the allowances given to them in the
organisation?

S no Opinion No of respondents Percentage

1 Highly satisfied 4 13.3333
2 Satisfied 20 66.6667
3 Dissatisfied 6 20
4 Highly dissatisfied 0 0
 80

70

60

50
no of respondents
40
percentage
30

20

10

14. What is your opinion about the organizational working hours?

S no Opinion No of respondents Percentage

1 Comfortable 21 70
2 Uncomfortable 6 20
3 Under pressure 3 10
4 No comment 0 0
 80

70

60

50
no of respondents
40
percentage
30

20

10

15. How satisfied are you with your job, considering all the aspects?

SNO OPINION NO OF RESPONDENTS PERCENTAGE

1 Highly satisfied 9 30
2 Satisfied 21 70
3 Dissatisfied 0 0
4 Highly dissatisfied 0 0
80

70

60

50
no of respondents
40
percentage
30

20

10

0
FINDINGS:

 In JIO centre there is a good relationship between management and employees.

 The employees are satisfied with top level management.

 The working hours and work allotted to employees are satisfactory.

 Supervisors are ready to clear the doubts and help in improving their performance.

 Facilities provided to the employees are good

 There is a good recognition to the employees.

 Employees are satisfied with the facilities provided to them and are free to express
their views freely to the management.
SUGGESTIONS:

 To increase the job satisfaction level of employees, the company should focus on
incentives and reward structure rather than only on motivational sessions.

 Recruitment should be done for the right person for the right job based on their
educational qualification, so it can be the factor for an effective job.

 Company should give promotion to those employees who deserve it.

 Increase is salary can motivate the employees to draw best job.

 To make its employees loyal, the company should make them feel that their job is
secured.

 Majority of the employees feel that there should be an incentive wage scheme and
increase in salary for efficient work in the organization.
CONCLUSION:

All the conclusions are drawn based on interpretation of primary data regarding
the job satisfaction of employees of JIO centre, Wardha.

 From the analysis and interpretation, it is concluded that most of the employees are
satisfied with the work place and very few are not satisfied which is negligible in
number.

 In case of working hours, most of them are satisfied with the timings.

 From the study it is clear that employees are satisfied with motivation provided by the
management.

 This study shows that only few employees strongly feel that their pay structure is
good.

 From the analysis, it is clear that employees are happy and convenient with the
working hours.

 This study shows that very small numbers of employees are satisfied with the job
security and most of the employees don’t feel that their job is secured.
REFERENCE:

 https://www.jio.com/

 www.ibef.org

 www.managementstudyguide.com

 www.yourarticlelibrary.com

1. Ashwathappa. K, 2014, Human Resource Management Tata Mc Graw Hill Publications.

2. Deith Davis. 2012, Human Relation at Work.

3. Tripathi. 2010, Personnel management & industrial Relations.

4. P. Subba Rao, 1999, Essentials of Human Resources and Industrial Relations.

5. C.B. Mamoria, 2000, Human Resource Management.

QUESTIONNAIRE:

Please provide the following information before filling further details.

NAME :
AGE :
GENDER :
EDUCATIONAL QUALIFICATION:
DEPARTMENT:
DESIGNATION:
EXPERIENCE:

1. How do you feel about your job in the organization? ( )

a) Highly satisfied b) Satisfied c) Dissatisfied d) Highly dissatisfied

2. Are you extremely proud to tell people that I work for this organization? ( )

a) Yes b) No

3. Do you think that existing Human resource in the organization are sufficient for doing the
maximum or required position in their particular department? ( )

a) More sufficient b) sufficient c) Not sufficient

4. How satisfied are you with the information you receive from management and
communication with senior employees on what is going on in your division/company?
( )

a) Highly satisfied b) Satisfied c) Dissatisfied d) Highly dissatisfied

5. What is the opinion about the salary pay in the organization? ( )

a) Highly satisfied b) Satisfied c) Dissatisfied d) Highly dissatisfied

6. Do you get the wages/salaries regularly? ( )

a) Yes b) No

7. To what extent are you happy with promotion system in your organization? ( )

a) To a great extent b) To some extent c) little extent

8. How do you feel about the rules in your organization? ( )

a) Highly satisfied b) Satisfied c) Dissatisfied d) Highly dissatisfied

9. What is your opinion about the relations between the Co-workers in the organization? ( )

a) Good b) Bad

10. How do you about feel the welfare facilities provided by the organization? ( )

a) Highly satisfied b) Satisfied c) Dissatisfied d) Highly dissatisfied

11. What is the level of management involvement in the problem solving of employees?
( )

a) To a great extent b) To some extent c) little extent

12. Do employee have the job security in the organization? ( )

a) Yes b) No
13. What is the employee opinion about their allowances given to them in the organization? (
)

a) Highly satisfied b) Satisfied c) Dissatisfied d) Highly dissatisfied

14. What is your opinion about the organizational working hours? ( )

a) Comfortable b) Uncomfortable c) Under pressure d) No comment

15. How satisfied are you with your job, considering all the aspects? ( )

a) Highly satisfied b) Satisfied c) Dissatisfied d) Highly dissatisfied

THANK YOU!!
FOR SPENDING YOUR VALUABLE TIME.