Maritza J.

Donabó
12150 Pigeon Pass Road Apt. B209, Moreno Valley, CA 92557 • (951) 345-2858 • jams4mm@gmail.com

Objective To obtain an aspiring and challenging position where I may apply my experience and skills to the
fullest.

Experience

Compliance Department- Privacy Investigator

06/2020- Present Inland Empire Health Plan Rancho Cucamonga, CA
• Investigate HIPPA/Privacy allegations • Assist with reports and data analysis
• Report to State and/or Federal regulatory • Coordinate & lead workgroups to bridge the gap
agencies between departments and reduce risk of privacy
• Implement, monitor, and maintain a privacy disclosure
compliance framework • Stay uprise on relevant State and Federal privacy
• Assist in meeting the Privacy Program’s long & laws & regulations
short-term goals • Participate in audit preparation
• Understanding of the Privacy Program’s policies, • Create and maintain desktop procedures and
guidelines & practices workflows

Quality Management- Potential Quality Incident (PQI): Coordinator

08/2015- 06/2020 Inland Empire Health Plan Rancho Cucamonga, CA

• Developed training and development resources • Relay team memos to promote awareness of
• Accountable for weekly and monthly volume updates or changes within the Team
reports • Ensure that a satisfactory compliance level is
• Analyze and validate data to ensure data quality maintained
• Responsible for tracking and reporting of • Development of Standard Operating Procedures
Potential Quality Incident (PQI) cases (SOP) and workflows
• Audit file preparation for both electronic and • Lead and managed projects
printed files • Assist in the investigation during the PQI
process

Care Management- Coordinator (AKA Health Management Specialist)

03/2012-08/2015 Inland Empire Health Plan Rancho Cucamonga, CA

• Developed training guides for new team members • Provide Care Coordination for Members
• Performed one-on-one team specific training
• Created presentations for department/job specific functions and processes

Health Management- Specialist (AKA Care Management Coordinator) Special Projects

01/2012-03/2012 People 2.0-Assignment at IEHP San Bernardino, CA

• Intradepartmental coordination • Liaison between IPA and Customer

• Completion of Member pre & postnatal • Coordinate member services interdepartmentally
assessments • Aid in coordinating of care
• Prenatal education • Experience with health management for Asthma,
• Provide Community resources Diabetes, and OB health

Administrative Assistant
06/2011-01/2012 People 2.0-Assignment at IEHP San Bernardino, CA

• Assist with meetings and minutes • Health Management Program mailings

• Process New Team Member training binders
• Responsible of timecards and time off request • Managed required logs and office supplies

Comprehensive Perinatal Health Worker (CPHW) Supervisor, Back & Front Office Assistant
12/2006-06/2011 Medical Educational Services Moreno Valley, CA

• Supervise other Health Workers

• Train new employees • Provide prenatal & health education to pregnant women
• Interview candidates • Facilitate access to community resources
• Coach employees • Covered back or front office when necessary
• Provide employee encouragement and support

Comprehensive Perinatal Services Program (CPSP) Coordinator

07/2005-11/2006 La Salle Medical Associate San Bernardino, CA
• Assist in coordinating patient care • Built a guide of accessible resources in the community
• Assist in establishing CPSP program • Provide prenatal & health education

Comprehensive Perinatal Health Worker (CPHW), Back Office Assistant

04/2001-07/2005 Woman to Woman San Bernardino, CA
• Provide prenatal & health education • Back office essential functions
• Provide referral and/or community resources • Interpret for Spanish speaking patients

Back Office Medical Assistant

06/2000-04/2001 Woman’s Care Moreno Valley, CA
• Vital and room patients • Interpret for Spanish speaking patients
• Assist Health Provider in procedures • Received training in providing IM injections

Education

Azusa Pacific University • Azusa, CA

08/2016-Present
• Bachelor of Health Science, Healthcare Administration

Riverside Community College (RCC) • Moreno Valley, CA

08/2011-12/2015
• Associates of Science • Pre-Nursing Requirements completed

San Bernardino Valley College (SBVC) • San Bernardino, CA

09/2008-06/2009
• General Education

Regional Occupational Program (ROP) • Moreno Valley, CA

08/1999-04/2000 (Completed while in High school)
• Certified Nursing Assistant • Acute Hospital Care training
o March Air Reserve Base Skilled Nursing o Moreno Valley Community Hospital
Facility

Interests Skills Certifications

• American Sign Language
• Special Needs Children &
Fundraising events
• Fluent in Spanish.
• Proficient with Microsoft Works
(i.e. Excel, PowerPoint, Word)
• Multicultural and diversity
sensitivity
• Nursing Assistant
• CPR
• Business Writing Course I
• Business Writing Course II