Florence Group of Hotels

MIS project

Section C

Group Members: Prashant Soni

Janit Nagpal

Nidhi Gupta

Yookani Passah

Ruby Kapoor

Aashray Kalwani

Name of the company – Florence Group of Hotels

Name of the concerned person – Mr. Jaydeep Bhat

Designation - General Manager

Contact Info-

Email: gm@florencegroup.in

Phone: 01145025500

Website: www.florencegroup.in

Q. Type of information system used by the company?

A. Florence hotels are using two information systems one for their internal management
and one for booking, booking system are being outsourced by another company in UK.

---Fortune Genie (Internal Software used for management and reservation, designed by
Idsfortune Company).

Website of the product being used www.Idsfortune.com.

--- Resavenue Software (Outsourced for booking and payment gateway)

Q. What role is the Information System playing in their competitive strategy?

A. A business can gain a competitive advantage via its products by

 Creating new products and services, or

 Enhancing its existing products or services, or

 differentiating its products and services from its competitors

Information systems can help create a competitive advantage by being part of the
product or by providing support to the product.
Product that the Florence hotels are using is the best in the market at current
situation, which provides a simplified hands-on management for their hotels. This
software gives then a single database which gives them a clear overview of their entire
business. The solution that they are using for their problem is featured with various
applications which are generally only available at a very high cost. The product is very
extensively scalable and user friendly. Genie the product they are using helps them in
gaining an increasing productivity and guest satisfaction to generate greater revenue.

The IDS Fortune – Genie is integrated with various Modules such as:

 Front Office
 Points of Sale
 Accounts Receivable
 Materials Management
 Loyalty and Rewards Management Program

Information system provides them a competitive strategy along with flexibility. Not only
has that it helped them in gain a competitive advantage by using business processes to:

 Lock in suppliers via easy-to-use connections, discouraging them from changing

to another business.
 Establish alliances with other organizations and set standards.

These along with the information system help the company achieve a competitive
strategy amongst other competitors in the market.
Levels at which the information system is deployed at Florence group
of hotels

The levels at which the information system is used at Florence group of hotels is most
used at the higher level which consist of General Manager, Assistant general manager
Front office manager, Housekeeper manager and Maintenance chief department for the
following jobs:

 Group sales
 Guest history
 Accounts receivable
 Travel agencies
 Yield management
 Central Reservations
 Complementary products
 Maintain wait lists
 Provide flexible package configurations
 Booking stock

The link is also available at the lower level but only to the food and beverage
department for the billing of order placed by the customers for food which makes it
easier for them to keep a track of the orders and do the billing for it and the same can
be accesed by the higher level.