Program MBA(HRM) Course Operations Management

Exam Mid Marks 30

Paper Subjective Instructor Miss Abeer Ghaus
Date 07-04-2021 Time 90 min

Mid term

Introductions:

All students must solve the paper ( Handwritten ) on separate pages in good manners. After the ending time
e.g.12.30 , all the students will have 15 mints to make the pictures and PDF file of Answer.

Students will have to send the pdf file to course instructor and examination in charge Dr- Irfan

Whatsapp details : Abeer Ghaus 0337-1711664

Email : abeerghaus@gmail.com

examoffice.ibfbzu@gmail.com

Solve all Questions

Q1: Take a process you encounter on a daily basis, such as the lunch cafeteria or the journey from your
home to school or work, and identify the bottlenecks that limits throughput of this process? Using same
process, identify conditions that would lead to the bottlenecks changing pr shifting away from existing
bottlenecks? And how could the efficiency of the redesigned process be improved further? (10)

Q2: A local fast-food restaurant processes several customer orders at once. Service clerks cross paths,
sometimes nearly colliding, while they trace different paths to fill customers orders. If customers order a
special combination of toppings on their hamburgers, they must wait quite some time while the special
order is cooked. How would you modify the restaurant’s operations to achieve competitive advantages?
Because demand surge at lunchtime, volume flexibility is a competitive priority in the fast food business.
how would you achieve volume flexibility? (10)

Q3

samples defects samples defects samples defects

1 20 11 25 21 9
2 18 12 18 22 20
3 29 13 25 23 17
4 12 14 16 24 28
5 14 15 20 25 10
6 11 16 15 26 17
7 30 17 40 27 22
8 25 18 35 28 14
9 27 19 21 29 19
10 16 20 24 30 20
A insurance company take medical information over telephone from prospective policy application prior
to a visit to the applicant’s place of resident by a registered nurse who take vital sign measurements .when
telephone interview has incorrect information, the entire process of approving the application is
unnecessarily delayed and has the potential of causing loss of business. The above data was collected to
see how many applications contain errors. each sample have 200 randomly selected applications.

a) What are the upper and lower control limits of a p chart for the numbers of defective
applications? Use z=3.
b) Draw the chart.