ETERNUS DX60 S2

Support and Maintenance

Support and Maintenance ETERNUS DX60 S2 0 Copyright Fujitsu Technology Solutions, Release September 2011
 Content

 Maintenance Operations
 Maintenance Utilities
 Log and Dump Management
 Maintenance Procedures
 Replacement Procedures

Support and Maintenance ETERNUS DX60 S2 1 Copyright Fujitsu Technology Solutions, Release September 2011
 Maintenance Operations

 Device Status
 Preventive Maintenance
 Force Degrade and Force Reboot
 Hot Reduction
 Identify LED
 RAID Group Status and Volume Status
Support and Maintenance ETERNUS DX60 S2 2 Copyright Fujitsu Technology Solutions, Release September 2011
Status - Device Status
 The Device Status menu offers various functionalities for the
maintenance operations

Support and Maintenance ETERNUS DX60 S2 3 Copyright Fujitsu Technology Solutions, Release September 2011
Preventive Maintenance
 Device Status - Replace
 Applicable to: CM, EXP, PSU, SFP, Disk Drive and SAS Cable

Support and Maintenance ETERNUS DX60 S2 4 Copyright Fujitsu Technology Solutions, Release September 2011
Force Degrade
 Device Status - Force Disable
 Applicable to: CM, EXP, PSU, SFP, Disk Drive and SAS Cable

Support and Maintenance ETERNUS DX60 S2 5 Copyright Fujitsu Technology Solutions, Release September 2011
Force Reboot
 Device Status - Force Enable
 Applicable to: CM, EXP, SFP and Disk Drive

Support and Maintenance ETERNUS DX60 S2 6 Copyright Fujitsu Technology Solutions, Release September 2011
Hot Reduction
 Device Status - Reduce Disk
 Applicable to: Disk Drive

Support and Maintenance ETERNUS DX60 S2 7 Copyright Fujitsu Technology Solutions, Release September 2011
Identify LED
 Device Status - Turn ON Location LED
 Applicable to: CE and DE

Support and Maintenance ETERNUS DX60 S2 8 Copyright Fujitsu Technology Solutions, Release September 2011
Status (1)
 RAID Group Status

Support and Maintenance ETERNUS DX60 S2 9 Copyright Fujitsu Technology Solutions, Release September 2011
Status (2)
 Volume Status

Support and Maintenance ETERNUS DX60 S2 10 Copyright Fujitsu Technology Solutions, Release September 2011
 Maintenance Utilities

 Start / End Maintenance

 Add/Remove Drive Enclosure
 Add Controller Module
 Delete Sense Data

Support and Maintenance ETERNUS DX60 S2 11 Copyright Fujitsu Technology Solutions, Release September 2011
Start / End Maintenance
 This function is necessary for the operations Preventive
Maintenance, Expansion and Reduction
 Start Maintenance stops remote failure reporting

Support and Maintenance ETERNUS DX60 S2 12 Copyright Fujitsu Technology Solutions, Release September 2011
Maintenance Utilities (1)
 Hardware Maintenance - Add Drive Enclosure

Support and Maintenance ETERNUS DX60 S2 13 Copyright Fujitsu Technology Solutions, Release September 2011
Maintenance Utilities (2)
 Hardware Maintenance - Remove Drive Enclosure

Support and Maintenance ETERNUS DX60 S2 14 Copyright Fujitsu Technology Solutions, Release September 2011
Maintenance Utilities (3)
 Hardware Maintenance - Add Controller Module

Support and Maintenance ETERNUS DX60 S2 15 Copyright Fujitsu Technology Solutions, Release September 2011
Maintenance Utilities
 Delete Sense Data

Support and Maintenance ETERNUS DX60 S2 16 Copyright Fujitsu Technology Solutions, Release September 2011
 Log and Dump Management

 Event Log
 Export Panic Dump
 Error Information
 Export Log
 Export Configuration
 Get G-List
Support and Maintenance ETERNUS DX60 S2 17 Copyright Fujitsu Technology Solutions, Release September 2011
Log and Dump Management (1)
 Log/Dump - Event Log

Support and Maintenance ETERNUS DX60 S2 18 Copyright Fujitsu Technology Solutions, Release September 2011
Log and Dump Management (2)
 Log/Dump - Export Panic Dump

Support and Maintenance ETERNUS DX60 S2 19 Copyright Fujitsu Technology Solutions, Release September 2011
Log and Dump Management (3)
 Log/Dump - Error Information

Support and Maintenance ETERNUS DX60 S2 20 Copyright Fujitsu Technology Solutions, Release September 2011
Log and Dump Management (4)
 Log/Dump - Export Log

Support and Maintenance ETERNUS DX60 S2 21 Copyright Fujitsu Technology Solutions, Release September 2011
Log and Dump Management (5)
 Log/Dump - Export Configuration

Support and Maintenance ETERNUS DX60 S2 22 Copyright Fujitsu Technology Solutions, Release September 2011
Log and Dump Management (6)
 Log/Dump - Get G-List

Support and Maintenance ETERNUS DX60 S2 23 Copyright Fujitsu Technology Solutions, Release September 2011
 Utilities

 Shutdown/Restart System
 Initialize System Disk
 Cache Utilities
 Recovery Utilities
 Change Master CM
 Diagnosis Utilities
Support and Maintenance ETERNUS DX60 S2 24 Copyright Fujitsu Technology Solutions, Release September 2011
Utilities (1)
 Utilities - Shutdown/Restart System

Support and Maintenance ETERNUS DX60 S2 25 Copyright Fujitsu Technology Solutions, Release September 2011
Utilities (2)
 Utilities - Initialize System Disk

Support and Maintenance ETERNUS DX60 S2 26 Copyright Fujitsu Technology Solutions, Release September 2011
Cache Utilities (1)
 Cache Utilities - Manage Pinned Data

Support and Maintenance ETERNUS DX60 S2 27 Copyright Fujitsu Technology Solutions, Release September 2011
Cache Utilities (2)
 Cache Utilities - Force Write Back

Support and Maintenance ETERNUS DX60 S2 28 Copyright Fujitsu Technology Solutions, Release September 2011
Recovery Utilities (1)
 Recovery Utilities - Apply Configuration

Support and Maintenance ETERNUS DX60 S2 29 Copyright Fujitsu Technology Solutions, Release September 2011
Recovery Utilities (2)
 Recovery Utilities - Backup Configuration

Support and Maintenance ETERNUS DX60 S2 30 Copyright Fujitsu Technology Solutions, Release September 2011
Recovery Utilities (3)
 Recovery Utilities - Reset Backup/Restore Fail

Support and Maintenance ETERNUS DX60 S2 31 Copyright Fujitsu Technology Solutions, Release September 2011
Recovery Utilities (4)
 Recovery Utilities - Force Restore

Support and Maintenance ETERNUS DX60 S2 32 Copyright Fujitsu Technology Solutions, Release September 2011
Recovery Utilities (5)
 Recovery Utilities - Reset Machine Down Recovery Fail

Support and Maintenance ETERNUS DX60 S2 33 Copyright Fujitsu Technology Solutions, Release September 2011
Recovery Utilities (6)
 Recovery Utilities - Reboot All CM

Support and Maintenance ETERNUS DX60 S2 34 Copyright Fujitsu Technology Solutions, Release September 2011
Master CM / Slave CM (1)
 Change Master CM

Support and Maintenance ETERNUS DX60 S2 35 Copyright Fujitsu Technology Solutions, Release September 2011
Master CM / Slave CM (2)
 Master Controller Module
 CM for Maintenance operations
 Slave Controller Module
 Standby CM if the Master CM fails

Direct connection Connection using network LAN Link Down Set Slave CM IP Address
ETERNUS ETERNUS ETERNUS ETERNUS
Master Slave Master Slave Slave Master Master Slave
CM#0 CM#1 CM#0 CM#1 CM#0 CM#1 CM#0 CM#1
Link
Down

Switch/Hub Switch/Hub Switch/Hub

Slave CM IP
Address Select

FST FST FST FST

FST = Field Service Terminal

Support and Maintenance ETERNUS DX60 S2 36 Copyright Fujitsu Technology Solutions, Release September 2011
Utilities (1)
 Diagnosis Utilities - Disk Diagnosis

Disks being diagnosed

Disk diagnosis completed

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Utilities (2)
 Diagnosis Utilities - RAID Group Diagnosis

Support and Maintenance ETERNUS DX60 S2 38 Copyright Fujitsu Technology Solutions, Release September 2011
 Maintenance Procedures

 Maintenance and Status LEDs

 Set System to Maintenance Mode

Support and Maintenance ETERNUS DX60 S2 39 Copyright Fujitsu Technology Solutions, Release September 2011
ETERNUS Maintenance LED
 Maintenance status can be seen from the LEDs and from the
Web GUI
 The General Status LED and the Fault LED on the front panel

Controller Enclosure

Drive Enclosure

Support and Maintenance ETERNUS DX60 S2 40 Copyright Fujitsu Technology Solutions, Release September 2011
ETERNUS Status LED
 Each module has a Status LED called STS
 Green LED indicates a normal, fully functional status
 Steady orange indicates a fault
• Part needs to be replaced

Controller Module

SAS Expander

Power Supply
Support and Maintenance ETERNUS DX60 S2 41 Copyright Fujitsu Technology Solutions, Release September 2011
Set System to Maintenance Mode
 The system needs to be set to Maintenance Mode for
Preventive Maintenance, Expansion and Reduction
 SCSI sense, SNMP report to server, email report and REMCS report are
suppressed
 Menu Device Status shows the Maintenance Mode

Support and Maintenance ETERNUS DX60 S2 42 Copyright Fujitsu Technology Solutions, Release September 2011
 Replacement Procedures

 Start Hot Maintenance

 Replacing a Component
 Delete Statistic Sense Data
 Collecting Internal Log
 Change System Back Into Normal State
 Log Off
Support and Maintenance ETERNUS DX60 S2 43 Copyright Fujitsu Technology Solutions, Release September 2011
Replacing a Component (1)
 Start Hot Maintenance
 Select menu [Status] [Device Status]
 Choose [Controller Enclosure] [Controller Module#1]
 Check the status field of the CM#1

Support and Maintenance ETERNUS DX60 S2 44 Copyright Fujitsu Technology Solutions, Release September 2011
Replacing a Component (2)
 Replace the component according to the instructions given in
the Maintenance Manual
 Typical installation times shown on the table CM 10 min
EXP 5 min
 After the replacement Status is changed SFP 1 min
as follows PSU 2 min

 Normal Disk 1 min

SAS Cable 5 min
• Installed the replacement part successfully
AC Cable 2 min
 Maintenance
• Installing the replacement part
• Please note that for a disk drive this status combined with automatically started
Rebuild/Copyback indicates a successful replacement
 Warning, Error
• Installation has failed

Support and Maintenance ETERNUS DX60 S2 45 Copyright Fujitsu Technology Solutions, Release September 2011
Replacing a Component (3)
 Verify that the status changes back to Normal

Support and Maintenance ETERNUS DX60 S2 46 Copyright Fujitsu Technology Solutions, Release September 2011
Replacing a Component (4)
 Delete Statistic Sense Data
 If there are no further defective components in the system after the
replacement of a component, execute "Delete Sense Data"

Support and Maintenance ETERNUS DX60 S2 47 Copyright Fujitsu Technology Solutions, Release September 2011
Collecting Internal Log (1)
 As a proof of the replacement operation, it is recommend to
take the internal Log after completion of the maintenance

Support and Maintenance ETERNUS DX60 S2 48 Copyright Fujitsu Technology Solutions, Release September 2011
Collecting Internal Log (2)
 In a case of a CM replacement, it is recommended to take the
Panic Dump for analysis of the cause of failure

Support and Maintenance ETERNUS DX60 S2 49 Copyright Fujitsu Technology Solutions, Release September 2011
Set System Back to Normal Mode
 Stop Maintenance Mode after the maintenance procedures are
finished

Support and Maintenance ETERNUS DX60 S2 50 Copyright Fujitsu Technology Solutions, Release September 2011
Log Off
 Before logging off from the ETERNUS Web GUI, make sure
that all components have a status Normal
 Confirm Device Status, RAID Group Status and Volume Status from the
Web GUI
 System LED is green

Support and Maintenance ETERNUS DX60 S2 51 Copyright Fujitsu Technology Solutions, Release September 2011
Additional Reading
 Maintenance Manual
 ETERNUS DX60/DX60 S2/DX80/DX90 Disk Array Unit Maintenance
Manual
• R11B-1001-11EN
• Link to document
 Fujitsu Support Portal contains support related information
 Link to Fujitsu Support Portal for Disc Storage
 Please note that accessing the above links require a Fujitsu
Partner user account

Support and Maintenance ETERNUS DX60 S2 52 Copyright Fujitsu Technology Solutions, Release September 2011