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Unit 2 Getting Around the Hospital

UNIT 2: GETTING AROUND THE HOSPITAL

LEARNING OBJECTIVES
By the end of this unit the student will be able to:

• Name medical departments in a hospital.

• Give and follow directions in a hospital.
• Identify what to do when you go to a hospital.
• Explain and follow procedures.
• Ask for and give personal information.

VOCABULARY
General practice, emergency, surgery, cardiology, obstetrics, radiology, information counter,
form, registration, neurology, cardiology, pediatrics, reception, pharmacy, emergency,
orthopedics, wards, urology, café, radiology, optometry, occupational therapy, general practice,
reception, bills and payments, downstairs, upstairs, straight ahead, next to, turn right, turn left,
between, next to, on the corner of, across from, behind, babies, children, elderly, emergency
cases, exercises, heart, kidney, nervous system, operations, skin disorders, test results, X-rays,
casualty, surgery, dermatology, geriatrics, pathology, midwives, chemotherapy, inpatient,
outpatient

GRAMMAR

• “will” for commands and instructions.

• Imperative for procedures
• Discourse markers: first, next, then, finally

SUMMARY

In this unit you learn the names and locations of medical departments in a hospital and how to
ask for and give directions to find your way. You also learn how to give and follow instructions and
to describe procedures in four steps when you go to a hospital. Finally, you will role-play a
conversation between a nurse and a patient who asks for directions in a hospital.

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PREPARATION TASK
I. GETTING TO KNOW MEDICAL DEPARTMENTS. Match the picture with the name of
its department. Then click on each word and practice the pronunciation.

1. ____ general practice 3. ____ surgery 5. ____ obstetrics

2. ____ emergency 4. ____ cardiology 6. ____ radiology

II. GIVING DIRECTIONS. Watch the video: Giving directions inside a building and
answer the questions which follow. https://www.youtube.com/watch?v=SaeI1A-
0Dj4
• Where is the man who is giving
directions?

• How many men are going inside the

building?
• Where are the stairs?
• Where do they have to turn after going
through the coffee bar?
• When they get to a set of double
doors, what do they have to do?
• Did they go up or down the ramp?
• What is the problem with the blue door?
• Where do they go after this?
• Finally, the find two doors. Which do they take?
• Where is the generator noise coming from?

DISCUSSION

1. When was the last time you went to a hospital? What departments did you visit?
2. What is the name of these departments?

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WHAT HAPPENS WHEN YOU GO TO A HOSPITAL?

Read the text and answer the questions that follow

When visiting the hospital for the first time, you

will need to go to the information counter, where they will ask you
to fill in a form. Then you will go to registration. For a Taiwanese
national, they will
ask you for your NHI (National Health Insurance)
card. For someone overseas, they may need your ARC (Alien
Resident Certificate) card or passport, as well as your NH card. The
clerk in registration will give you a number. Then, you will go to the
medical department and wait in line to see your doctor.
1) Where is the place you need to go if this is your first visit to a
hospital?
2) If you are from overseas, what identification do you need?
3) In order to see a doctor, what procedures should you follow?
Read for details– Read again and put the procedures into the correct order using the given
clues

go to the department
First,

go to the reception to collect a number

Finally,

give your NHI card to the receptionist

Next,

go to the information counter

Then, 3
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GRAMMAR: IMPERATIVES

IMPERATIVES

We use the imperative to give orders, Go to the reception desk

directions, instructions or procedures.
Show your ID

There are often sequencing words to show the First, go to the reception desk, then, pick
steps in the process: First, next, then, finally up a number…..

PRACTICE: think of a health problem, write three things you do to get better.

Example: a cold

First, drink a lot of water; then sleep a lot; next take antihistamines; finally take it easy.

Use these pictures for ideas

measles fever cold

stomachache ear ache back ache

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GRAMMAR: FUTURE

FUTURE FOR INSTRUCTIONS

We can use the future with will to give You will need to go to the information desk
instructions.
They will ask you for your Id

PRACTICE: Read the text “Reception” again and find examples of sentences with will. Next,
think of a situation where you can narrate instructions with will

Example: To get a passport, you will need to go to the Embassy, and they will ask you why you
are travelling

PERSONAL INFORMATION
When you go to a hospital you need to show some documents.
a) Read the document on the left and complete the missing information.
b) Fill in the document on the right with your personal information

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c) Listen to the dialogue and correct the mistakes in the card for the patient

d) Make a list of all the questions you need to ask to get this information

DIRECTIONAL VOCABULARY
Study the following expressions

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We use prepositions to show locations

Between Next to On the corner of Across from Behind

LISTEN FOR DETAILS

Listen to the dialogue and complete the blanks

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LISTEN AND DRAW

Listen to the dialogues, then follow the directions and draw a line

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ROLE PLAY

Use the map from part C and the dialogue below to guide you. Take turns playing the
receptionist and the patient. Give
directions from reception to the
following departments

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HOSPITAL DEPARTMENTS AND FACILITIES

Use these words to complete the definitions of these hospital departments

babies children elderly emergency cases exercises heart kidney nervous

system operations skin disorders test results X-rays

1) Casualty is the place where they treat …………..…………

2) Surgery is where surgeons carry out …………..…………
3) Medical staff in the Renal Unit specialize in …………..…………diseases.
4) The Dermatology Department is where they deal with …………..…………
5) Specialists in Geriatrics treat problems related to the …………..…………
6) Pathology is where they analyze patient …………..…………
7) Midwives deliver …………..…………in the Maternity Unit.
8) Pediatrics is where they treat …………..…………
9) Patients with …………..…………disease visit Cardiology.
10) The Radiology Department is where they take …………..…………
11) Disorders of the …………..…………are treated in the Neurology Department
12) In the Physiotherapy Department, patients learn special …………..…………to help them
recover

FOLLOW UP READING COMPREHENSION

Read the following text and answer the questions which follow.

GOING INTO HOSPITAL AS AN INPATIENT OR OUTPATIENT

Depending on your circumstances, you could be admitted as
• an outpatient – you'll go to hospital for an appointment, but not stay overnight
• a day patient (day case) – you'll be given a hospital bed for tests or surgery, but will not
stay overnight; this can include treatments such as minor surgery, dialysis or
chemotherapy
• an inpatient – you'll stay in hospital for 1 night or more for tests, medical treatment or
surgery
What's an admission letter?

Once your hospital appointment is booked, you'll receive an admission letter, which provides
you with details such as your hospital admission date or the ward you're going to be on.

If you need to follow any specific instructions before your treatment, those will also be included
in the letter.

Besides the items listed on your appointment letter, you may also want to bring the following
with you:

• a small amount of money in case you need to buy a drink or snack

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• information about any changes to your personal details, such as a new address or GP
• proof of entitlement to free prescriptions, if appropriate
• proof of entitlement to free travel or help with travel, if appropriate

Pre-admission assessment

Sometimes you'll be asked to attend a pre-admissions assessment (PAA). This may be an

appointment with a nurse or doctor, or a telephone assessment.

You'll be asked questions about your health, medical history and home circumstances.

During the PAA, you'll be given advice about your admission, including where to report to.

You may be asked not to eat or drink before coming into hospital, as this may interfere with your
test or operation.

You'll also be given advice about when to take your normal medicines, if you have any.

More information here

https://www.nhs.uk/using-the-nhs/nhs-services/hospitals/going-into-hospital-as-an-inpatient-
or-outpatient/

1. What is the difference between an outpatient, a day patient and an inpatient?

2. What information is there in the admission letter?
3. Is it necessary to take some money with you? Why?
4. What is the purpose of the pre admissions assessment?

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