POSITION: General Manager, Lyric Theatre

LOCATION: New York, NY

HOURS: Full-Time, Ability to work evenings and attend major events.
COMPENSATION: Commensurate with experience

ABOUT THE POSITION

• Reports to the Chief Executive Officer of ATG North America.
• The General Manager is responsible for leading and inspiring a diverse team, ensuring
the venue operates to the highest possible standards, maximizing its potential as ATG’s
flagship destination on Broadway for both producers and customers alike.
• Oversees all areas of the theatre by working closely and collaboratively with venue
operations, ticketing, programming, and producing, food and beverage, finance,
human resources, marketing & communications, legal, business development, and IT
departments.

PEOPLE, PLACES, and THINGS

• Ambassador Theatre Group (North America) is looking for a passionate and
entrepreneurial professional to lead ATG’s Lyric Theatre (Seating capacity: 1,622) on
Broadway.
• Directly supervises the Deputy General Manager and Facilities Manager.
• Articulate the vision and strategy of ATG/Lyric Theatre to engage and inspire teams,
stakeholders, producers, communities, and customers.
• Proficiency in standard MS business software platforms, Facebook, Twitter, and other
social media.

EXPERIENCE and SKILLS

• The applicant should have at least three years senior management experience in
performing arts facility management with increasing levels of responsibility.
• A Bachelor's degree is required and advanced degree in arts management or business
management is preferred.
• Maintain human resource functions with the support of central HR team, including but
not limited to; recruitment and training, employee appraisals, managing poor
performance and discipline, weekly payroll, addressing complaints and resolving
personnel issues.
• Be responsible of the venue’s financial performances and develop annual business plan.
• Manage venue’s operating budget, perform forecasts and create business cases for
capital improvement project applications
• Optimize the venue and its workforce to maximum efficiency across all areas of the
business
• Oversee maintenance and repair of the theatre and manage any capital
improvements projects.
• Liaise with a variety of internal and external stakeholders.
• Manage the theatre’s relationship with theatrical unions, including Local 1, Local 306,
Local 751 and ATPAM; participate in collective bargaining negotiations.
• Manage relationship with New 42, the theatre’s landlord, alongside the CEO.
• Manage other contractual relationships, including sponsors, vendors, and contractors.
• Is committed to upholding ATG’s core values and standards of operation, providing first-
class customer service, and delivering professional venue management at all levels.

Sensitivity: Internal Use

 • Maintain positive working relationships with theatrical producers, agents, advertising
agencies, press representatives, and other professionals from the theatrical community.
• Enforce safety and security protocols and ensure compliance with operational
standards, company policies, federal/state/local laws, and ordinances.

COMPETENCIES
• Business Acumen, Leadership, Flexibility, Customer Focus, Relationship Management,
Problem-Solving and Communication

BENEFITS
• Access to employee discounts for select shows at the theatre (availability permitting)
• As an international company, ATG offers potential for geographical changes as well as
upward mobility within the company

HOW TO APPLY:
Email: US-HR@theambassadors.com

Expected offer made by: 06/01/2021

Nothing beats the energy and excitement of a great live performance. That’s why our mission is
to bring the very best in music, theater, comedy, and more, to the largest possible number of
people. Since 1992, we’ve grown to be a world leader in live entertainment. 10 million people a
year attend live performances at one of our 50 iconic venues across North America, the United
Kingdom and Germany. That number keeps growing. We partner with the world’s top creative
talent and present critically acclaimed productions which have won more than 80 Tony and
Olivier Awards over the years. We also operate some of the world’s most popular theatre
ticketing sites, with 11 million and counting customers getting their tickets directly from us.

People are at the heart of our success. Our core values - Passionate, Smart, Collaborative and
Ambitious – are about our people. Thousands of people work for ATG worldwide and it’s their
passion and commitment that allows us to create great live entertainment experiences.

Learn more about ATG, visit www.atg.co.uk/

ATG’s Inclusion, Diversity, Equity, & Access Mission Statement

A Stage for Everyone  

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We
shine our spotlight on our differences and believe that understanding and celebrating these
differences makes us better global citizens. We are passionate about the pursuit of true diversity
and equality. We strive to make our venues beacons of these ideals in our communities. 
Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which
everyone can bring their authentic selves.  At ATG, we provide a stage for everyone. 

Sensitivity: Internal Use