Voice Recording with ASC

EVOLUTIONneo TDM Recording

EVOLUTIONneo
19“ 4 HU rack mountable chassis
Up to 720 channels with one chassis
Up to 360 digital recording channels
Up to 192 analog recording channels
Up to 120 MVTC recording channels
Higher channel numbers on request
For active and passive VoIP recording
(channel numbers depend on connection type)
Supports VoIP/TDM hybrid recording
with up to 360 channels
Hot-swap mirrored (RAID 1/10) hard disk (option)
for recording of up to 823.500 channel hours
Hot-swap redundant power supply (option)
EVOLUTIONneo XXL
19“ 6 HU rack mountable
Up to 1560 channels with one chassis
Up to 480 digital recording channels
Up to 384 analog recording channels
Up to 240 MVTC recording channels
Higher channel numbers on request
For active and passive VoIP recording
(channel numbers depend on connection type)
Supports VoIP/TDM hybrid recording
with up to 480 channels
Hot-swap mirrored (RAID 1/10)
hard disk (option) for recording
of up to 482.500 channel hours
Hot-swap redundant
power supply (standard)
EVOLUTIONneo eco
19“ 4HU rack mountable chassis
Up to 64 channels with one chassis
Up to 64 digital recording channels
Up to 48 analog recording channels
Up to 48 MVTC recording channels
For active and passive VoIP recording
(up to eight active and up to 32 passive channels)
Supports VoIP/TDM hybrid recording
with up to 40 channels
Hot-swap mirrored (RAID 1) hard disk (option)
for recording of up to 397.500 channel hours
Hot-swap redundant power supply (option)
Key Benefits EVOLUTIONneo
Single server approach
ASC’s communications recording solutions require one single
server.
Cost effective
Easy to maintain
EVOLUTIONneo
Screen
1x VoIP
= Webserver

Communications
Recording

TDM … Database
Key Benefits EVOLUTIONneo
Recording options for any customer need or vertical
market
Bulk recording
24/7 recording of all calls (e.g. in command and
control centers) with high-performance software
and high channel-density.
Rules-based Selective recording
Communications recording triggered by predefined rules
(e.g. for Contact Centers). Recording planner integrated
with software at no any additional charge.

On-demand recording
Threat Call recording or private call deletion for any vertical
market.
Key Benefits EVOLUTIONneo
All required modules are incorporated
No need for additional PC‘s
No need for external database
Both, hardware and software, developed and
manufactured by ASC
Mixed channel configurations including Voice over IP
recording, e.g. MVTC, analog and VoIP in one
stand-alone System
Easy to install and easy to operate due to modern
graphical user interfaces and well structured hardware
design
Can be enhanced to operate in a Distributed Recording
Mode
Key Benefits EVOLUTIONneo
Hybrid recording
A hybrid recording solution combines TDM and VoIP recording
on one server, thus allowing easy migration from traditional
telephony.

EVOIPneo
Key Benefits EVOLUTIONneo
ASC has performed an assessment for the PCI
compliance of its recording and QM solution supported by
an accredited PCI auditor
ASC recording solution is PCI ready
Data security is achieved through different encryption
options and secured access
Main compliance point is the muting of the recording
session while credit card details are transmitted or
entered on the screen
More details on how the 12 PCI requirements are
addressed within the ASC solution can be provided as a
whitepaper
General Functionality
Multi Tenancy

Tenant-specific data

Data of Data of … Data of Operational data and

Tenant 1 Tenant 2 Tenant n tenant-specific configuration

Tenant 1 Tenant 2 … Tenant n

General system data Tenant-independent configuration

Multi Tenancy
General features
Real multi-tenancy with one single system
Different recording configuration for each tenant possible
Separated access for system provider (no replay possible)
Tenant-based administration for phones, users etc.
Enhanced security through individual encryption

Benefits for providers

Less hardware for multiple tenants
Central configuration of the basic recording functionality
Individual assignment of licenses to tenants, also dynamically
across several tenants
Easy retrieval of information for billing purposes
Recording Control
Flexible recording control options
Pre-defined recording rules for any criteria
(Recording Planner)
PHONEapps / function keys on the IP phone
SCREENrec scan to trigger recording based on
specific screen events
CLIENTcommand to control recording via agent PC
Archiving Options
Archiving Devices
On DVD, RDX, USB devices or NAS
Bulk or rules based archiving
Sequential and parallel

Archiving Formats
ASC-proprietary
Standard WAV format

Archives can be encrypted for data security

Data Compression
Various different compression rates
G.711 (64 kBit/s uncompressed)
G.722 (64, 56 and 48 kBit/s; VoIP only)
G.726 (40, 32, 24 and 16 kBit/s; TDM only)
G.729A (8 kBit/s; post compression)
SPIRIT (4.8 kBit/s hardware compression for TDM only)
TETRA (4.8 kBit/s; VoIP only)
Recordings with minimized file size and maximized
audio quality
No negative impact on the system performance due to
well-engineered software coding
Single Server Architecture

ASC Recording System

IP
Replay via
Phone

ASC System
Monitoring

POWERplay ASC System

Web Configuration
POWERplay
Pro
Multi-Server System
ASC Recording Systems

IP
Replay via
Phone

ASC System
Monitoring

POWERplay ASC System

Web Configuration
POWERplay
Pro
User Interfaces

Browser- and client/server-based interfaces

Multi-language support
Unified design for all applications
Application Framework
System Administration
Browser-based applications for configuration,
maintenance and user management
ASC Portal
Main entry point with quick access to other applications
ASC System Configuration
System setup, configuration, maintenance and administration
ASC System Monitoring
Overview of system performance, services and health status
Search & Replay Applications
Browser-based and client-server based search and
replay applications with flexible search criteria
POWERplay Pro
Most comprehensive search and replay
POWERplay Web
Easy search and replay via browser
POWERplay Instant
Immediate playback of the last calls
POWERplay Pro
Java-based client/server
application
Online-monitoring
Multi-channel replay
Last call repeat
Variable replay speed
Conversation
Collection Box (CCB)
SSL 256 bit
Replay via phone or PC
POWERplay Web
Completely browser-based
Intuitive and easy to use
Runs on every PC
Supports MS IE, Firefox
No proprietary SW
SSL 256 bit
Replay via phone or PC
SCREEN Recording
SCREENrec is an integrated solution for recording screen
content of agent PCs and…
provides a comprehensive insight into the quality of a customer
contact
offers the ability of evaluating the workflow and reveals the
potential for improvement

ASC replay applications offer synchronized replay of both,

call- and screen content
Recording Control Applications
Automatic or manual interaction with the recording system
to fully control if a call should be recorded
ASC PHONEapps
Recording control via application on the IP phone
SCREENrec scan
Automatically triggers recording based on screen events
CLIENTcommand
Client application for manual recording control
ASC PHONEapps
ASC PHONEapps provide
Start / stop of recording
Keep / delete of recording
Mute / unmute of recording
Tagging of additional call data
Display of current call status

ASC PONEapps are available for

Alcatel-Lucent OmniPCX Enterprise
Avaya Aura
Cisco UCM
Unify OpenScape 4000, OpenScape Business and
OpenScape Voice
CLIENTcommand
CLIENTcommand runs as client application on the agent
PC and is available from the Windows tray menu
CLIENTcommand provides
Start / stop of recording
Keep / delete of recording
Mute / unmute of recording
Tagging of additional call data
Display of current call status
System Security
User Rights
Multi-level access control
Proprietary call format
Data encryption
PCI-DSS ready
Firewall, virus scanner
Redundancy
SW redundancy (parallel operation, fail-over)
HW redundancy (RAID systems, redundant power supply)
Comprehensive WFO Solution

INSPIRATIONneo offers all important modules of a state-

of-the-art WFO solution one-stop
The modular structure of INSPIRATIONneo enables the
adaption of the solution to individual customer
requirements