Job Skills Checklist:

administering programs planning agendas/meetings updating files

advising people planning organizational needs setting up demonstrations

analyzing data predicting futures sketching charts or diagrams

assembling apparatus rehabilitating people writing reports

auditing financial reports organizing tasks writing for publication

budgeting expenses prioritizing work expressing feelings

calculating numerical data creating new ideas checking for accuracy

finding information meeting people classifying records

handling complaints evaluating programs coaching individuals

handling detail work editing work collecting money

imagining new solutions tolerating interruptions compiling statistics

interpreting languages confronting other people inventing new ideas

dispensing information constructing buildings proposing ideas

adapting new procedures coping with deadlines investigating problems

negotiating/arbitrating conflicts promoting events locating missing information

speaking to the public raising funds dramatizing ideas

writing letters/papers/proposals questioning others estimating physical space

reading volumes of material being thorough organizing files

remembering information coordinating schedules/times managing people

interviewing prospective employees running meetings selling products

listening to others supervising employees teaching/instructing/training

individuals

relating to the public enduring long hours inspecting physical objects

entertaining people displaying artistic ideas distributing products

deciding uses of money managing an organization delegating responsibility

measuring boundaries serving individuals mediating between people

counseling/consulting people motivating others persuading others

operating equipment reporting information summarizing information

supporting others encouraging others delegating responsibilities

determining a problem defining a problem comparing results

screening telephone calls maintaining accurate records drafting reports

collaborating ideas administering medication comprehending ideas

overseeing operations motivating others generating accounts

teaching/instructing/training individuals thinking in a logical manner making decisions

becoming actively involved defining performance standards resolving conflicts

analyzing problems recommending courses of selling ideas

action

preparing written communications expressing ideas orally to conducting interviews

individuals or groups

performing numeric analysis conducting meetings setting priorities

setting work/committee goals developing plans for projects gathering information

taking personal responsibility thinking of creative ideas providing discipline when

necessary
maintaining a high level of activity enforcing rules and regulations meeting new people

developing a climate of enthusiasm, interacting with people at picking out important

teamwork, and cooperation different levels information

creating meaningful and challenging work taking independent action skillfully applying professional
knowledge

maintaining emotional control under knowledge of concepts and providing customers with
stress principles service

knowledge of community/government
affairs

● Calculating numerical data: I work in the cash office at Ross (clothing store), everyday
we calculate how much sales we made, and we divide this data up by determining if the
customer made a purchase with cash, card, checks, voucher, etc.

● Meeting people: I met new people everyday when I worked at Talay Thai, and I continue
meeting new people everyday at the moment working at Ross.

● Handling complaints: Working in customer service, there are many complaints done
daily. Some complaints I have dealt with include: long wait, lack of information, out of
stock product(s), poor product, poor service, and many more.

● Collecting money: I collect money through every service and purchase I do from each
customer.

● Interpreting languages: I speak fluent Vietnamese, Thai, and English. I always help any
person who is struggling to understand English but understands any of the following
languages I speak.

● Confronting other people: I work as a front-end supervisor at Ross. I confront any

employee that is not doing their job correctly in a nice manner.
● Adapting new procedures: I have been trained to do many different positions at my job.
I am trained to do front-end supervisor, sales floor, stock, and cash office. Everytime I
learn a new position, I am adapting to new procedures and changes.

● Coping with deadlines: Human Resources (HR) provides monthly videos for Ross
employees to watch to understand the new changes or guidelines we have to follow. With
every video, there are quizzes at the end. Watching the videos and doing the quizzes are
done at a certain time. If we do not complete the month’s video, we are unable to go to
work since the changes and guidelines will not be fully met.

● Listening to others: I listen to other people whether they are my manager, co worker, or
customers.

● Supervising employees: I am front-end supervisor at Ross. As part of my job, I make

sure the front end of the store is in shape. I supervise customer service box, cashiers, sps,
and sale’s floor employees.

● Enduring long hours: Averagely my shifts are six to nine hours long. The longest shift I
have had is ten hours.

● Entertaining people: I used to babysit as a job. I babysit little kids and I have to keep
them entertained, fed, bathe, etc until their caretakers come to pick them up at the end of
the day.

● Reporting information: At Ross, there are many thefts that come in. As part of my job, I
have to identify any suspicious behaviors within customers and report it to the manager.
If a large amount of merchandise is stolen, we have to report what we saw to higher
management or HR.

● Interacting with people at different levels: All of my co-workers come from different
backgrounds. Some people have years of customer service experience, while others have
none. We all work together to get the job done at the end of the day.

● Maintaining emotional control under stress: I have had a few bad days at work due to
personal reasons. There are days that the store gets super busy, unorganized and rude
customers come in, and maintaining emotional control is a priority as I am still providing
excellent customer service throughout the store.
● Providing customers with service: I was a waitress providing food services to
customers. I am currently working at Ross providing customer service to those who buy
our merchandise.