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IN PARTNERSHIP WITH

FAQ
1. What is the offer?
A
The offer is a FULL access to iflix at no additional charge for all UniFi & Streamyx 4mbps

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& 8mbps customers until 22nd September 2017.

2. Who will be entitled to get this offer?

This offering is applicable for all new and existing UniFi & Streamyx 4mbps & 8mbps
customers.
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3. What are the major benefits of subscribing to iflix?
Customer will enjoy unlimited access to tens of thousands of TV shows & movies. Best

tablet.
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part is you can either stream directly or download and watch offline on your phone or

4. What is the end date of this offer?

Unifi subscriber: 22 Sep 2017
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Streamyx subscriber: 22 Sep 2017
Sign up any time between then to enjoy FULL access of iflix content at NO CHARGE.

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5. Do I have to pay for this offer?
NOPE. Plus there are no hidden charges. As long as you’re a Unifi & Streamyx 4mbps &
8mbps subscriber, you get a FULL access of subscription to iflix sponsored by TM.

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6. How do I subscribe for this offer?
We've made it super easy. Simply connect to your device to your Unifi Internet
connection and go to iflix.com on your PC or download the app on your smartphone or
tablet. You will then can enjoy iflix instantly.

HI
7. Can I unsubscribe for this offer?
It's at no cost to you so you really shouldn't unsubscribe. But if you really want to, go to
the "My Account" page and click on "Cancel My Subscription".

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8. I already have an iflix subscription. Am I still entitled to this TM offer?
Yes, you will get a new account under this offering. Simply log out from your existing
account, ensure you are connected to your TM network and go to iflix.com or open the
iflix app. You will get instant access to your TM iflix account.

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9. What will happen to my iflix after the subscription sponsored by TM?
TM will offer iflix special rate subscription for all TM customers. We will update to you
soon.

10.Can I watch iflix via HyppTV set-up box?

iflix cannot be accessed via HyppTV set-up box at the moment.

11. What is the difference between iflix and HyppTV VOD?

HyppTV offers the current and latest blockbuster movies straight from the cinemas to
you (TV and mobile devices). Selected movies are available in 3D. iflix offers library
programmes which can be viewed on smartphones, tablets, desktops and laptops.

12. I have a recurring paid subscription. How do I stop it and redeem this
offer?
In your existing account, just click on “Menu”, go to "My Account" page and click on
"Cancel My Subscription". Then, log out of that account, ensure you're connected to
your UniFi network and go to iflix.com or open the iflix app. Enjoy your iflix 1-year
subscription.

13. If I terminate my UniFi / Streamyx 4mbs & 8mbps account, will I lose my
TM iflix subscription?
Yes. Because one cannot exist without the other.

14. How many devices can share this account?

You can connect up to a MAXIMUM of 5 devices per iflix account. To add a device,
simply connect the device you want to use to your Home UniFi Internet connection and
go to iflix.com on your PC or download the iflix app on your smartphone or tablet.

15. How do I manage the devices?

You can manage your list of devices under MENU> My Account > Devices.

16. Can any guests who come to my house accessing iFlix?

Yes, that's possible as long as the guest accessing iFlix via TM network at your house.
You can simply remove any unrequired device under MENU> My Account > Devices.

17. How do I add a device to my account?

It's super easy and SUPER magic. To add a device, simply connect the device you want
to use to your Home UniFi Internet connection and go to iflix.com on your PC or
download the iflix app on your smartphone or tablet.

18.How do I add a device to my account without connection to TM's

network?
Use one of your already-paired devices, go to MENU> My Account> Profile. Set a
username and password. You can now use this device to get instant access to your TM
iflix account without being connected to TM's network.
19. Can I only use iflix when I am connected to TM's network?
Of course not. As long as you have connected your device to iflix or the iflix app once
before while on your UniFi connection, you are free to use your TM iflix account
wherever, whenever. All you need is an Internet connection.

20. Do I need to log-in when I want to access iflix outside TM network?

You don't have to log-in. Once the device is activated at home on their UniFi network,
the account will remain logged in with the device for as long as your subscription is
active and you can watch on any network, whether on wi-fi or mobile data.

21. Where can I get more info on iflix?

For more information regarding the iflix product, please check out the iflix FAQ page
here at https://www.iflix.com/frequentlyasked.html#hZg7kkOwKuLY84FD.97.

22. I have some other burning questions that need to be asked. Who do I
bug?
As long as the 'burning question' at hand does not involve your nether regions, our very
caring Customer Support will be there to help you out. For any questions, feedback or
confessions, please email support@iflix.com or go to Contact Us at
https://play.iflix.com/contact .

General FAQ
23. What is iflix?
iflix is an internet TV service with more content that you can poke a stick at. We know
this, for you cannot poke a stick at tens of thousands of hours of content. We stream top
quality TV shows and movies over the Internet for a teeny tiny periodic access fee. You
can watch those shows on any of 5 devices per membership. You even get to choose the
devices and we are working hard so that you can download shows to your preferred
device to watch later. We are a gemini.

Let's play.

24.Where is iflix available?

Currently, iflix is available in Malaysia, Philippines, Thailand and Indonesia. But don't
despair, we're working on bringing iflix to more countries soon. Available TV shows and
movies may vary by location and will change from time to time.
25.What kind of content is available on iflix?
Complete seasons of hundreds upon hundreds of top TV shows and a large boatload of
great movies from the US, UK, Australia, Malaysia, Hong Kong and Korea, and other
magical foreign lands. There's tens of thousands of hours of content available online for
you to stream instantly via almost any device that connects to the interwebs. Go ahead,
pause, rewind, fast forward or replay as often as you like. No ads, just the good parts,
whenever you are ready. Click HERE to start browsing our library. Or check the DEVICE
REQUIREMENTS to see if yours are supported by iflix.

26.What devices can I use to stream iflix?

iflix is available on your phone, laptop, tablet, TV. You name it!

For those of you who can’t sit still, simply download the iflix app on the Google Play
Store or Apple App Store and enjoy iflix on your mobile/tablet.
Prefer binge watching on a slightly bigger screen? Just go to iflix.com on your laptop/PC!

OR...

If you like your TV shows & movies reeeally big, you can even watch iflix on your TV --
just add HDMI or Chromecast.

27.What is the minimum requirement for my devices?

We try really hard to make our technology as top-notch as possible. And on top-notch
devices, this top-notch technology sings like a pretty little bird.
Make sure you meet the following requirements or your mileage may vary:

Apple devices: iPhone 5 and above, iOS7 or later

Android devices: 4.3 and above

PCs: Windows 7 and 8

Mac: OSX and above
Supported browsers: Chrome 40+, Firefox 36+, Safari 7+ and IE11. (Do people still use
Internet Explorer these days? Bless 'em)

Some browsers may require Silverlight to be installed. It’s easy. Just click “install”.

28.Can I use iflix on my jailbroken device?

Unfortunately, no. Sorry.

29. How do I sign out from iflix?

Leaving already? :( That's okay. We're pretty sure we'll see you again real soon. To sign-
out, just navigate your way to the homepage, head to the menu bar on the top left. Click
on your profile name and you should see a logout option. Then, just erm... log out.
30.Why do I need to install Silverlight, and how do I do that?
Installing Silverlight is necessary in order to run iflix on your web browser. It'll only take a
few minutes, so don't get antsy.

There are two easy ways you can install Silverlight.

First, you can visit the Silverlight website HERE and download the plugin. The site will
guide you through both the download and installation process.

Secondly, you can download and install Silverlight if you are prompted WITHIN iflix.
Choose your preferred browser and follow the installation instructions below to install
the Silverlight plugin. It's super simple.

Mac
On a web browser, go to https://play.iflix.com and login.
Click on any TV show or movie to play.
When prompted to install Silverlight, click Install Now.
Click Save File.
Double-click Silverlight.dmg in Downloads and play along to the music.
For Safari, the Downloads menu is in the upper right-hand corner of the browser.
For Firefox, Downloads is a separate window located in Dock.
Here's a little tip: If you have trouble locating the download folder, press Command + J
to bring up the Downloads section in your browser.
Right-click or hold Control on your keyboard and click on Silverlight.pkg.
Click Open on the pop-up menu.
Click Open when prompted with "Silverlight.pkg is not from the Mac App Store. Are you
sure you want to open it?" Opening Silverlight.pkg will always allow it to run on your
Mac.
Follow all the following prompts to complete installation.
Windows

Firefox
On the Mozilla Firefox browser, log in to https://play.iflix.com.
Select any TV show or movie to play.
Select Install Now.
Select Save File.
Double-click (or double-tap on touchscreen devices) Silverlight.exe from the Firefox
Downloads window.
If you have trouble locating the file, check for Silverlight.exe in the Downloads folder by
pressing Ctrl + J.
Select OK if prompted by the “Open Executable File?” window.
Select Run if prompted by the “Open File – Security Warning” window.
Select Install Now.
Select Close.
Close and re-open your browser.

Internet Explorer
On the Internet Explorer browser, log in to https://play.iflix.com.
 Select any TV show or movie to play.
Select Install Now.
Select Save File.
If you have trouble locating the file, check for Silverlight.exe in the Downloads folder by
pressing Ctrl + J.
Select Run when prompted by the “File Download - Security Warning” window.
Select Run when prompted by the “Internet Explorer – Security Warning” window.
Select Install Now.
Select Close.
Close and re-open your browser.

31.Ok, I've installed Silverlight. Now how do I enable it?

Just like installing Silverlight, making sure that Silverlight is enabled is also necessary in
order to run iflix on your web browser. If you have not yet installed Silverlight, please
click here (Step-by-step guide on how to install Silverlight). Once installed on your
computer, you can proceed with the following to enable Silverlight in your browser:

Firefox
1. Click the Tools drop down menu and select Add-ons. This will open the Mozilla Firefox
Add-ons Manager.
2. Select Add-ons.
3. Choose Plugins.
4. If it’s disabled, click Always Activate.

Internet Explorer
1. Press the Alt key on your keyboard.
2. Click the Tools menu at the top of the browser window.
3. Select Manage add-ons.
4. Choose Toolbars and Extensions from Add-on Types.
5. Select All Add-ons from the dropdown menu.
6. Click on Microsoft Silverlight. If disabled, click Enable.

Safari
Safari does not disable plug-ins, so you shouldn’t have any issues!

32.What are the required internet connection speed?

In short, Fast wins. Faster wins more. Typically we require at least some form of
broadband, but the flavour you rock is the flavour we'll cop. We try to ensure that even
on lameband you will have a great experience.

33.Is there a limit to how much I can watch on iflix?

No. That's all :).

34.Can I watch iflix content when I am offline? Drumroll please.?

 YES. No Internet? No problem! You can now continue watching iflix even when you're
offline with our 'Download & Watch Offline' feature (Only available on the iflix Android
app for mobile/tablets)! Here's how:
1. Make sure you are connected to the Internet.
2. -Locate THIS icon (Download and Play) on the show you want and click that sucker.
3. Pick your preferred resolution.
4. You can download a MAXIMUM of 10 shows in total (TV episodes and movies) per
device at any one time
5. It’s yours for 7 days after downloading and/or 48hrs upon viewing, after which it self
destructs. But don't worry, there's unlimited re-downloads available!

35. Can I save TV shows and movies?

You can create a customized list of TV shows and movies to watch later as you're
browsing our catalog. Sort of like 'Bookmarking' a page on the internet, or putting a
Post-It note on a page of a book you're reading.

To add TV shows and movies to your list, just locate and click on the "+" icon.

To find back and go through your list again, just do the following:
1. Sign in to iflix.
2. Click on "Playlist" on your Menu Bar.
3. You can now view all shows and movies that you've marked earlier.

And then Let's Play.

36. Where can I view my viewing history?

Some things are too good not to be on repeat. To access your viewing history, you'll just
need to do the following:

Sign in to iflix.
1.On the Menu Bar, click "Watch History."
2. You can now view a list of shows and movies that you've recently watched. Replay
away, my friend!

37.Where can I find kid-friendly content on iflix?

You can find all kinds of fun stuff under the "Kid's Section" on iflix! Everything from
cartoon shows to even the latest animation films. All content are of course, appropriate
for kids 12 and under. Mom and Dad, we've also got Parental Controls. You're welcome!

38.What are Parental Controls?

Parental Controls allow you to manage what your children can and cannot watch on iflix.

iflix has grouped its TV shows and movies into 4 ratings categories:
 Little kids - For children of ALL ages. Themes and elements of programs under this rating
are specifically designed for a very young audience, including children from ages 2-6.

Older kids - For children ages 7 and up. Themes and elements of programs under this
rating may include mild fantasy, violence or comedic violence. May not be suitable for
very young children.

Teens - Parents strongly cautioned. Contains one or more of the following: intensely
suggestive dialogue, strong coarse language, intense sexual situations, or intense
violence. May be unsuitable for pre-teens under the age of 14. Parental monitoring is
advised.

Adults - Restricted. Contains adult materials including hard language, tough violence,
nudity within sensual scenes, drug abuse or other elements, or a combination of some of
the aforementioned.

39.How do I set Parental Controls on my iflix account?

You can activate Parental Controls by doing the following:

1. Sign in to iflix.
2. Head to your Menu Bar (it's that thing on the top left corner with the three lines), click
on "My Account."
3. Under "Profile", select "Set Parental Controls."
4. Create or enter a PIN and submit.
5. Select your preference as to which ratings categories you wish to allow your kids to
watch. DONE!

40.How many devices can I use to stream iflix at the same time?
You can connect up to 5 devices and stream up to 2 at the same time, as long as their
operating systems are supported by iflix.

If you want to register a 6th device, tough luck... you can't. Joking! (Well, actually we're
not) You need to remove 1 device that is registered to make way for the new one you
intend to connect.

Check out the DEVICE REQUIREMENTS here.

41.How do I register a device?

Simply play a TV show or movie on your chosen compatible device and leave the rest to
us! Our systems will automatically detect your favourite devices and remember them
accordingly. You won't need to lift a finger – it's that easy.

42.How do I deregister a device?

Deregistering one of your iflix-compatible devices is an extremely easy process. Just
make sure that you:
 1. Sign in to iflix.
2. Click "My Account."
3. Click "Administer Devices."
4. Choose the device you want to remove and hit "Remove."
5. Confirm your selection in the pop-up box that appears.

43.What are the file sizes of a Movie or TV show?

They're sometimes small and sometimes large. The total size of a TV show or movie
varies from title to title, depending on the length of the episode or movie and depending
on the quality at which you stream. The better the quality of your connection, the better
the quality of stream we will jam down your pipe. As a rough benchmark, a 90 minute
movie will require approximately 700MB (Megabytes).

If you are concerned with your data usage limits, we suggest you consult with your ISP
(Internet Service Provider) or Mobile operator to determine your data allowance and
whether it is appropriate to use with the iflix streaming service.

44.How often does iflix update its catalogue?

Our content is updated every month, or every week, or sometimes every day if we feel
fancy, so you'll never have to watch the same thing twice (unless that's how you roll).
Our aim is to be continously more awesome by continuously adding value to your
continuous iflix subscription.

Click HERE to start browsing our library.

45.Can I stream iflix in HD?

Our team is working hard to make this happen for you. Stay tuned!

46.Help! I forgot my login email. What should I do?

Ok, don't panic. It happens even to the best of us. To retrieve your forgotten login email,
please contact support@iflix.com.

47.How do I change my password?

If you'd like to change your iflix login password, first make sure you have another
password and then just follow these steps:

Sign in to your account on the iflix website with your current email address and
password.
1. Click on My Account.
2. Click on Change Password under Profile.
3. Fill in the required details and click Reset Password.
4. Or for quicker access, head on to My Account

48.How do I change my email subscription preferences?

 Click on any of the emails we've sent you. Go aaaaall the way down to the bottom of the
email. Locate and click the "unsubscribe" link. Please note that you can only unsubscribe
from certain emails. The other emails? Yup, they're still gonna go through. Unless you
unsubscribe to iflix (which we hope you won't).
49. How do I report a stolen device or suspicious activity on my account?
Losing a device is always a bummer. If the device you use to watch iflix is lost or even
worse... stolen, and if you see suspicious activity on your account, please CONTACT US
immediately. All account activities are only stored for a limited time, so it's important
that you contact us as soon as you realize something is wrong.

50.What should I do when I see the "Well this is embarassing.." error

message?
You’re having video playback problems? Binge-watching came to a screeching halt? No
worries, we’ll help you get through it.

Some tips:
1. First, we'll need to see if there's something up with your connection and/or your
player and we can't do that unless you PLAY. First, play another iflix tv show or movie on
your laptop. If that works, see if you can still play a video when you connect to a
different network. And if that works, try streaming other videos and see how that pans
out.
2. Have you been keeping up with the latest version of iflix? Be sure that your app has
been updated to the latest version – that’s currently 1.1.10 for Android and 1.1.2 (32)
for iOS. That might just work out all the kinks.
3. If all else fails, give our specialists a holler at support@iflix.com. They’re going to need
your sign-in email and screenshots of your “About” page in the “My Account” menu.
Plus, go ahead and send them the make and model of your device too.