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Scopia Elite MCU: How do I collect the MCU logs if those needed
are not present in the CS Package
Doc ID: FAQ105947
Version: 9.0
Status: Published
Published date: 29 Jan 2015
Updated: 18 Nov 2015
Author: Paul Earle

ANSWER
On rare occasions the CS Package may not contain all the MCU logs that are needed to investigate an issue. Under such circumstances the
logs can be collected manually using the procedure below:
Elite 6000 folders
MCU folder (#Elite_6000_MCU)
MVP folder (#Elite_6000_MVP)
MAP folder (#Elite_6000_MAP)
Video DSP folder (#Elite_6000_video_DSP)
Audio DSP folder (#Elite_6000_Audio_DSP)
System folder (#Elite_6000_System)
ICS folder (#Elite_6000_ICS)
Elite 5000 folders
MCU folder (#Elite_5000_MCU)
MVP folder (#Elite_5000_MVP)
Video DSP folder (#Elite_5000_Video_DSP) (5230 Video DSP Folder (#Elite_5230_DSP) )
Audio DSP folder (#Elite_5000_Audio_DSP)
System folder (#Elite_5000_System)
Procedure:
1. Connect to the MCU using WinSCP with the login credentials of:
User: cs
Password: RvSupport

2. Navigate to the MCU and MVP folders according to the path details below:
Elite 6xxx MCU folder: /mnt/entry/log/Common/Logs/Mcu/Logs

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Elite 6xxx MVP folder: /mnt/entry/log/Common/Logs/Mvp/Logs

Note: Important for Video related issues

Elite 6xxx MAP folder: /mnt/app/log/Common/Logs/Map/Logs

Note: Important for Audio Related issues

Elite 5xxx MCU folder: /mnt/cf0p2/Logs/Mcu/Logs

Note- At Elite 5xxx the MAP logs are part of the MCU logs. (MAP logs are important for audio related issues)

Elite 5xxx MVP folder (connect via the MVP IP address with WinSCP on Elite 5230): /mnt/cf0p2/Logs/Mvp
Note: Important for Video related issues

3. For Video related issues it is sometimes needed to ask for the Video DSP logs. (in addition to MVP logs)
Elite 6000 folder: /mnt/app/log/Common/Logs/Dsp/Archive

Elite 5xxx folder: /mnt/cf0p2/Logs/Dsp

Elite 5230 please access the MVP IP, same folder at Elite5xxx

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4. For Audio related issues it is sometimes needed to provide for the Audio DSP logs. (in addition to MAP logs)
Elite 6000 folder: /mnt/app/log/Common/Logs/ADSP

Elite 5xxx/5230 folder: /mnt/cf0p2/Logs/ADsp

5. For issues related Platform or Operating System it is sometimes needed to provide the Board system logs.
Elite 6000 folder: /mnt/app/log/Common/Logs/System

Elite 5xxx/5230 MCU system logs folder: /mnt/cf0p2/Logs/System

Elite 5230 MVP System logs folder: /mnt/cf0p2/Logs/System

6. If the Elite 6000 ICS files are needed these can be collected from the following folder
Elite 6000 folder: /mnt/app/log/Common/Logs/Ics/Logs

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7. Select all the necessary files (e.g. complete folder contents) and copy to the local PC
ATTACHMENT DESCRIPTION
If not possible to connect with WinSCP please verify the Security mode on the MCU Elite 6000 or 5000, should be on Standard mode.
Go to: Configuration > Setup Locate the SECURITY section and select: Standard
ATTACHMENT FILE

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