Human Resource Management

11/29/2020
Assignment#03

Mariyam rehan
190201(BBA-IV)
 Contents
Hypothetical company introduction .......................................................................................................... 2
Purpose of conducting job analysis ............................................................................................................ 2
Plan of Job Analysis..................................................................................................................................... 3
Job Description ............................................................................................................................................ 4
Job Analysis.................................................................................................................................................. 6
Job advertisement channel: ........................................................................................................................ 7
Job advertisement poster: ........................................................................................................................... 8

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 Job analysis report

Hypothetical company introduction

Strivous is a company that is entitled to make solar incubators in Pakistan specifically in rural
areas where there is no electricity.
Mission:
“To provide cost-effective, portable (moveable) and solar-powered infant incubator to save the
life of the little ones”
We want to manufacture high-quality and cost-effective incubators in Pakistan which are specially
designed for areas that are not connected to the national grid station and don’t have high-class
health facilities.

Vision:
“To dramatically enhance the health and wellness of community we serve.”

Strivous had different departments that are working together to achieve their goals. However
sectors which are under our consideration are service and technical sectors and the respective
jobs within them. Later, in this report, the job analysis, its purpose, methods of job analysis are
discussed.

Purpose of conducting job analysis

Job analysis is the systematic process of determining the skills, duties, and knowledge required for
performing jobs in an organization. The purpose of conducting job analysis is:
• To prepare job specifications and descriptions to further evaluate a job.
• To hire right amount of worker at right time at a right place with the right skills.
There are several methods of conducting job analysis, which are:
• Observation
• Interviews
• Questionnaires
• Group interviews
• Employee recording
The job analysis presented below is combination of jobs are two different sectors:
• Service sector (administrative assistant and customer service representative)
• Technical sector (mechanical technician and maintenance engineer)

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Plan of Job Analysis

Job analysis plan

Service sector Administrative sector

Job analysis methods

Job descriptions

Job specifications

Job advertisement
channel

Job advertisement
poster

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Job Description

Service sector
Customer care representative job description
Service sector
Job title Customer care representative
Department Operations
Reports to Team leader
Job number 8
Date of job analysis 20 november,2020
Expiration date 20 December ,2021
Job summary Provide customers with information about products and
services, helps them with complaints and questions.
Functions performed • Maintenance of customer account information.
• Processes order for orders deadlines.
• Handling of product recall.
• Keeping customers up to date with deals and
promotions.
• Complete records and documentation
• Tackles customer question of refer them to another
personnel.
• Manages changes in customer deliver schedules.
• Responsible for maintaining customer care via phone or
another media
Job specifications • Graduation related to field
• Experience of 1 year , facility with CRM systems or call
Centre
• Proficient in mms excel , word
• Ability to deal with different type of people
• Attention to detail
• Strong phone contact handling details.

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Technical sector

Maintenance engineer job description

Technical sector
Job title Maintenance engineer
Department Maintenance
Reports to Engineering team leader
Job number 3
Date of job analysis 20 november,2020
Expiration date 20 December ,2021
Job summary Responsible for the installation and maintenance of industrial
equipment such as those use in aviation, medical and
manufacturing industry. Performs routine equipment
maintenance , troubleshoot issue and make on site repairs
Functions performed • Travelling to client locations for equipment inspection
• Removing old equipment and installing new
• Responding to customer call out
• Adhering to all safety and performance regulations.
• Proving technical support and training on new
equipment.
Job specifications • Bachelors in electrical or mechanical engineering
• 4-5 years of work experience as maintenance engineer
• Knowledge of EPA or OSHA guidelines
• Familiar with reliability and maintenance principles
such as TPM, RCM.
• Advanced knowledge of mechanical, plumbing and
heating systems.
• Ability to read system schematics
• Ability to work with heavy equipment
• Advanced troubleshooting skills.

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 Job Analysis

Job of Methods of job analysis Justification

study Group Employee Questionnaires Interviews Observation
interviews recordings

• Observation is best suited for

customer care representative because
his main job is it deal with customers;
to communicate, assist and provide
support to customers where their
Customer care
representative
attitudes are essential to ensure good
✓ ✓ company image.
• Observing his/her may give good
response to job analyst because it
involves short time of observation in
short duration of time.
• He/she can be directly evaluated on
bass o their attitudes towards
customer, their response to requests
and enquiries also any time taken by
them to solve problem of customers
• An interview can be carried out to
ensure that every detail activities
were acknowledge precisely by
the job analyst.

•
• Questionnaires is suitable for experts
like maintenance engineers as it
focuses on job success and
performance, also on the worker's
behavior which is important element
for engineer.
• Observation method allows the job
analyst to see the work environment,
tools and equipment used and also
Maintenance complexity of the job on the spot
engineer ✓ ✓ ✓ • After the observation, the job analyst
can continue with an interview with
the worker to clarify the point
understood
• The interview also aimed to explain
what other activities that were not
observed during the work

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Job advertisement channel
The main reason of advertising is recruitment so we can term it as recruitment advertising which
is the way of spreading news about new recruitment process by different media varying from
newspapers to external agencies.
The main purpose of recruitment advertising is to attract most suitable candidate for filling the
position, however extent of job advertisement depends upon costs of relocation , recruitment
budget etc.
The needs for advertisement channel for recruitment may change according to the trend of
technology from time to time. In order to find the most suitable method, a lot of marketing strategy
research are required to be done. There some advertisement channels that might be suitable for job
recruitment as listed in the following table:
Advertisement Channels Description/Reason
Local newspaper • It has classifies job section so it is easy for job seeker to
find their next move.
• It is good if recruitment is needed to be filled by locals.
• One of the shortcomings is nowadays mostly people
don’t read newspapers.

Online job board • Job Boards are search engines that

display job openings. There are many job boards that
are use i.e. indeed, glass door etc.
• It has a wide reach, everyone can reach it easily.
• It can be hard for recruiters because through job boards
they can be inundated with resumes.
Company • The chance of right candidate to be attracted is higher.
website/newsletter • It also give chance for internal organization’s
employee to apply if they don’t already know about
vacancy.
• Also the people who are involved in respective
industry will spread the word.
Social media • It is one of the most used channel, if company had
Facebook page, twitter a large of pool candidates is
attracted towards them.
• However, LinkedIn a professional network is used to
spread word about vacancy, also encourage colleagues
to share the ad to their networks too.

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Job advertisement poster

We’re hiring CUSTOMER CARE REPRESENTATIVE

At STRIVOUS!!!

This position is responsible for providing excellent customer care and maintaining strong customer
relationships via phone and other media. Communicates changes in customer delivery schedules
and routing, including deadline and delivery timings. Main in compliance with stabled
performance metrics that support the desired customer experience and assisting in ovulating data
into CRM.

Qualification required:
• Graduation related to field
• Experience of 1 year , familiarity with CRM systems or call Centre
• Proficient in MS excel , word
• Ability to deal with different type of people
• Attention to detail
• Strong phone contact handling details.
Responsibilities:
• Maintenance of customer account information.
• Processes order for orders deadlines.
• Handling of product recall.
• Keeping customers up to date with deals and promotions.
• Complete records and documentation
• Tackles customer question of refer them to another personnel.
• Manages changes in customer deliver schedules.
• Responsible for maintaining customer care via phone or another media

For further information, contact us at: Send us your resume at:

www.strivous.com hrstrivous@gmail.com
Phone: 051-574849899
Note:

• Position applied should be clearly mentioned in the subject.

• Both gender are encourage to apply.
• Only shortlisted candidates will be contacted.

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 We’re hiring MAINTENANCE ENGINEER
At STRIVOUS!!!

We are seeking to recruit a passionate, results focused and operations minded individual to join
team as Maintenance Engineer.
The individual will be responsible for managing and coordinating maintenance and repair of
building systems but not limited to ventilating, electrical systems etc.
Qualification required:
• Bachelors in electrical or mechanical engineering
• 4-5 years of work experience as maintenance engineer
• Knowledge of EPA or OSHA guidelines
• Familiar with reliability and maintenance principles such as TPM, RCM.
• Advanced knowledge of mechanical, plumbing and heating systems.
• Ability to read system schematics
• Ability to work with heavy equipment
• Advanced troubleshooting skills.
Responsibilities:
• Travelling to client locations for equipment inspection
• Removing old equipment and installing new
• Responding to customer call out
• Adhering to all safety and performance regulations.
• Proving technical support and training on new equipment
• Shift and 'on-call' work may be required

For further information, contact us at: Send us your resume at:

www.strivous.com hrstrivous@gmail.com
Phone: 051-574849899
Note:

• Position applied should be clearly mentioned in the subject

• Males are encouraged to apply
• Only shortlisted candidates will be contacted.

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