Introduction to Employment Services

What is WorkSource Oregon?

WorkSource Oregon connects job seekers with thousands of available jobs and training opportunities and connects
employers with qualified candidates. WorkSource Oregon offers the following services:

• Job referrals
o Job seekers can search listings and refer themselves
o Staff-assisted referrals
o Employers can search and contact job seekers based on their profile settings
• Workshops covering subjects like interview preparation, resume writing, and basic computer knowledge
• Career planning
• Education and training opportunities with scholarship help
Registering through iMatchSkills® (Oregon’s state labor exchange system) allows profiles to be matched with businesses that
are hiring.

Welcome to WorkSource Oregon Video:

https://youtu.be/mQwJCcMGKe4
Overview of services available through WorkSource Oregon centers. This is a public video – shareable
externally. There is a new video currently being created that will be added to this document when available.

Oregon Customer Registration and iMatchSkills® (and Out of State Registration Info)
Customers can complete their registration online at:
https://www.oregon.gov/employ/jobseekers
Under WorkSource Oregon click on the iMatchSkills Register/Login

Step by step instructions on how to set up an iMatchskills® profile:

https://unemployment.oregon.gov/imatch-step-by-step

Video for claimants: Step by step iMatchskills® registration

https://youtu.be/j5BikwRpnQM

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Claimants who reside out of state and need to register (and not commuter claimants):
How to find an employment service office in your home state:
• Go to www.CareerOneStop.org
• Click on “Find local help”
• Click on “American Job Centers

WorkSource Center Contact Info (*This will change as offices and phone lines reopen):
https://www.oregon.gov/employ/jobseekers
Under Job Seekers click on WorkSource Centers

503-378-4846: Albany, Dallas, Lebanon, McMinnville, Salem, Woodburn

503-842-4488: Astoria, St. Helens, Tillamook

503-280-6046: Beaverton/Hillsboro, Gresham, North Portland, SE Portland, Tigard

541-440-3344: Coos, Curry, and Douglas Counties

541-757-4261: Corvallis, Lincoln City, Newport

541-686-7601: Eugene, Florence

541-734-7533: Medford, Grants Pass

971-673-6400: Oregon City

541-388-6070: Baker City, Bend, Burns, Canyon City, Hermiston, Klamath, La Grande, Ontario,
Pendleton, Prineville, Redmond, The Dalles

WorkSource Oregon Language Access Line:

833-685-0845

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Return to Work Customer Landing Page
Public website providing information on work-search requirements, important dates, FAQs, and a step-by-step
iMatchSkills registration guide. (For customer and staff use.)

Landing page:
https://unemployment.oregon.gov/returntowork

FAQs:
https://oedcontactus.oregon.gov/hc/en-us/sections/360011397954-Returning-to-work

UI iMS staff training videos related to IMS registration in Workday (for staff only)
Accessing iMS: https://wd5.myworkday.com/oregon/d/inst/1$17188/17816$526.htmld
Password Reset: https://youtu.be/ZChPP71Qr74

Managing Customer Passwords in iMatchSkills®

Employers and job seekers have usernames & passwords to access iMatchSkills
 All Passwords are considered confidential
 Do not ask for a password as proof of identity
 Do not use the customer’s password to log into the “live” public iMatchSkills site

Confirm the customer’s identify before resetting and issuing a new password
Once a job seeker changes the initial, temporary password to something of their choosing, that information is
not kept anywhere for staff access. None of the iMatchSkills’ authority levels offer the capability of viewing or
in any way accessing this information.
When staff need to provide technical assistance, access iMatchSkills Training - Public View site. This will allow
you to see what the job seeker sees to accurately assistance them. It will also allow you to manipulate the
screen as needed without worry you are affecting live data.

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 Bottom of Customer Status Page: WOMIS User Information

Username, password, and security question data are displayed here.

When in doubt about the identity of a customer, staff can ask for answers to their security questions listed
here.
Sometimes the red letter text “Account Locked” is displayed here.
• This text indicates the customer has attempted to login multiple times without success.
• The customer will need to have their password reset by staff.
• After verifying identity, staff may reset the customer’s password, which will remove the Account
Locked warning.

Staff Functions on Customer Status Page:

Create Username & Password:

This button is helpful when WSO staff or the system has created a ‘stub’ record for the customer, but they
have not yet logged in to complete it.
If the customer already has a username, this button is grayed out.
Reset Password:

Note that staff must verify identity of the customer before resetting a password for them.
• Staff must ask identifying questions and look for the correct answers within the person’s Customer
Status screen before using this button.
• This will ensure that staff do not accidentally reset the wrong password and inadvertently allow a
customer to access another person’s records.
• Mistakes have happened in the past, so staff must be diligent when using this function!

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COMMONLY ASKED QUESTIONS:
1. Is my registration complete?
i. No. Advise them to complete their registration immediate and to call WSO if they need
assistance.
ii. Yes. But also encourage them to add as much information to their profile as possible. Poor
quality profiles (those that are complete but only contain minimal information) are less likely
to be viewed by employers and staff for matching to available job openings. It will also limit
the available job listings that they match themselves to for “self-referrals.” They can contact
WSO for assistance with creating a quality registration and profile.

2. What is WorkSource and iMS?

i. WorkSource Oregon is the State’s Labor Exchange for work search
i. https://www.oregon.gov/employ/jobseekers/Pages/WorkSource-Oregon.aspx
ii. An applicant pool for employers
iii. Partnership between agencies who provide training and services to job seekers
and employers
ii. iMatchSkills is WorkSource Oregon’s registration program for job seekers and employers
i. https://www.oregon.gov/employ/jobseekers/Pages/WorkSource-Oregon.aspx
ii. Every state has a registration program, and iMatchSkills is specific to Oregon

3. I am having problems with iMS:

i. Pathway for staff and claimants:
i. https://unemployment.oregon.gov
ii. Under work search requirements select “To learn more click here”
iii. Click on iMatchSkills to access FAQs
ii. Password resets – see link above to reset password for the claimant
iii. Other issues- refer the claimant to call WSO for assistance

4. I registered in the past. Do I need to register again?

i. If they received a letter, they must access their registration again and update it.
ii. This is a requirement and will allow their profile to be used by WSO staff, employers, and
even themselves to be matched to current openings.
iii. This is an excellent opportunity to ensure that their skills and work history are up to date for
quality matches to available job listings.

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