MADIHA RIASAT

Model Colony, Karachi, Sindh, Pakistan

Cell: +92 344 2464207 Email:Madiha.riasat@outlook.com

Objective:
Obtain a challenging role with a reputed organization that offers opportunities to grow along with the
organization, and excel through learning and ensuring work ethics.

Profile Summary:
Experienced, professional, knowledgeable with successful career and possessing 8+ years experience in global
Logistics and aviation industry. Provide hands leadership and effectively manage overseas operations while
ensuring all requirements and deadline are met. Skilled in tough decision making, escalated problem resolution
and achievement of goals within challenging environment. In- depth understanding of supply chain and logistics
disciplines with frequent success in optimizing time, resources and cost. Strong product & Inco terms knowledge
and deep understanding.
Associated with leading multinational logistics organization and renowned five stars Airline. I have working
experience in diverse functions as Operation officer, Customer services and Cargo finance associate.

Skills:
• A self-starter& performer
• Ability to work individually and in team
• Sustain pressure in tight deadlines
• Decision making& implementation skills
• Team lead ability with execution skills
• Good interpersonal and communication
skills
• Objective oriented business skills

Experience:

➢ Qatar Airways – Doha Mar 2015 to April 2019

Cargo Finance Associate Aug 2018 to April 2019
Qatar Airways Subsidiaries – Doha

• Perform Cargo business related financial and accounting tasks - preparing reconciliation statements of
import CC (Freight Collect) and Export PP (Freight Prepaid) shipments, customs clearance charges and
all incoming, outgoing and transit pets related business matters under commercial and customer services
domain.
• Raising fortnightly invoices to all credit customers, ensuring all refunds and credit notes are actioned.
• Preparing monthly tonnage report & raising invoices for QR and all other respective airlines.
• Liaison, coordinate and invoice valuable escort, rescanning & towing services charges invoices to
respective airlines.
 Cargo Customer Services Agent, Mar 2015 to Aug 2018
Qatar Aviation Services – Doha

• Perform client engagement, service delivery & business management at delivery order country.
• Responsible for addressing queries of all walk in customer, advice them appropriate action plan, discuss
with them additional services as a prospect and raise revenues.
• Preparing, communicating and issuing Delivery Order for customers.
• Generating invoices for the customers, computation of charges according to nature of goods.
• Sending arrival notice to the customer in specific time to meet KPI.
• Customers dealing to ensure efficient operational services are delivered through accurate manifest
development and documentation as per SOP and guidelines.
• Listen, record, handle, manage and resolves client’s queries and complaints.
• Efficient data management for customers, warehouse and partner airlines.
• Coordinate with other sections/departments as required and update irregularities under established
guidelines and SOPs.

➢ Ryan Agencies (Pvt) Ltd – Karachi

Client service Executive, Feb 2014 to Nov 2014

• As a Client Service Executive handling the dedicated client’s shipments. Providing the best customer
service and delivering shipments to clients as per their requirements.
• Prepare daily progress reports for the upcoming shipments and under clearing shipments.
• Coordinate with tracking department to confirm the ETA/ATA manifest of shipments and communicate
with customers.
• Coordinate with GD filing departments to prepare appropriate GD.
• Generate advices on CAD system, sent duty demands to clients.
• Making letters and arraigning docs to collect the delivery order from different shipping lines or freight
forwarding companies.
• Make sure the submission of duty and clearance of goods without hurdle.
• Major Clients KOLSON, SHAHNAWAZ PVT LTD, SOUTH ASIA PAK (PVT) LTD, 3M PAKISTAN, AULA (PVT) LTD,
TRIGEN PHARMA,

➢ DHL Global Forwarding Pakistan Pvt (Ltd) – Karachi Oct 2008 to March 2013

Asst. Officer Air Freight Export Operation, Aug 2011 to March 2013

• Liaison with the vendors continuously in order to manage efficient documentation under guideline of
importer at destination. Keep shipper and importers updated regarding shipment status at all times.
• Drafting and finalizing AWB.
• Coordinate with airlines for suitable rates & space acquisition ensuring wining business deals are locked
for shipper, company and importer.
• Facilitating intra department coordination to facilitate audit and ensure strong financial controls.
• Meetings with Client & Operators for smooth customer services and operations.
• Making invoices to the customer and clearing all the bills from the origin.
• Act as bridge between customer, operator and origin.
 Assistant Air Freight Imports, Oct 2008 to Jul 2011

• Coordination with clients and receiving - generating pre-alerts.

• Keeping corporate and enterprise clients updated regarding cargo status.
• Making delivery order (D/O) for all import shipments.
• Generating invoices to the customer and ensuring timely recoveries.
• Ensuring timely arrival advises are communicated to customers for smooth operations
• To control the payments and credits in coordination with accounts and credit department.
• Worked directly in customer services department to streamline on counter services and customer DO
operations at Air Import.

Education:

➢ MBA Supply Chain KASBIT– Karachi, Pakistan

➢ B.Com Karachi University

Trainings:

• IATA Basic Cargo Sales From PIA Training • Anti-Corruption

Centre • Air Freight Sales and Customer Care
• Full day workshop on Carrier Management. • Fundamentals of exceptional Customer
Service

Languages: Urdu (Native) & English (Fluent)

Interests: Traveling, Listening Music & Exploring Nature
Personal Details: Single, Pakistani,
References: Available On Request