A SURVEY REPORT ON

“A Study on Customer Satisfaction Towards ROYAL ENFIELD Bikes, In

Mirzapur”.
SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE
AWARD OF DEGREE OF BACHELOR OF BUSINESS ADMINISTRATION
OF

MAHATMA GANDHI KASHI VIDYAPITH, VARANASI

Under the Supervision of Submitted By

Dr. Meeraj Ahamad Priyanka Srivastava
(Faculty, GBAMS, Mirzapur) BBA- 6th semester
Batch- 2018-2021

Roll number- 43619401009

Ghanshyam Binani Academy Of Management Sciences,

Mirzapur 231001 (U.P.)
(Affiliated to MGKVP Varanasi And Approved by AICTE, College Code- 436)
Ref: GBAMS/BBA/VI Sem/RP/ Dated:

TO WHOM IT MAY CONCERN

Sub: Certificate of undertaking to survey report in semester VI BBA Course as per

University Curriculum (Paper Code: 607)

This is to certify that the following Survey Report has been Undertaken and completed
under my guidance as per University guidelines.

Survey Report Title A Study on Customer Satisfaction Towards

Royal Enfield Bike in Mirzapur.

Name of the student Shivang Dubey

Father’s Name Rajesh Dubey

Roll No. 43617401033

Course/Semester BBA VIth Semester

Sign & Name of Supervisor Dr. Zeeshan Amir

Director
 DECLARATION

I hereby declare that this project report titled “ A STUDY ON CUSTOMER SATISFACTION LEVEL

REGARDING AFTER SALES SERVICES OF MAHINDRA & MAHINDRA AT ARAWAL AUTO SELES MIRZAPUR ” has

been submitted by me for the award of certificate. This is result of original work carried

out by me. This report has not been submitted anywhere else for the award of any other

internship Certificate.

Date : Akbar Ali Khan

 ACKNOWLEDGEMENT

I Sincerely want to thank all the people helped me throughout the procedure of my

survey report. It really has been a learning experience for me.

I would also like to thank Dr. Meeraj Ahamad, my supervisor at GBAMS and staff for

giving me their precious time and for the guidance and he/she directed me whenever I

was in need of it. I am highly obliged for his/her assistance.

I would also like to appreciate the help given by the all faculty of GBAMS for giving

their valuable time sharing their experience with us, with their valuable practical

experience of their working life.

Akbar Ali Khan