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  • APP I Customer Satisfaction Survey - v0 - Syafik Review

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    Syafik Jaafar
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    This document outlines Farmasia Sdn. Bhd's customer satisfaction survey procedure. The procedure involves the sales and marketing department identifying target customers for surveys, sending survey forms to target customers, following up on survey feedback, analyzing survey feedback, determining if improvements are needed based on analysis, and compiling a survey summary for management review. The flowchart shows the steps in the customer satisfaction survey procedure.

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    This document outlines Farmasia Sdn. Bhd's customer satisfaction survey procedure. The procedure involves the sales and marketing department identifying target customers for surveys, sending survey forms to target customers, following up on survey feedback, analyzing survey feedback, determining if improvements are needed based on analysis, and compiling a survey summary for management review. The flowchart shows the steps in the customer satisfaction survey procedure.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    40 views1 page

    APP I Customer Satisfaction Survey - v0 - Syafik Review

    Uploaded by

    Syafik Jaafar
    This document outlines Farmasia Sdn. Bhd's customer satisfaction survey procedure. The procedure involves the sales and marketing department identifying target customers for surveys, sending survey forms to target customers, following up on survey feedback, analyzing survey feedback, determining if improvements are needed based on analysis, and compiling a survey summary for management review. The flowchart shows the steps in the customer satisfaction survey procedure.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 1

    FARMASIA SDN.

    BHD CORE SYSTEM PROCEDURE

    Subject: Customer Satisfaction Survey Procedure

    CSP No: Effective Date: Page No: Copy No:


    MQS/024.00 22 May 2017 1 of 1

    Appendix I
    Flowchart For Customer Satisfaction Survey Procedure

    Identify Target Customer for Survey by Sales and


    Marketing Department
    (Using Target Customer survey List)

    Send Survey Form by Sales and Marketing


    Department
    (Using Target Customer Survey List and Customer
    Survey Form)

    Follow up on Survey Feedback by Sales and


    Marketing Department
    (Using target Customer Survey List and
    Phone / Fax /e-mail)

    Analysis of Survey Feedback by Sales and


    Marketing Department (Using Target Customer
    Survey Form, Data Collection & Analysis Procedure
    and Customer Survey Report)

    Determine need to initiate improvement by Business


    and Marketing Department
    (Using Customer Survey Report, Corrective and
    Preventive Action Procedure)

    Compile survey summary for Management Review


    by Sales and Marketing Department
    (Using Survey Summary Report and Management
    Review Procedure)

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