PRATIK DAYANAND SHINDE

Batuty, 7, 02743 Warsaw, Poland pratikshinde241092@gmail.com

729375749 linkedin.com/in/pratik-d-shinde-
03a4ab1b3

Professional Experience
05/2020 – 10/2020 Customer Service Representative
SITEL
Maintains financial accounts by processing customer adjustments.
Diagnosing and solving issues while providing timely customer feedback.
Critical response department
Answering inbound and making outbound calls.
Answering and providing details to American police force Creating reports.

03/2018 – 06/2018 Educational Counselor

Toppr.
04/2017 – 01/2018 Software Tester
Saraswat Infotech Pvt Ltd
Diebold ATM testing and NPCI certification for new Banks.
Testing Android and web-based banking applications.
Transaction monitoring, testing and analysis of related risks.
Detect and track software defects and inconsistencies
Apply quality engineering principals throughout the Agile product lifecycle.
Collaborate closely with other team members and departments.
Provide support and documentation.

11/2014 – 06/2017 Project Head

FARZZ NGO
Responsible for overseeing the development and execution of project, project planning,
budgeting, action plans and monitoring processes.
Ensure project activities comply with the policies and regulations of the organization.
Lead the project team, motivate volunteers in the project, monitor project activities, expenditure,
andcoordinate work with consultants.

Education
2019 – present Lazarski University
MS in International Business Economics (Dual Degree)
2010 – 2014 Dr. Babasaheb Ambedkar Technological University
BE (Electronics and Communication)

Profile
MS in International Business Economics student at Lazarski University, with a wide range of professional experience in various
fields. Looking forward to use my skills such as critical thinking, strategic planning, collaboration, interpersonal skills as well
as expertise in Business studies to build a stable career in an organization.

Skills
Financial Analysis Microsoft Excel Quality Assurance
Communication Interpersonal Skills SQL
Courses
10/2018 PH125.1x: Data Science: R Basics
HarvardX
04/2019 PH125.2x: Data Science: Visualization
HarvardX

Languages
English Hindi Marathi
Kannada

References
Bogdan Maciejewski, SITEL
bmaciejewski-sitel@lyft.com, 500675219

Declaration
"I hereby give consent for my personal data included in the job offer to be processed for the purpose of recruitment under the
Data Protection Act (Dz/ U.NO.133,ITEM883)"