ACTIVIDAD DE APRENDIZAJE 14 EVIDENCIA 5: WORKSHOP “USING VERBS TO BUILD CUSTOMER

SATISFACTION TOOLS”

Best Regard: The company MY SWEET CANDY produces candies and chewing gum and needs to
know the opinion of the clients, for this, they elaborated a survey to measure the degree of
satisfaction and would like to know the results from a report where the situation is evidence.

This company´s jugos del Norte, in the framework of the implementation of the comprehensive
Management policy and concerned about the continuous improvement in their processes and the
procedures applied in each of them, as well as in the satisfaction of their users, which through of
statistics allow you to measure the attention provided, and establish mechanisms of contact with
them. Based on the foregoing customer satisfaction surveys were conducted in the development
of public audiences for socialization and accountability management report validity 2016, in the
department of Atlántico were made according to the parameters established in the procedure of
the customer satisfaction survey analysis which resulted in the following analysis of the questions
surveyed: the people surveyed expressed a good satisfaction towards our product they feel
comfortable with the product we offer and they give us an improvement such as implementing
new flavors, this survey is a good tool to visualize that we are doing a good job. Do the last
question that if they produce more flavors, is we look for more flavors, not only that, but also get
into other countries and be monitored by gps.

Customer Satisfaction survey Template.

1. How likely is that you would recommend this company to a friend or

Colleague?
NOT ALL LIKELY EXTREMELY LIKELY

1 2 3 4 5 6 7 8 9 10
Overall, how satisfied or dissatisfied are you with 0ur Company?

*very satisfied

*somewhat satisfied

*Neither satisfied nor dissatisfied

*Somewhat dissatisfied

*very dissatisfied

2. Which of the following words would you use to describe our products?

*Reliable

*High Quality

*Useful

*Good value for money

*Overpriced

*Impractical

*Ineffective

*Poor Quality

*Unreliable

3. Which of the following words would you use to describe our products? Select all that apply.

*Reliable

*Useful

*Unique

* Good value for money

*Overpriced
*Impractical

*Ineffective

*Poor Quality

*Unreliable

4. How well our products meet your needs?

*Extremely well

*very well

*Not so Well

*Not at all well

5. How would you rate the quality of the product?

*very high Quality

*high Quality

*Neither high nor low Quality

*low Quality

*very low Quality

6. How would you rate the value for money of the product?

*Excellent

*Above average

*Average

*Below Average

*Poor

7. How responsive have we been to our questions or concerns about our products?
*Extremely responsive

*Very responsive

*Somewhat responsive

*Not so responsive

*Not at all responsive

*Not Applicable

8. How long have you been a customer of our company?

*this is my first purchase

*Less than six months

*six months to a year

*1-2 years

*3 or more years

*I haven´t made a purchase yet

9. How likely are you to purchase any of our products again?

*Extremely likely

*very likely

*somewhat likely

*Not so likely

*Not at all likely

10. Do you have any other comments, questions or concerns?

I liked the product a lot, but I would like to know if you are going to produce more flavors.