E Ticketing.

Displaying an Electronic Ticket Record

The Electronic Ticket Record (ETR) is stored in the airline's database. You can
display this record from a retrieved PNR or without a PNR.

To display the record from a displayed PNR, enter:

TWD

If there is more than one Ticket Number (FA) element in the PNR, specify the line
number of the ETR you want to see. For example:

TWD/L10

You can also display an ETR without a PNR by including the ticket number in the
TWD entry. For example:

TWD/TKT 005-1234567890

Voiding/Cancelling an Electronic Ticket

When necessary, you can cancel or void an Electronic Ticketing Record (ETR).
The System sends a void request to the airline. The record is also cancelled in the
Sales Report when the cancellation is within the current sales period.

To cancel an ETR, display the record, using TWD

TWX

If you receive a timeout error after your TWX entry, you must redisplay the ETR.
If the FA element contains an EV status, showing that the ticket has been voided,
you can cancel the record in the Sales Report manually by entering:

TWX/N
 Refunding an Electronic Ticket

To refund an electronic ticket using the ET-REA process, first display the PNR,
then display the electronic ticket record by entering:

TWD

If more than one FA element exists in the PNR, include the FA line number in the
entry. For example:

TWD/L10

Only segments with an A or O status (like segment 2 shown above) can be

processed using this method. All coupons must also have an A or O status.

When processing a refund, the System changes the segment status to R (for
refunded).

To complete the refund and issue the ET-REA document, enter:

TWREF/FULL if full refund

Cancellation penalty to be collected.

TWREF/FULL/CP100.00A
Issuing an Electronic Ticket Itinerary Receipt

To issue a an e-ticket and print an ITR, enter:

TTP/ITR

To print an ITR after you've issued an e-ticket, enter:

ITR

To print an ITR from Multiple FB elements

ITR/L10 line no of FB element.

To email an ITR

ITR-EML-SUSIESUE@YTK.COM