ELDORET TECHNICAL TRAINING INSTITUTE (ETTI)

2ND FLOOR PETRESHAH BUSINESS CENTRE or KIM’S/EQUITY/NAKUMATT 4 th FLOOR, or LODWAR NEXT TO ELIMU SACCO, BOMET RADIANT SUPERMARKET

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Accredited by Ministry of Education Reg No MOHEST

PC/1692/01.

ENGINEERING DEPARTMENT

DIPLOMA IN LAND SURVEYING

MANAGEMENT.
END TERM 1, MARCH/APRIL 2017.

2HRS

15 (A, B, D) 16 (A, B).

INSTRUCTIONS TO CANDITATES.

You should have the following for this examination;

(i) Answer booklet.

(ii) Scientific calculator.

This paper consists of 3 printed pages with EIGHT questions.

Answer any FIVE questions.

All questions carry equal marks.

Answer the questions in English.

1. a) Define the term “filing”. (2mks)

b) State SIX characteristics of a good filing system. (6mks)
c) Explain the following systems of filing giving two advantages each.
i. Alphabetical filing.
ii. Chronological filing.
iii. Geographical filing.
iv. Numerical filing. (12mks)

2. a) Briefly describe the following management functions.

i. Planning.
ii. Organizing.
iii. Motivating.
iv. Controlling.
v. Coordinating. (10mks)

b) Outline TEN qualities of a good manager. (10mks)

3. a) Outline FOUR types of organizational structures. (4mks)

b) Describe at least TWO forms of internal training in an organization. (4mks)
c) Briefly explain the disciplinary procedures that should be followed when dealing with
indiscipline employees in a department. (12mks)

4. a) Explain the FOUR organizational patterns. (8mks)

b) Describe the classification of relationship that exists in an organization. (12mks)

5. a) State and explain FIVE principles of a good organization. (10mks)

b) Discuss FIVE principles of management. (10mks)

6. a) Define management as by Henry Fayol. (2mks)

b) State FIVE qualities of a manager. (5mks)
c) State THREE elements of planning. (3mks)
d) Outline principles of planning. (5mks)
e) Highlight characteristics of management. (5mks)
7. Explain the roles of the following managerial functions.
i. Planning.
ii. Organizing
iii. Staffing.
iv. Coordinating.
v. Budgeting. (20mks)

8. a) i. Define the term “interview”. (2mks)

ii. Outline the qualities of;
 Interviewer.
 Interviewee. (8mks)
b) i. State barriers for effective communication. (5mks)
ii. Factors to be considered when choosing communication media (5mks)

SUCCESS………………..

MR. TARBEI