Field Service Ver.1.0 May. 2008 12.

JAM CODE

TROUBLESHOOTING

12. JAM CODE

12.1 Jam code list

Classification Jam code Cause Resulting Correction

operation
Bypass J-1000 The vertical conveyance sensor (PS2) If there is a Pull out the paper from
does not turn ON within a specified sheet of paper the bypass tray and
period of time after the feed clutch being printed remove jammed paper
/BP (CL6) turns ON. when a jam if any.
Tray 1 J-1100 The registration sensor (PS1) does occurs, the main Open the vertical con-
not turn ON within a specified period body completes veyance door and ADU
of time after the feed clutch /1 (CL4) the paper exit and remove jammed
turns ON. before stopping paper if any.
Tray 2 J-1200 The vertical conveyance sensor (PS2) operations. Pull out the tray and
does not turn ON within a specified remove jammed paper
period of time after the feed clutch /2 if any.
(CL5) turns ON.
J-1201 The registration sensor (PS1) does
not turn ON within a specified period
of time after the vertical conveyance
sensor (PS2) turns ON.
PC-206 J-1300 The vertical conveyance sensor /3 Open the right door of
(PS117) does not turn ON a specified PC and the vertical
period of time after the paper feed conveyance door of the
motor /3 (M122) turns ON. main body and remove
PC-407 The vertical conveyance sensor (PS2) jammed paper if any.
does not turn ON a specified period Pull out the tray and
of time after the paper feed motor remove jammed paper
(M1) turns ON. if any.
PC-206 J-1301 The vertical conveyance sensor (PS2)
of the main body does not turn ON
within a specified period of time after
the vertical conveyance sensor /3
(PS117) of PC-206 turns ON.
PC-407 J-1302 The vertical conveyance sensor (PS2)
of the main body does not turn ON
within a specified period of time after
the vertical conveyance sensor (PS2)
of PC-407 turns ON.
J-1305 The paper feed sensor (PS1) does not
turn ON within a specified period of
time after the paper feed motor (M1)
turns ON.
12. JAM CODE Field Service Ver.1.0 May. 2008

Classification Jam code Cause Resulting Correction

operation
PC-407 J-1306 The paper feed sensor (PS1) does not If there is a Open the right door of
turn OFF within a specified period of sheet of paper PC and the vertical
time after the PS1 turns ON. being printed conveyance door of the
J-1307 The vertical conveyance sensor (PS2) when a jam main body and remove
does not turn ON within a specified occurs, the main jammed paper if any.
period of time after the paper feed body completes Pull out the tray and
sensor (PS1) turns ON. the paper exit remove jammed paper
J-1308 The paper feed sensor (PS2) does not before stopping if any.
turn OFF within a specified period of operations.
time after the PS2 turns ON.
J-1309 When a paper feed start signal is sent
out to PC-407 from the main body, a
recieve signal from PC-407 is not sent
out within a specified period of time
after that.
J-1311 The shift position sensor (PS11) does
not turn ON within a specified period
of time after shift home sensor (PS12)
turns OFF.
PC-206 J-1400 The vertical conveyance sensor /4
(PS126) does not turn ON within a
specified period of time after the
paper feed motor /4 (M123) turns ON.
J-1401 The vertical conveyance sensor /3
(PS117) does not turn ON within a
specified period of time after the verti-
cal conveyance sensor /4 (PS126)
turns ON.
LU J-1500 The LU exit sensor (PS155) does not Open the upper door of
turn ON within a specified period of LU and the vertical
time after the feed clutch (CL151) conveyance door of the
turns ON. main body and remove
J-1501 The vertical conveyance sensor (PS2) jammed paper if any.
of the main body does not turn ON
within a specified period of time after
the LU exit sensor (PS155) turns ON.
Other J-2001 Emergency stop jam of the system The main body Remove jammed paper
J-2002 While in the print, the vertical convey- and the optional if any from optional
ance door opens. device stop device / main body.
J-2003 The ADU door is opened while in immediately.
printing.
J-2004 The ADU is opened while in printing.
PC J-2005 While in the print, the right door
opens.
Field Service Ver.1.0 May. 2008 12. JAM CODE

Classification Jam code Cause Resulting Correction

operation
FS J-2006 While in the print, the front door The main body Remove jammed paper
opens. and the optional if any from optional
FS-522 J-2007 While in the print, the guide plate device stop device / main body.
switch (SW4) turns OFF. immediately.
FS-523 While in the up drive operation of the
tray, the shutter switch (SW2) turns
ON.
J-2008 While in the print, FS-523 comes off
from the main body.
RU J-2009 While in the print, the front door
opens.
FS-523 J-2010 While in the print, the upper door
opens.
MT While in the print, the right door
opens.
SD While in the print, the saddle-stitching
section opens.
Conveyance J-3000 The registration sensor (PS1) does The printer sec- Open ADU and remove
not turn OFF within a specified period tion stops jammed paper if any.
of time after the registration clutch immediately.
(CL1) turns ON.
J-3100 The fusing exit sensor (PS3) does not
turn ON within a specified period of
time after the registration clutch (CL1)
turns ON.
Fusing J-3200 The fusing exit sensor (PS3) does not
turn OFF within a specified period of
time after the PS3 turns ON.
Reversing J-3300 The reverse sensor (PS27) does not
turn ON within a specified period of
time after the fusing exit sensor (PS3)
turns ON.
J-3400 The reverse sensor (PS27) does not
turn OFF within a specified period of
time after the PS27 turns ON.
Other J-5001 A print start signal is not sent out from The main body Open the right door of
the overall control board (OACB) and the optional PC, the vertical convey-
within a specified period of time after device stop ance door of the main
the registration sensor (PS1) turns immediately. body and ADU and
ON. remove jammed paper
if any.
12. JAM CODE Field Service Ver.1.0 May. 2008

Classification Jam code Cause Resulting Correction

operation
DF J-6001 The DF open/close switch (SW3) The DF stops Open the open/close
turns OFF while in the DF operation. immediately. If cover and remove
J-6002 The cover open/close sensor (PS7) there is paper jammed paper if any.
turns OFF while in the DF operation. being trans-
J-6101 While in the single sided mode, the ferred or having
original feed sensor (PS6) does not been trans-
turn ON within a specified period of ferred, the main
time after the original feed motor (M1) body completes
turns ON. the paper exit
before stopping
J-6102 When feeding the first original in the
operations.
mode other than the single sided
mode, the original feed sensor (PS6)
does not turn ON within a specified
period of time after the original feed
motor (M1) turns ON.
J-6103 When feeding the second original in
the mode other than the single sided
mode, the original feed sensor (PS6)
does not turn ON within a specified
period of time after the original feed
motor (M1) turns ON.
J-6104 When feeding the third original in the
mode other than the single sided
mode, the original feed sensor (PS6)
does not turn ON within a specified
period of time after the original feed
motor (M1) turns ON.
J-6105 While in the single sided mode, the
original feed sensor (PS6) does not
turn OFF within a specified period of
time after the PS6 turns ON.
J-6106 When feeding the first original in the
mode other than the single sided
mode, the original feed sensor (PS6)
does not turn OFF within a specified
period of time after the PS6 turns ON.
J-6107 When feeding the second original in
the mode other than the single sided
mode, the original feed sensor (PS6)
does not turn OFF within a specified
period of time after the PS6 turns ON.
Field Service Ver.1.0 May. 2008 12. JAM CODE

Classification Jam code Cause Resulting Correction

operation
DF J-6108 When feeding the third original in the The DF stops Open the open/close
mode other than the single sided immediately. If cover and remove
mode, the original feed sensor (PS6) there is paper jammed paper if any.
does not turn OFF within a specified being trans-
period of time after the PS6 turns ON. ferred or having
been trans-
J-6201 While in the single sided mode, the
ferred, the main
original registration sensor (PS9) does
body completes
not turn ON within a specified period
the paper exit
of time after the feed motor (M1) turns
before stopping
ON.
operations.
J-6202 When feeding the first original in the
mode other than the single sided
mode, the original registration feed
sensor (PS9) does not turn ON within
a specified period of time after the
feed motor (M1) turns ON.
J-6203 When feeding the second original in
the mode other than the single sided
mode, the original registration sensor
(PS9) does not turn ON within a spec-
ified period of time after the feed
motor (M1) turns ON.
J-6204 When feeding the third original in the
mode other than the single sided
mode, the original registration sensor
(PS9) does not turn ON within a spec-
ified period of time after the feed
motor (M1) turns ON.
J-6205 While in the single sided mode, the
original registration sensor (PS9) does
not turn OFF within a specified period
of time after the PS9 turns ON.
J-6206 When feeding the first original in the
mode other than the single sided
mode, the original registration sensor
(PS9) does not turn OFF within a
specified period of time after the PS9
turns ON.
J-6207 When feeding the second original in
the mode other than the single sided
mode, the original registration sensor
(PS9) does not turn OFF within a
specified period of time after the PS9
turns ON.
12. JAM CODE Field Service Ver.1.0 May. 2008

Classification Jam code Cause Resulting Correction

operation
DF J-6208 When feeding the third original in the The DF stops Open the open/close
mode other than the single sided immediately. If cover and remove
mode, the original registration sensor there is paper jammed paper if any.
(PS9) does not turn OFF within a being trans-
specified period of time after the PS9 ferred or having
turns ON. been trans-
J-6301 While in the single sided mode, the ferred, the main
original detection sensor (PS8) does body completes
not turn ON within a specified period the paper exit
of time after the original coveyance before stopping
motor (M2) turns ON. operations.
J-6302 When feeding the first original in the
mode other than the single sided
mode, the original detection sensor
(PS8) does not turn ON within a spec-
ified period of time after the original
coveyance motor (M2) turns ON.
J-6303 When feeding the second original in
the mode other than the single sided
mode, the original detection sensor
(PS8) does not turn ON within a spec-
ified period of time after the original
coveyance motor (M2) turns ON.
J-6304 When feeding the third original in the
mode other than the single sided
mode, the original detection sensor
(PS8) does not turn ON within a spec-
ified period of time after the original
coveyance motor (M2) turns ON.
J-6305 While in the single sided mode, the
original detection sensor (PS8) does
not turn OFF within a specified period
of time after the PS8 turns ON.
J-6306 When feeding the first original in the
mode other than the single sided
mode, the original detection sensor
(PS8) does not turn OFF within a
specified period of time after the PS8
turns ON.
J-6307 When feeding the second original in
the mode other than the single sided
mode, the original detection sensor
(PS8) does not turn OFF within a
specified period of time after the PS8
turns ON.
Field Service Ver.1.0 May. 2008 12. JAM CODE

Classification Jam code Cause Resulting Correction

operation
DF J-6308 When feeding the third original in the The DF stops Open the open/close
mode other than the single sided immediately. If cover and remove
mode, the original detection sensor there is paper jammed paper if any.
(PS8) does not turn OFF within a being trans-
specified period of time after the PS8 ferred or having
turns ON. been trans-
J-6501 While in the idle, the original feed sen- ferred, the main
sor (PS6) is ON. body completes
J-6502 While in the idle, the original registra- the paper exit
tion sensor (PS9) is ON. before stopping
operations.
J-6503 While in the idle, the original feed sen-
sor (PS6) or the original registration
sensor (PS9) is ON.
J-6504 While in the idle, the original exit sen-
sor (PS10) is ON.
J-6505 While in the idle, the original registra-
tion sensor (PS6) or the original exit
sensor (PS10) is ON.
J-6506 While in the idle, the original registra-
tion sensor (PS9) or the original exit
sensor (PS10) is ON.
J-6507 While in the idle, any of the original
feed sensor (PS6), the original regis-
tration sensor (PS9) or the original exit
sensor (PS10) is ON.
J-6508 While in the idle, the original detection
sensor (PS8) is ON.
J-6509 While in the idle, the original registra-
tion sensor (PS6) or the original
detection sensor (PS8) is ON.
J-6510 While in the idle, the original registra-
tion sensor (PS9) or the original
detection sensor (PS8) is ON.
J-6511 While in the idle, any of the original
feed sensor (PS6), the original regis-
tration sensor (PS9) or the original
detection sensor (PS8) is ON.
J-6512 While in the idle, the original detection
sensor (PS8) or the original exit sen-
sor (PS10) is ON.
J-6513 While in the idle, any of the original
feed sensor (PS6), the original detec-
tion sensor (PS8) or the original exit
sensor (PS10) is ON.
12. JAM CODE Field Service Ver.1.0 May. 2008

Classification Jam code Cause Resulting Correction

operation
DF J-6514 While in the idle, any of the original The DF stops Open the open/close
registration sensor (PS9), the original immediately. If cover and remove
detection sensor (PS8) or the original there is paper jammed paper if any.
exit sensor (PS10) is ON. being trans-
J-6515 While in the idle, any of the original ferred or having
feed sensor (PS6), the original regis- been trans-
tration sensor (PS9), the original ferred, the main
detection sensor (PS8) or the original body completes
exit sensor (PS10) is ON. the paper exit
J-6601 While in the single sided mode, the before stopping
original exit sensor (PS10) does not operations.
turn ON within a specified period of
time after the original coveyance
motor (M2) turns ON.

J-6602 When feeding the first original in the

mode other than the single sided
mode, the original exit sensor (PS10)
does not turn ON within a specified
period of time after the original covey-
ance motor (M2) turns ON.
J-6603 When feeding the second original in
the mode other than the single sided
mode, the original exit sensor (PS10)
does not turn ON within a specified
period of time after the original covey-
ance motor (M2) turns ON.
J-6604 When feeding the third original in the
mode other than the single sided
mode, the original exit sensor (PS10)
does not turn ON within a specified
period of time after the original covey-
ance motor (M2) turns ON.
J-6605 While in the single sided mode, the
original exit sensor (PS10) does not
turn OFF within a specified period of
time after the PS10 turns ON.
J-6606 When feeding the first original in the
mode other than the single sided
mode, the original exit sensor (PS10)
does not turn OFF within a specified
period of time after the PS10 turns
ON.
Field Service Ver.1.0 May. 2008 12. JAM CODE

Classification Jam code Cause Resulting Correction

operation
DF J-6607 When feeding the second original in The DF stops Open the open/close
the mode other than the single sided immediately. If cover and remove
mode, the original exit sensor (PS10) there is paper jammed paper if any.
does not turn OFF within a specified being trans-
period of time after the PS10 turns ferred or having
Hu
ON. been trans-
J-6608 When feeding the third original in the ferred, the main
mode other than the single sided body completes
mode, the original exit sensor (PS10) the paper exit
does not turn OFF within a specified before stopping
period of time after the PS10 turns operations.
ON.
FS-522 J-7201 While in the idle, the entrance sensor FS, RU, MT, SD, Remove jammed paper
(PS4) is ON. main body stop if any from the FS/main
FS-523 While in the idle, the passage sensor immediately. body.
(PS2) of RU turns ON.
FS-522 J-7202 While in the idle, the conveyance sen-
sor (PS5) or the stacker sensor (PS8)
is ON.
FS-523 While in the idle, any of the sub tray
exit sensor (PS1), the bypass route
conveyance sensor (PS2), the inter-
mediate conveyance sensor (PS3),
the main route conveyance sensor
(PS4) or the alignment tray sensor
(PS5) is ON.
FS-522 J-7203 While in the idle, the stacker sensor
(PS8) is ON.
SD J-7204 While in the idle, the the paper exit
sensor (PS20) is ON.
MT J-7205 While in the idle, the conveyance sen-
sor /Up (PS9) or /Lw (PS10) is ON.
FS-522 J-7216 The entrance sensor (PS4) of FS does
not turn ON within a specified period
of time after the fusing exit sensor
(PS3) of the main body turns ON.
FS-523 The path sensor (PS2) of RU does not
turn ON within a specified period of
time after the fusing exit sensor (PS3)
of the main body turns ON.
12. JAM CODE Field Service Ver.1.0 May. 2008

Classification Jam code Cause Resulting Correction

operation
FS-522 J-7217 The entrance sensor (PS4) does not FS, RU, MT, SD, Remove jammed paper
turn OFF within a specified period of main body stop if any from the FS/main
time after the PS4 turns ON. immediately. body.
The conveyance sensor (PS5) does
not turn ON within a specified period
of time after the entrance sensor
(PS4) turns ON.
FS-523 The path sensor (PS2) of RU does not
turn OFF within a specified period of
time after the PS2 turns ON.
The sub tray paper exit sensor (PS1)
of FS does not turn ON within a spec-
ified period of time after the path sen-
sor (PS2) of RU turns ON.
The main route conveyance sensor
(PS4) of FS does not turn ON within a
specified period of time after the path
sensor (PS2) of RU turns ON.
The bypass route conveyance sensor
(PS2) of FS does not turn ON within a
specified period of time after the path
sensor (PS2) of RU turns ON.
The main route conveyance sensor
(PS4) does not turn OFF within a
specified period of time after the PS4
turns ON.
The bypass route conveyance sensor
(PS2) does not turn OFF within a
specified period of time after the PS2
turns ON.
The intermediate conveyance sensor
(PS3) does not turn ON within a spec-
ified period of time after the main
route conveyance sensor (PS4) turns
ON.
The intermediate conveyance sensor
(PS3) does not turn OFF within a
specified period of time after the
bypass route conveyance sensor
(PS2) turns ON.
FS-522 J-7218 The conveyance sensor (PS5) does
not turn OFF within a specified period
of time after the PS5 turns ON.
FS-523 The sub tray exit sensor (PS1) does
not turn OFF within a specified period
of time after the PS1 turns ON.
Field Service Ver.1.0 May. 2008 12. JAM CODE

Classification Jam code Cause Resulting Correction

operation
FS-523 J-7218 The intermediate conveyance sensor FS, RU, MT, SD, Remove jammed paper
(PS3) does not turn OFF within a main body stop if any from the FS/main
specified period of time after the PS3 immediately. body.
turns ON.
FS-522 J-7221 After completion of stapling, the
stacker sensor (PS8) does not turn
OFF within a specified period of time
after the paper exit motor (M1) turns
ON.
FS-523 After completion of stapling, the align-
ment tray sensor (PS5) does not turn
OFF within a specified period of time
after the paper exit motor (M3) turns
ON.
SD J-7225 Folding jam
PU J-7243 Punch jam
FS-522 J-7281 The stapler motor does not return to
the home position within a specified
period of time after the stapler motor
turns ON.
FS-523 The stapler home sensor /Fr (PS22)
does not turn ON within a specified
period of time after the stapler motor
/Fr (M16) turns ON.
J-7282 The stapler home sensor /Rr (PS25)
does not turn ON within a specified
period of time after the stapler motor
/Rr (M17) turns ON.
SD J-7284 The clincher motor /Fr does not return
to the home position within a speci-
fied period of time after the clincher
motor /Fr turns ON.
J-7285 The clincher motor /Rr does not
return to the home position within a
specified period of time after the
clincher motor /Rr turns ON.
MT J-7290 The conveyance sensor /Up (PS9) or
/Lw (PS10) of MT does not turn ON
within a specified period of time after
the conveyance sensor (PS5) of FS
turns ON.
The conveyance sensor /Up (PS9) or
/Lw (PS10) do not turn OFF within a
specified period of time after PS9 or
PS10 turn ON.
12. JAM CODE Field Service Ver.1.0 May. 2008

Classification Jam code Cause Resulting Correction

operation
Paper J-8100 The registration sensor (PS1) turns The printer sec- Open the vertical con-
feed ON while in idling. tion stops veyance door and ADU
J-8200 The vertical conveyance sensor (PS2) immediately. and remove jammed
turns ON while in idling. paper if any.
PC-206 J-8300 The vertical conveyance sensor /3 Open the right door
(PS116) turns ON while in idling. and remove jammed
PC-407 The vertical conveyance sensor (PS2) paper if any.
turns ON while in idling.
PC-206 J-8400 The vertical conveyance sensor /4
(PS126) turns ON while in idling.
LU J-8500 The LU exit sensor (PS155) turns ON Open the upper door
while in idling. and remove jammed
paper if any.
Fusing J-9000 The fusing exit sensor (PS3) turns ON Open ADU and remove
while in idling. jammed paper if any.
Reverse J-9100 The reverse sensor (PS27) turns ON
while in idling.
ADU J-9200 The ADU conveyance sensor /1
(PS24) turns ON while in idling.
J-9300 The ADU conveyance sensor /2
(PS25) turns ON while in idling.
J-9701 The ADU conveyance sensor /1
(PS24) does not turn ON within a
specified period of time after the
reverse motor (M6) turns ON for
reverse rotation.

J-9702 The ADU conveyance sensor /2

(PS25) does not turn ON within a
specified period of time after the ADU
conveyance sensor /1 (PS24) turns
ON.
J-9703 The registration sensor (PS1) does
not turn ON within a specified period
of time after the ADU conveyance
sensor /2 (PS25) turns ON.